IT Help Desk Assistant (Part-time, non-benefited)
Information technology/support technician job in Fargo, ND
TYPE OF RECRUITMENT: External IT Help Desk Assistant TYPE OF APPOINTMENT: Part-time, temporary, non-benefited position WHO MAY BE CONSIDERED: Anyone eligible to work in the United States JOB SUMMARY: The NDSCS ITS Department seeks a part-time, temporary employee to assist students and employees with core technology tasks such as logging into email, connecting to wifi, and installing software - training will be provided. Applicants must have Tier-1 IT support experience, excellent customer service and communication skills, attention to detail, and a willingness to learn. This position will work 10-20 hours per week, daytime hours.
Minimum Requirements
* Tier-1 IT support experience.
* Strong communication and customer service skills.
* Able to learn new skills and standards on an ongoing basis.
Preferred Qualifications
* College degree
Additional Information
BENEFITS
Starting Pay: $20/hour
DATE AVAILABLE: As arranged
SCREENING BEGINS: Immediately. For full consideration, applications should be received as soon as possible.
BACKGROUND CHECK: A successful background check is required for the selected candidate prior to an official offer of employment.
HOW YOU WILL BE EVALUATED: To be considered, candidates must submit an NDSCS employment application. A resume and cover letter may also be required for certain positions. Official transcripts must be made available upon request. Only applicants who appear best qualified will be invited for an interview. Submission of all required materials by the screening date is the responsibility of the applicant.
VETERANS' PREFERENCE: This position is subject to North Dakota Veterans' Preference requirements and follows NDUS Policy 601.0. An NBG 22 or DD-214 must be provided if claiming preference. If claiming disabled status, a current VA disability letter dated within the last 12 months must also be submitted.
OPEN RECORDS: Pursuant to N.D.C.C. Section 44-04-18, all records of NDSCS are public records, open and accessible for inspection during regular office hours, unless specifically exempted by law.
REASONABLE ACCOMMODATION: NDSCS is committed to providing access and reasonable accommodation in its services, programs, activities, education, and employment for individuals with disabilities. To request disability accommodation in the application process, please contact NDSCS Human Resources at ************ or ******************.
EQUAL OPPORTUNITY: NDSCS does not discriminate on the basis of age, color, gender identity/expression, genetic information, marital status, national or ethnic original, mental or physical disability, public assistance status, race, religion, sex, sexual orientation, familial or parental status, status as a U.S. veteran/service member, or participation in lawful activity off the employer's premises during nonworking hours which is not in direct conflict with the essential business related interests of the employer.
NOTE: Applicants are encouraged to save their progress often during the application process, as PeopleSoft does not automatically save applicant information.
Technical Support Specialist
Information technology/support technician job in Fargo, ND
About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
The Technical Support Specialist -- Tractors provides technical support to CNH Employees, Dealers, and Customers. You will be a team member within the North American Product Support organization. These Teams have three primary roles within the North American CNH Industrial commercial operations: Provide expert technical advice to dealership service department technicians and CNH Industrial Field Service people; help improve reliability and serviceability of CNH Industrial products; author and maintain service information and solutions into the ASiST Knowledge database for Dealers to reference.
This position is eligible for a hybrid work schedule and can be located in Fargo, ND, Ames, IA or Racine, WI.
Key Responsibilities
* Diagnose and trouble-shoot a variety of tractors within the CNH product portfolio
* Use mechanical and electronic test equipment to interpret fault codes, and operating parameters
* Interpret operating parameters for acceptable vehicle performance
* Answer technical questions from CNH dealers or from CNH Field Service people using personal knowledge, experience, and available reference sources in a timely and urgent manner
* Provide solutions consistently with CNH objectives, while also being attentive to the cost of repairs
* Maintain positive and constructive relationships with Engineering and Technical Publications employees
* Provide regular feedback of current issues that dealerships are experiencing with CNH equipment
* Act as "product expert" on your assigned products
* Document all technical questions and data to be used for future reference by other Technical Support Specialists
* Create additional technical troubleshooting documents in the self-help database
* Delivery to CNH Product Quality, Engineering and Manufacturing to improve reliability and serviceability of CNH products
* Other duties as assigned.
Experience Required
* Bachelor's Degree, preferably in Mechanical Engineering, Ag Engineering Technology, Industrial Engineering, Ag Systems Technology, or Engine Technology.
* Minimum three (3) years of technical experience with mobile equipment.
* In lieu of a Bachelor's Degree will accept an Associates Degree and 5+ years of technical experience with mobile equipment
* Minimum two (2) years' experience working mechanically with agriculture equipment, construction equipment and/or heavy trucks
* Prior experience using Microsoft Office programs such as Outlook, Word and Excel as part of your daily business activities.
* Ability to travel up to 10%
Preferred Qualifications
Must have good communicaiton and problem solving skills.
