Computer IT Support Technician (MSP Experience Preferred)
Technical support engineer job in Brighton, MI
Creative Programs & Systems (CPS)
Brighton, MI
(On-site)
Full-Time | Mid-Advanced Level
Creative Programs & Systems (CPS) is seeking an experienced IT Support Technician to join our team. The ideal candidate has prior experience working for a Managed Service Provider (MSP) and possesses strong knowledge of servers, networking, Microsoft 365, and general IT best practices. This position involves supporting multiple business clients across Michigan and the U.S., providing both remote and on-site technical assistance.
Responsibilities:
Provide Tier 1-3 technical support for workstations, servers, and network systems across client environments
Troubleshoot and resolve issues with Active Directory, DNS, DHCP, Group Policy, and file/print services
Manage Microsoft 365 environments, including Exchange, Teams, SharePoint, and user administration
Perform network configuration and troubleshooting (firewalls, switches, routers, VPNs, VLANs)
Deploy, monitor, and maintain backup and disaster recovery solutions
Configure and maintain Windows Server environments (2012-2022) and virtual machines (Hyper-V, VMware)
Implement security best practices, including patching, MFA, endpoint protection, and password management
Monitor RMM tools for alerts, system performance, and automated maintenance tasks
Document procedures, client configurations, and issue resolutions accurately in ticketing systems
Provide occasional on-site support for client installations, upgrades, and troubleshooting
Requirements:
3+ years of IT support experience, preferably in an MSP environment
Strong understanding of Windows Server, networking fundamentals, and Microsoft 365 administration
Familiarity with ConnectWise, N-able, or similar RMM and PSA tools preferred
Ability to manage multiple client environments and prioritize support tickets efficiently
Excellent problem-solving and communication skills
Valid driver's license and reliable transportation for client visits
Preferred Certifications:
CompTIA A+, Network+, or Security+
Microsoft Certified: Modern Desktop Administrator or Azure Administrator
Any other relevant vendor certifications (Cisco, VMware, etc.)
Why Join CPS:
CPS has supported businesses throughout Michigan and across the U.S. for over 30 years with professional IT services, computer consulting, and software development. We are a small, family-owned company that values integrity, learning, and teamwork. We offer competitive pay, professional growth opportunities, and a work environment built on respect and excellence.
To Apply:
Submit your resume and a brief cover letter detailing your IT support experience to **************.
Information Technology Specialist
Technical support engineer job in Troy, MI
About Us
E7 Solutions is a technology partner helping teams work smarter across the tools they love. As an Atlassian Platinum Solution Partner and a Superhuman partner, we deliver seamless integrations, process improvements, and scalable collaboration environments. Our growing network of partnerships ensures clients stay connected, efficient, and ready for what's next.
Our core values underscore our work, and our unique culture is at the heart of our motivation. E7 embraces a remote-friendly culture built on trust, balance, and collaboration. We bring together distributed talent with a strong local presence in Troy, Michigan - proving that innovation and connection can thrive anywhere. We strongly believe in the philosophy that "to conquer every mountain, we must go as a team." This commitment to teamwork has earned us recognition, including being awarded Crain's Coolest Places to Work in recent years.
E7 is a privately-owned firm headquartered in Troy, Michigan and serves clients both domestically and globally.
About the Role
The Information Technology Specialist will be responsible for the administration, configuration, and support of the company's core business applications, including Microsoft 365 Business Premium, Slack, Zoom, HubSpot, and other SaaS platforms. This role will also take ownership of the company's network and cybersecurity operations, ensuring the reliability and security of the office network, employee devices, and remote access infrastructure. The Specialist will also ensure the stability, security, and performance of business-critical applications and systems.
Key responsibilities include:
Administer and manage Microsoft 365 Business Premium, including Exchange, SharePoint, Teams, and security/compliance features.
Configure and support Slack, Zoom, HubSpot, and other SaaS applications.
Evaluate and implement new tools and features to improve productivity and collaboration.
Maintain and troubleshoot office network hardware (routers, switches, firewalls, Wi-Fi).
Manage VPN access and network configurations for secure remote connectivity.
Lead the development, implementation, and enforcement of cybersecurity policies.
Monitor systems for vulnerabilities, manage endpoint protection, and respond to incidents.
Conduct regular audits and ensure compliance with data protection regulations.
