L2 Help Desk Administrator
Information systems technician job in Hoffman Estates, IL
L2 Help Desk Administrator - Job Description
3+ months contract ;possibility to convert to fulltime
Onsite
The L2 Help Desk Administrator provides advanced technical support to end users and serves as the escalation point for complex issues that cannot be resolved by Tier 1 staff.
This role requires deeper troubleshooting capabilities across Windows/mac OS, Microsoft 365, Intune, networking, and endpoint security tools such as CrowdStrike, Zscaler, and Tanium.
The L2 Administrator works closely with the IT Support Manager and Infrastructure teams to reduce recurring issues, document solutions, improve support processes, and contribute to endpoint automation and stability. This role plays a key part in delivering high-quality IT services to a 2,200-user environment.
Key Responsibilities
Advanced Technical Support & Escalations
Serve as the primary escalation point for complex tickets from Tier 1 Help Desk staff.
Diagnose and resolve advanced issues related to Windows 10/11, mac OS, Microsoft 365, authentication, and network connectivity.
Troubleshoot and support endpoint security tools including CrowdStrike, Zscaler,and Tanium.
Assist with issues related to mobile devices, multi-factor authentication, and identity troubleshooting (Entra ID / Azure AD).
Resolve hardware issues including imaging, Autopilot enrollment failures, drivers,and application compatibility.
Endpoint Management & Administration
Support Intune/Endpoint Manager deployments, compliance policies, update rings, and Autopilot provisioning.
Identify and remediate device compliance issues flagged by Intune, CrowdStrike,Zscaler, or Tanium.
Maintain and enforce endpoint standards, configurations, and baseline policies.
Assist in patching, software deployment, and update troubleshooting.
Ticketing System & Process Improvement
Handle advanced tickets within Freshservice, ensuring thorough documentation and timely resolution.
Identify repeat issues and work with the IT Support Manager to propose root-cause fixes or automation opportunities.
Create and maintain high-quality knowledge base articles to support Tier 1 efficiency and reduce escalations.
Participate in support process reviews and improvement initiatives.
User Support & Communication
Communicate clearly with end users at all technical levels, providing guidance and training when appropriate.
Assist in onboarding new employees, ensuring devices are deployed correctly through Autopilot and licensed appropriately.
Support Microsoft 365 administration, including Teams, Exchange Online,SharePoint Online, and OneDrive troubleshooting.
Cross-Team Collaboration
Work closely with Infrastructure and Security teams to remediate endpoint vulnerabilities, misconfigurations, and policy gaps.
Provide feedback on endpoint performance, user impact, and areas for optimization.
Assist in rollouts of new tools, features, or hardware refresh cycles.
Skills & Qualifications
Associate's or Bachelor's degree in Information Technology, or equivalent experience.
3-5+ years of IT support experience, including Tier 2 responsibilities.
Strong expertise in Windows 10/11, M365, and basic networking concepts (DNS,DHCP, VPN, routing).
Experience with Intune/Autopilot, device compliance, and software deployment.
Hands-on troubleshooting of CrowdStrike, Zscaler, and Tanium endpoint controls.
Proficiency with IT ticketing systems such as Freshservice (preferred), ServiceNow, or Jira.
Strong communication, documentation, and customer service skills.
Ability to independently troubleshoot complex issues and mentor Tier 1 staff.
Reporting & Collaboration
Reports to: IT Support Manager
Collaborates with: Tier 1 Help Desk, Infrastructure Engineering, Security, and
End User Platform Engineering
Information Technology Specialist
Information systems technician job in Loves Park, IL
IT Specialist/IT Support
Success Criteria:
This would be for basic IT support, imaging and setting up computers, unboxing and setting up the equipment. We have many PCs to replace at this location before end of year, so this is the type of support we are looking for at this time.
Achieve goals/targets defined as IT KPIs and Global Service Desk KPIs
Resolve Incidents, Service Requests, and other tasks within their deadlines.
Good relationship with business partners and co-workers.
Show strong performance and development in all planned objectives.
Key Tasks & Responsibilities:
Receive, register, and work on user requisitions by Phone, Email and other channels acting as second line support
Responsibility for administration of users, systems and user rights in accordance with company Standards.
Work and follow-up on Incidents, Service Requests, Problems and other tasks that may be assigned
Advise, guide and/or instruct users in the usage of products, systems and technology (software & hardware)
Ensure proper escalation and handover of cases from second line to the correct expert (third line).
Provide general local on-site and hands-on IT support, also assisting in the resolution of IT infrastructure incidents.
Identify errors and use root cause analysis to deliver high quality IT solutions, create high quality documentation of systems, processes, and error resolutions
Ensure compliance with security policies as described in Corporate Standards as related to PC clients, and other company IT systems and report any breaches to company Security
Required Competencies:
Exceptional Service and Customer mindset
Problem Solver / Good troubleshooting skills
Good communication skills
Ability to work in a global and ever-changing environment
Able to work independently but also a good team player
Self-driven and able to take ownership of tasks and see them through to completion
In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts
Technical experience supporting users globally in second line support.
Technical experience supporting IT hardware and software including but not limited to Microsoft products and solutions such as Windows OS, Office and Outlook in a Microsoft Exchange environment, Teams, Cisco Unified Communications, Mobile Management solutions, network connectivity and infrastructure.
Education & Experience
2-year degree in IT related field (required)
OR
2-3 years of experience (required)
Bachelors degree in IT related field (preferred)
Intern - IT - Business Applications (Rockford)
Information systems technician job in Rockford, IL
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. Intern - IT - Business Applications Time Type: Full time At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions.
