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  • Desktop/Lab Systems Support Technician

    Teksystems 4.4company rating

    Information systems technician job in Clinton, NJ

    Customer Solutions at ExxonMobil provides best-in-class customer service and IT solutions that enable our business customers to win in the markets they compete. This role will support the Baytown Technology and Engineering Complex (BTEC) by delivering technical solutions, process improvements, and seamless support for lab environments. You will interface with local and global IT service partners and collaborate with CX regional teams (Americas, EAME, AP) to ensure reliable, secure, and cost-effective IT operations. This position offers exposure to a breadth of opportunities across infrastructure, applications, business analysis, and process engineering, working closely with business customers in Upstream, Downstream, Chemical, and Corporate functions to understand their needs and deliver increased business value through innovation and advanced technology. Key Responsibilities: Provide operational support for BTEC labs, including: Management of LabLAN and local non-domain user accounts. Administration of lab-related computer systems and technical projects. Support domain migration of lab machines from legacy domains to secure research domains. Maintain and reconcile lab inventory (evergreen process). Test and implement application virtualization, moving toward VDI solutions. Collaborate with lab technicians and vendors for technical solutions, upgrades, and preventative maintenance on instrument control applications. Ensure strong documentation and adherence to security and compliance standards. *Skills* Desktop, Windows, Office 365, Windows 10, Support, Troubleshooting, Hardware, Help desk support, Imaging, Customer service, Active directory, Help desk, Install, Technical support, Windows 7, Deployment, Desktop troubleshooting, Helpdesk troubleshooting, Printers, Desktop hardware *Top Skills Details* Desktop,Windows,Office 365,Windows 10,Support,Troubleshooting,Hardware,Help desk support,Imaging,Customer service,Active directory,Help desk,Install,Technical support,Windows 7,Deployment,Desktop troubleshooting,Helpdesk troubleshooting,Printers,Desktop *Additional Skills & Qualifications* Required Skills & Qualifications: Operating Systems Expertise: Experience supporting multiple Windows OS versions (XP, 7, 10, 11), including specialized modes (kiosk, test mode, SMBv1). Networking Knowledge: Understanding of IP addressing, DHCP vs static, multi-NIC configurations, and proxy setups. Hardware Familiarity: Ability to work with PCI cards, serial adapters, and related device drivers. Remote Management: Proficiency in Active Directory and Remote Desktop. Strong troubleshooting, communication, and customer service skills. Ability to read and understand scripting languages (basic scripting skills are a plus). Excellent documentation practices. Nice-to-Have Skills: VMware Workstation and vSphere experience. SCCM/MECM for system management. Familiarity with virtualization technologies and VDI environments. *Experience Level* Entry Level *Job Type & Location*This is a Contract position based out of Clinton, NJ. *Pay and Benefits*The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Clinton,NJ. *Application Deadline*This position is anticipated to close on Jan 14, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $25-35 hourly 6d ago
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  • Community Support Professional - Day Program

    Beacon Specialized Living 4.0company rating

    Information systems technician job in Scranton, PA

    Qualifications • High School Diploma; • Three years of work experience with consumers with developmental disabilities; • Must be at least 21 years old; • Valid Pennsylvania Drivers License with acceptable driving record as determined by Motor Vehicle Report and insurance guidelines. Essential Functions • Accepts assignments based on the particular needs of the consumer. • Provides up to 40 hours of support per week to consumers in a variety of settings. • Assists consumers in daily living skills which include, but are not limited to, bathing, dressing, incontinence care, meal planning/preparation, and housekeeping. • Assists consumers in the community in order to meet medical, recreational, and social needs. • Acts as an advocate to ensure that consumers remain in control of their households and finances when needed. • Assists the consumer in problem resolution and negotiating personal crisis. • Maintains professional demeanor when representing Keystone. • Participates in Interdisciplinary Treatment Team process. • Writes, where appropriate, reviews, and ensures progress notes are complete with required information. • Conducts, facilitates, and speaks on behalf of Keystone Community Resources (KCR) with Family members, Supports Coordinators, Guardians and other stakeholders involved in consumer's care. • Attends professional meetings as needed to represent the consumer and KCR. • Schedules, attends, and transports consumers to appointments, visits, outings, and/or Trips as needed. • Promotes a safe and caring environment where individuals can learn and grow while enjoying a healthy and productive lifestyle. • Understands internal and external policies and follows employee rules of conduct and performance as set forth by Keystone; • Promotes community awareness by demonstrating responsible, courteous behavior and a positive perception of individuals with developmental disabilities. • Annually meets regulatory and agency in-service training requirements. Work Environment • Community environment; • May experience exposure to body fluids and the need to provide personal, private care to individuals. • Varied shift hours will be required, mostly evenings and weekends, availability is based on client's needs and wishes; • Driving is required. Necessary to maintain an acceptable driving record. • Use of personal vehicle is required. Proof of insurance coverage, registration, and inspection required prior to and during conducting business with vehicle. Physical Abilities • Must be able to lift and transfer 50 pounds using proper body mechanics 6-12 times hourly • Must be able to carry 50 pounds for at least 20 feet • Must be able to climb and descend 20 stairs carrying 20 pounds • Must be able to bend to retrieve an object at floor level 6-12 times hourly • Must be able to readily change direction while walking • Must be able to run a distance of 100 ft. 1-2 times hourly • Must be able to walk a distance of one mile • Must be able to crouch at the knees 6-12 times hourly • Must be able to kneel on both knees • Must be able to drive for a period of one hour 3-6 times daily • Must be able to stand for a period of one hour 6-12 times daily • Must be able to sit for a period of one hour 6-12 times daily • Must be able to push/pull 10 pounds • Must be able to grasp an object with at least one hand • Must have at least 20/40 combined vision with or without corrective lenses • Must be able to hear a normal spoken voice with or without hearing assistance • Keystone will proactively work with an employee requesting a reasonable accommodation to be able to complete job duties Confidentiality • The Community Support Professional has access to the protected health information of people in the agency's care. The Health Insurance Portability and Accountability Act (HIPAA) regulations apply to confidential information in all areas of Keystone Community Resources, Inc. and Keystone Independent Living. • General Professional confidentiality is expected at all times both within the company and with other agencies. #PA123
    $23k-26k yearly est. 7d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Information systems technician job in East Stroudsburg, PA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $31k-44k yearly est. 9d ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Information systems technician job in Easton, PA

    Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
    $61k-89k yearly est. 17d ago
  • IT Field Technician

    Valley Networks

    Information systems technician job in Bethlehem, PA

    IT Force, LLC offers short-term work opportunities for freelancers, specifically in the area of IT field services. Connect with companies for short-term, one-off field service projects or partner with Fortune 500 organizations to manage their ongoing field service needs. These work opportunities include IT related equipment repair, original equipment manufacturer (OEM) support, point of sale (POS) system support, and consumer electronic installations and repairs. Job Description IT Force, LLCe is currently seeking an experienced Computer and Network Field Service Technician. Qualified candidates for this Job Opening should be capable of working in multiple environments (both physically on site with clients as well as remotely) under minimal supervision or direction. Job Summary: The Computer and Network Field Service Technician is responsible for diagnosing and repairing many different types of technology related issues while following safety guidelines and keeping detailed records of all duties performed. Primary responsibilities include but are not limited to: Provide technical support and guidance to end users with computer software, hardware or system problems. Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises when needed. Answer questions and resolve problems via telephone, e-mail or in person from a computer or cell phone. Help manage end user accounts, permissions, access rights, and storage allocations. Audit network logs and troubleshoot server / switch equipment logs. Maintains documentation of all Network systems utilization and deployments. Works with all IT Staff members in the development and use of standard operating procedures. Educate customers on the proper use of information technology resources. Work hours prescribed by the IT Manager and any additional hours deemed necessary for the responsibilities assigned. Understand and comply with all of the principles established by Valley Networks and its clients including Code of Ethics, Security and HIPAA regulations. Deliver exceptional customer service consistently to every customer. Serve as a role model for other staff, patients and customers. Demonstrate positive guest relations in representing Valley Networks. Establish and maintain a client relationship with a customer service perspective that is professional, courteous and respectful. Qualifications Proven field service experience Ability to troubleshoot, test, repair, and service technical equipment Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Technical degree or certification Must have your own tools Must have a smartphone (android or iPhone) Must have reliable transportation Access to desktop computer and printer Laptop may be necessary for some work orders Additional Information All your information will be kept confidential according to EEO guidelines.
    $48k-83k yearly est. 1d ago
  • On-Call IT Field Technician - Allentown-Bethlehem-Easton, PA- Hiring Now

    Geeks On Site 3.1company rating

    Information systems technician job in Allentown, PA

    Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support
    $40k-63k yearly est. 18d ago
  • I.T. Services Field Technician

    Pencor Services 4.2company rating

    Information systems technician job in Palmerton, PA

    Company: PenTeleData Shift: Monday-Friday, 8AM-5PM, but must be available for after hours and on call support Pencor and its subsidiaries are Equal Opportunity Employers PenTeleData,a leader in data transport, Internet, networking technologies, security and consultation services throughout Pennsylvania and New Jersey is experiencing significant growth and is seeking a Field Technician for the I.T. Services department. The I.T. Services Department is the customer facing professional services group of PenTeleData. ITS provides Networking, on premise and Cloud computing related support services, and installation/support for PenTeleData Business Voice and POTS phone product to SMB and enterprise customers. This position will focus primarily in the areas of structured cabling and related services to support Telecom and Data network installations. Ability to travel and perform duties throughout our service footprint required. Responsibilities include but are not limited to: Installation and testing of cabling, equipment and peripherals for Telephone and data networks Performing basic troubleshooting and testing of installed equipment Performing cut-over and training for POTS and VOIP phone installations Other duties as assigned Qualifications: Associates Degree and/or a combination of related industry experience and certifications 2+ years hand on experience with the installation of structured cabling for data and Telecom systems Established residency in Pennsylvania Valid PA Driver's License and good driving record Understanding of Wi-Fi technologies General knowledge of the full range of products and capabilities typically found in an SMB environment Familiarity with common network equipment (wired/wireless) commonly installed in an SMB environment Experience using MS Word, Excel, Viso and standard Microsoft applications Experience with Data and Telecom network installations Experience with POTS and VOIP phone services and requirements Experience with standard networking equipment such as routers and switches Excellent Communications Skills - Oral and Written Excellent Organizational and Time Management Skills Ability to use common hand/power tools and test equipment Ability to lift and carry up to 40lbs Ability to work well at heights on ladders, bucket trucks and roofs Ability to present a professional appearance and provide exceptional customer service at all times and in all situations Ability to travel and perform duties throughout our service footprint Ability to work overtime and flexible schedules as needed INDLP
    $54k-94k yearly est. 60d+ ago
  • Systems Analyst / Telcomm Support

