Desktop Support Technician
Information systems technician job in Dickinson, ND
Akkodis is seeking a Desktop Support Technician for a 12 Months contract position with a client located in 3815 116th Ave SW; Dickinson, ND (58601). Ideally looking for applicants with a strong working knowledge or strong background in desktop and laptop support, imaging, and network troubleshooting within a lab or enterprise environment comes as a plus.
Job Title: Desktop Support Technician
Location: 3815 116th Ave SW ; Dickinson, ND (58601)
Duration: 12-month term with possibility of extension
On-Call: Required (3 to 4 calls after hours per year, minimal).
Work hours: 8 hours per day (start time is flex between 6am to 9am, then 8 hours later end of shift).
Experience with more than
Experience with more than >8 years - Pay Rate Range: $26/hr on W2 - $31/hr on W2 (without benefits), the rate may be negotiable based on experience, education, geographic location and other factors.
Position Overview:
Our client is seeking a Desktop Support Technician to provide hands-on technical support to approximately 120 users at the Dickinson, ND site. The ideal candidate will have a strong background in desktop and laptop support, imaging, and network troubleshooting within a lab or enterprise environment. This role requires an individual who can efficiently resolve user issues, manage ServiceNow tickets, and maintain smooth IT operations onsite.
Key Responsibilities:
Provide end-user support for desktops, laptops, printers, and other peripherals.
Perform imaging and reimaging of systems as needed.
Manage and resolve tickets using the ServiceNow ticketing system.
Support basic network troubleshooting (connectivity, VPN, IP configuration, etc.).
Assist with technical issues in lab environments-lab experience is mandatory.
Collaborate with other IT staff to ensure smooth day-to-day operations for all site users (approximately 120 users).
Provide on-call support as required.
Required Skills & Experience:
Proven experience providing desktop and end-user support in an enterprise or lab setting.
Mandatory lab experience.
Experience with ServiceNow or a similar ticketing system.
Strong background in imaging and deployment of workstations.
Basic to intermediate networking knowledge (LAN/WAN, VPN, IP addressing, etc.).
Excellent problem-solving and communication skills.
Strong knowledge of Windows OS, Microsoft Office Suite, and common desktop applications.
Familiarity with networking basics (TCP/IP, DNS, DHCP).
Ability to work independently and manage multiple priorities.
Excellent communication and customer service skills.
Education & Certifications:
No specific certifications required; however, relevant IT certifications (CompTIA A+, Network+, etc.) are a plus.
Associate degree in IT or related field preferred (or equivalent experience).
If you feel this is not something that you are currently interested in, but know of someone, that might be, please share the details with them or let me know their details so I can reach out to them!
If you are interested in this IT Support Technician for a 12 Months contract position with a client located in 55071, St Paul Park, Minnesota, United States (Onsite) then please click APPLY NOW. For other opportunities available at Akkodis go to *************** .If you have questions about the position, please contact Mohammed Ateequddin at ************ or *******************************
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
https://***************/en/privacy-policy
.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance.
Classroom Technology Support Tech
Information systems technician job in Grand Forks, ND
Classification * $15.00 hourly, Non-Exempt (Eligible for overtime) * 20 hours per week * 100% Remote Work Availability: No * Hybrid Work Availability (requires some time on campus): No This is a part-time, non-benefitted position. Only UND students are eligible to be hired into this
position.
UND UIT is looking to hire customer service orientated students to assist our Classrooms and Digital Media Services department. We are very flexible with schedules and welcome applicants of all majors and experience levels. We are very flexible for hours and can work around any schedule.
Duties & Responsibilities
* Assist Digital Media Engineer with setup and execution/monitoring of Live Stream events
* Provide in-person support to faculty during active class sessions
* Assist with updating and maintaining classroom technology throughout campus
* General organization, data entry, and clean up as needed
* Other duties as assigned
Minimum Requirements
* As a result of working in this position, the staff member will gain the following skills:
* Critical Thinking and Problem Solving
* Interpersonal Development
* Professionalism
* Must be punctual and have good time management skills
* Excellent interpersonal and communication skills
* Ability to troubleshoot and think on their feet, potentially in front of an active class
* Valid driver's license
* Basic Understanding of Windows Operating system
* Basic troubleshooting skills
* Willingness to work one on one with faculty
* Must be able to work on campus
* Ability to work well in a team or independently
* Must be a student for the Spring 2025 semester
* Successful completion of a Criminal History Background Check
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.