Pay Transparency
The annual salary for this role is $63,000.00 -$83,000.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
* Flexible work arrangements
* Savings & Retirement benefits
* Tuition reimbursement
* Parental leave
* Adoption assistance
* Fertility & Family building support
* Employee Assistance Programs
* Charitable contribution matching and Volunteer Time Off
Click here to learn more about our benefits offerings! (US only)
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
Computer Field Technician
Information technology/support technician job in Fargo, ND
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Dynamic PC Support
Information technology/support technician job in Fargo, ND
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Technical Support Specialist
Information technology/support technician job in Fargo, ND
The Technical Support Specialist provides technical support and guidance by troubleshooting user issues, installing and configuring hardware/software, and assisting with system maintenance. Qualification Requirements:
A two-year IT associate degree with 2-4 years of relevant experience in Information Systems, Computer Science, MIS, Systems/Network Administration is required. A bachelor's degree in IT Management or related fields is a plus.
Thorough understanding of IT principles, cyber security, operating and networking systems, interfaces, policies, and procedures.
Expert computer skills in Microsoft Windows environment. Must be skilled in Microsoft Office Suite.
Experience with SharePoint (configuration, management, or customization) is highly desirable.
Ability to explain technical problems and offer solutions to those without technological training.
Excellent verbal and written communication skills.
Must be detail orientated, self-motivated with strong interpersonal and organizational skills.
Excellent analytical and management skills, while technically savvy.
Must be willing to interact with people and work in team environments.
A valid driver's license is required or the ability to obtain one.
Physical Requirements:
Ability to operate a computer under normal ergonomic office conditions.
Must be able to clearly articulate both verbal and written communications and directives.
Required to lift and move objects up to 50 pounds.
May require prolonged periods of standing and walking to perform some of the typical tasks and duties.
Must be able to work required hours in the office during scheduled hours of 8:00 AM - 5:00 PM.
Must be able to travel to offsite assignments. (Less than 25% travel).
To perform this job successfully, and individual must be able to perform each essential task and duties satisfactorily. The requirements described here are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Essential Tasks and Duties:
Manages multisite computer hardware, software, and phone systems via enterprise resource planning (ERP).
Install, configure, and maintain computer systems, software, and peripherals.
Help with basic security tasks, such as managing user access and ensuring compliance with security policies.
Collaborate with other departments and vendors to schedule and implement software and hardware updates and functionality tests; resolve any issues that are identified during the testing process.
Provide assistance to employees with technical problems as needed via email, virtual options, phone or in person; able to diagnose the source of problems and escalate complex issues when necessary.
Ensure end users receive proper IT-related training.
Develops and maintains relationships with external IT vendors and service providers.
Practice and support continuous improvement initiatives within the company.
Keeps abreast of latest technical advancements, Information Technology techniques and concepts.
Assist the planning process related to IT infrastructure for future company growth.
Performs other related duties as assigned.
Company Information:
The person in this position has access to various reports and records, which are considered as being of a highly confidential and classified nature. None of this material or information may be divulged or passed on to any outside source by the employee either during or after employment with Apex Engineering Group, Inc.
Benefits:
We're looking for experience, entrepreneurs and enthusiasm. Apex Engineering Group believes that every employee plays an important role in our company's success and that is why we strive to provide our employees with a benefits program that rewards them for their hard work and dedication they put forth everyday.
We offer a competitive salary and a comprehensive benefits package, which includes:
Performance-based bonuses
Health, dental, and vision insurance
Life insurance
401(k) plan with employer match and profit-sharing contribution
Paid parental leave
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
Paid time off
Short- and long-term disability coverage
Employee wellness program
Hourly Base Pay Range: $26-$32 (
Actual base pay is dependent on several factors, including experience, education, licensure, job location, and internal equity.)
EOE/AA
Please email [email protected] with any questions.
Auto-ApplyNow Hiring IT and Telecom Field Technicians
Information technology/support technician job in Moorhead, MN
Job DescriptionBenefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid drivers license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
Caddie/Bartender/Do It All Coordinator - Fargo
Information technology/support technician job in Fargo, ND
Join Our Team at Golf Addiction!
Are you ready to work in a fun, independent bar and grill environment?
We're hiring all-around service industry professionals who can bartend, serve, and cook in the kitchen.
Golf knowledge is preferred but not needed!
What We're Looking For:
Outgoing, dependable, motivated, and ambitious individuals
Work as little as 15 hours or up to 40 hours per week
Must be available on Saturdays and Sundays!
Why Work With Us?
Enjoy a golf entertainment environment and meet members of the community
Build lasting relationships with our awesome customers, whether or not you're a golfer yourself
Hourly pay + tips: with a dollar per hour guarantee per 2-week pay period.
Apply Today: If you're looking for a place where work feels like fun, Golf Addiction is the place to be!
IT Field Support Technician_Fargo
Information technology/support technician job in Fargo, ND
Job Description
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.
