IT Desktop Support/Helpdesk Technician (Only USC/GCH)
Technical support engineer job in Waterloo, IA
Additional Information
Weekend on-call rotation required.
Overtime (OT) may be possible.
Metatarsal safety shoes required on Day 1.
May involve travel between Waterloo area locations.
Job Summary
Provide onsite deskside Tier 2 IT support to the Waterloo, IA location, ensuring smooth operation of end-user devices and resolving technical incidents in a timely manner.
Key Responsibilities
Perform and monitor standard IT processes and operations such as:
Imaging computers.
Replacing printer toner and parts.
Disposing of outdated IT assets.
Resolving trouble tickets from ServiceNow queues.
Document and distribute information, including:
Updating assets in Asset Center.
Following knowledge base (KB) articles and unit-specific procedures.
Maintain accurate logs, reports, and records:
Contact lists, process logs, incident reports, customer updates, inventory, and maintenance records.
Recognize and resolve problems within established procedures.
Report issues that fall outside documented solutions.
Support routine maintenance and inventory management of IT equipment and supplies.
Apply technical knowledge to troubleshoot basic end-user issues (hardware, software, and network).
Required Skills & Knowledge
Basic understanding of computing and networking fundamentals.
Proficiency in Microsoft Office, intranet, and internet applications.
Awareness of computer security policies and general cybersecurity principles.
Strong communication and documentation skills.
Preferred Qualifications
1+ year of IT support experience, but recent graduates with strong fundamentals are encouraged to apply.
Education
Degree in Information Technology or related field - or equivalent relevant experience.
High School Diploma or equivalent required.
Technical Support Specialist - Base44
Technical support engineer job in Cedar Rapids, IA
Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.
We exist for creators, solo founders, and entrepreneurs. The opportunity is huge, and with your help, our user-driven growth can become unstoppable.
Job Description
Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Specialist, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product. In this role, you will:
Operate with minimal supervision and substantial discretion on matters of significance.
Assist users with product-related issues, offering timely and effective solutions.
Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge.
Go beyond issue resolution: Educate users on effective vibe-coding techniques and guide them toward best-practice build approaches that help them realize their vision.
Proactively communicate technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed.
Work cross-functionally within a cohesive team environment to ensure product success, working closely with Development and Product teams to document issues, test features, and provide regular, actionable feedback.
***
This role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible.
This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids at least 3 days per week.
Qualifications
2+ years of experience working in Technical Support/Solution topics in a Web environment , owning complex investigations and escalations.
Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc ).
Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown.
Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements.
Effective and adaptable when things move fast and plans are still evolving.
Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset.
Bonus points
Bachelor's degree in computer science, information systems, or related field, or equivalent practical experience
Hands-on tinkering with “vibe coding” - side projects or small experiments you can show.
Strong technical writing for specifications, runbooks, and incident reports
Comfortable inspecting network requests and spotting errors in the console.
Experience troubleshooting API connections and integrations or with system reliability engineering.
Additional Information
We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language, no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.
We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it.
We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.
We are currently offering 2 shifts for this role:
9am - 5pm, Monday - Friday
10am - 7pm, Tuesday - Saturday
Technical Support Specialist - Base44
Technical support engineer job in Cedar Rapids, IA
Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.
We exist for creators, solo founders, and entrepreneurs. The opportunity is huge, and with your help, our user-driven growth can become unstoppable.
Job Description
Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Specialist, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product. In this role, you will:
* Operate with minimal supervision and substantial discretion on matters of significance.
* Assist users with product-related issues, offering timely and effective solutions.
* Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge.
* Go beyond issue resolution: Educate users on effective vibe-coding techniques and guide them toward best-practice build approaches that help them realize their vision.
* Proactively communicate technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed.
* Work cross-functionally within a cohesive team environment to ensure product success, working closely with Development and Product teams to document issues, test features, and provide regular, actionable feedback.
* This role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible.
This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids at least 3 days per week.
Qualifications
* 2+ years of experience working in Technical Support/Solution topics in a Web environment , owning complex investigations and escalations.
* Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc ).
* Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown.
* Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements.
* Effective and adaptable when things move fast and plans are still evolving.
* Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset.
Bonus points
* Bachelor's degree in computer science, information systems, or related field, or equivalent practical experience
* Hands-on tinkering with "vibe coding" - side projects or small experiments you can show.
* Strong technical writing for specifications, runbooks, and incident reports
* Comfortable inspecting network requests and spotting errors in the console.