Preferred Qualifications
* Experience with Microsoft O365 (Word, PowerPoint, and Excel)
Basic knowledge and understanding of A/V equipment
To Apply
For full consideration, applications must be received by the closing date and include the following materials:
* Resume
Please include in the application if you are currently or have in the past 12 months been employed with the University of North Dakota, the North Dakota University System or any other North Dakota State agency. If so, include which agency/department, as well as how many hours you work a week.
Career Services is here to help students looking for student employment positions at UND by offering individual sessions that include resume, cover letter reviews, and interview preparation. Please schedule an appointment through Hawk Central or email us at **************************.
Easy ApplyDynamic PC Support
Information systems technician job in Fargo, ND
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
Tier II Help Desk Technician - Journeyman
Information systems technician job in Bismarck, ND
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting.
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands.
**Job Responsibilities**
+ Assists users with logged IT-related incidents when called upon.
+ Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support.
+ When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support.
+ Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
+ Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Analyzes system performance indicators and recommends improvement actions.
**Minimum Qualifications**
+ US citizen and fluent English speaker
+ Current, active DoD Secret Security Clearance
+ Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Excellent customer service and communications skills
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project)..
**Other Job Specific Skills**
+ Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Exceptional customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology.
+ Understanding of ITIL Foundation
+ AWS Cloud Practitioner
+ CompTIA A+ CompTIA Cloud **Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$28.51 - $41.35
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Desktop Support Specialist
Information systems technician job in Minot, ND
Job Description
Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Desktop Support Specialist for our client in the IT-Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.
Duration: 6+ Months Contract
Location: Minot, ND
Salary: $22.00-$28.00/ Hourly
Role: Desktop Support Specialist
Primary Skills: HelpDesk
Role Description: The Desktop Support Specialist must have 3+ years of experience. We are looking for a Desktop Support Technician who will have strong and professional IT customer support skills, strong technical skills and the ability to exceed the customer's expectations. You should be solution orientated, have a proactive attitude and be a self-starter.
Responsibilities:
- Provide onsite Desktop services in English for supported desktop, supported desktop software, and supported devices.
- Perform the desktop services in a manner that minimizes interruptions to Company's daily operations.
- Perform proactive maintenance of the supported desktop, supported desktop Software, and Supported Devices to minimize downtime.
- LogMeIn as the primary remote-control tool; Company remote control software used as a backup method only. Field Services Support shall not manage P1 tickets.
- Field Services support shall manage single user incidents and VIP tickets, P2, P3, P4, along with Service Requests only.
The supported devices are listed below:
- Desktops and laptops Apple Mac OS for remote connectivity (e.g., Citrix), where applicable Printer queue and break/fix coordination iOS devices Android devices, where applicable for Mobile Device Management Enterprise software part of Company's standard workplace image (desktop and laptop).
Education: Bachelor's degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent
Experience: Minimum 3+ years of experience
Relocation: This position will not cover relocation expenses
Travel: No
Local Preferred: Yes
Note: Must be able to work on a W2 basis (No C2C)
Recruiter Name: Veena Grover
Recruiter Phone: ************
Benefits:
We have various coverages and additional benefits to choose from:
- Medical, Dental (Including Ortho) & Vision Insurance (Option to Enroll).
- Paid Leaves (Wherever applicable).
- Life & Disability Coverage (Upon eligibility).
- 401K Option, Education Assistance Program and more.
Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
IT Support Desk Technician - Fargo, ND (On Site)
Information systems technician job in Fargo, ND
IT Support Desk Technician Opportunity Fargo, ND | Hybrid (On Site Required) Full Time | Monday through Friday | 8:00 AM to 5:00 PM MedBridge Healthcare is seeking an experienced IT Support Desk Technician to support our Fargo, ND operations and partner sites. This role is ideal for a customer focused IT professional who enjoys hands on support, troubleshooting, and working closely with internal teams in a healthcare environment.