Develop and maintain user guides, knowledge base articles, and quick reference materials.
About You
Bachelor's degree in information technology, Computer Science, or a related field is preferred.
Certifications such as MS-102 (Microsoft 365 Administrator) or the equivalent are required.
Proven experience administering Microsoft 365 and other SaaS platforms.
Strong understanding of cybersecurity principles, tools, and best practices.
Prior experience managing small office networks and remote access infrastructure.
Experience supporting Windows/mac OS devices and common productivity tools.
Familiarity with ITIL or other IT service management frameworks is preferred.
Experience with automation and scripting for SaaS administration is preferred.
Additional certifications in cybersecurity (e.g., CompTIA Security+, CISSP, Microsoft SC-900) are a plus.
Help Desk Analyst
Technical support engineer job in Auburn Hills, MI
We're looking for a Service Desk Analyst to support our user community by documenting, triaging, and resolving IT service requests that come in through phone, email, and online channels. In this role, you'll be a key point of contact for end users and will coordinate assignment and follow-through with appropriate IT teams to ensure timely, effective resolution and a great customer experience.
What you'll do
Serve as the first point of contact for IT support requests received via phone, email, and online ticketing
Document incidents and service requests clearly and completely in the ticketing system
Troubleshoot and resolve common issues; escalate appropriately when needed
Coordinate assignment of requests to the correct IT staff or resolver groups
Track ticket progress and ensure timely updates, communication, and closure
Follow defined IT Service Management (ITSM)/ITIL processes for incident, request, and escalation handling
Contribute to improved support by identifying patterns, recommending solutions, and supporting knowledge documentation
What we're looking for
Experience in a Service Desk, Help Desk, or IT Support environment with 4 years of experience
Experience using ServiceNow
Strong customer service mindset with excellent written and verbal communication
Ability to prioritize, manage multiple tickets, and work effectively under deadlines
Comfort working with ticketing workflows and documenting steps/results
Strong troubleshooting skills and ability to partner across IT teams
Desktop Specialist
Technical support engineer job in Sterling Heights, MI
Job Description:-
Must possess a professional demeanor and strong customer service/consulting/training skills
Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
Basic understanding of networks, Intel servers and telecoms
Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
Strong Microsoft operating system troubleshooting skills
Strong mac OS operating system (Big Sur & above) troubleshooting skills
Strong problem solving and critical thinking skills
Strong written and verbal communication skills
Must be self-motivated and the ability to work independently with minimal supervision
Must have excellent time management skills
Must be detail and process oriented
Ability to walk long distances across large facilities
Must be able to pass a background security check
Valid driver's license and reliable transportation
What will make a candidate stand out
Experience with ticketing systems (Service Now, Smart IT, IT connect etc.)
Experience working with executives
Certifications: Hardware such as A+ or equivalent, Microsoft - MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP
Experience performing remote control of PCs and video conferencing knowledge
SCCM experience
Compensation and Benefits
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
IT Cloud and Systems Administrator
Technical support engineer job in Livonia, MI
The IT Cloud and Systems Administrator will be responsible for the design, implementation, and maintenance of DMP's IT systems. This role requires a highly skilled professional with extensive experience in managing complex, hybrid IT environments across 2 locations. The ideal candidate will be a disciplined, proactive problem-solver with a strong background in systems administration, network management, security and transitioning data and/or servers to new locations.
Main Duties and Responsibilities
Server & Network Administration
Perform server administration tasks, including user/group/LDAP administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
Analyze and monitor datacenter performance, health, and utilization with software management tools and respond to hardware issues as they arise; determine specifications, install, deploy, test, and maintain new servers and virtual machines as needed
Maintain internal infrastructure requirements including laptop and desktop computers, servers, routers, switches, firewalls, printers, security, support internet, intranet, LANs, WANs, and network segments
· Configure and maintain LAN/WAN, firewalls, VPNs, and switches.
· Ensure secure and reliable FTP data transfers from international partners
· Design, install, configure, and maintain computers, servers, networks, and related infrastructure
· Monitor systems performance and ensure reliability and availability
· Troubleshoot and resolve hardware, software, and network issues
· Perform regular system backups and recovery procedures and audits
· Develop and maintain documentation for systems and processes
· Deploy scalable processing frameworks using cloud or software-defined hardware, or server-less approaches where applicable
Work closely with Software Engineers to develop automated deployment strategies for seamless, well-tested and reliable processing pipelines
Stay current with IT industry trends and emerging technologies
Recommend and implement best practices for achieving high reliability, scalability and cost optimization
Database and Security Administration
Support PostgreSQL databases and remote access systems.