Benefits:
$40 per call/$5 per call per diem
Dell/Lenovo certification training
Responsibilities and Skills
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Requirements
Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and or move various computer equipment up to 50 lbs.
Valid driver's license
Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
Must own a basic repair tool kit
Powered by JazzHR
jFDfJaYBvl
Help Desk Tech
Information technology/support technician job in Fargo, ND
Atos is an IT services corporation with it being one of the biggest leaders in digital services with annual revenue of 12billion and close to 100,000 employees in 72 countries, serving a global client base. They are a worldwide Information Technology Partner for the Olympic Games
Atos specializes in hi-tech services, unified communications, cloud, big data and cyber security services
. We are looking for IT support technicians that are passionate about the world of technology and want to be key
individuals to help troubleshoot our clients.
Job Description
The IT Desktop Support Specialist's primary role is to ensure proper
computer operation so that end users can accomplish business tasks. This
includes receiving, prioritizing, documenting, and actively resolving end user
help requests and application support. Problem resolution may involve the use
of diagnostic and help request tracking tools, as well as require that the
individual give in-person, hands-on help at the desktop level. Candidate may be
required to interact with other members of the IT Team to diagnose and resolve
unique problems. At times, the candidate may be asked to assist in the
maintenance and testing of network, servers and/or associated equipment.
Training will be given to employees trainingis 7:00 am to 3:30 pm for ten consecutive days.
Qualifications
Duties and Tasks/Essential Functions:
Deliver service and support to
end-users using and operating automated call distribution phone software,
via remote connection or over the Internet;
Gather customer's information and
determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical
hardware and software issues involving internet connectivity, email
clients, and more.
Follow standard processes and
procedures;
Redirect problems to appropriate
resource;
Accurately process and record call
transactions using a computer and designated tracking software;
Organize ideas and communicate
oral messages appropriate to listeners and situations;
Stay current with system
information, changes and updates
Skill and Knowledge Qualifications:
Proper phone etiquette;
Ability to speak and write clearly
and accurately;
Demonstrated proficiency in typing
and grammar;
Knowledge of relevant software
computer applications and equipment;
Knowledge of customer service
principles and practices;
Effective listening skills;
Willingness to co-operate with
others and work to the greater good;
Multi-tasking capabilities;
Minimum 12 hours of weekend
working availability on a Saturday or Sunday
Problem Solving,
Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills,
Customer Service, Quality Focus, PC Proficiency, System Administration
Other IT certification helpful but not required
Additional Information
Conditions:
Must be able to sit for long
periods of time
Position requires use of
headset/microphone
Salary: 16.25
Required Education:
High School Diploma or GED, 2-year technical degree or similar
experience.
Required Experience:
1
year Customer Service
Location:
Fargo, North Dakota
JobType:
Full Time
Hours:
Variable
Deskside Support Analyst
Information technology/support technician job in Fargo, ND
Performs service, minimal repair (memory, hard drives, and batteries), and/or installation of computer products including, software that is packaged and ready for deployment. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service-related problems. Diagnoses mechanical, hardware, software, and systems failures, using established procedures. Determines resolution to minimize customer downtime. Involves the use of problem management databases and help desk systems.
LEVEL OVERVIEW AND QUALIFICATION:The Analyst I Level works on assignments that are routine in nature where the scope of work is generally documented and defined. Under general supervision repairs, installs, and tests less complex computer system hardware or software.Requires a minimum of 1-2 years of related work experience, working knowledge of MS OS and MS Office Products, high school diploma, or technical training, or equivalent combination of education and technical experience.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Represents Bell Techlogix in a professional and businesslike manner and communicates effectively with customers and associates.
Interacts with customers responding to technical questions or requests for information.
Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
Primarily provides Tier 1 & 2 level support; occasionally performs Tier 3 level support.
Performs general maintenance tasks, troubleshoots, and minimal repairs computer systems and peripheral equipment.
Performs basic computer hardware and software installations.
Proficient in troubleshooting and repair of various manufacturers' laptops, desktops, printers and peripherals.
Be particularly sensitive to avoid violations of customer policies and procedures in the course of troubleshooting which would risk the integrity of customer's data.
Document time and/ or trouble tickets and other administrative tasks.
Resolve user requests or services through the customer's work order system if applicable.
Coordinate support across multiple departments to provide I.S. Maintenance.
Configure network printing and IP addressing if applicable to client needs.
Install, move, upgrade and change equipment hardware and software based on project/client needs.
Other duties as assigned.
Working Place: Fargo, ND, United States Department : Projects
IT Tech Support Specialist I
Information technology/support technician job in Fargo, ND
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. Fargo, ND
Application Deadline: Posted Until Filled
Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.