What We Offer
* Medical, dental, and vision insurance
* Generous PTO and paid holidays
* 401(k) with employer match
* Company paid life insurance
* Employee assistance program
* Stable weekday schedule with no nights or weekends
* Hybrid work model after initial onboarding period
* Opportunities to grow within a national healthcare organization
What You'll Do
* Provide IT support to employees both remotely and on site
* Troubleshoot hardware, software, network, and system issues
* Configure, maintain, and support Windows systems and Microsoft 365 applications
* Document issues, solutions, and system updates accurately
* Maintain inventory and asset tracking for IT equipment
* Install, upgrade, and maintain equipment at labs and partner sites
* Coordinate lab changes and relocations with leadership and site managers
* Train employees on new equipment and software upgrades
* Collaborate with sleep labs on network and system functionality
* Communicate proactively with managers regarding site needs and improvements
What We're Looking For
* Minimum two - three years of experience in IT support or help desk roles
* Strong customer service and communication skills
* Proficiency with Windows OS, Microsoft Office, and Microsoft 365 services
* Experience troubleshooting hardware, software, and web based applications
* Working knowledge of networking, security, and database systems
* Ability to multitask, prioritize, and resolve issues efficiently
* Strong attention to detail and documentation skills
* Certifications in IT, networking, or security preferred but not required
* Collaborative team oriented mindset with a willingness to learn
Schedule
Monday through Friday, 8:00 AM to 5:00 PM
Why MedBridge?
MedBridge Healthcare is a national leader in sleep medicine, partnering with hospitals and physician practices to provide integrated sleep diagnostic and therapy services. Our IT team plays a critical role in supporting patient care across the organization.
STATEMENT OF POLICY
MedBridge is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as an individual with a disability.
AFFIRMATIVE ACTION PLAN (AAP)
The Affirmative Action Plans for Minorities and Women, Individuals with Disabilities, and Protected Veterans are available for inspection by appointment with Human Resources during regular business hours.
REASONABLE ACCOMMODATION
Individuals with disabilities who need accommodation may contact Brenda Underwood, HR Director, at ************** or TTY 711 (Relay).
EMPLOYMENT ELIGIBILITY
This employer participates in E Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Requirements
* Minimum two - three years of experience in IT support or help desk roles
* Strong customer service and communication skills
* Proficiency with Windows OS, Microsoft Office, and Microsoft 365 services
* Experience troubleshooting hardware, software, and web based applications
* Working knowledge of networking, security, and database systems
* Ability to multitask, prioritize, and resolve issues efficiently
* Strong attention to detail and documentation skills
* Certifications in IT, networking, or security preferred but not required
* Collaborative team oriented mindset with a willingness to learn
Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time
Information systems technician job in Fargo, ND
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Computer Field Technician
Information systems technician job in Fargo, ND
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Technical Support Specialist
Information systems technician job in Fargo, ND
Job Summary: The Technical Support Specialist serves as liaison between operations and customers following the customer implementation cycle. This role is accountable to provide solutions to break/fix issues or continued new installations for Pedigree Technologies products. It also includes some account setup, testing, training and implementation of Pedigree Technologies solutions. This individual provides first level technical support including problem diagnosis and resolution, setup and management of customer software, and telephone, email, and one-on-one technical support. Knowledge and Skills:
Minimum Associate's degree or combination of education and experience.
Technical support experience preferred.
Spanish language skills a plus and paid at a higher rate.
Previous use of call center phone systems preferred.
Excellent communication skills both written and verbal.
Ability to stay calm under pressure.
Excellent teamwork skills and strong customer service methodologies.
Ability to work collaboratively with others both internally and externally.
Proven multi-tasking, prioritization, organization and coordination skills.
Proficient in Excel, Outlook and Word with the ability to learn our solutions within three months.
Basic mechanical aptitude or general mechanical knowledge a plus.
Job Responsibilities:
Consult with users to determine and resolve hardware and software issues.
Perform data analysis and troubleshooting to isolate and diagnose client technical issues.
Provide telephone, e-mail and network alert response and utilize CRM and ticketing system to document and track open problems, billable time, and contracted time.
Responsible for keeping customer systems documentation up to date.
Provide detailed and effective communication to internal team. Follow escalation process for ongoing customer issues.
Work directly with vendors to identify solutions and actively apply those solutions for improving the client's infrastructure.