    Reeb Millwork 4.6company rating

    Information systems technician job in Bethlehem, PA

    Reeb is one of the largest distributors of custom Millwork products on the East Coast. The secret to Reeb's success is no secret at all, we simply work harder for our customers. We're not tied to shareholders and spreadsheets. We're a family owned business that has weathered the storms, both literally and figuratively, along with our partners for over 100 years, and we're stronger than ever. We understand the decisions owners in our industry face everyday and earn your business by stocking more products, offering shorter lead times, more options and better support. Reeb hires the best, and they go to work for you, everyday. When you need to reach us, there's always more than a single point of contact anytime of the day or year. Check us out at ************ Job Description The Systems Analyst /Telecomm (SA) position is in existence to address the Company's enterprise data and insure of its accuracy as well as the coordination of data between the ERP system, WoodWare (WW) and our external Sales system, 2G. In addition, the person will help support our Telecommunication infrastructure. The SA should have a working knowledge or the company's ERP systems, WoodWare, Warehouse Management, and Edgenet. The SA is responsible for coordinating changes from vendors as well as changes to data between the ERP and external systems. In addition, the SA should work with users to train them in navigation of the systems and develop “super users” throughout the company. The SA Codes software applications to adhere to designs supporting internal business requirements or external customers. Standardizes the quality assurance procedure for software. Oversees testing and develops fixes. The person will also be required to work with Cisco switching, routing, wireless and security devices, including deployment, configuration and troubleshooting. ESSENTIAL FUNCTIONS • Maintain Woodware on a daily basis to add/change/delete products and fields as the business requires • A thorough understanding of XML. Being able to create XML to interface our systems with our customers. Knowledge of XSD and XSLT helpful. • Possess a well-rounded knowledge of MS SQL Server - including SQL Server administration and maintenance, and must perform SQL data queries and updates using both DDL and DML vocabularies. • A basic knowledge of Linux system administration - such as configuring, stopping and starting Linux services. • Comfort with Linux command line basics - moving, copying and editing files and directories. Some basic knowledge of linux command line utilities such as tar and grep are helpful. • Basic Windows Server administration skills such as installing applications, configuring, starting and stopping services, finding and utilizing log files to troubleshoot applications. • Knowledge of high level programming or scripting language (C, C++, C#, Java, VB.Net, Python - Java preferred). • Ability to administer web applications on both Windows (such as ASP.Net) and Linux (Apache/Tomcat) helpful. • Knowledge of WW interface to perform item table, category table, and • Administration of Subversion (version control) server and client software (needed infrequently). • Resolve Help Desk tickets for system issues • Create custom reports using Crystal Reports required for the business • Understand and document for users ODBC connections within the ERP system • Coordinate, prioritize, and maintain all EDI exchanges with customers and vendors using TrueCommerce • Troubleshoot and resolve any issues between the WoodWare ERP or the Warehouse Management System and 2G • Working knowledge of Cisco switching, routing, wireless and security devices, including deployment, configuration and troubleshooting. • Working knowledge of CUCM, CUC, CCX, and CallReplay, both management and administration. • Working knowledge of Cisco Collaboration services, including Telepresence, WebEx, CMR and Jabber. • Participate in after-hours support • Work in a consultative fashion with all co-workers as an advisor of technologies that may improve their efficiency and effectiveness in support of the company's culture, mission and values • Ensure the security and protection of corporate information systems and equipment; align IT risk management initiatives and lead all disaster recovery plans • Coordinate all vendor upgrades with the various user communities • Ensure there is sufficient backup knowledge and documented procedures for changes in the systems • Act as a representative of Reeb to influence vendors software improvement aligned with Reeb initiatives • Develop processes to monitor all MIS related projects or functions, report status on a consistent basis to allow MIS and clients to gauge effectiveness. Contribute to the continuity of computer services by providing necessary technical leadership and project coordination. • Be part of a team that redesigns workflow to better utilize resources • Develop and maintain effective business and team relationships with all employees, customers and management especially between client MIS representatives, and MIS services. • Performs related duties as required. Qualifications Education & Experience: Bachelor's degree in Information Technology, Computer Science, MIS or related field, plus 5 years related experience in all aspects of Information Technology (application development & support, network, user support, project planning, etc.), with at least three years in working in a IT Data management responsibility. Computer Skills • UNIX and Linux Operating Systems • A thorough understanding of XML. Knowledge of XSD and XSLT helpful. • One year or more experience with MS SQL Server - including SQL Server administration • A basic knowledge of Linux system administration - such as configuring, stopping and starting Linux services. • Windows Server administration skills such as installing applications, configuring, starting and stopping services, finding and utilizing log files to troubleshoot applications. • Knowledge of high level programming or scripting language (C, C++, C#, Java, VB.Net, Python - Java preferred). • Ability to administer web applications on both Windows (such as ASP.Net) and Linux (Apache/Tomcat) helpful. • Proven leadership, ability to work well with other managers, employees and as needed customers is very important • Excellent written and oral communication required. • Some travel required. Other Requirements: valid driver's license and safe driving record required Additional Information All your information will be kept confidential according to EEO guidelines.
    $67k-89k yearly est. 1d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Information systems technician job in Bethlehem, PA

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $42k-60k yearly est. 60d+ ago
  • IT Technician