Implement and manage robust security measures to protect network infrastructure, servers, databases, and cloud environments.
Conduct regular vulnerability assessments, penetration testing, and security audits to identify and mitigate risks.
Monitor security logs and alerts to proactively detect and respond to threats, intrusions, and anomalies.
Ensure compliance with industry standards and regulations such as ISO 27001, NIST, and GDPR where applicable.
Manage firewalls, antivirus software, endpoint protection, and intrusion detection/prevention systems (IDS/IPS).
Develop and enforce security policies, access controls, and user authentication protocols.
Coordinate incident response efforts and maintain documentation of security events and resolutions.
Stay current with emerging cybersecurity threats and recommend best practices for risk mitigation.
Collaborate with internal teams to ensure secure software development and deployment practices.
Provide training and guidance to staff on security awareness and safe computing practices.
Team Collaboration and Support
Work closely with a small IT team (3 staff members) to support daily operations.
Provide Tier 2/3 support for escalated issues.
Document systems, procedures, and configurations.
Skills, Qualifications, and Competencies
Required Skills
Bachelor's degree in Computer Science, IT, MIS or related field with a Computer/Software Engineering focus.
A minimum of 5 years of professional experience in system administration of cloud and on-premises infrastructure based IT services
Proficiency in Windows and Linux operating systems
Strong knowledge of network protocols and services (e.g., TCP/IP, DNS, DHCP, VPNs, firewalls).
Experience with virtualization and container technologies (e.g., VMware, Kubernetes, Docker)
Hands-on experience with at least one of the major cloud platforms (e.g., AWS, OCI, Azure, GCP)
Network troubleshooting and performance tuning.
Proven incident response and security hardening experience
Compliance awareness (e.g., ISO 27001, NIST, GDPR)
Excellent troubleshooting, problem-solving and analytical skills
Familiarity with PostgreSQL and remote access tools.
Strong communication and interpersonal skills
Preferred Skills
Certifications: MCSE, RHCE, CCNA or similar
Experience with DevOps tools (Jenkins, Bitbucket, Docker, Kubernetes).
Scripting in Python or Bash.
Experience with geospatial data or lidar processing is a plus.
Work Environment
On-site presence required at our Livonia, MI office.
Fast-paced office environment with multiple priorities and competing demands
Regular office hours with some requirements for additional work during busy times.
May work for long periods reviewing data on computer
Occasional 15-20% travel to office in California
Assets
Experience with test driven DevOps
Experience with continuous integration environments
Experience with configuration management & ALM systems such as Atlassian, Jenkins, Bitbucket, and Polarian is a plus
Moving servers and/or data to across servers a plus
Coding using python
Domain knowledge of Geospatial subject domain
Disclaimer
This job description is not designed to be a complete list of all activities required to be successful in the above position. DMP NA retains the right to change or assign other activities to this position.
IT Field Technician
Technical support engineer job in Novi, MI
Job title: IT Field Technician
Duration: 12+ months
Location: Novi, MI (Would be traveling to various local hospitals), mileage reimbursement would be paid from hospital to hospital.
Note: Must live within a 30-minute commute to Novi, MI
Principal Duties and Responsibilities:
Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
The IT Technician performs semi-complex work within technical or paraprofessional area.
Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
Documents and refers complex, unusual problems to other support teams.
Required Skills & Experience:
Must have 2-3+ years of IT Field Support experience (Client/customer facing)
One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required.
Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms.
Preferred Skills & Experience:
Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred.
ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred
Education:
HS Diploma or equivalent.
Preferred education:
Associates degree, bachelor's degree or 2 years of vocational technical training preferred.
Information Technology System Administrator
Technical support engineer job in Oak Park, MI
IT Systems & Operations Administrator
Imagine working in a place where your manager truly believes in your personal and professional development.
It's not imaginary. It's image One.
It's for real. We have an award-winning company culture like none you've ever experienced. We offer fantastic opportunities for professional development, financial stability and personal fulfillment.
We invest in your success. Each year you will complete a Vision and Goals Worksheet outlining your personal, professional and health goals. Our Leadership Team is required and excited to help you reach your ambitions.