Continuously strive to improve client support by identifying opportunities and recommending solutions for improving services efficiency and effectiveness.
Monitor customer networks via internal reporting tools; help resolve network and system problems, perform break-fix troubleshooting on client systems.
Utilize established script to use for customer calls.
Verify, document and create software bug reports for development team.
Routinely updates customer databases with key points to ensure open communication with all internal departments to ensure ongoing customer focused initiatives are achieved.
Information Technologist
Information systems technician job in Grand Forks Air Force Base, ND
Job Description
Spectrum is looking for a qualified indivdual to Provide analytical, advisory, technical expertise, and analysis of RQ-4 Communications Planning activities including performing and managing a variety of communication and information technology tasks and activities.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Requires network administrative privileges to perform duties.
Is required to maintain training and certification requirements in order to sustain elevated rights to the AREA52 domain.
Performs communications- computer systems (C-CS) planning and implementation activities. Provides continued support to communications systems current and future planning activities.
Supports implementation of C-CS projects and ensures C-CS architecture, configuration, and integration conformity.
Provides analytical, technical, functional and management oversight to critical communications and systems network upgrades and maintenance for the RQ-4 weapon system.
Provide analytical, advisory, and technical support to leadership as systems analyst and advisor to 69 RG/CD and 12 RS/CC.
Facilitate 9 RW project management efforts directed and approved by either 9 RW, 69 RG and, 12 RS to improve RQ-4integration into USAF and National architectures, in particular, the AF Distributed Common Ground System (AF-DCGS) and the Department of Defense Global Information Grid (DoD-GIG).
Provide C-CS laptop computer administration and support of up to 250 individual issued and loaner laptops to identified associated units and attached aircrew.
Requirements
Possess a Top Secret/Sensitive Compartmented Information (TS/SCI) and NATO Secret security clearances
Be a U.S. citizen
Knowledge of Air Force C-CS technologies with a minimum of five (5) years' experience working with a variety of the C-CS field's concepts, practices and procedures, ground-based telecommunications systems, avionics and information system technology, management of program and project implementation actions, and Air Force planning documents and application of these documents to the C-CS systems.
Minimum of four years' experience with:
Asynchronous Transfer Mode (ATM)
Ethernet
Local and wide area networks
UNIX and non-UNIX operating systems
Be able to complete light office lifting defined by moving 25lb box up a flight of stairs.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Wellness Resources
Stock Option Plan
Help Desk Tech
Information systems technician job in Fargo, ND
Atos is an IT services corporation with it being one of the biggest leaders in digital services with annual revenue of 12billion and close to 100,000 employees in 72 countries, serving a global client base. They are a worldwide Information Technology Partner for the Olympic Games
Atos specializes in hi-tech services, unified communications, cloud, big data and cyber security services
. We are looking for IT support technicians that are passionate about the world of technology and want to be key
individuals to help troubleshoot our clients.
Job Description
The IT Desktop Support Specialist's primary role is to ensure proper
computer operation so that end users can accomplish business tasks. This
includes receiving, prioritizing, documenting, and actively resolving end user
help requests and application support. Problem resolution may involve the use
of diagnostic and help request tracking tools, as well as require that the
individual give in-person, hands-on help at the desktop level. Candidate may be
required to interact with other members of the IT Team to diagnose and resolve
unique problems. At times, the candidate may be asked to assist in the
maintenance and testing of network, servers and/or associated equipment.
Training will be given to employees trainingis 7:00 am to 3:30 pm for ten consecutive days.
Qualifications
Duties and Tasks/Essential Functions:
Deliver service and support to
end-users using and operating automated call distribution phone software,
via remote connection or over the Internet;
Gather customer's information and
determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical
hardware and software issues involving internet connectivity, email
clients, and more.