    Marine 4.3company rating

    Information systems technician job in Sparta, NJ

    Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable. We are a journey of continuous growth - now looking for our next star - a passionate IT Technician. This position reports to the IT Supervisor and will work in Sparta, TN. About the position As an IT Technician of the Sparta, TN team, you will be involved in managing the IT ticketing system, ensuring timely resolution of issues, and maintaining accurate records of IT assets. This role involves daily review of help desk tickets, reporting critical issues, and maintaining documentation for standard operating procedures and software requirements. The IT Technician will handle asset management, troubleshooting, and maintenance tasks to support the smooth operation of IT services. Your main responsibilities Oversee the IT ticketing system, ensuring all issues and requests are logged and resolved promptly. Report any tickets older than two days to the IT Supervisor daily. Ensure all required fields are completed and solutions documented before closing tickets. Attach relevant screenshots to tickets. Report any critical issues that could impact production to IT Supervisor. Maintain an accurate inventory of all IT hardware, including location, asset number, MAC address, and assigned user. Tag new and existing equipment with asset numbers. Record and address any issues with tagged equipment, such as printers, scanners, laptops, etc. Build and maintain base PC configurations and related SOP documents. Ensure procedures are applied to tagged equipment and reviewed by the IT Supervisor. Create and maintain SOPs for IT operations, reviewed biannually by the IT Supervisor. Develop a Knowledge Base for issue resolution, referencing SOPs for detailed information. Record software requirements for each department, including version and update status. Maintain documentation on supported software. What do we offer? You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous - which gives you great possibilities to evolve with the company. Medical/Dental/Vision Insurance Employee Assistance Program (EAP) Disability insurance (STD/LTD) 401 (k) with company match PTO Company defined holidays and two floating holidays for you to use as you choose Paid maternity/paternity leave Tuition assistance Membership reimbursement (wholesale club and gym) Employee discounts on our incredible products Opportunities to make an impact
    $42k-92k yearly est. 60d+ ago
  • Helpdesk Analyst

    New Charter Technologies

    Information systems technician job in Denville, NJ

    We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you. Olmec, a New Charter Technologies company, is looking for a Helpdesk Analyst in the northern New Jersey area. This role could also be called a Helpdesk Technician, Field Engineer, IT Engineer, or Desktop Support Specialist. As an onsite Helpdesk Analyst (Tier 1 / Tier 1.5), you will be stationed at our client's office and will be the first point of contact for all IT-related issues. Besides working with the greater Olmec team, you will also work alongside the client's internal IT team. While the client's internal IT focuses largely on various short-term and long-term projects, you and the Olmec team will focus more on day-to-day management and support of the IT environment. You will be responsible for providing technical support, troubleshooting hardware and software problems, and ensuring the smooth operation of the client's IT infrastructure. This role requires a proactive individual with excellent problem-solving skills and a customer-focused attitude. You will also be working closely with our larger team of IT professionals who will be available to assist and support you as needed. The person in this role will participate in routine syncs with our home office team to review open projects, discuss challenging technical issues, share client-specific insights, align on support metrics, and engage in ongoing technical training. These collaborative sessions ensure both onsite and offsite teams remain fully aligned and collectively focused on delivering a seamless, high-impact experience for the client. ***This role does require occasional (local) travel: While most of your time will be spent stationed in the client's Morristown, NJ office, you will occasionally be asked to visit the client's other offices in NYC (Manhattan - anywhere from one to a few times per month) and Long Island (less often, possibly several times per year). ***This role allows for “work from home” opportunities on Fridays, providing there is no need to be in office to handle technical issues that require hands-on support. Key Responsibilities: Provide onsite technical support for Windows desktops, laptops, and other end-user devices (smartphones, tablets, peripherals, printers, etc.) at the client's office. Manage and troubleshoot issues related to Active Directory, including user account management, group policies, and permissions. Support Microsoft 365 applications and services, including email, SharePoint, OneDrive, and Teams. Perform hardware and software installations, configurations, and upgrades. Troubleshoot network connectivity issues and assist with basic network administration tasks. Maintain accurate documentation of all support activities, including incident reports and resolutions. Collaborate with remote support teams and escalate complex issues when necessary. Educate end-users on best practices and provide training as needed. Ensure timely resolution of all IT issues and provide exceptional customer service. Skills and Qualifications: Proven experience - 3 years minimum - as a Helpdesk Analyst / Technician or similar technical support roles. Strong knowledge of Windows desktop operating systems (Windows 11). Experience with Active Directory administration and troubleshooting. Proficiency in supporting Microsoft 365 applications and services. Familiarity with basic networking concepts (TCP/IP, DNS, DHCP). Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and manage multiple tasks simultaneously. Customer-focused mindset with a dedication to delivering high-quality service. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus. Benefits: Competitive salary starting at $70,000 depending on experience. Medical insurance Dental insurance Vision Insurance 401(k) with Company Matching Time Off Plans Who We are: At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter Technologies, we're investing in our people - through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. ( Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.) Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are! We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter. New Charter Technologies is committ e d to cr e ating an inclusiv e e nvironm e nt and is proud to b e an e qual opportunity e mploy er. New Charter re cruits, e mploys, trains, comp e nsat e s, and promot e s r e gardl e ss of rac e , color, r e ligion, s e x, s e xual ori e ntation, g e nd e r id e ntity, national origin, v e t eran, or disability status.
    $70k yearly Auto-Apply 42d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Information systems technician job in Bethlehem, PA

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $31k-44k yearly est. 1d ago
  • IT Support Technician

    Myhr Partner, Inc.