* Experience troubleshooting API connections and integrations or with system reliability engineering.
Additional Information
We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language, no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.
We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it.
We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.
We are currently offering 2 shifts for this role:
9am - 5pm, Monday - Friday
10am - 7pm, Tuesday - Saturday
Deskside Support Technician
Technical support engineer job in Cedar Rapids, IA
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
Collabera listed in GS 100 - recognized for excellence and maturity
Collabera named among the Top 500 Diversity Owned Businesses
Collabera listed in GS 100 & ranked among top 10 service providers
Collabera was ranked:
32 in the Top 100 Large Businesses in the U.S
18 in Top 500 Diversity Owned Businesses in the U.S
3 in the Top 100 Diversity Owned Businesses in New Jersey
3 in the Top 100 Privately-held Businesses in New Jersey
66th on FinTech 100
35th among top private companies in New Jersey
***********************************************
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Position: Deskside Support Technician
Location: Cedar Rapids, IA
Duration: Contract (6 to 12 + months)
Job Description:
ROLE AND RESPONSIBILITIES
Perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops and laptops. Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency.
• Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software
• Become familiar with local and regional infrastructure, key contacts, and escalations in regards to other teams in the business
• Demonstrate outstanding understanding and communication when working with clients
• Perform break-fix support for a wide range of hardware and software (site specific software competency will be trained while on the job)
PREFERRED SKILLS AND COMMON TASKS ON THE JOB
Experience-based Windows 7 support
• BitLocker encryption
• Configuration/imaging
• Crash/BSOD resolution
• Installation environment
• General Windows OS troubleshooting
Hardware support and troubleshooting
• Troubleshooting hardware issues
• Replacing desktop/laptop hardware
• Installation of peripheral devices
Microsoft Office proficiency
• Proficiency in Word, Excel, Lync, Outlook, Access, PowerPoint (usage and support)
• Visio, Project (support)
• Able to create documentation and contribute to KB articles
• O365 support
Basic network troubleshooting
• Experience working with basic network hardware (switches)
• Troubleshooting connectivity issues
• Thorough understanding of wireless/wired networks
Customer service skills
• Comfortable working with people in a professional setting
Able to provide a calming demeanor when frustrated with the customer to reach a positive conclusion
Additional Information
IT Support Specialist
Technical support engineer job in Marion, IA
The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem resolution will involve the use of diagnostic and support request tracking tools, as well as require that the individual give remote support at the desktop and server level, escalating and coordinating support actions with other staff as needed. In addition, the IT Support Specialist is responsible for establishing and building relationships with clients by demonstrating willingness to pursue improved courses of action, delivering products and services that best serve client needs and using client feedback as a basis for improving service. The IT Support Specialist serves as an extension of the local facilities team after normal business hours, ensuring the facility is staffed for emergency response and physical security.
Essential Functions:
Provide initial analysis and triage for issues reported through phone calls, monitoring alerts from client and internal infrastructure, or service portal to gather all pertinent information, assess urgency, and facilitate resolution
Monitor critical infrastructure and security systems supporting the local facility. Escort for Data Center and provide Smart / Remote hands support
Respond to requests for technical assistance in person, via phone, and electronically, based on urgency
Diagnose, research, and resolve technical hardware, software, application, and performance issues. Escalate as necessary and work with 3rd-party providers when needed.
Requirements
Qualifications:
Associate degree in Computer Science, Information Systems or related field, or equivalent work experience
One + year experience in customer service role providing technical support
ITIL v3 or v4 Foundation certification or 1 year's work experience in an ITIL environment preferred
IT-related certifications preferred (CompTIA A+, Network+, Server+, CCNA or Microsoft)
Above average desktop/laptop/network/hardware/software/application troubleshooting skills
Microsoft Server Technologies, VMWare
Windows Operating Systems, Active Directory, O365
Experience using service management system for issue tracking
VOIP, WAN and LAN connectivity/routers experience preferred
Compensation:
The compensation for this position is $37,595 - 50,470 annually. Final offer amounts are determined by multiple factors including experience and skillsets.
Help Desk Support 3
Technical support engineer job in Coralville, IA
Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.
our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.
Job Description
Description:
Provide direct support, consultation, guidance and training to users and identify technical solutions. Support daily operations and assist with technology planning in an effort to maximize user and organizational effectiveness.
Note: In-Person Interview Only. No Web-cam, No Exceptions.
Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled.
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center.
The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential.
HDS3
3 to 5 years field experience and preferred education: 4 year college degree in field of specialty or equivalent education and experience combined.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Biomedical Technician / Equipment Support Specialist - Level III
Technical support engineer job in Iowa City, IA
Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals.
Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.
Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs.
Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners.
Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible.
Job Description
We are seeking a skilled and motivated Biomedical Equipment Technician to join our company's dynamic team. As a Biomedical Equipment Technician, you will play a crucial role in ensuring the reliability, functionality, and safety of medical equipment at the VA. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and working with Cerner integration. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of medical equipment.
Responsibilities:
Perform routine preventive maintenance on a diverse range of medical equipment to ensure optimal functionality and extend equipment lifespan.
Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications.
Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy.
Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats.
Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines.
Conduct electrical safety inspections to identify and address potential hazards associated with medical equipment operation, cords, and plugs.
Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution.
Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems.
Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS).
Provide technical support and training to medical staff on the proper operation and handling of medical equipment.
Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks.
Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care.
Experience with Cerner electronic health record (EHR) systems and integration is preferred.
Location: Iowa City VA Medical Center - 601 Highway 6 West, Iowa City, IA 52246-2209
Basic Qualifications
The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract:
Experience within a medical center and Biomedical Engineering department
OR, Experience working in or with the Veterans Health Administration (VHA)
OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations
In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract.
Role Specific Qualifications:
A two-year associate degree or higher in an applied science or equivalent military training.
Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various medical equipment.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of test equipment.
Ability to read, analyze, and interpret technical literature, schematics, and drawings.
Level III Experience - A minimum of five years of hospital or healthcare experience performing medical equipment maintenance.
Eligibility:
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Must be able to obtain and maintain the required federal public trust clearance for this role
Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption.
Compensation:
Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below.
Salary range: $57,000 - $72,000
Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan.
Our Commitment to Equal Employment Opportunity.
Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.
Applying for this Job:
Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...)
Candidates must fill out the below form to the best of their knowledge
After-Hours IT Support Desk Technician
Technical support engineer job in Cedar Rapids, IA
The 20 is looking for a hard-working After-Hours Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.
Schedule & Location
This is a full-time, after-hours position with a set schedule of 5:00 PM 2:00 AM CST. The first portion of the shift (5:00 PM 9:00 PM) will be worked onsite at our Cedar Rapids, IA office, and the second portion (10:00 PM 2:00 AM) will be worked remotely from home.
Responsibilities
* Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
* Manage ticket queue to ensure timely resolution
* Provide customer support using remote connection software
* Provide thorough documentation on each customer interaction
* Prioritize ticketing system flow by following SOPs and KB articles for resolution
* Meet or exceed KPI goals
* Troubleshooting of the following, though not limited to:
* Advanced desktop issues
* VPN connectivity
* Entry-level server support
* Hardware issues
* Line of business support
Requirements
* IT Fundamentals and A+ certifications, or equivalent professional experience
* 1+ year of professional help desk experience
* Strong customer service skills
* High attention to detail
* Ability to follow instructions and policies
* Ability to adapt to changing and fast-moving environments
* Strong phone skills
Benefits:
* Medical/Dental/Vision health plans
* PTO/Sick/Holiday pay
* Dependent Care FSA
* Paid Parental Leave
* Life Insurance 100% Company Paid
* Incredible company culture
* Explosive company growth
* Company sponsored Team Building Events
* State of the art, modern office with amenities: onsite gym, snacks, drinks, and a food hall
Physical Demands:
The physical demands below describe the essential job functions needed to complete this job.
* Consistent hand and finger dexterity necessary to operate computer equipment
* Consistently required to sit, stand, walk, talk, hear, and see
* Routine use of hands to type
* Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
* Occasional need to walk around the office
* Consistent vision abilities required; close vision, depth perception, and ability to focus
* Occasional need to lift and/or move up to 30 pounds
Environmental Conditions:
* The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)
* Work is in an open office environment with steady conversation and interruption
The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.
IT Support Analyst - Extended Technical Support
Technical support engineer job in Iowa City, IA
Do you have strong interest in providing exceptional technical support to end users? Do you thrive in an active technical environment where no two days are the same? If so, Extended Technical Support at the University of Iowa may be the place for you!