Follow standard processes and
procedures;
Redirect problems to appropriate
resource;
Accurately process and record call
transactions using a computer and designated tracking software;
Organize ideas and communicate
oral messages appropriate to listeners and situations;
Stay current with system
information, changes and updates
Skill and Knowledge Qualifications:
Proper phone etiquette;
Ability to speak and write clearly
and accurately;
Demonstrated proficiency in typing
and grammar;
Knowledge of relevant software
computer applications and equipment;
Knowledge of customer service
principles and practices;
Effective listening skills;
Willingness to co-operate with
others and work to the greater good;
Multi-tasking capabilities;
Minimum 12 hours of weekend
working availability on a Saturday or Sunday
Problem Solving,
Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills,
Customer Service, Quality Focus, PC Proficiency, System Administration
Other IT certification helpful but not required
Additional Information
Conditions:
Must be able to sit for long
periods of time
Position requires use of
headset/microphone
Salary: 16.25
Required Education:
High School Diploma or GED, 2-year technical degree or similar
experience.
Required Experience:
1
year Customer Service
Location:
Fargo, North Dakota
JobType:
Full Time
Hours:
Variable
Technology Support Specialist I
Information systems technician job in North Dakota
Technology
Williston Basin School District #7, Williston, North Dakota, is currently accepting applications for the following position:
Technology Support Specialist I
Williston Basin School District #7 -Technology Dept
WBSD #7 is an Equal Opportunity Employer. If claiming veterans' preference, you must provide a copy of your DD-214, Certificate of Release or Discharge from Active Duty, or other acceptable documentation. Applicants claiming 10-point preference will need to submit Form SF-15, or other acceptable documentation.
For more information about this position, please contact:
Judy Billehus
Human Resources Director
Williston Basin School District #7
PO Box 1407
820 E Broadway
Williston, ND 58801
Ph: **************
************************************
Attachment(s):
Technology Support Specialist.docx
Easy ApplyTransportation Revenue System Specialist
Information systems technician job in Minot, ND
Works with and leads multi-disciplinary teams to help our customers design, test, implement, and oversee solutions for transportation revenue collection. The position will focus on design, procurement, development, testing, launch, operations, and oversight of road usage charging (RUC) and tolling pilots and programs, as well as emerging solutions such as integrated RUC and tolling systems, integrated in-vehicle and infrastructure-based technologies for revenue collection, and innovative business models for solution delivery. RUC systems include design, testing, training, and operations oversight for odometer data collection, automated vehicle-based data collection, back-office accounting and vehicle registry transaction systems, and customer support operations. Tolling systems include commercial back-office and customer back-end transaction processing for high-volume, interoperable toll collection systems. Examples of specific work tasks include:
-Creating system designs and corresponding documentation for innovative transportation revenue collection systems, including pilot and operational RUC and tolling programs
-Creating system requirements, business rules,s and use cases for transportation revenue systems procurement documentation
-Overseeing vendor design, development, and implementation of revenue collection systems on behalf of client agencies
-Supporting client procurements of system solutions.
-Designing and overseeing testing and evaluation of revenue system solutions
-Crafting and proposing policy and technical solutions to address client and stakeholder objectives and constraints
-Authoring papers and memoranda that frame technical issues, including alternative solutions, trade-offs, and considerations
-Managing tasks and projects, including scope, schedule, budget, and resource identification
-Presenting findings and recommendations to working groups, task forces, legislative committees, other public bodies, and the public
-Mentoring junior and mid-level staff in revenue collection systems
-Supporting business development efforts and proposals in areas related to the above
-Managing RUC and/or tolling projects
**Job Title:**
Transportation Revenue System Specialist
**Group:**
TSO
**Employment Type:**
Regular
**Minimum Qualifications:**
Bachelor's degree. 10 years of related experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.
**Preferred Qualifications:**
-Direct experience designing, operating, or otherwise supporting innovative transportation revenue collection systems
-Working understanding of top transportation public policy challenges facing U.S. federal, state, and local governments, including funding, technology, and energy
-Excellent analytical skills, including stakeholder and political awareness, especially as relates to revenue collection systems
-Fluency with financial analysis, including cost analysis of revenue collection systems
-Understanding of transportation technology and innovation trends
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
United States - Nationwide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
10%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Pay Range Minimum:**
$104,229
**Pay Range Maximum:**
$182,374
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Hybrid Work Options may be considered for successful candidate.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
25U Signal Support Systems Specialist
Information systems technician job in Minot, ND
Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support Systems Specialists are responsible for integrating signal systems and networks; performing signal support functions and unit-level maintenance on authorized signal equipment; and installing, operating, and maintaining radio and data distribution systems.