We strive for life balance, not work-life balance. We genuinely want you to be happy.
We love to surprise you. Every single one of our team members gets a “We Care Friday” - an unexpected phone call on Thursday to tell you, “Don't come in tomorrow. We've got you covered!”
No secrets here! We practice open book management, so you will always understand our financials. You'll learn how to read an income statement and balance sheet like a pro and you'll be financially rewarded through our profit bonus program.
We hire awesome people who strive to deliver extraordinary service. We're looking for an experienced Sales Development Representative to join our growing team. We'd love to talk to you!
Who We Are
ImageOne provides Managed Print Services and Document Lifecycle Solutions to companies throughout the United States - helping them decrease and control costs, improve productivity and simplify their printing and document workflow environments. Every day we bring energy, passion, and an unending drive to deliver an extraordinary customer experience. How awesome is that?
What will your Responsibilities be?
Maintain regular and routine attendance, either onsite or remotely as scheduled.
Fulfill all duties outlined in the IT Systems & Operations Administrator Accountability Sheet.
Provide first-level IT support for hardware, software, networking, mobile devices, and AV/IT systems at the Oak Park office.
Manage IT onboarding and offboarding processes, including equipment requests, asset tracking, and lifecycle management.
Administer core business systems including Microsoft 365, ERP, CRM (SalesChain), Laserfiche, workflow tools, and security platforms.
Monitor backups, system performance, and security alerts, escalating issues to senior IT or the Managed Service Provider (MSP) as needed.
Collaborate with the Managed Service Provider on infrastructure maintenance, incident response, and system upgrades.
Coordinate vendor support for third-party applications (e.g., HubSpot, ECI, SalesChain, etc.).
Lead and contribute to continuous improvement initiatives, such as automation, process optimization, and system enhancements.
Provide emergency after-hours support when required.
Deliver an eXtraordinary IT experience for internal and external stakeholders through responsiveness, professionalism, and proactive service.
Prepare and deliver ad hoc and routine IT reports for leadership and operational review.
What do you need to have?
3-5 years of IT support, systems administration, or related technical role
Experience with IT service management, infrastructure monitoring, and ticketing systems
Preferred: CompTIA A+, Network+, Security +
Microsoft or Cisco Certification
SQL Certification
Hands on Knowledge of Microsoft 365, Active Directory, CRM/ERP Systems (EA, Sales Chain, or others), and collaboration platforms; IT Ticket Systems
Management/Knowledge of Huntress MDR Software, VMware
Power PDF and general management/oversight of 3rd party software
Hands on knowledge of rack mounts, tower server, ups, access points, and cabling infrastructure
Excellent communication skills, both written and verbal
Perks of this position
Amazing workplace culture
Medical, Prescription Drug, Dental and Vision Benefits
Health Savings Account benefits
Flexible Spending Account benefits
Company paid Life Insurance
Matching 401K savings instrument
Paid Time Off Program
Additional Days Off - Community Service Day, Your Birthday and We Care Friday...one surprise Friday off
Hardware Specialist
Technical support engineer job in Auburn Hills, MI
Hardware Architecture
Basic Qualifications
Master of Science in Electrical, Electronic, Compute, Aerospace Engineering, or equivalent program
· Minimum of 8 years of experience in an architectural hardware/system role
·Good knowledge of state-of-the-art hardware systems, software tools and algorithms for interfaces required for actuators, firmware development, in-vehicle bus architectures, in-vehicle CPU/GPU/NPU computing platforms, image and audio signal processors, connectivity
· Advanced knowledge on ARM based architectures
· Knowledge of ADAS, Infotainment Systems and Zonal Architectures, Software defined vehicles
Preferred Qualifications
· Experienced in industrial or automotive (preferred) area (TIER1, TIER2…)
· Solid understanding with embedded electronics design constraints
· Familiar with system/component design, advanced EE architecture topologies and safety
· Knowledge of applicable safety standards including ISO 26262, and other regulations, industry benchmarks and customer requirements
Information Technology End User & Network Support Engineer
Technical support engineer job in Troy, MI
Description: STG is a fast-growing Digital Transformation services company providing Fortune 500 companies with Digital Transformation, Mobility, Analytics and Cloud Integration services in both information technology and engineering product lines. STG has a 98% repeat business rate from existing clients and have achieved industry awards and recognition for our services.