Extended Technical Support, part of IT Services at the University of Iowa, is home to both IT Analysts and IT Support Consultants who provide direct support, consultation, guidance, and training to users and identify technical solutions. These roles are responsible for the basic design, installation, setup, and maintenance of security patches, operational integrity, and support of stand-alone and networked computer systems in both Windows PC and Macintosh environments.
Duties include:
· Collaborating with colleagues to design, install, and configure hardware and software solutions.
· Applying security patches and maintaining operational integrity of systems.
· Providing basic training to end users on supported systems.
· Administering public resource areas, ensuring a seamless experience for all.
· Explaining technical concepts to non-technical customers in a clear and friendly manner.
· Maintaining accurate software and hardware inventory records.
· Being a go-to resource for resolving IT-related issues promptly and effectively.
This is an onsite position.
This position is not eligible for University sponsorship for employment authorization.
For a detailed job description of either position listed above, please email Melanie Bell at **********************.
Qualifications:
Required Qualifications:
· Bachelor's degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
· Professional support experience (typically 6 months - 1 year) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
· Experience supporting Windows personal computers and laptops.
· Experience supporting printers, multi-function devices, etc.
· Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
· Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
· Demonstrated excellent written and oral communication skills.
· Excellent interpersonal, customer service and teamwork skills (including with technical peers).
· Physical ability to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
· Valid US driver's license and ability to meet UI fleet safety requirements.
· Experience supporting Apple computers and laptops.
· Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
· Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
· General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
Application Details:
In order to be considered, applicants must upload the following materials and mark them as “Relevant File” to the submission:
· Resume
· Cover letter
Information Technology Services will be hiring for one level listed within this requisition, depending on the qualifications of the successful finalist.
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For questions or additional information, please contact **********************.
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.
Additional Information Compensation Contact Information
Easy ApplyDesk Side Technician
Technical support engineer job in Waterloo, IA
We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.
Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.
We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.
We have more than 25 years of staffing industry knowledge and can provide you with superior
candidates to match your technical and professional needs.
Job Description
• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
Qualifications
• High school diploma or equivalent required
• 2+ years' experience
• HP Certification
• Proficient in Microsoft Active Directory
• Ability to resolve Windows XP and Windows7 Operating System Issues and Errors
• Solid foundation of Personal Computer experience
• Excellent troubleshooting capability
• Ability to work in a team environment as well as independently
• Strong sense of customer service
• Proven ability to remain flexible in a changing environment
• Attendance and schedule adherence are requirements of this position
• Ability to walk and bend and perform labor-related duties of connecting computer equipment
• Ability lift up to 50 lbs. when moving electronic equipment. All lifts over 50 lbs. require two or more employees to perform the task.
• May require additional project-specific training
Additional Information
IT Specialist- Health Applications
Technical support engineer job in Tama, IA
TITLE: IT Specialist - Health Applications DEPARTMENT: Information Technology CLASSIFICATION: Non-exempt
POSITION DESCRIPTION:
Researches, analyzes, and supports Health system applications. Monitors the needs of the Health system. Works with IT and Health staff to meet the software needs of the clinic. Manages assigned projects.
DUTIES & RESPONSIBILITIES:
Health Application Systems Skills:
* Maintains and supports electronic health system applications.
* Provides technical analysis, issue resolution, enhancements, and modifications to meet the needs of the clinic.
* Troubleshoots application issues and works with vendor to resolve the issue.
* Recommends modifications for the application to improve clinic workflow, efficiency, and productivity of clinic staff.
* Maintains interfaces from health system applications and troubleshoots issues in a timely manner.
* Assists with upgrade in the of health system applications.
* Organize and perform group training and cross-training activities related to Health Systems and general PC skills.
* Assists and maintains credentials of users and additional high security level tasks.
* Complies with HIPAA rules and maintains all patient information confidentially and securely.
Information Technology Skills:
* Work with Health Applications Coordinator to carry out IT initiatives related to Health Systems.
* Supports the Information Technology Department's strategic plans and attends IT meetings.
* Manage assigned projects and ensure projects are completed.
* Implement IT decisions and recommendations as appropriate.
* Other duties as assigned.
REQUIREMENTS:
* Combination of education (High School\/GED, Associates Degree, Technical School\/Certifications, or Continuing Ed credits.) and\/or experience in support of Health system applications.
* Knowledgeable and proficient computer skills including use of word processing, using spreadsheets, internet and email.
* Familiar with clinical workflows and understanding the roles of a clinical practice.
* Prefer demonstrated knowledge in teambuilding and teamwork.
* Ability to communicate effectively verbally and in writing.