Job Summary
Supports and assists with the day-to-day operations of the Information Technologies Department by administering support of personal computers. Assists in the operation of computer networks by installing hardware such as PCs, laptops, printers, mobile devices, phones, and cabling systems. Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories. Diagnoses and repairs personal computers, mobile devices, and other various hardware.
Responsibilities
Essential Functions
* Assists in the operation of computer networks by installing, configuring, and supporting hardware such as PCs, laptops, printers, mobile devices, phones, credit card devices and cabling systems.
* Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories.
* Diagnoses and repairs personal computers, mobile devices, and other various hardware.
* Sends units out for repair and ensures the repair is accomplished in a timely manner.
* Uses and assists in the administration of PC lifecycle configuration management software for inventory, software distribution and installation, patch deployment, imaging, and remote support of PCs, laptops, and mobile devices.
* Provides phone support as part of the IT Helpdesk and works with PC users on hardware and software problems.
* Develops and maintains effective working relationships with customers, vendors, and others related to the company.
* Promotes and maintains the identity and reputation of BSE, ensuring customer satisfaction and addressing problems and complaints as they arise.
* Initiates timely communication with the supervisor regarding personal computers and related measures as defined by the supervisor.
Non-essential Functions
* Provides accurate, timely documentation of expenses and other information as requested.
* Provides input or recommendations to the department budget.
* Researches and analyzes various topics and function of the department.
* Performs other duties as assigned by supervisor or designate.
Qualifications
* Two-year degree in Computer Technology or the equivalent in work experience.
* Four-year Computer Technology degree preferred.
* Knowledge of Windows desktop PC's is essential.
* Experience managing additional OS's such as OSX, iOS, Android, iPadOS, and others preferred.
* Experience working with computers in a WAN environment is helpful.
* Working knowledge of Microsoft Office and O365, Internet, email and SAP software preferred.
Skills and Abilities
* Passionate about customer service
* Excellent interpersonal, written, and verbal communication skills.
* Ability to effectively plan and organize and execute time management.
* Excellent customer service skills include being competent, accurate, responsive, and engaged.
* Requires independent judgment and decision making within area of expertise and expected to provide recommendations on decisions of a material nature.
* Ability to meet goals, timelines, and outcomes on projects.
* Ability to interact and collaborate with customers, various departments, and management levels.
* Demonstrated specialized working knowledge of a specific department.
* Critical thinking and problem-solving skills.
Physical Requirements
Frequency at which you would carry/lift in a typical day:
Occasionally 0 - 33% Frequently 34 - 66% Continuously: 67 - 100%
* Lift from Waist:
* < than 10 lbs. - Not at all
* 10 to 25 lbs. - Not at all
* 26 to 50 lbs. - Not at all
* 51 to 75 lbs. - Not at all
* 75 to 100 lbs. - Not at all
* 100+ lbs. - Not at all
* Lift from Floor:
* < than 10 lbs. - Continuously
* 10 to 25 lbs. - Frequently
* 26 to 50 lbs. - Occasionally
* 51 to 75 lbs. - Occasionally
* 75 to 100 lbs. - Not at all
* 100+ lbs. - Not at all
* Carried for Distance:
* < than 10 lbs. - Not at all
* 10 to 25 lbs. - Not at all
* 26 to 50 lbs. - Not at all
* 51 to 75 lbs. - Not at all
* 75 to 100 lbs. - Not at all
* 100+ lbs. - Not at all
Physical Activity
Frequency at which you would do the following in a typical day:
* Sitting (a continuous period of being seated) - Continuously
* Standing (for sustained periods of time) - Frequently
* Walking (moving about on foot to accomplish tasks) - Frequently
* Bending/stooping (downward and forward) - Occasionally
* Crawling (moving about on hands and knees or hands and feet) - Occasoinally
* Climbing/Walking Stairs (ascending or descending) - Frequently
* Reaching (extending arms in any direction) - Frequently
* Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
* Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
* Balancing (maintaining body equilibrium to prevent falling) - Occasionally
* Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
* Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
* Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
* Grasping (Applying pressure to an object with the fingers and palm) - Frequently
* Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
* Talking (expressing or exchanging ideas by means of the spoken word) - Continually
* Driving (the control and operation of a motor vehicle) - Frequently
* Desk work (work usually performed at a desk) - Continuously
* Use of a computer - Continuously
* Use of a telephone - Continually
* Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
* Exposure (to adverse weather & temperature conditions) - Occasionally
* Travel (travel needed to perform job duties) - Occasionally
Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.
Our History
Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.
Values
As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards.
Our Purpose
We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.
Service Philosophy
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.
Service Standards
Border States employee-owners are competent, accurate, responsive, and engaged .
Your career
Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?
Border States has a competitive benefits package which includes but is not limited to:
Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.
Equal Opportunity For All
It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.