    Information systems technician job in Easton, PA

    We are searching for a solution-focused IT Support Technician to provide our employees with hands-on, systematic support. Do you possess exceptional technical skills and take pride in supporting and solving end-users technical issues? If so, Straight Arrow Products, whose Mane ‘n Tail line of personal skin and haircare products is trusted worldwide, has a new, exciting opportunity for an IT Support Technician at their Easton, PA location. If you thrive working in an environment where no two days will be the same and enjoy being hands-on with daily technology operations and support, you will love this job! What you'll do Provide technical support to end-users on various hardware platforms, including PCs, Mac's, computers, tablets, smartphones, printers, and other peripherals. Install, configure, and maintain hardware and software components, ensuring optimal performance and functionality. Troubleshoot and resolve hardware, software, and network issues promptly, escalating complex problems as needed. Help manage and maintain Active Directory, including user accounts, security groups, and group policy objects (GPO). Assist in the setup and configuration of new workstations, laptops, and mobile devices for employees. Perform routine maintenance tasks, such as system updates, patches, and backups, to ensure system reliability and security. Document technical procedures, configurations, and troubleshooting steps for future reference. Collaborate with other departments to implement IT projects and initiatives effectively. Provide training and support to end-users on IT-related topics, tools, and software applications as needed. Adhere to IT policies, procedures, and best practices to ensure compliance and security standards are met. What you need to thrive in this role Minimum of two years of relevant experience in IT support or a related field. Formal education from college or technical school in computer science, information technology, or a related discipline. Strong knowledge and experience working with various hardware platforms, including PCs, tablets, smartphones, printers, and peripherals. Proficiency in managing Active Directory, user accounts, security groups, and group policy objects (GPO). Knowledge of IT security best practices and protocols is desirable. Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus. Exceptional customer service, organizational, and prioritization skills. Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently. Strong communication and interpersonal skills, with the ability to effectively interact with end-users and colleagues. Ability to work independently and collaboratively, managing multiple tasks and priorities effectively. About us Founded in 1970, Straight Arrow has grown to be leading brand in human and equine personal and skin care. Despite worldwide recognition, Straight Arrow has never lost its family-oriented, grassroots mindset dedicated to innovation and customer service. Straight Arrow continues to manufacture all of its own products in the USA, consistently meeting a high-performance standard. What we offer you At Straight Arrow Products, our team of dedicated employees love what they do and love where they work. Working in our brand new, state of the art facility is just the beginning. We also offer great perks like: 100% company paid employee medical and vision coverage Voluntary dental and disability coverages Company sponsored voluntary life insurance 401(k) with company match Generous paid time off (including discretionary paid days off designated by the President) I'm interested, how do I get started? Apply to: *********************************************** PLEASE NOTE - To be considered, all applicants MUST include: An updated resume Our hiring management partner is my HR Partner. my HR Partner is not a staffing service or recruiter. All resumes/applications will be reviewed for this position and only for our organization. Applicants who meet the initial qualifications will be contacted for a video interview. If you already registered your account on Jobvite, click here to log in and check the status of your application. If you have not yet registered your account, click here to register . We realize that it takes time and effort to go through our application process and we thank you for considering applying for this position. We kindly ask for no emails or phone calls as a means to further your application process. These efforts will not enhance your opportunity for consideration and we are not equipped to respond to these requests. We thank you in advance for your adherence to this request. Thank you for your interest in our position. We appreciate the time you have taken to apply with us. EOE, M/F/D/V.
    $44k-76k yearly est. Auto-Apply 60d+ ago
  • User Support Technician

    Moravian University 4.2company rating

    Information systems technician job in Bethlehem, PA

    CLASSIFICATION: Administrative DEPARTMENT: Information Technology FLSA STATUS: Exempt SUPERVISION RECEIVED: Assistant Chief Information Officer for Client Success SUPERVISION EXERCISED: Student Technicians The User Support Technician has advanced technical knowledge of current Apple and Windows Operating Systems to maintain and support the Moravian technology ecosystem across campus. Manage installations, deployments, and configurations of hardware and software to support end users across campus locations. Provides consistent support at the Help Desk in assisting Moravian faculty, students, and staff with day-to-day technology issues and problems (In-person/remote support). ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Deliver responsive, customer-focused support for University systems and software, both in-person and remotely. Provide advanced levels of technical support for hardware, software, and networking issues. Triage and resolve service requests by assessing severity, verifying issues, troubleshooting, escalating when necessary, and documenting all actions in the helpdesk ticketing system. Support University-owned devices including desktops, laptops, tablets, and printers running iOS/iPadOS, mac OS, and Windows 10/11. Provision, configure, maintain, and repair Apple and Windows devices, including imaging, upgrades, and diagnostics. Assist with endpoint management systems such as JAMF, KACE, and campus endpoint protection tools. Provide first-level support for network connectivity, telephony, and classroom technology, as well as other enterprise systems. Coordinate vendor warranty repairs and manage the IT loaner pool for hardware and peripherals. Maintain accurate asset and inventory records. Create and update internal and external technical documentation to support consistency and knowledge sharing. Stay current with emerging technologies and best practices through training, reading, and professional development. Participate in special projects and perform other related duties as assigned. Work may occasionally require evenings, weekends, and travel to satellite campus locations. Level II - Essential Personnel QUALIFICATIONS: Bachelor's degree and/or at least five years of experience in a technical support role Relevant technical certifications recommended. Strong customer service skills to provide exemplary customer support to the University community. Proficiency in Apple and Windows operating systems. Ability to manage and implement hardware and software deployments. Proficient with IT service management platforms (TDX), endpoint management tools (JAMF, KACE), operating systems (mac OS, Windows 10/11), and enterprise applications (Microsoft 365, Active Directory, Google Workspace). Working knowledge of help desk ticketing systems and remote assistance tools. Knowledge of data networking environments and the ability to learn new technologies and skills. Strong communication skills, both written and verbal. Demonstrate professionalism, respect, and effective time management when supporting end users, troubleshooting issues, and working collaboratively with team members. TO APPLY: Qualified candidates should attach their cover letter, resume, and contact information for three professional references to the online application by clicking “Apply Now”. Please attach documents as a PDF file. Moravian University will not sponsor applicants for a U.S. work visa for this position.
    $52k-66k yearly est. Auto-Apply 33d ago
  • Desk side Support