* Ability to identify bottlenecks and is proactive in resolving the situation.
* Must be dependable, have a great work ethic, possess initiative, be self-motivated and be able to work with minimal supervision.
* Must submit to and successfully pass an extensive criminal background investigation.
* Valid driver's license and insurable.
SUPERVISION: IT Director
SALARY LEVEL:
$59,384-$91,500","
Systems Engineer
Technical support engineer job in Cedar Rapids, IA
Pay Range: $55-64 * You will perform design, requirements, validation, & verification tasks for MH-60M and MH-47G cockpit avionics for the US Army Special Operations Aviation (SOA) programs.
* You will perform Platform Systems specific on-site execution of requirements-based testing, robustness and ad-hoc testing in a lab environment (schedule flexibility is necessary during formal test phases).
* You will support cross-functional team development with both external customer stakeholders and internal software and hardware engineering teams for different Common Avionics Architecture System (CAAS) builds.
* You will perform your tasks using various engineering tools including TNT, DOORS, JIRA, PREP, Microsoft, SVN and others.
* You will perform investigations of the Aerospace lab hardware and environment; including integration investigations of the interfaces for Aerospace equipment and government furnished equipment in the lab.
Required qualifications
* Relevant Systems Engineering Job Experience
* Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM)
* Working knowledge / understanding of data busses and protocols (Ethernet, MIL-STD-1553B, and ARINC-429)
Preferred qualifications
* Military Avionics Experience
* Experience with TNT, DOORS, PREP, JIRA and/or Microsoft Office Suite is desired.
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices.
Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com.
Systems Engineer
Technical support engineer job in Cedar Rapids, IA
Performance Software is a midsize company with a great work-life balance, providing innovative software and hardware to our client companies. We are looking for a Systems Engineer to join our team.
Pay: $85,000-$120,000 DOE
Experience Required:
· Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.
· FMS (Flight Management System) experience is preferred
· ARP-4754.
· Work on embedded systems for aerospace applications, including design, development, testing, and validation/verification.
· Apply DO-178B guidelines to ensure compliance with safety-critical software standards.
· Use DOORS for requirements management and traceability.
· Support flight control systems development.
· Perform system testing and validation to ensure the integrity and reliability of embedded software.
· Hands-on experience working with DO-178B and DOORS.
· Strong knowledge of embedded systems, test, validation, and verification processes.
About Performance:
Performance Software is engaged in the design of Real-time Embedded Software and Hardware. This includes Avionics and Space Exploration applications such as Synthetic Vision Cockpit Displays, Flight Management System Guidance and Navigation, Platforms, Submarine Control Panels and Datalink Applications. Our customers are both Commercial and Defense-related avionics and rocketry suppliers/manufacturers. Performance Software has been in business since 1998; we were awarded INC Magazine 5000 Fastest Growing Companies and Best Places to Work for multiple years.
Why Performance?
Our foundation was built by implementing the characteristics from large companies that we liked and eliminating the characteristics that we did not. Without the archaic practices from larger organizations, we fully embrace the culture of clear accountability, a positive attitude, transparency between every department, and productivity over the clock. This builds trust between management and employee's, which provides us with our greatest strengths as an organization, flexibility, and work life balance.
To learn more about Performance Software:
*******************************
Performance Software is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please discuss this with your recruiter if you are selected for an interview.
Systems Engineer
Technical support engineer job in Cedar Rapids, IA
Join our team as a Systems Engineer, where you will play a critical role in designing and validating avionics systems for the US Army Special Operations Aviation programs. In this position, you will collaborate with cross-functional teams and perform on-site testing of cockpit avionics.
Responsibilities
* Perform design requirements validation and verification tasks for MH-60M and MH-47G cockpit avionics.
* Execute requirements-based testing, robustness, and ad-hoc testing in a lab environment.
* Support cross-functional team development with both external customer stakeholders and internal software and hardware engineering teams.
* Utilize various engineering tools including TNT, DOORS, JIRA, PREP, Microsoft SVN, and others.
* Investigate Collins Aerospace lab hardware and environment, including integration investigations of interfaces for Collins Aerospace equipment and government-furnished equipment.
Essential Skills
* Proficiency in systems engineering.
* Experience with supporting data busses and protocols such as Ethernet or MIL-STD.
* Mechanical engineering knowledge.
* Electrical engineering expertise.
Additional Skills & Qualifications
* Relevant Systems Engineering Job Experience.