Advanced team members supervise and train other Soldiers; maintain and install signal support systems and terminal devices; provide technical assistance and training for automation and communications equipment; prepare maintenance and supply requests for unit-level signal support; and operate and perform preventative maintenance checks and services on assigned vehicles.
Job Duties
* Maintain radio and data distribution systems
* Perform signal support functions and technical assistance for computer systems
* Provide technical assistance and training for local area networks
* Maintenance for equipment, terminal devices, assigned vehicles, and power generators
Some of the Skills You'll Learn
* Mechanical and electrical principles
* Preventive maintenance procedures
* Line installation and wiring techniques
* Communication security policies and procedures
Helpful Skills
* Interest in working with electronic equipment
* Interest in problem solving
Through your training, you will develop the skills and experience to enjoy a civilian career with companies that produce communications and electronic equipment. Additional study and two years of electronics experience will also qualify you for certification as an Associate Certified Electronics Technician.
Earn While You Learn
Instead of paying to learn these skills, get paid to learn. In the Army National Guard, you will learn these valuable job skills while earning a regular paycheck and qualifying for tuition assistance.
Job training for Signal Support Systems Specialists consists of 10 weeks of Basic Training, where you'll learn basic Soldiering skills, and 18 weeks of Advanced Individual Training (AIT) which will include a combination of hands-on and classroom training.
Direct Support Lead
Information systems technician job in Minot, ND
**REM Community Services** **,** a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.
**Pay $19.25 per hour! Full time position available.**
**Team Lead**
Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission.
+ Provide leadership and supervision to staff in the residence and community while providing direct services to individuals we serve.
+ Attend training for individuals served to assure their objectives, and company goals are achieved.
+ Participate in community outings, house orientation to all new employees, serve as a role model to staff assuring that documentation is completed accurately and timely.
+ Assist with house staffing needs and staff recruitment.
+ Review individuals served progress, coordinate, and implement shift objectives.
+ Provide for the delivery of services such as skills training, job coaching, behavior management according to the Individual Plan (IP) and/or treatment team.
**_Qualifications:_**
+ High School Diploma or equivalent.
+ Two years' experience in providing direct services in the human services field.
+ Current driver's license, car registration, and auto insurance.
+ Current CPR/First Aid Certification Strong leadership qualities and effective communication skills.
+ Acute attention to detail and ability to problem-solve.
+ A reliable, responsible attitude and a compassionate approach.
+ A commitment to quality in everything you do.
+ You will make a difference every day and help to provide quality of life-enhancing services to the individuals we serve.
**_Why Join Us?_**
+ Full, Part-time, and As Needed schedules available.
+ Full compensation/benefits package for full-time employees.
+ 401(k) with company match.
+ Paid time off and holiday pay.
+ Rewarding work, impacting the lives of those you serve, working alongside a great team of coworkers.
+ Enjoy job security with nationwide career development and advancement opportunities.
**We have meaningful work for you - come join our team -** **_Apply Today!_**
Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.
We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
_As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law._
Classroom Technology Support Tech
Information systems technician job in Grand Forks, ND
Classification
$15.00 hourly, Non-Exempt (Eligible for overtime)
20 hours per week
100% Remote Work Availability: No
Hybrid Work Availability (requires some time on campus): No
This is a part-time, non-benefitted position. Only UND students are eligible to be hired into this
position.
UND UIT is looking to hire customer service orientated students to assist our Classrooms and Digital Media Services department. We are very flexible with schedules and welcome applicants of all majors and experience levels. We are very flexible for hours and can work around any schedule.
Duties & Responsibilities
Assist Digital Media Engineer with setup and execution/monitoring of Live Stream events
Provide in-person support to faculty during active class sessions
Assist with updating and maintaining classroom technology throughout campus
General organization, data entry, and clean up as needed
Other duties as assigned
Minimum Requirements
As a result of working in this position, the staff member will gain the following skills:
• Critical Thinking and Problem Solving
• Interpersonal Development
• Professionalism
Must be punctual and have good time management skills
Excellent interpersonal and communication skills
Ability to troubleshoot and think on their feet, potentially in front of an active class
Valid driver's license
Basic Understanding of Windows Operating system
Basic troubleshooting skills
Willingness to work one on one with faculty
Must be able to work on campus
Ability to work well in a team or independently
Must be a student for the Spring 2025 semester
Successful completion of a Criminal History Background Check
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.