For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking.
We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all.
Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel.
You might say we're unlike any other bank.
And you'd be right.
At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.
Intern - IT - Business Applications
Effingham, IL or Rockford, IL
Rate of Pay: $15 an hour
At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident, and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.
Position Summary
The IT Intern - Business Applications will support the IT team by assisting with key projects focused on system data management, user access review, and process documentation. This internship provides an opportunity to gain hands-on experience with enterprise systems, data governance, and workflow analysis. The intern will collaborate with both on-site peers and remote IT professionals to support system integrity, reporting, and the enhancement of business processes.
Primary Accountabilities
Assist with the Loan Cleanup project in Encompass, restructuring folders and developing dashboards aligned with retention policies.
Support the System Retention Review by identifying data within various systems and contributing to the development of purging processes as part of the bank's privacy program.
Participate in user access review initiatives and help define repeatable processes for non-SOX systems.
Attend daily stand-ups and backlog grooming sessions to observe work prioritization and capacity planning.
Contribute to process documentation and data reporting to strengthen IT controls and data accuracy.
Collaborate with peers in the office and participate in virtual team check-ins for mentorship and project support.
Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
Perform other duties as assigned.
Position Qualifications
Education/Experience:
Currently enrolled in a Bachelor's program in Business, Information Systems, Computer Science, or a related field.
Strong written and verbal communication skills.
Basic knowledge of Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
Strong attention to detail, organization, and time management.
Demonstrated ability to work independently and collaboratively in a team environment.
Interest in business systems, data management, or IT process improvement.
Internship Details:
Internship duration: must be available mid-May through late July 2026.
Schedule: Must be available Monday-Friday, 8:00 a.m.-5:00 p.m. (40 hours/week).
Must reside locally and report to one of our St. Louis, MO offices.
Competencies:
Business insight
Cultivates innovation
Drives results
Makes sound decisions
Being a brand champion
Collaborates
Communicates effectively
Customer focus
Being Authentic
Emotional Intelligence
Self-development
Being flexible and adaptable
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at
THIS DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. xevrcyc If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
PI29208d9a7d15-38
Technical Support Specialist (Electronics)
Information systems technician job in Brodhead, WI
The Technical Support Specialist serves as the expert in electronics applications in KUHN products and is responsible for assisting the aftermarket group in resolving internal and external customer inquiries.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as the technical expert for all after sale service issues involving electronic components for all KNA product lines. Assist dealers to troubleshoot and repair scale and monitor components.
Diagnose and repair electronic scale and monitor components. Maintain appropriate inventory levels of electronic repair parts.
Review and process all warranty claims involving electronic components (i.e.: scales, weigh bars, virtual terminals, etc.). Maintain warranty records (complaints, service calls, and claims) and distribute related reports to applicable departments.
Assist in the investigation of warranty claims by conducting failure analysis of returned components.
Maintain good knowledge of the service and maintenance requirements and field issues of competitors' products similar to electronics in KNA product lines.
Education and/or Experience
An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred.
The position requires knowledge and skills in the areas of customer service, mechanics/repair, electronics, and hydraulics.
Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), presentation software (PowerPoint), Internet, and e-mail is preferred.
Computer Field Technician
Information systems technician job in Rockford, IL
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
On-Site IT Support Desk Specialist
Information systems technician job in Rockford, IL
The Outsourced Support Desk Specialist is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction.
ESSENTIAL FUNCTIONS:
Provide technical support and remote help desk services to Marco client, escalating when necessary.
Review current systems and make technical/process recommendations for improving efficiency.
Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network.
Maintain client documentation.
Support multiple end user requests and third-party business applications.
Effectively communicate with technical and non-technical end users.
Meet established metrics and benchmarks and comply with procedures and expectations.
Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards.
Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.
Attend required company and departmental meetings.
QUALIFICATIONS:
An associate degree and two years of relevant experience; or equivalent combination of education and experience.
Current high level industry recognized certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred.
Valid Driver's License, proof of personal insurance, and acceptable driving record, all to be maintained.
REQUIRED SKILLS:
Solid understanding of the administration of network operating systems, applications, and services found in a client environment.
Proficiency with business collaboration tools such as MS Office applications.
Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment.
Initiative - Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can.
Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation.
Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback.
Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines.
Work Location & Travel Requirements: This role is based fully on-site at a customer location in Rockford, IL, five days per week. The position may also involve occasional travel to nearby customer sites within approximately 90 minutes of Rockford.
Pay Range: $23.02 - $35.69 hourly
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************
Dynamic PC Support Techician
Information systems technician job in Rockford, IL
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
On-Site IT Support Desk Specialist
Information systems technician job in Rockford, IL
The Outsourced Support Desk Specialist is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction.
ESSENTIAL FUNCTIONS:
Provide technical support and remote help desk services to Marco client, escalating when necessary.
Review current systems and make technical/process recommendations for improving efficiency.
Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network.
Maintain client documentation.
Support multiple end user requests and third-party business applications.
Effectively communicate with technical and non-technical end users.
Meet established metrics and benchmarks and comply with procedures and expectations.
Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards.
Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.
Attend required company and departmental meetings.
QUALIFICATIONS:
An associate degree and two years of relevant experience; or equivalent combination of education and experience.
Current high level industry recognized certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred.
Valid Driver's License, proof of personal insurance, and acceptable driving record, all to be maintained.
REQUIRED SKILLS:
Solid understanding of the administration of network operating systems, applications, and services found in a client environment.
Proficiency with business collaboration tools such as MS Office applications.
Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment.
Initiative - Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can.
Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation.
Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback.
Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines.