* Degree in Science, Technology, Engineering, or Mathematics (STEM).
* Understanding of data busses and protocols like Ethernet, MIL-STD-1553B, and ARINC-429.
* Military avionics experience.
* Familiarity with TNT, DOORS, PREP, JIRA, and Microsoft Office Suite.
Work Environment
This is an office-based role located onsite at the Collins Aerospace facility in Cedar Rapids. The position requires schedule flexibility during formal test phases.
Job Type & Location
This is a Contract position based out of Cedar Rapids, IA.
Pay and Benefits
The pay range for this position is $40.00 - $53.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cedar Rapids,IA.
Application Deadline
This position is anticipated to close on Dec 10, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Systems Engineer II - SOA Platform Systems (Onsite)
Technical support engineer job in Cedar Rapids, IA
Country:
United States of America Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Security Clearance:
DoD Clearance: Secret
Are you ready to shape the future of aerospace with cutting-edge technology? Join our Rotary Wing Platform Systems Team within the Military Avionics group at Collins Aerospace. Here, you will play a crucial role in developing and testing avionics for US Army Special Operations Aviation (SOA) programs. This dynamic position offers flexibility to push the boundaries of technology, enhancing the capabilities of A/MH-6, MH-60M and MH-47G aircraft platforms. This role requires a highly motivated person to help lead the charge for the SOA programs.
What You Will Do:
You will perform design, requirements, validation, & verification tasks for A/MH-6R, MH-60M and MH-47G cockpit avionics for the US Army Special Operations Aviation (SOA) programs.
You will perform Platform Systems specific on-site execution of requirements-based testing, robustness and ad-hoc testing in a lab environment (schedule flexibility is necessary during formal test phases).
You will support cross-functional team development with both external customer stakeholders and internal software and hardware engineering teams for different Common Avionics Architecture System (CAAS) builds.
You will have the potential opportunity to see your work in action by assisting in flight test events at customer facilities.
You will perform your tasks using various engineering tools including TNT, DOORS, JIRA, PREP, Microsoft, SVN and others.
You will perform investigations of the Collins Aerospace lab hardware and environment; including integration investigations of the interfaces for Collin Aerospace equipment and government furnished equipment in the lab.
Up to 10% of domestic travel as needed.
What You Will Learn:
You will deepen your understanding of aircraft systems engineering, gaining insights into advanced integration and development processes.
You will build your leadership skills and influence major project outcomes.
You will expand your professional network, working alongside avionics experts and customers.
Qualifications You Must Have:
Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 2 years of prior relevant experience or an Advanced Degree in a related field.
Systems Engineering Experience
Ability to require a secret DoD clearance after day 1
Qualifications We Prefer:
Collins Aerospace's Common Avionics Architecture System (CAAS) experience.
Avionics experience.
Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 2 years of experience.
Experience (military or civil aircraft) in avionics systems, specifically testing and troubleshooting.
Working knowledge / understanding of data busses and protocols (Ethernet, MIL-STD-1553B, and ARINC-429)
Experience with TNT, DOORS, PREP, JIRA and/or Microsoft Office Suite is desired.
Organizational skills including associated documentation.
Research test requirements and prepare test plans and procedures.
What We Offer:
Benefits:
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!
This role may be eligible for relocation.
Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that's redefining aerospace, every day.
The salary range for this role is 66,000 USD - 130,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Auto-ApplyServer Support Technician
Technical support engineer job in Waterloo, IA
The Server Support Technician is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all time, mileage, and other requirements in an accurate and timely manner
Understand all Safety policies and guidelines and works within the guidelines and policies on a daily basis
Other duties may be assigned to meet business needs
Additional requirements may exist if offer of employment is extended
Requirements
Education and Experience:
Typically requires technical school certification or equivalent and 2-5 years of relevant experience
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to work overtime as required
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs.
Must be able to pass annual criminal and motor vehicle background
Must own a basic repair tool kit
Ability to pass drug screen at time of hire or as business needs require
Ability to pass agility test at date of hire or internal transfer and every 3 years thereafter
Must be part of stand-by rotation in the assigned geography as directed by manager
Help Desk Support
Technical support engineer job in Coralville, IA
Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemes and unconventional channels to provide one-stop solutions for all your workforce needs.
our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.
Job Description
Description:
Provide direct support, consultation, guidance and training to users and identify technical solutions. Support daily operations and assist with technology planning in an effort to maximize user and organizational effectiveness.