Drug Free/Smoke Free workplace
Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:
* Criminal background check (required for all positions)
* Motor Vehicle Record (MVR) check (required for positions involving driving)
* Drug testing
The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
Helpdesk Technician (Tier 1)
Information technology/support technician job in Wahpeton, ND
Job Description
Digital Guru is looking for a Tier 1 Bench & Helpdesk Technician to join our team in Edina, MN, Fergus Falls, MN or Wahpeton, ND. This role offers a mix of in-shop bench work and frontline customer support. You'll work on diagnosing, repairing, and configuring computers while also answering calls, managing tickets, and resolving Tier 1 technical issues.
Responsibilities:
Diagnose and repair desktops, laptops, and peripherals
Configure new systems (OS install, drivers, apps, security)
Perform firmware/BIOS updates and hardware diagnostics
Prepare systems for delivery and maintain a clean work area
Track inventory and update asset records
Answer customer calls and create/update tickets in Syncro
Resolve Tier 1 issues (password resets, printer problems, basic app/network issues)
Escalate complex issues to Tier 2/3 as needed
Requirements
Requirements:
High school diploma (CompTIA A+ or Microsoft certs preferred)
1+ year hardware repair or helpdesk experience (MSP a plus)
Windows, Microsoft 365, and networking knowledge
Familiarity with imaging and deployment tools
Strong communication, problem-solving, and time management skills
Ability to lift up to 50 lbs
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Wellness Resources
Information Technology Administrator
Information technology/support technician job in Fargo, ND
The Information Technology Administrator is vital to keeping our firm connected, secure, and running smoothly. They ensure that every team member has the reliable tools and systems needed to perform at their best by maintaining a seamless, efficient, and stable technology environment.
This role is responsible for the maintenance and internal support of firm workstations, servers, printers, and related equipment. Core duties include hardware and software troubleshooting, responding to technical issues, and performing system maintenance, upgrades, and configurations. The position also assists in maintaining network communications and ensuring the integrity and performance of firmwide technology systems.
Essential Position Responsibilities:
* Monitor and respond quickly and effectively to requests received through the IT helpdesk.
* Provide support and resolve problems to the end user's satisfaction.
* Utilize and maintain helpdesk and asset tracking software.
* Assist with setup and installation of computers and peripherals in the user workspace.
* Support installation and configuration of varying industry specific software
* Collaborate with other team members to ensure efficient operation of the firm's computing environment.
* Complete PC setup and deployment for employees using standard hardware & software.
* Maintain appropriate documentation.
* Willingness to provide status updates and participate in team meetings.
* Potential limited travel may be needed.
* Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent education and work experience preferred
* 1-3 years of experience in IT administration/support preferred.
* General understanding of physical, virtual, and cloud environments.
* General understanding of networking principle, including TCP/IP, DNS, DHCP, and VPN.
* Hands-on experience administering Microsoft 365 suite of products, including Exchange Online, SharePoint, Teams, Entra ID, and Intune.
* Ability to work on projects when appropriate.
* Strong problem-solving skills.
* Ability to communicate clearly in writing and verbally.
* Ability to work both independently and in a team.
* Ability to think innovatively.
Information Technology Administrator
Information technology/support technician job in Fargo, ND
Job Description
The Information Technology Administrator is vital to keeping our firm connected, secure, and running smoothly. They ensure that every team member has the reliable tools and systems needed to perform at their best by maintaining a seamless, efficient, and stable technology environment.
This role is responsible for the maintenance and internal support of firm workstations, servers, printers, and related equipment. Core duties include hardware and software troubleshooting, responding to technical issues, and performing system maintenance, upgrades, and configurations. The position also assists in maintaining network communications and ensuring the integrity and performance of firmwide technology systems.
Essential Position Responsibilities:
Monitor and respond quickly and effectively to requests received through the IT helpdesk.
Provide support and resolve problems to the end user's satisfaction.
Utilize and maintain helpdesk and asset tracking software.
Assist with setup and installation of computers and peripherals in the user workspace.
Support installation and configuration of varying industry specific software
Collaborate with other team members to ensure efficient operation of the firm's computing environment.
Complete PC setup and deployment for employees using standard hardware & software.
Maintain appropriate documentation.
Willingness to provide status updates and participate in team meetings.
Potential limited travel may be needed.
Requirements
Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent education and work experience preferred
1-3 years of experience in IT administration/support preferred.
General understanding of physical, virtual, and cloud environments.
General understanding of networking principle, including TCP/IP, DNS, DHCP, and VPN.
Hands-on experience administering Microsoft 365 suite of products, including Exchange Online, SharePoint, Teams, Entra ID, and Intune.
Ability to work on projects when appropriate.
Strong problem-solving skills.
Ability to communicate clearly in writing and verbally.
Ability to work both independently and in a team.
Ability to think innovatively.
Information Technology Co op Fargo (Jan-Aug 2026)
Information technology/support technician job in West Fargo, ND
A close affiliate of Doosan Bobcat, Doosan Digital Innovation America, LLC (DDIA) is the primary provider of managed IT services to the world famous Bobcat Company. Beyond Bobcat, DDIA provides IT services to a wide variety of Doosan affiliates all over the world.