Work Location & Travel Requirements: This role is based fully on-site at a customer location in Rockford, IL, five days per week. The position may also involve occasional travel to nearby customer sites within approximately 90 minutes of Rockford.
Pay Range: $23.02 - $35.69 hourly
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************
Technology Support Specialist - Monroe, Wisconsin
Information systems technician job in Monroe, WI
Job Summary - Technology Support Specialist - Education, is a critical member of the school district's IT department, responsible for providing exceptional technical support to students, teachers, and staff. This position plays a crucial role in ensuring the smooth operation of technology systems and devices used within the school district, including computers, tablets, printers, networking equipment, and software applications. The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and a passion for helping others with technology-related needs.
Key Responsibilities:
Help Desk Support: Respond promptly to technology-related inquiries and issues from students, teachers, and staff via ticketing systems, email, or in person. Provide timely resolutions and escalate complex problems to the appropriate technical teams when necessary.
Device Management: Set up, configure, and maintain computers, laptops, tablets, and other technology devices used by students and staff. Install and update software applications as needed.
Network and Connectivity: Assist in troubleshooting network connectivity issues, including Wi-Fi access problems and network printing. Collaborate with the engineering team to ensure stable and secure network operations.
User Account Management: Help manage user accounts for students, teachers, and staff on various systems, such as the school's learning management system and email platform.
Hardware Maintenance: Perform routine maintenance, diagnostics, and repairs on computer hardware and peripherals. Coordinate with external vendors for warranty repairs when required.
Classroom Technology Support: Provide support for audio-visual equipment, interactive displays, projectors, and other classroom technology tools. Ensure they are functioning correctly and troubleshoot any related issues.
Documentation: Maintain accurate records of support requests, resolutions, and equipment inventory. Update the knowledge base and create user-friendly guides for common technical issues.
Security Awareness: Assist in enforcing security protocols, including data protection, password management, and antivirus software deployment.
Collaboration: Work closely with other members of the IT team to escalate and resolve complex technical problems and contribute to larger IT projects.
Qualifications and Skills:
High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a preferred.
Proven experience in providing technical support to end-users, preferably in an educational setting.
Strong knowledge of operating systems (Windows, mac OS, ChromeOS), software applications, and educational technology tools.
Familiarity with networking concepts, including IP addressing, DNS, and DHCP.
Excellent problem-solving skills and the ability to think analytically.
Effective verbal and written communication skills, with the ability to convey technical information in a user-friendly manner.
Customer-oriented approach and a commitment to delivering exceptional service.
Ability to work independently and as part of a team in a fast-paced environment.
Basic understanding of IT security best practices.
A passion for technology and a willingness to stay up-to-date with the latest trends and developments in the field.
Working Conditions:
Technology Support Specialist - Education, will primarily work within school district facilities, providing support to students, teachers, and staff. The role may involve the lifting and moving of technology equipment up to 50-75lbs. Additional physical demands include sitting, standing, working from a ladder or lift, carrying, pushing, and/or some pulling, stooping, kneeling, crouching, and/or crawling; significant finger dexterity. Occasional travel between school sites within the district may be required. TC Networks reserves the right to modify, reassign, or adjust job duties and responsibilities at any time, as business needs require.
Joining our Managed Services team as a Technology Support Specialist presents an exciting opportunity to significantly impact the educational experience of students and educators through the effective use of technology. If you are passionate about technology and helping others, we encourage you to apply and become a valued member of our dedicated team.
Location: This position will be located at a school district(s) in Monroe, Wisconsin and possibly surrounding area.
Every effort has been made to make this as complete as possible; however, in no way is stated that these are the only duties you are required to perform. Other related duties necessary to meet the needs of the organization may be assigned to you. Please note that employment is contingent upon the successful completion of a background check and Motor Vehicle Records check. This process may include, but is not limited to, verification of employment history, education, criminal background, motor vehicle, credit and any other relevant checks necessary to ensure the suitability of candidates for the position.
We offer competitive compensation packages including benefits such as medical, dental, vision, critical illness, accident, retirement, and flexible paid time off and holidays. Join our team of skilled professionals and contribute to our success.
This position promotes equal employment opportunity regardless of race, sex, gender, age, national origin, religion, disability, or any other legally protected class.
Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in the Technology Support Specialist position at TC Networks, Inc. This job description is intended to be as complete as possible; however, additional duties may be assigned as needed.
IT Help Desk Technician (Intermediate -Level)
Information systems technician job in Elgin, IL
IT Help Desk Technician, this dynamic and innovative individual is solution oriented at heart, with experience to back it up. You will be responsible for all aspects of Surge IT Support, Inc., Help Desk Support. We are looking for an individual with 2-3 years of Help Desk or Computer Network experience to provide fast and useful technical expertise and assistance on computer systems. You will answer queries on basic-advance technical issues and offer advice to solve them. The goal is to create value for clients that will help preserve the company's reputation and business.
Skillset
This Intermediate-level Help desk technician must have:
· Strong interpersonal skills
· Solid technical knowledge
· Confident & Effective communicate skills, able to understand complex problems and explain solutions in simple terms.
· Must be customer-oriented and patient to deal with difficult customers.
Duties
Serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing basic-intermediate remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Provide some support to entry-level support personnel
Direct unresolved/complex issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Requirements
Experience a help desk technician or other customer support role
Tech savvy and working knowledge of office automation products, databases and remote control
Knowledgeable of computer systems, mobile devices and other tech products
Ability to diagnose and resolve technical issues under pressure
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
IT Certifications: Cloud management & automation; data center virtualization; network virtualization; digital workspace, desktop and mobility
Benefits
Hourly position
Part-time or Full-time
Computer
IT Technician
Information systems technician job in McHenry, IL
This candidate will also work closely with our IT Team to maintain, develop, plan and deploy computer, network and server hardware and software for the facility as well as to the field. This will include managing the helpdesk support system, security access, remote location support and management of software/hardware purchases. Work in conjunction with software/hardware vendors during deployments/issues.