The Client has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled.
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for
computer users and machines in a high call volume center.
The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential.
Skill Required
Bachelor's degree in Computer Science, MIS, or IT-related field or equivalent combination of education and experience.
6 months to 1 year of work experience in a high volume Help Desk, Call Center, or other Customer Service environment.
Experience troubleshooting problems with Windows 7 and Microsoft Office 2010 Suite.
Excellent verbal and written communication skills.
Strong problem solving skills and the ability to quickly learn new software.
Proven ability to work independently with a strong focus on customer service.
Working knowledge of computer hardware and peripherals.
Qualifications
Note: In-Person Interview Only. No Web-cam, No Exceptions.
Additional Information
Best Regards,
Amrit Lal
IT Support Desk Technician
Technical support engineer job in Cedar Rapids, IA
The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive.
We are looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.
This position is 100% onsite, in-office.
Responsibilities:
* Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
* Manage ticket queue to ensure timely resolution
* Provide customer support using remote connection software
* Provide thorough documentation on each customer interaction
* Prioritize ticketing system flow by following SOPs and KB articles for resolution
* Meet or exceed KPI goals
* Troubleshooting of the following, though not limited to:
* Advanced desktop issues
* VPN connectivity
* Entry-level server support
* Hardware issues
* Line of business support
Requirements:
* IT Fundamentals and A+ certifications, or equivalent professional experience
* 1+ year of professional help desk experience
* Strong customer service skills
* High attention to detail
* Ability to follow instructions and policies
* Ability to adapt to changing and fast-moving environments
* Strong phone skills
Benefits:
* Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
* Competitive 401(k) participation with up to 4% contribution match
* Certification reimbursement to support your continued development
* Meaningful opportunities for advancement within a growing organization
* A culture built on drive, accountability, collaboration, and excellence
Physical Requirements
This role primarily involves working in an office environment with regular use of a computer and phone. Candidates should be able to:
* Sit or stand for extended periods
* Use hands and fingers for typing and computer work
The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.
CSS Support Tech III (CST III) - Turn Center (1st shift)
Technical support engineer job in Iowa City, IA
Central Sterilizing Services is seeking a full-time Support Technician III (Central Service Technician III) on 1st shift. This position will be scheduled Monday-Friday. 7:00 AM to 3:30 PM. This position will be located within the Turn Center at the Medical Center University campus in Iowa City.
The CSS Support Technician at the TC Processing location oversees all support duties within this smaller satellite facility. This role includes managing bi-weekly disposable supply orders and ensuring all necessary items are stocked and available. The technician is also responsible for coordinating TC Holding for Completion trays, working closely with ISC staff to ensure that trays are completed promptly.
In addition, this position requires collaboration with the Support Team to identify and replace missing instruments in trays at the TC location. The technician also serves as a key point of contact for CSS Operations and Nurse Liaisons, helping to troubleshoot and resolve instrument and supply-related issues. They are also responsible for creating instrument equivalencies, building new instruments and products into the tracking system, and completing tray optimization requests to improve efficiency and accuracy in instrument management.
To further support department operations, the technician is actively involved in updating TC backup locations, removing unnecessary instruments, and creating space for Clinic instruments that do not currently have assigned locations. Additionally, they act as a resource on the assembly floor, providing support and guidance to staff to ensure proper tray assembly and adherence to quality standards. This role is essential in maintaining workflow efficiency, ensuring accurate instrument tracking, and supporting the overall operations of the TC Processing location.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
May serve as lead technician and provides expertise regarding technical procedures related to the preparation of sterile instruments, supplies and equipment for use in medical and surgical procedures. Identifies operational concerns and takes corrective action. Assigns technical duties to personnel and assumes responsibility for accurately completing shift duties. Assesses and monitors staff competency, provides feedback and support to assist with performance evaluations.
Monitors productivity in assigned areas according to established standards and procedures. Insures that Quality Assurance tasks are performed.
Performs, or may direct performance of, all aspects of training within their area of responsibility and documents employee training progress in training guides.
Decontaminates, disassembles, inspects, cleans, sorts, and reassembles highly complex surgical instrument and implant trays, operates automatic scope washers, sonic washers, and mechanical washer/decontaminators. Performs microbicidal processes, standard/transmission based precautions and engineering and work practice controls. Handles large volumes of complex, high dollar flexible scopes, delicate eye instruments, power equipment and different instrument patterns.