Location: West Fargo, ND
Job Information
You have the knowledge, now gain the experience. And why not with a global market-leading company? At Doosan Digital Innovation America, we offer a robust internship program to college students like you. Hone your creativity, critical thinking abilities, and your collaborative spirit, all while moving our company forward.
Build your future on a foundation of proven success. For us innovation is key, we strive to produce an experience for students beyond other traditional internship programs. You will be referred to as a "co-op" and you will be considered a true employee. Co-op positions are an eight-month long opportunity. You don't need a lot of experience to join, just bold dreams and a strong work ethic. Give us eight months and we'll give you a path for a lifetime.
This primary objective of this position is to act as the primary interface to the end user computing services that are supported by the IT Department to effect real time problem analysis and resolutions. Works directly with End User Computing Analysts and customers to provide services and help to resolve a variety of computing and network device problems.
Role & Responsibility
Provide support services for all end-user platforms, including desktop/laptop platforms, desktop image and standardization, security and mal-ware protection packages, desktop policies, and mobile computing/PDA standardization.
Repairing PCs & peripheral equipment.
Handles problems that the first-tier of help desk support is unable to resolve.
May interact with network services, Datacenter services, or Application development to restore service or identify and correct the problem
Documents, tracks and monitors the problem to ensure a timely resolution in order to ensure customer satisfaction, eliminate downtime, and prevent cost overruns.
Simulates or recreates user problems to resolve operating difficulties.
Recomends systems modifications to reduce user problems.
Job Requirement
Jr. or Sr. standing seeking a Bachelor's Degree in MIS or Computer Science
3.0 or higher GPA preferred
Be able to commit to Doosan Information and Communications America for the entire term of the co-op(8 months)
High level of motivation and independence
Strong background with Windows based software troubleshooting
Windows XP+ and Windows Server 2008+ and the Microsoft Suite (Word, Excel, Access, and PowerPoint)
Excellent oral and written communication skills
Strong Interpersonal skills
Work under pressure and prioritize and manage workload
Ability to complete assigned activities as well as meet milestones
Ability to multi-task technical fast
A working knowledge and understanding of client computing technologies and their interworkings
Ability to follow written instructions
Must be knowledgeable in PC hardware and software
Strong Troubleshooting Skills
Experience Required: 0 >2 years
Travel Required:
Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call ************.
Doosan Digital Innovation America, LLC is interested in every qualified candidate who is eligible to work in the United States. However, we will not provide sponsorship or support for any immigration status for this position
Beware of Fraudulent Job Offers and Solicitations
Any legitimate job offer will be preceded by an official selection process
Local Wind Site O&M Technician II
Information technology/support technician job in Breckenridge, MN
Job Description
At PEARCE, we've got a career for you!
Join the nation's leading independent service provider for critical telecommunication and renewable energy infrastructure. We are the premier independent service provider for our nation's critical infrastructure. With over 2,500 team members nationwide, Pearce delivers comprehensive engineering, maintenance, repair, and repowering solutions, ensuring the seamless operation of our nation's wireless and wireline telecom, commercial and utility-scale solar and wind projects, EV charging stations, as well as large-scale power generation, critical power and energy storage assets.
Your Impact
Wind Turbine Site O&M Technicians operate and maintain the assigned Wind Turbine site by optimizing wind generation, availability, and performance through established procedures with the highest regard for health, safety, and environment compliance. Wind Turbine O&M technicians carry out tasks such as cleaning, organizing, assembly, service, troubleshooting and/or repairs to wind turbine generators and related equipment and facilities. Certified Wind Turbine Technicians must maintain all certifications required for the position. While the Wind Turbine O&M technician is assigned to a specific site, occasional travel may be required (5% to 10%). The position is considered a local job and is not eligible to earn regular per diem.
Core Responsibilities
Troubleshoot and identify root cause of mechanical, hydraulic, and electrical malfunctions.
Work with site leadership to execute all contractual obligations and activities set forth with the customers daily, which can include any portion of the electrical, mechanical, or balance-of-plant equipment on site.
Lead and/or assist with other daily work activities, related to all areas of site operations, as directed by manager, with minimal supervision.
Complete and maintain required company and client documentation and records, using computer-based service reporting tools and procedures.
Operate a motor vehicle safely and legally per the Pearce Employee Handbook and insurance requirements.
Specific duties may vary or evolve over time based on business and client needs.
Core Experience
3-5+ years troubleshooting and/or maintenance on Wind Turbines.
Knowledge of wind turbine mechanics 2-3 years preferred.
Inventory control experience preferred.
Ability and willingness to read and understand electrical schematic drawings.
Ability and willingness to read and interpret technical manuals, procedures, and regulations.