ESSENTIAL DUTIES AND ACCOUNTABILITIES:
● Network Administration (Maintain, Troubleshoot, Repair)
● Maintaining & repairing 50-200 computers & 50+ servers
● Troubleshooting of software/hardware issues
● Reload and repair PC as needed.
● Maintain On and Offsite backups.
● Server Administration knowledge
● Phone System knowledge
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Information Technology
Information systems technician job in Hoffman Estates, IL
Job DescriptionDescription:
In agreement with our mission at Level 10 in creating authentic, engaging and long-term relationships, we would like to extend any candidate the opportunity to apply and engage in an a conversation around opportunities within our organization. If you are interested in speaking with us and applying for this department, please submit your application and resume. We will be in touch!
Purpose: The Information Technology (IT) department serves as the backbone of our organization, providing essential technology services and support to enable the achievement of our business objectives. Our primary goal is to leverage technology to enhance efficiency, productivity, and innovation across all departments.
Scope: The IT department is responsible for managing all aspects of technology infrastructure, systems, applications, and services within the organization. This includes network administration, hardware and software maintenance, cybersecurity, data management, IT support, and strategic planning for technology adoption and integration.
Our IT department is made up of the following roles. IT Director, Automation Support Manager, Automation Support Analyst, Network Administrator, IT Analyst.
Responsibilities:
Infrastructure Management: Maintain and upgrade network infrastructure, servers, and other IT hardware to ensure optimal performance and reliability.
Software Administration: Install, configure, and manage software applications and systems to support business operations and user needs.
Cybersecurity: Implement robust security measures to protect against cyber threats, including data breaches, malware, and unauthorized access.
Data Management: Ensure the integrity, availability, and confidentiality of organizational data through effective data storage, backup, and recovery procedures.
IT Support: Provide technical support and assistance to end-users, troubleshooting hardware and software issues, and facilitating training to promote technology proficiency.
Strategic Planning: Develop IT strategies and initiatives aligned with organizational goals, identifying opportunities for technology innovation and improvement.
Requirements:
IT Support Technician
Information systems technician job in Saint Charles, IL
Job Description
We're looking for an entry-level tech-savvy, customer-focused IT Support Technician to provide hands-on support across the organization. This role includes troubleshooting hardware/software issues, managing devices, supporting Microsoft 365 tools, and maintaining user accounts and access.
If you are highly responsive, internal customer focused, solution-oriented and technical, we want to hear from you!
Key Responsibilities:
Provide first-level technical support via tickets, phone, and in-person.
Purchase, track, set up and maintain laptops, phones, printers, and other devices.
Support Microsoft 365 apps (Outlook, Teams, Excel, etc.).
Manage user accounts and access permissions.
Document issues and contribute to internal knowledge resources.
Coordinate with vendors and escalate complex issues as needed.
Qualifications:
Associate's Degree in Information Technology, Computer Science, or a related field-or equivalent work experience (A+ Certified)
1-2 years of experience in an IT support role, preferably in a business environment.
Proficient in Windows OS, Active Directory, Microsoft 365, and basic networking concepts.
Strong troubleshooting skills and a customer service mindset.
Excellent verbal and written communication skills.
Ability to manage multiple priorities and work independently or as part of a team.
Ability to effectively partner with employees, management, department and cross-functional teams to meet performance objectives and to support mission and vision of the Company.
Mac OS experience advantageous and support experience of Android (Samsung), iOS (iPhone, iPad) beneficial.
Physical Requirements:
Ability to bend and lift up to at least 50 lbs.
While performing the duties of this job, the person is typically required to sit for extended periods of time.
The person will be required to utilize their hands for keyboard or equipment operations.
A modest amount of travel may be required between local IL offices (St. Charles, Roselle, Schaumburg), to support this a reliable means of personal transportation is required.
Hours: Monday - Friday, 8am - 5pm, hybrid role w/ minimum 3 days in office
(onsite to start during training period)
Location: St Charles, IL
Candidates should be located in reasonable proximity to St. Charles, IL. Relocation assistance will not be provided.
This position offers an hourly rate of $22.00/hr - $26.00/hr.
This hourly range reflects an anticipated range for this position. The hourly rate offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held.
We offer an outstanding compensation and benefits package including medical, dental, vision, life, disability, 401k (Roth and traditional) with a generous match, tuition reimbursement and career development and training opportunities, LinkedIn Learning subscriptions, paid parental leave program, electric vehicle incentives, paid volunteer time, generous PTO, paid holidays, paid winter break between Christmas and New Years, and discretionary bonus. We are proud to be Great Place to Work-Certified™ and recognized by our team of coworkers for our commitment to creating an inclusive, supportive, and values-driven culture.
We are Clarke, a privately-held global environmental products and services company. For over 75 years, Clarke has been making communities around the world more livable, safe and comfortable by pioneering, developing and delivering environmentally responsible public health mosquito control. Our services help prevent disease and control nuisances. Our global customers include governments, commercial and residential groups, and international institutions such as UNICEF and U.S. AID.
Working at Clarke, you will have the opportunity to grow personally and professionally. You will learn from some of the most talented people in the field and make an impact on the world around us. With Clarke, you join an innovative and passionate team where people are the heart and soul of the organization, working together to create an environment where the employees thrive and nature flourishes.