This position does not support visa sponsorship for continued employment.
Preferred Qualifications
Experience with Microsoft O365 (Word, PowerPoint, and Excel)
Basic knowledge and understanding of A/V equipment
To Apply
For full consideration, applications must be received by the closing date and include the following materials:
• Resume
Please include in the application if you are currently or have in the past 12 months been employed with the University of North Dakota, the North Dakota University System or any other North Dakota State agency. If so, include which agency/department, as well as how many hours you work a week.
Career Services is here to help students looking for student employment positions at UND by offering individual sessions that include resume, cover letter reviews, and interview preparation. Please schedule an appointment through Hawk Central or email us at **************************.
Easy ApplyDynamic PC Support Techician
Information systems technician job in Bismarck, ND
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Tier II Help Desk Technician - Journeyman
Information systems technician job in Bismarck, ND
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting.
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer
support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands.
**Job Responsibilities**
+ Assists users with logged IT-related incidents when called upon.
+ Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support.
+ When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support.
+ Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
+ Plans and implements complex changes on production systems.
+ Analyzes and assesses the impact and risk of complex risk changes on production systems.
+ Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes.
+ Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Performs major upgrades of systems and associated products/software solutions.
**Minimum Qualifications**
+ US citizen and fluent English speaker
+ Current, active DoD Secret Security Clearance
+ Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Excellent customer service and communications skills
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).
**Other Job Specific Skills**
+ Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Exceptional customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology.
+ ITIL Foundations
+ AWS Cloud Practitioner
+ CompTIA A+ CompTIA Cloud **Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$28.51 - $41.35
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Help Desk Tech
Information systems technician job in Fargo, ND
Atos is an IT services corporation with it being one of the biggest leaders in digital services with annual revenue of 12billion and close to 100,000 employees in 72 countries, serving a global client
base. They are a worldwide Information Technology Partner for the Olympic Games Atos specializes in hi-tech services, unified communications, cloud, big data and cyber security services. We are looking for IT support technicians that are passionate about the world of technology and want to be key
individuals to help troubleshoot our clients.
Job Description
The IT Desktop Support Specialist's primary role is to ensure proper
computer operation so that end users can accomplish business tasks. This
includes receiving, prioritizing, documenting, and actively resolving end user
help requests and application support. Problem resolution may involve the use
of diagnostic and help request tracking tools, as well as require that the
individual give in-person, hands-on help at the desktop level. Candidate may be
required to interact with other members of the IT Team to diagnose and resolve
unique problems. At times, the candidate may be asked to assist in the
maintenance and testing of network, servers and/or associated equipment. Training will be given to employees trainingis 7:00 am to 3:30 pm for ten consecutive days.
Qualifications
Duties and Tasks/Essential Functions:
Deliver service and support to
end-users using and operating automated call distribution phone software,
via remote connection or over the Internet;
Gather customer's information and
determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical
hardware and software issues involving internet connectivity, email
clients, and more.
Follow standard processes and
procedures;
Redirect problems to appropriate
resource;
Accurately process and record call
transactions using a computer and designated tracking software;
Organize ideas and communicate
oral messages appropriate to listeners and situations;
Stay current with system
information, changes and updates
Skill and Knowledge Qualifications:
Proper phone etiquette;
Ability to speak and write clearly
and accurately;
Demonstrated proficiency in typing
and grammar;
Knowledge of relevant software
computer applications and equipment;
Knowledge of customer service
principles and practices;
Effective listening skills;
Willingness to co-operate with
others and work to the greater good;
Multi-tasking capabilities;
Minimum 12 hours of weekend
working availability on a Saturday or Sunday
Problem Solving,
Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills,
Customer Service, Quality Focus, PC Proficiency, System Administration
Other IT certification helpful but not required
Additional Information
Conditions:
Must be able to sit for long
periods of time
Position requires use of
headset/microphone
Salary: 16.25
Required Education: High School Diploma or GED, 2-year technical degree or similar
experience.
Required Experience: 1
year Customer Service
Location: Fargo, North Dakota
JobType: Full Time
Hours: Variable
Computer Field Technician
Information systems technician job in Bismarck, ND
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.