Physical/Work Environment
Ability and willingness to climb a wind turbine vertically at least 300 feet.
Maintain a weight between 120 and 280 pounds, including clothing and boots, for OSHA safety compliance.
Lift and move equipment as needed (more than 50 pounds).
Work in an indoor or outdoor environment in adverse weather conditions with blowing pollen, dust, and grasses.
Ability to walk up to 3 miles per day on terrain such as gravel, pavement, grass, etc.
#ZR
At Pearce, we are committed to fair and transparent pay practices. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation. We also offer all full-time employees a comprehensive benefits package including health and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses.
This pay range reflects our commitment to pay equity and compliance with state and federal pay transparency laws. If you have questions about compensation, we encourage open discussions during the hiring process.
Base Pay Range$26-$30 USD
What We Offer
Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.
At PEARCE, we are an equal opportunity employer dedicated to cultivating an inclusive environment that empowers employees to excel and make a meaningful impact, providing a dynamic space for field technicians, service specialists, and corporate professionals to flourish and propel their careers forward within our nationwide presence and expansive service offerings.
Learn more about us at ************************
Apprentice Technician Current Tech School Student
Information technology/support technician job in Fargo, ND
Entry Level Technician New to the car business? Interested in the machinery side of the auto world? Our ground floor training will prepare you for growth & advancement in your career. Our veteran Service Technicians will give you hands on service drive training, help you ramp up quickly, familiarize you with the tools & equipment and guide you through.
Responsibilities
* Check and communicate oil level to teammates
* Ensure tire pressure for proper inflation
* Inspect and refill fluid levels as necessary
* Complete vehicle inspection
* Install a new oil drain plug and a new oil filter
* Clean and lubricate fittings as needed
* Providing excellent customer service keeping in mind that our customer's perspective comes first.
Qualifications
* Communication skills - communicates effectively with others.
* Time management - managing one's own time and time of others.
* Basic computer skills.
* Clean driving record
* Willing to submit to a pre-employment background check
What We Offer
* Medical, Dental & Vision
* 401k with Match
* Paid Vacation
* Growth Opportunities
* Paid Training
* Family Owned and Operated
* Long Term Job Security
* Health and Wellness
* Accident & Critical Illness
* HSA/Flexible Spending
* Pet Insurance
* Employee Discounts
* State of the Art Facility
* Paid Certification
* Ongoing Certification
* OEM Certification
* Busy Shop
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.
Lawn Applicator Technician
Information technology/support technician job in Detroit Lakes, MN
We are seeking a reliable and motivated Lawn Applicator Technician to join our team! As a Lawn Applicator Technician, you will be responsible for applying fertilizers, herbicides, and other treatments to residential and commercial lawns to ensure they are healthy, vibrant, and weed-free. This position requires an individual with strong attention to detail, knowledge of lawn care products, and the ability to work independently.
Key Responsibilities:
Apply fertilizers, herbicides, and other lawn care treatments to lawns according to established schedules and safety standards.
Assess lawns for signs of pests, diseases, and other issues and provide recommendations for treatment.
Maintain accurate records of applications and client interactions.
Ensure that all equipment and materials are properly maintained and safe for use.
Provide excellent customer service by addressing client concerns and answering any questions about lawn care.
Follow all safety guidelines and regulations related to the application of chemicals and pesticides.
Qualifications:
Prior experience in lawn care, landscaping, or a related field is required.
Ability to work outdoors in various weather conditions.
Knowledge of various fertilizers, and herbicides, and how to apply them safely.
Strong attention to detail and the ability to follow instructions carefully.
Excellent communication and customer service skills.
Ability to operate and maintain lawn care equipment.
Valid driver's license and reliable transportation.
Commercial Pesticide Applicator license Category A & E
Benefits:
Competitive pay
Medical
401K match
Holiday pay
Vacation pay after 1 year of service
#hc161258
IT Technical Support Specialist
Information technology/support technician job in Fargo, ND
The Technical Support Specialist provides technical support and guidance by troubleshooting user issues, installing and configuring hardware/software, and assisting with system maintenance. Qualification Requirements:
A two-year IT associate degree with 2-4 years of relevant experience in Information Systems, Computer Science, MIS, Systems/Network Administration is required. A bachelor's degree in IT Management or related fields is a plus.
Thorough understanding of IT principles, cyber security, operating and networking systems, interfaces, policies, and procedures.
Expert computer skills in Microsoft Windows environment. Must be skilled in Microsoft Office Suite.
Experience with SharePoint (configuration, management, or customization) is highly desirable.
Ability to explain technical problems and offer solutions to those without technological training.
Excellent verbal and written communication skills.
Must be detail orientated, self-motivated with strong interpersonal and organizational skills.
Excellent analytical and management skills, while technically savvy.
Must be willing to interact with people and work in team environments.
A valid driver's license is required or the ability to obtain one.