Are You Ready?
If you are excited about what you've read and feel that you are right for this role, please submit your resume and relevant information.
Be sure to check out our website (clarke.com) to learn more about how Clarke is helping to make the world more livable, safe & comfortable.
Clarke is proud to be an equal opportunity employer and a drug free workplace.
Job Posted by ApplicantPro
IT Specialist
Information systems technician job in South Barrington, IL
Job Description
IT Specialist - Food Manufacturing
Schaumburg / South Barrington Area (Western Chicago Suburbs)
About the Opportunity:
A well-established food manufacturing company in the western suburbs of Chicago is seeking an experienced IT Specialist to maintain and enhance its technology infrastructure. This role supports manufacturing operations, R&D teams, and corporate functions, playing a key part in operational success.
Key Responsibilities:
Provide support and maintenance for hardware, software, and network systems
Partner with production and R&D on automation and operational technology needs
Manage cybersecurity policies and data protection
Support enterprise systems including ERP and production management software
Identify opportunities to leverage technology for process improvements
Ideal Candidate:
Experience in IT support within manufacturing or industrial settings preferred
Strong knowledge of network infrastructure, cybersecurity, and enterprise applications
Familiarity with automation or manufacturing technology is a plus
Excellent problem-solving, communication, and teamwork abilities
Relevant IT degree or equivalent experience
Compensation and Benefits:
Competitive salary range: $75,000 to $95,000 annually, based on experience
Comprehensive benefits package including health, retirement, paid time off, and professional development
Equal Opportunity and Privacy Notice:
Search Made Easy is an equal opportunity recruitment firm committed to non-discrimination in all hiring practices. We adhere strictly to all applicable data protection laws, including Illinois state requirements and federal regulations. For comprehensive details on our privacy practices, please visit our Privacy Policy. By submitting your application, you consent to the processing of your personal data in accordance with these policies. Only qualified candidates will be contacted. Applying does not establish an employer-employee relationship between you and Search Made Easy or its clients. If you require accommodations during the recruitment process, please notify us at *************** at the time of application. All candidate information is handled lawfully, securely, and solely for legitimate business needs related to recruitment.
IT Internship - Application Development
Information systems technician job in Sterling, IL
Department: Information Technology
Reports To: IT Manager
Pay Range: $17 - $19
You're a creative, a tech-wiz, and detail oriented. You think logically but also dream up ideas outside of the box. You are curious, a problem-solver, enjoy tinkering with technology, and provide excellent customer service. If this sounds like you, Dot Foods wants you on our team.
As an IT Intern for software development, you will train, learn, and work with the IT department to gain understanding of workflows, processes, and how IT interacts with other parts of the business. You'll complete a minimum of one assigned project for review and possible implementation, in addition to gaining valuable professional work experience, knowledge, and skills.
WHAT YOU'LL DO
Job-shadow within the IT department to deliver solutions and improve functionality
Lead and own assigned project(s) within application development
Participate in a team project with other interns
Participate in activities related to Agile software development methodologies
Problem-solve through research, collecting data, and analyzing to determine best processes and methods
Review, update, and track a variety of reports
Present project information at the culmination of the internship to communicate research, findings, analysis, and any recommendations
Apply lean thinking to identify and eliminate waste in all areas of the position
WORK STATEMENT
Dot Foods is not currently hiring individuals for this position who now or in the future require
YOU MUST HAVE
Good standing as full-time student actively pursuing a Bachelor's degree at an accredited college/university
Minimum cumulative G.P.A. of 3.0 on a 4.0 scale
Ability to manage multiple projects and priorities
Proficiency in Microsoft Office programs
Creative & innovative thinking
YOU MAY ALSO HAVE
Degree work towards a Bachelor's degree in Computer Science, MIS, or a related field
Professional verbal, written, and interpersonal communication skills
Programming and database experience or aptitude
Exposure to one or more: Microsoft C#, .Net, SQL
ROLE SPECIFICS
Work a minimum of 350 hours during internship tenure
Attend Dot specific business and personal development intern training events
Potential for minimal overnight travel; ability to travel without restriction by all modes of transportation
WHO WE ARE
Dot Foods makes products more accessible and affordable to the food industry. We add efficiency to the supply chain and build strong partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here.
WHAT DOT CAN OFFER YOU
As a family-owned and-operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:
Competitive Hourly Pay
Extensive benefits including medical, dental, 401k, and profit-sharing
Significant advancement opportunities
Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules, and policies regarding safety.
EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.
IT Specialist
Information systems technician job in Rockford, IL
Job Details Rockford IL Headquarters - Rockford, IL Full Time $23.00 - $30.00 Hourly Day
Be the go-to resource for employees' tech needs as an IT Specialist, where you'll deliver responsive support, troubleshoot devices, and ensure a seamless end-user experience. Join our IT Service Desk team and play a key role in keeping daily operations running smoothly!
The IT Specialist is the first point of contact for employees requiring IT support. This role is responsible for delivering excellent customer service, addressing day-to-day technical requests, and ensuring a positive end-user experience. The IT Specialist configures and troubleshoots PCs, laptops, mobile devices, and peripherals, while maintaining responsiveness to user needs.
This position plays a key role in the IT Service Desk by managing incoming requests, resolving common hardware and software issues, and escalating complex incidents to senior team members when necessary. The IT Specialist helps ensure smooth IT operations by keeping accurate documentation of issues and contributing to team knowledge sharing.