    Artech Information System 4.8company rating

    Information systems technician job in Bedminster, NJ

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Desk side Support Representative Distributed Client Services Location: BEDMINISTER,NJ 07921 Duration: 1 Year (with possible extension) Client: IBM- AT&T Job Description: · End user trouble shooting skills · Experience with working with tickets · Proficient with windows 7 · Audio video support · Good customer facing skills · This job is 35-40 hours a week. · Must have a valid driving license Qualifications SHARE resume Additional Information If you are interested, Please contact Shubham ************ ***************************
    $36k-51k yearly est. Easy Apply 60d+ ago
  • IT Infrastructure Service Specialist (Contract)

    Legend Biotech 4.1company rating

    Information systems technician job in Raritan, NJ

    Legend Biotech is a global biotechnology company dedicated to treating, and one day curing, life-threatening diseases. Headquartered in Somerset, New Jersey, we are developing advanced cell therapies across a diverse array of technology platforms, including autologous and allogenic chimeric antigen receptor T-cell, T-cell receptor (TCR-T), and natural killer (NK) cell-based immunotherapy. From our three R&D sites around the world, we apply these innovative technologies to pursue the discovery of safe, efficacious and cutting-edge therapeutics for patients worldwide. Legend Biotech entered into a global collaboration agreement with Janssen, one of the pharmaceutical companies of Johnson & Johnson, to jointly develop and commercialize ciltacabtagene autolecuel (cilta-cel). Our strategic partnership is designed to combine the strengths and expertise of both companies to advance the promise of an immunotherapy in the treatment of multiple myeloma. Legend Biotech is seeking an IT Infrastructure Service Specialist (Contract) as part of the IT team based in Raritan, NJ. Role Overview The IT Infrastructure Service Specialist (Contract) is a dynamic role that bridges the gap between technology and user experience. As the frontline of IT services for users and C-level individuals, the IT Infrastructure Service Specialist ensures seamless technological interactions within the organization. This position involves a blend of technical prowess and customer service skills to support, manage, and optimize IT systems and services. Key Responsibilities Providing IT support for users as well as C- level individuals in the assigned sites. Assistance with conference room meeting support. Installing, configuring, and maintaining PCs, peripherals, and mobile devices. Following-up on client questions and problems (hardware and software) until resolved. Documenting issues and resolutions, producing reports when required. Providing administrative support for IT systems, including user role and access permissions Improving and maintaining customer satisfaction Interacting with external service providers for additional support Contributing to testing and system quality compliance. Following corporate policies and procedures. And other duties and responsibilities as assigned. Requirements Bachelor's Degree in the field of information technology, computer science, engineering or science is preferred Relevant certifications such as CCNA and A+ are preferred Minimally 3-5 years IT onsite support experience, preferably in pharmaceutical or life science industries Solid knowledge of Windows OS, MS Office, iOS Strong written and verbal communication skills this a must. Ability to work independently and solve problems based on guidelines and experience. Strong quality and customer service mindset. Ability and willingness to learn new technologies and skills. Knowledge of system and network administration, cloud based applications is a plus. Experience in Office 365, Excel macro, Linux and/or Windows Shell scripting is a plus. #Li-BG1 #Li-Contract Benefits We are committed to creating a workplace where employees can thrive - both professionally and personally. To attract and retain top talent in a highly competitive industry, we offer a best-in-class benefits package that supports well-being, financial stability, and long-term career growth. Our offerings are designed to meet the diverse needs of our team members and their families, ensuring they feel valued and supported every step of the way. Highlights include medical, dental, and vision insurance as well as a 401(k)-retirement plan with company match that vest fully on day one. Equity and stock options are available to employees in eligible roles. We offer eight weeks of paid parental leave after just three months of employment, and a paid time off policy that includes vacation days, personal days, sick time, 11 company holidays, and 3 floating holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, family planning and care resources, well-being initiatives, and peer-to-peer recognition programs - demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work. Please note: These benefits are offered exclusively to permanent employees. Contract employees are not eligible for benefits through Legend Biotech. EEO Statement It is the policy of Legend Biotech to provide equal employment opportunities without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other protected characteristic under applicable federal, state or local laws or ordinances. Employment is at-will and may be terminated at any time with or without cause or notice by the employee or the company. Legend may adjust base salary or other discretionary compensation at any time based on individual, team, performance, or market conditions. Legend Biotech maintains a drug-free workplace.
    $67k-121k yearly est. Auto-Apply 1d ago
  • IT Technician