Physical Requirements:
Ability to operate a computer under normal ergonomic office conditions.
Must be able to clearly articulate both verbal and written communications and directives.
Required to lift and move objects up to 50 pounds.
May require prolonged periods of standing and walking to perform some of the typical tasks and duties.
Must be able to work required hours in the office during scheduled hours of 8:00 AM - 5:00 PM.
Must be able to travel to offsite assignments. (Less than 25% travel).
To perform this job successfully, and individual must be able to perform each essential task and duties satisfactorily. The requirements described here are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Essential Tasks and Duties:
Manages multisite computer hardware, software, and phone systems via enterprise resource planning (ERP).
Install, configure, and maintain computer systems, software, and peripherals.
Help with basic security tasks, such as managing user access and ensuring compliance with security policies.
Collaborate with other departments and vendors to schedule and implement software and hardware updates and functionality tests; resolve any issues that are identified during the testing process.
Provide assistance to employees with technical problems as needed via email, virtual options, phone or in person; able to diagnose the source of problems and escalate complex issues when necessary.
Ensure end users receive proper IT-related training.
Develops and maintains relationships with external IT vendors and service providers.
Practice and support continuous improvement initiatives within the company.
Keeps abreast of latest technical advancements, Information Technology techniques and concepts.
Assist the planning process related to IT infrastructure for future company growth.
Performs other related duties as assigned.
Company Information:
The person in this position has access to various reports and records, which are considered as being of a highly confidential and classified nature. None of this material or information may be divulged or passed on to any outside source by the employee either during or after employment with Apex Engineering Group, Inc.
Benefits:
We're looking for experience, entrepreneurs and enthusiasm. Apex Engineering Group believes that every employee plays an important role in our company's success and that is why we strive to provide our employees with a benefits program that rewards them for their hard work and dedication they put forth everyday.
We offer a competitive salary and a comprehensive benefits package, which includes:
Performance-based bonuses
Health, dental, and vision insurance
Life insurance
401(k) plan with employer match and profit-sharing contribution
Paid parental leave
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
Paid time off
Short- and long-term disability coverage
Employee wellness program
Hourly Base Pay Range: $26-$32 (
Actual base pay is dependent on several factors, including experience, education, licensure, job location, and internal equity.)
EOE/AA
Please email ******************************* with any questions.
Powered by JazzHR
0okYGj492Y
Easy ApplyHelp Desk Tech
Information technology/support technician job in Fargo, ND
Atos is an IT services corporation with it being one of the biggest leaders in digital services with annual revenue of 12billion and close to 100,000 employees in 72 countries, serving a global client
base. They are a worldwide Information Technology Partner for the Olympic Games Atos specializes in hi-tech services, unified communications, cloud, big data and cyber security services. We are looking for IT support technicians that are passionate about the world of technology and want to be key
individuals to help troubleshoot our clients.
Job Description
The IT Desktop Support Specialist's primary role is to ensure proper
computer operation so that end users can accomplish business tasks. This
includes receiving, prioritizing, documenting, and actively resolving end user
help requests and application support. Problem resolution may involve the use
of diagnostic and help request tracking tools, as well as require that the
individual give in-person, hands-on help at the desktop level. Candidate may be
required to interact with other members of the IT Team to diagnose and resolve
unique problems. At times, the candidate may be asked to assist in the
maintenance and testing of network, servers and/or associated equipment. Training will be given to employees trainingis 7:00 am to 3:30 pm for ten consecutive days.
Qualifications
Duties and Tasks/Essential Functions:
Deliver service and support to
end-users using and operating automated call distribution phone software,
via remote connection or over the Internet;
Gather customer's information and
determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical
hardware and software issues involving internet connectivity, email
clients, and more.
Follow standard processes and
procedures;
Redirect problems to appropriate
resource;
Accurately process and record call
transactions using a computer and designated tracking software;
Organize ideas and communicate
oral messages appropriate to listeners and situations;
Stay current with system
information, changes and updates
Skill and Knowledge Qualifications:
Proper phone etiquette;
Ability to speak and write clearly
and accurately;
Demonstrated proficiency in typing
and grammar;
Knowledge of relevant software
computer applications and equipment;
Knowledge of customer service
principles and practices;
Effective listening skills;
Willingness to co-operate with
others and work to the greater good;
Multi-tasking capabilities;
Minimum 12 hours of weekend
working availability on a Saturday or Sunday
Problem Solving,
Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills,
Customer Service, Quality Focus, PC Proficiency, System Administration
Other IT certification helpful but not required
Additional Information
Conditions:
Must be able to sit for long
periods of time
Position requires use of
headset/microphone
Salary: 16.25
Required Education: High School Diploma or GED, 2-year technical degree or similar
experience.
Required Experience: 1
year Customer Service
Location: Fargo, North Dakota
JobType: Full Time
Hours: Variable