For nearly 40 years, Savant Wealth Management has served as a trusted advisor to established individuals, families, and businesses seeking clarity and confidence in their financial lives. We are a fee-only, independent, fiduciary wealth management firm providing comprehensive guidance on investments, financial planning, tax and business consulting, estate planning, trust services, and family office support. At the heart of our firm is a culture of lifelong learning-one that values curiosity, continuous improvement, and helps our clients build their ideal futures. If you want to be part of a culture that is defined by strong values - Savant is right for you.
The IT Specialist can expect to focus in the following areas:
End-User Support & Customer Service
Serve as the primary point of contact for IT requests via help desk, phone, email, and in-person support.
Deliver professional, courteous, and timely assistance to end users.
Diagnose and resolve common hardware, software, and network-related issues.
Escalate unresolved or complex issues to Specialist II or Lead, ensuring proper follow-up.
Provide basic training and guidance to end users on systems and applications.
Hardware & Software Support
Configure, install, and set up PCs, laptops, and peripheral equipment.
Provide technical support for desktops, laptops, and mobile devices.
Assist with deploying and recycling hardware.
Support setup and maintenance of AV equipment and conference rooms.
Perform user account changes and system updates in Active Directory, Azure, and other applications as directed.
Documentation & Tracking
Document, track, and monitor support requests in the ITSM system (e.g., FreshService).
Maintain accurate records of incidents and resolutions for knowledge sharing.
Assist in maintaining inventory records for IT hardware and peripherals.
Contribute updates to knowledge base articles and team documentation.
Collaboration
Work closely with Specialist II, Lead, and other IT team members to ensure consistent service delivery.
Participate in team meetings and training to improve skills and align with IT initiatives.
Support IT projects as needed, primarily in execution (device deployment, basic configurations, user setup).
A couple things to note about our IT Specialist position:
This is a full-time in-person position working Monday - Friday 8:00am - 5:00pm.
The role is based out of our office in Rockford, IL.
The IT Specialist position typically requires the following qualifications:
- Associate degree in Information Technology, Computer Science, or related field, or equivalent experience, or equivalent experience supporting users.
- Relevant certifications preferred (Microsoft, Network+).
- 1-2 years of help desk experience, or equivalent experience.
- Strong customer service background with proven ability to assist non-technical users.
- Experience supporting Windows desktops/laptops and common applications (Microsoft 365, Zoom, etc.).
Why Join Us?
Our Vision: Transform personal and financial dreams into goals and goals into reality.
Our Mission: To build one million ideal futures for our clients, our team, and the communities we serve.
We are a team with distinct backgrounds and diverse views.
We believe in collaboration, innovation, excellence, doing what's right, and helping our team to provide world class service.
Our culture is described through our corporate values of excellence, integrity, lifelong learning, respect, growth, and servant leadership. We are dedicated to living these values through our daily interactions with each other, our clients, and our communities.
The Perks:
At Savant, we are committed to supporting our employees as well as investing in their well-being and growth. We take a market-based approach to compensation. The expected base salary range for this role nationally is $23 - $30. However, final base pay will be carefully determined based on several factors, including responsibilities, skills, relevant experience, geographic location, and market conditions. Additionally, this role may be eligible for other forms of compensation and benefits.
In addition to compensation. We also offer a benefits package designed to enhance both your personal and professional life. Below is an overview of our offering and the specific benefits available for this role can be discussed in detail during the hiring process.
Benefit Eligibility on Day One: Enjoy immediate access to a robust benefits package starting on your first day of employment.
Choice of Medical Plans: Select from two medical plans tailored to fit your needs.
Health & Wellness Accounts: Opt for a Health Savings Account (HSA) or Flexible Spending Account (FSA) to manage your healthcare expenses.
Flexible Dental Coverage: Choose between two dental plan options for optimal oral health.
Vision Insurance: Keep your eyes healthy with our vision insurance plan.
Company-Paid Life & AD&D Insurance: Feel secure with fully covered basic life insurance and accidental death & dismemberment benefits.
Company-Paid Disability Coverage: Rest easy knowing you're covered with both short-term and long-term disability plans.
401(k) with Company Match: Invest in your future with both Roth and Traditional 401(k) plans, featuring a per pay period company match.
Generous Paid Time Off: Benefit from PTO that increases with your years of service, at least 11 paid holidays each year, a paid day each year for your Savantiversary, and enjoy shorter work weeks with our Summer Hours.
Additional Leave and Time Off Benefits: Personal leave, parental leave, professional development paid time, and bereavement pay are just a few examples of how you will be supported with time off and other benefits during life's most critical moments.
Dress Code: Enjoy a “Dress for Your Day” approach to your style. We offer wardrobe flexibility based on office culture, client expectations, and your daily schedule.
Employee Recognition: Enjoy monetary awards through our recognition program.
Team Incentive Plans: Participate in our team incentive plan for additional earning opportunities.
Employee Assistance Program: Access support through our Employee Assistance Program whenever you need it.
Exclusive Discounts: Take advantage of various discount programs for additional savings.
Wellness Reimbursements: Get reimbursed for gym memberships and other wellness programs to stay fit and healthy.
Additional Perks: Get reimbursed for your warehouse club memberships and receive an allowance for Savant Swag.
Take your career to new heights, apply today!
All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the incumbent in this position. Any combination of equivalent education and work experience will be considered.
Savant Capital LLC, is an Equal Opportunity Employer.