    Techflex Inc. 3.5company rating

    Information systems technician job in Sparta, NJ

    Job Description Become part of a team where you are valued for your hard work! Headquartered in Sparta, New Jersey, Techflex has been a global leader in braided sleeving manufacturing for over 60 years. For full time employees, we offer rewarding careers and great benefits that let you invest back into yourself including paid time off, paid holidays, vacation accrual, tuition and gym membership reimbursements, and profit sharing. We also regularly host special team-building events and offer other perks to our employees. Apply now - don't miss out on becoming a part of the Techflex team. Job Summary: The IT Technician is the first point of contact for employees requiring assistance. This role is responsible for the processing and resolution of Information Technology (IT) support tickets and creating tickets for all IT issues received by any other forms of communication. Additionally, they work on improving systems and network functionality through projects assigned by supervisors. Essential Functions: IT Support & Incident Resolution: Provide Tier 1 technical support for all IT issues, leveraging existing knowledge and documentation to triage, diagnose, and resolve ticketed incidents efficiently. Scope of Support:Resolve issues spanning a wide range of technologies, including: Hardware: Desktop and laptop PCs, printers, peripherals, servers, and cabling. Operating Systems: Windows, mac OS, and Linux environments. Applications: Microsoft Office suite, CRM systems, web browsers, and various third-party applications. Networking: LAN/WAN connectivity, Wi-Fi, switches, patch panels, Cat cables and network ports. Security: Spam filters, security training, addressing access requests, user authentication, malware, and blocked site access issues. System Maintenance: Performing routine maintenance, applying service packs, patches, hotfixes, and software updates. Ticket Management & Escalation: Manage the IT Service ticket system, ensuring all requests are logged, documented, and followed up on in a timely manner. Successfully meet Service Level Agreement (SLA) goals for response and resolution. Escalate complex or unresolved issues to Senior IT staff, ensuring a detailed transfer of information, including all steps taken and troubleshooting procedures followed. Documentation & Knowledge Base: Create, update, and maintain comprehensive documentation for common issues, resolution steps, and application usage (including application training guides) within the department's knowledge base/Wiki. Project Participation: Actively participate in IT projects related to system migrations, hardware refreshes, network expansion, upgrades, and changes, assisting with implementation and post-rollout support. Advisory & Procurement: Collaborate with the direct supervisor to research and recommend necessary hardware and software purchases to effectively resolve recurring issues and improve overall system performance. Additional Responsibilities: Perform additional duties as assigned by direct supervisor. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and /or ability required. Knowledge, Skills, & Capabilities Communication & Interpersonal Skills: Demonstrated interpersonal communication skills, with the ability to translate complex technical information into clear, understandable terms for non-technical users. Troubleshooting & Technical Aptitude: Strong troubleshooting and diagnostic skills across diverse IT environments. Proficiency in supporting and troubleshooting Microsoft Windows (10/11) and mac OS operating systems, along with common business applications and hardware peripherals. Experience with networking fundamentals, including TCP/IP, LAN switching, wireless technologies, and physical cabling/connectivity. System Administration & Infrastructure: Working knowledge of current Windows Server versions, including key roles and features such as Active Directory, Group Policy, DHCP, and DNS. Experience supporting and administering Microsoft 365/Office 365 services. Familiarity with virtualization technologies (e.g., Hyper-V or similar platforms). Automation & Scripting: Ability to write, maintain, and execute basic scripts using command-line tools such as PowerShell, Bash, or Linux Terminal. Documentation & Writing: Excellent technical and non-technical writing skills for creating and updating comprehensive documentation. Mobility: Must possess a valid driver's license (required for potential travel between sites). Physical Requirements: Frequently lifts and moves standard office equipment such as computers, monitors, workstations, servers, photocopiers, and printers weighing up to 60 lbs. Work Environment: Professional office environment. Occasionally exposed to moving mechanical parts and vehicles due to necessary communication with warehouse personnel. Occasionally exposed to noise level that is moderate to high. Education: Associate degree in relevant area of study preferred. CompTIA A+ preferred. Experience: At least 1 to 2 years' related experience or training, or equivalent combination of education and experience.
    $32k-43k yearly est. 14d ago
  • EUC technician/Site IT Support

    Tata Consulting Services 4.3company rating

    Information systems technician job in Morris Plains, NJ

    Must Have Technical/Functional Skills * Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services * Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle * Work with vendors to conduct physical asset audit and maintain asset stock rooms * End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) * Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information * Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills * Smart hands support for Server and Network devices * Train the Trainer Roles & Responsibilities * 100% Work from Office (Client location) * Asset inventory management (New Device Asset/Import/Physical Stocking) * PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets. * Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import) * Accessory Request Fulfillment and Unknown Device Research/Investigation * PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle) * Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels) * Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations) * New Hire onboarding training and orientation * AV Meeting Room support Base Salary Range: $50,000 - $65,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN
    $50k-65k yearly 10d ago
  • User Support Specialist