Interprets manufacturer specifications for care and handling of instrumentation and determines proper sterilization techniques. Inspects and evaluates instruments for proper function and cleanliness. Confirms all quality assurance mechanisms are in place.
Performs, or may direct performance of, all aspects of sterilization, packaging inspection, equipment operation, safety procedures, proper documentation, and prioritization. Sterilizes items per manufacturer's instructions, verifies correct parameters used for all instruments.
Assembles, or may direct assembly of, instrument trays in accordance with patient/surgeon procedure specific cards within appropriate time frame and documents missing items. Performs duties in a high stress environment, responds to emergencies and urgent add-on cases. Receives and responds to a high volume of phone calls to provide additional items as needed.
Performs, or may direct performance of, inventory management for high volume of supplies and implants.. Monitors the inventory level of instruments and supplies used in the department and obtains replacements when needed. Maintains inventory records and prepare reports, as needed, for assigned areas.
Performs biological monitoring of sterilizers to ensure sterilizer efficacy. Conducts challenge tests on sterilization and decontamination equipment. Performs preventative maintenance functions on all equipment, as needed.
Recommends measures to improve production/service methods, equipment performance, scheduling, quality control, and suggest changes in working conditions and use of equipment to increase efficiency and safety of the unit.
Serves as a hospital wide resource on complex and or technical questions related to sterilization, decontamination, disinfection, and maintenance of sterile supplies.
Advises medical staff and others concerning policies pertaining to sterilization and the maintenance of sterile products.
Participates in and contributes to department/division/unit committees, meetings and/or projects and in-services.
Works with management to plan for future needs of assigned shift, including personnel needs, program development, intradepartmental relationships and instrument/equipment needs.
Maintain departmental policies and procedures and established quality improvement, safety and infection control standards.
Performs other projects or tasks as assigned.
Merit Alpha Matrix | University Human Resources - The University of Iowa
MINIMUM ELIGIBILITY REQUIREMENTS:
Verified experience with or documented completion of a medical terminology course and
High school graduation or equivalent, with courses in the physical and natural sciences and mathematics; and
Must possess and maintain certification from the Certification Board for Sterile Processing and Distribution (CBSPD) or the International Association of Health Care Service Material Management (IAHCSMM); and
Four years of related experience working in a medical field that includes a sterile processing component, or,
Three years of working in sterile processing and one year of experience in a functional supervision role, or;
Three years of related experience in a medical field that includes a sterile processing component and one year of college level course work.
Position and Application details:
In order to be considered for an interview, applicants must upload the following documents and mark them as required to the submission:
Resume
Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization. Please contact ************************ with any questions.
Additional Information Compensation Contact Information
Easy ApplySystems Engineer
Technical support engineer job in Cedar Rapids, IA
Performance Software is a midsize company with a great work-life balance, providing innovative software and hardware to our client companies. We are looking for a Systems Engineer to join our team.
Location: Cedar Rapids
Pay: $85,000-$120,000 DOE
Experience Required:
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or haveprotected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.
FMS (Flight Management System) experience is preferred
ARP-4754.
Work on embedded systems for aerospace applications, including design, development, testing, and validation/verification.
Apply DO-178B guidelines to ensure compliance with safety-critical software standards.
Use DOORS for requirements management and traceability.
Support flight control systems development.
Perform system testing and validation to ensure the integrity and reliability of embedded software.
Hands-on experience working with DO-178B and DOORS.
Strong knowledge of embedded systems, test, validation, and verification processes.
About Performance:
Performance Software is engaged in the design of Real-time Embedded Software and Hardware. This includes Avionics and Space Exploration applications such as Synthetic Vision Cockpit Displays, Flight Management System Guidance and Navigation, Platforms, Submarine Control Panels and Datalink Applications. Our customers are both Commercial and Defense-related avionics and rocketry suppliers/manufacturers. Performance Software has been in business since 1998; we were awarded INC Magazine 5000 Fastest Growing Companies and Best Places to Work for multiple years.
Why Performance?
Our foundation was built by implementing the characteristics from large companies that we liked and eliminating the characteristics that we did not. Without the archaic practices from larger organizations, we fully embrace the culture of clear accountability, a positive attitude, transparency between every department, and productivity over the clock. This builds trust between management and employees, which provides us with our greatest strengths as an organization, flexibility, and work life balance.
To learn more about Performance Software:
*******************************
Performance Software is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please discuss this with your recruiter if you are selected for an interview.