Human Resources Information Systems (HRIS) Coordinator
Information systems technician job in Rockford, IL
Non-Certified Support/Supervisor/Coordinator Additional Information: Show/Hide ROCKFORD PUBLIC SCHOOL DISTRICT #205 Job Title: Human Resources Information Systems (HRIS) Coordinator Department: Human Resources
Supervisor: Executive Director of Human Resources
Date: 11/12/2025
FLSA Status: Exempt
Salary Grade: 7
Compensation Range: $57,049 - $77,587
PURPOSE OF THE POSITION: The primary focus of this position is the support and maintenance of the Human Resource Information Systems (HRIS) in addition to other systems and metrics supported by the HR team. This individual serves as a technical point-of-contact for assigned functional areas and assists the HR department by ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities.
SUPERVISORY RESPONSIBILITIES: None
DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition to the requirements listed below, regular attendance is an essential function of this position.
* Ensures that all actions are in concert with the Board policies as well as the mission statement, beliefs, objectives and parameters found in the Board's strategic plan.
* Participates in job training and professional growth opportunities in order to enhance ability to perform the essential functions of the job.
* Performs other related duties as assigned for the purpose of ensuring an efficient and effective work environment.
* Supports the maintenance, accuracy, and functionality of the human resources information systems (HRIS) by reviewing, testing, and implementing system updates; maintaining data integrity; and collaborating with internal departments and external partners on HR metrics, reporting, and system improvements.?
* Provides production and help desk support to system users, including troubleshooting issues, conducting data analyses, and ensuring timely resolution of technical or administrative inquiries.
* Recommends and implements process and service improvements, manages or coordinates HRIS-related projects, and serves as liaison between HR, IT, payroll, and other stakeholders.
* Develops and delivers HRIS reports, queries, and analytics to support ongoing operational and strategic needs, while maintaining data accuracy and compliance.?
* Prepares and maintains user documentation, procedures, and training materials; provides training to new and existing users on system functionality and process changes.?
* Participates in user group meetings/conferences.
* Provides administrative support such as preparing and composing confidential correspondence and receiving and screening telephone calls.
* Executes and coordinates office operations such as cross departmental meetings, conferences, workshops, appointments, and/or special events, as related to the HRIS role.
QUALIFICATIONS: Bachelor's degree in computer science or related field or equivalent work experience. PHR/SPHR certification preferred. One to two years of project management experience preferred.
KNOWLEDGE, SKILLS AND ABILITIES:
* Ability to demonstrate qualities aligned to our core values of Character, Communication, Collaboration and Continuous Improvement.
* Understanding of HR processes and data.
* Working knowledge of systems, reporting functions, and data analysis.
* Preferred experience with systems such as Microsoft Suite, Google Suite, BusinessPLUS and Frontline (Absence Management and Recruiting & Hiring).
* Effective organizational and interpersonal skills including written and verbal communication skills.
* Previous exposure to project-related activities through active participation in system-related projects.
BENEFITS: A comprehensive benefits package including:
* A comprehensive benefits package including:
* Medical, dental, vision, life and disability insurance
* Voluntary life insurance benefits
* Paid Sick and Personal time
* Paid holidays
* Paid vacation
* Membership in the Illinois Municipal Retirement Fund (IMRF) or Teachers' Retirement System (TRS)
* Optional 403(b) plan
* Employee assistance program (EAP)
WORK CALENDAR: 12 Months
WORKING CONDITIONS: Moderate in-district travel as well as intermittent in-state and out-of-state travel. Intermittent prolonged and irregular hours of work.
OTHER: This describes duties and responsibilities which are representative of the nature and level of work assigned to the position. The identified duties and responsibilities are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position.
The job description does not constitute an employment agreement between the school district and employee and is subject to change by the school district as the needs of the school district and requirements of the job change.
Physical Aspects of the Position
1.
* Climbing - Ascending or descending ladders, stairs, scaffolding ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized.
2.
* Balancing - Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.
3.
* Stooping - Bending body downward and forward by bending spine at the waist.
4.
* Kneeling - Bending legs at knee to come to a rest on knee or knees.
5.
* Crouching - Bending the body downward and forward by bending leg and spine.
6.
* Crawling - Moving about on hands and knees or hands and feet.
7.
X
Reaching - Extending hand(s) and arm(s) in any direction.
8.
X
Standing - Particularly for sustained periods of time.
9.
X
Walking - Moving about on foot to accomplish tasks, particularly for long distances.
10.
* Pushing - using upper extremities to press against something with steady force order to thrust forward, downward or outward.
11.
* Pulling - Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
12.
* Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and required the substantial use of upper extremities and back muscles.
13.
X
Finger use - Picking, pinching, typing or otherwise working, primarily with the fingers rather than the whole hand or arm as in handling.
14.
X
Grasping - Applying pressure to an object with the fingers or palm.
15.
X
Talking - Expressing or exchanging ideas by means of spoken word. Those activities in which you must convey detailed or spoken instructions to other workers accurately, loudly or quickly.
16.
X
Hearing - Perceiving the nature of sounds. Ability to receive detailed information through oral communication, and to make fine discriminations in sounds such as when making fine adjustments on machinery.
17.
X
Repetitive Motions - Substantial movements (motions) of the wrist, hands, and/or fingers.
The Physical Requirements of the Position
1.
X
Sedentary Work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, push, pull or otherwise move objects, including the human body. Sedentary Work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
2.
* Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of force greater than that for sedentary work and the worker sits most of the time, the job is rated for Light Work.
3.
* Medium Work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
4.
* Heavy Work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
5.
Very Heavy Work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.
The visual acuity requirements including color, depth perception and field of vision
1.
X
Machine Operations - inspection, close assembly, clerical, administration. This is a minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading, or visual inspection.
2.
* Mechanics - Skilled tradespeople - This is a minimum standard for use with those whose work deals with machines such as power tools, lathes and drills.