    Lackawanna College 4.1company rating

    Information systems technician job in Scranton, PA

    LACKAWANNA COLLEGE HAS BEEN VOTED ONE OF THE “BEST PLACES TO WORK IN PA” FOR 2014, 2015, 2016, 2017, 2019, 2020, 2023, 2024 and 2025! Lackawanna College is a private, accredited college serving the people of Northeastern Pennsylvania. Our main campus is located in downtown Scranton, and our footprint includes 10 satellite centers in Northeastern Pennsylvania! Our mission is to provide a quality education to all persons who seek to improve their lives and better the communities in which they live. We provide our students with a direct path to a bachelor's degree, associate degree, or one of many different professional certifications. Additionally, our Continuing Education department helps put the people of Northeastern Pennsylvania back to work with modern career skills. Lackawanna is also one of the most cost-efficient regional higher education institutions. If our mission inspires you, and you are willing to go the extra mile to help our students succeed, please feel free to apply for this or future employment opportunities for which you meet the minimum qualifications. Please know that only the candidates who meet the minimum qualifications can be considered, and only those selected for interviews will be contacted by a college representative. No phone calls, please. ESSENTIAL FUNCTIONS, PRIMARY RESPONSIBILITIES AND OBJECTIVES: The User Support Specialist provides first level technical user support to students, faculty, and staff with regards to College owned equipment and licensed platforms and applications. This individual is responsible for taking ownership of the problem while maintaining a high degree of customer service. The User Support Specialist is required to provide off hour support and travel to centers to assist with technical issues as necessary. ESSENTIAL FUNCTIONS: 1. Provide 1st level technical support for the college community, responding promptly to all support requests, calls, voicemails, and emails to help resolve hardware and software problems based on departmental policy and procedures. 2. Responsible for taking ownership of user problems and for being pro-active when dealing with user issues. 3. Provide professional customer service and ensure the relevant stakeholder is kept up-to-date regarding requests. 4. Log all calls in the support logging system along with detailed description of actions and resolution. 5. Support users in the use of computer equipment by providing necessary training and advice and escalate complex issues to 2nd level support when required. 6. Troubleshoot and repair desktop computer hardware and software as needed. 7. Perform basic level diagnosis and repair of telephone and network cabling. 8. Enforce college policies regarding software copyright and computer use. 9. Provide technical solutions for administrative and academic computing needs. 10. Contribute to the development of technical documentation resources. 11. Off-hour rotational on-call support outside of working hours. 12. Other duties and responsibilities as assigned. KEY COMPETENCIES: 1. Technical Knowledge. a. Strong working knowledge of Microsoft operating systems and software products. b. Basic understanding of PC hardware set-up and configuration. 2. Excellent communication (verbal and written) and interpersonal skills required. 3. Ability to work independently and with minimum supervision, and as part of a team. 4. Capable of multi-tasking. 5. Must be pro-active and willing to keep up with the latest technology. 6. Strong organizational and leadership skills. 7. Must be able to lift up to 50 pounds, and provide assistance to others in lifting equipment exceeding 50 pounds. EDUCATION: - Associate's Degree in computer related field required. Bachelor's degree preferred. - Microsoft Certified Professional (MCP) certification desirable. EXPERIENCE: - Three years' experience in a computer-related field required. - Prior help desk experience desirable. ************************************************************************************************************************ Id=19000101_000001&job Id=560164&lang=en_US&source=CC2
    $39k-47k yearly est. Auto-Apply 6d ago
  • IT Tech

    Nittany Energy 4.1company rating

    Information systems technician job in Pocono Woodland Lakes, PA

    IT Assistant - Field Support & Sales Technology Solutions Employment Type: Full-Time Nittany Oil Company is seeking an energetic, customer-focused IT Assistant to join our team! This entry-level role is perfect for someone who enjoys working hands-on with technology while building strong relationships with internal and external customers. You will provide on-site technical support, equipment installation, and field service across Central Pennsylvania-so being comfortable with daily travel is essential. We're looking for a self-starter who not only solves technical challenges but also approaches each visit with a service and sales mindset-identifying opportunities to improve performance, streamline processes, and enhance the overall customer experience. Role Responsibilities Deliver exceptional IT support by troubleshooting, resolving, and following up on technical issues. Install, configure, and maintain IT systems, software, and hardware for multiple locations. Provide hands-on support for Gilbarco POS systems, fuel dispensers, camera systems, audio systems, and PCs. Manage your own service schedule, providing timely solutions and proactive communication. Travel daily across Central PA to deliver on-site support and strengthen customer relationships. Participate in training programs and continually develop product knowledge and sales-focused service skills. Be available for an on-call rotational schedule to provide after-hours support when critical issues arise. Requirements Valid driver's license in good standing; must be comfortable with daily travel across Central PA. Ability to lift at least 50 lbs and work from various heights, including ladder work. Willingness to work in varied environments and on a wide range of equipment. Strong organizational skills and attention to detail. Excellent verbal and written communication skills-able to explain solutions and highlight value to both technical and non-technical audiences. Ability to analyze complex information, prioritize multiple projects, and work independently or as part of a team. Preferred Qualifications Associate's degree in IT or related field (or equivalent experience). Previous exposure to Gilbarco Passport POS or Verifone POS systems. Familiarity with Wayne or Gilbarco fuel dispensers. Experience with security camera systems and troubleshooting. Knowledge of ticketing systems for support case management. Nittany Energy is a Drug-Free and Equal Opportunity Employer. Work schedule 10 hour shift Weekend availability Monday to Friday On call Holidays Overtime Day shift 8 hour shift Night shift Benefits Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Life insurance 401(k) Employee discount Paid training
    $32k-51k yearly est. 60d+ ago

Learn more about information systems technician jobs

How much does an information systems technician earn in East Stroudsburg, PA?

The average information systems technician in East Stroudsburg, PA earns between $37,000 and $105,000 annually. This compares to the national average information systems technician range of $28,000 to $74,000.

Average information systems technician salary in East Stroudsburg, PA

$63,000
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