3.
* Mobile Equipment - This is a minimum standard for use with those who operate cars, trucks, forklifts, cranes, and high equipment.
4.
* Other - This is a minimum standard basis on the criteria of accuracy and neatness of work for janitors, sweepers, etc.
The Conditions the Worker will be subject to in this position
1.
X
The worker is subject to inside environment conditions.
2.
* The worker is subject to outside environment conditions.
3.
* The worker is subject to extreme heat or cold for periods of greater than one hour.
4.
* The worker is subject to noise which would cause them to have to shout.
5.
* The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, chemicals, etc.
IT Bench Technician
Information systems technician job in Woodstock, IL
What this role will entail:
Applying for a new job can be exhausting. If you are looking for a new career with a company that CARES about you - keep reading. Not only does LeadingIT offer competitive salary with UPWARD mobility we provide 100% PAID medical/dental/life/vision benefits AND a 4% match 401k.
Accountabilities:
Handling a massive variety of client support requests from a diverse client base
Hardware deployment to clients
PC Imaging
Determine the best solution based on the issue and details provided by customers
Travel on-site to clients organization
Follow-up and update customer status and information
Identify and suggest possible improvements on procedures
Walk the customer through the problem-solving process
Indicators that this will be the role for you:
Proven experience as a IT Bench Technician or other customer support role
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
Passionate (and patient) about problem solving and customer service.
Diligent with note taking, following process, and documentation.
Driven to learn more, stay positive, and grow; not only as a team member but in all of life.
CompTIA A+ and Net+ certifications are a plus!
1 year MSP experience REQUIRED
Experience working with network equipment
Experience working at an NOC is a plus!
More about us:
At LeadingIT, our people and our culture are at the heart of everything we do. We are a growing, security-focused MSP that runs on the Entrepreneurial Operating System (EOS). This means clarity, accountability, and alignment are not buzzwords here. They are how we operate every single day. We want everyone on our team to live their EOS life, which means having the ability to do what you love, with people you love, while making a huge difference, being compensated appropriately, with time for other passions.
Our core values are not posters on the wall. They are who we are.
Accountable. Staying Positive. Chase Excellence. Driven. Humbly Confident.
If these values describe how you show up in your work and with your clients, you will fit right in here.
Our all-inclusive total compensation and benefits package for this role includes:
Salary is based on your experience, drive and the value you can bring our company; and is in the range of $40,000 to $45,000 per year.
Ascension plan if applicable
We provide 100% company paid health, dental, life, and vision benefits - value of $4,500 to $14,000/year
We match 5% of your contributions to Guideline 401k - value of 5% of salary.
Open Door PTO policy
Company provided gear (notebook + iPhone) as well as company clothing.
Our hiring process:
Submit your application
If we like what we see, we will reach out to schedule a video interview
For a more in depth look at our jobs/benefits/hiring timeline check out ***************************
Information Technology (IT) Internship (Summer 2026)
Information systems technician job in Sterling, IL
MacLean-Fogg is a global manufacturing company with more than 100 years of innovation and excellence. Guided by our core values-Integrity, People, Customers, and Stewardship-we continue to build on a century-long legacy while driving the future of manufacturing. Our diverse businesses serve the automotive, industrial, and other critical industries, creating an environment where talent thrives, creativity flourishes, and collaboration drives success.
Location: Multiple U.S. Locations - View all locations Program Duration: Summer 2026 (10 Weeks) Pay Range: $18-$25 per hour (based on location, experience, and academic level)
Program Overview
Our Summer Internship Program offers real-world exposure to IT systems, applications, and infrastructure while contributing to meaningful projects from day one. Over 10 weeks, you will gain:
Hands-on experience in enterprise technology and digital solutions.
Mentorship and guidance from experienced industry leaders.
A professional network across functions and facilities.
Career-ready technical and professional skills.
When applying, you will be prompted to select all MacLean-Fogg locations where you are interested in being considered.
What You'll Do
As an Information Technology Intern, you will:
Assist with system administration, troubleshooting, and IT support.
Support projects in areas such as cloud computing, cybersecurity, networking, or ERP systems.
Participate in software/application testing and documentation.
Contribute to data management, reporting, and process automation initiatives.
Complete a capstone intern project and present results to leadership.
Qualifications
We're seeking motivated students who are ready to learn, grow, and contribute:
Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or related field.
Minimum 3.0 cumulative GPA (on a 4.0 scale).
Familiarity with Microsoft Office 365, networking, programming, or database concepts preferred.
Strong analytical, problem-solving, and communication skills.
Collaborative mindset with a willingness to take initiative.
Ability to work on-site at one of our locations for the duration of the program.
Compensation & Benefits
Competitive hourly pay.
Skill development through hands-on learning.
Structured mentorship and feedback.
Networking opportunities with peers and professionals.
Experience presenting to leadership at program completion.
IT Developer Internship
Information systems technician job in Monroe, WI
The Developer Internship will begin in January and end in June or August of 2026. What You'll Do & Learn As an IT Developer, you will be part of an agile team and will assist with research and fact-finding to develop and modify a data processing system. You will support the Systems and Programming team with writing and maintaining simpler application programs, generally coding from documented specifications. DevOps, Security and the cloud are an important part of what we do. Also, you will work on limited systems analysis work. In addition, you will be responsible for:
• Maintaining existing programs and processes
• Designing, coding, and testing new programs and processes
• Installing and maintaining both custom and purchased applications
• Developing, maintaining and supporting policies and procedures which are intended to protect designed computer programs, data bases and data files from unauthorized or accidental duplication, modification or destruction.