Crain's Detroit Business
named STG to Michigan's Fastest Growing Companies list in both 2020 and 2019, Top IT Services Company's List.
STG puts company CULTURE at the forefront of every business decision and employees are EMPOWERED and MEASURED for RESULTS. Both TEAMWORK and INDIVIDUAL Performance is recognized and rewarded.
POSITION OVERVIEW:
This position is 100% ONSITE in Troy, Michigan.
Key Responsibilities
IT End-User & System Support
Serve as the primary escalation point for incidents across hardware, software, networking, and business applications, ensuring timely and effective resolution.
Perform comprehensive system troubleshooting and diagnosis on corporate endpoints (Windows 10/11, Mac OS), addressing issues related to operating system stability, security, and performance.
Provide configuration, installation, and maintenance for corporate peripherals and infrastructure, including wireless network, printers, scanners, VoIP phones, etc.
Create and maintain high-quality technical documentation, standard operating procedures (SOPs), and user knowledge base articles.
Assist in the maintenance and monitoring of core Azure resources, including basic management of Azure Virtual Machines (VMs), Azure networking components (VNets, NSGs), and cloud storage accounts.
Microsoft 365 Support: Administer and troubleshoot the Office 365 environment, focusing on user management, licensing, and solving advanced issues within Exchange Online, Teams, and SharePoint Online.
Key Technical Proficiencies
Virtualization: Hands-on experience with administration and maintenance of virtual environments, including Hyper-V and/or VMware (creating/managing VMs, resource monitoring, basic troubleshooting).
Storage & File Services: Administration of NAS (Network Attached Storage) devices and management of Distributed File System (DFS) for corporate file shares, including security and replication monitoring.
Networking & Security: Basic-to-Medium level knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs) and security practices (firewall policies, VPNs, endpoint protection).
Required Qualifications
4+ years of progressive experience in an IT Support or Systems Administration role.
Strong proficiency in providing Tier 2/3 desktop support and hands-on system troubleshooting (hardware and software).
Proven expertise in managing and supporting corporate printers and general office IT infrastructure.
Demonstrable experience administering and supporting the Microsoft 365/Office 365 suite.
Solid understanding of Active Directory and Group Policy Management.
Familiarity with PowerShell or other scripting languages for IT automation.
Exceptional communication and customer service skills, with a proven ability to interact professionally with all levels of staff.
Resume Submittal Instructions:
Interested/qualified candidates should email their word formatted resumes to Ms. Sharmli Somaskandan at ***************************** and/or contact at ************.
In the subject line of the email please include: First and Last Name (Sales Account Executive - Detroit, Michigan Applicant)
Corporate Information: To learn more, visit *************
Geographic Information Systems Technician
Technical support engineer job in Waterford, MI
GIS Technician
Schedule: M-F standard business hours
Pay Rate: $32 - 40 / hr
Duration: 6-month contract to hire
Must Haves:
3+ years of experience as a Surveyor
Tech savvy when it comes to surveying equipment (Trimble, Leica scanners)
Willingness to work in various weather conditions
Strong ability to perform basic mathematical and trigonometric calculations and understand error propagation in field surveys.
Plusses:
Bachelors or Associates degree of any kind
LSIT Certification (Land Surveyor in Training)
Experience with construction layout and / or utility passageways
Exp with Civil3d, Open Roads, or some sort of civil engineering-based CAD
Day to Day:
As a GIS Technician, you'll apply your surveying background to collect and manage mapping data using Trimble equipment and software. Your day includes setting up surveys, checking measurements, and helping with construction or utility projects. You'll do basic math to keep data accurate, make quick decisions in the field, and guide crew members. Good communication is key for working with clients, property owners, and your team.
AI Systems Engineer
Technical support engineer job in Superior, MI
We are looking for an experienced AI Infrastructure & MLOps Engineer to design, deploy, and maintain our on-premises AI platform built for hosting and scaling large language models (LLMs).
In this role, you will work closely with cross-functional teams to build secure, production-ready AI systems, integrate enterprise data, and help deliver advanced automation capabilities across the organization.
Key Responsibilities
Deploy and secure on-premises AI infrastructure for hosting and serving LLMs
Install, configure, and maintain GPU-enabled servers and AI model-serving frameworks
Develop and maintain scalable internal APIs that provide access to AI capabilities
Build and support AI/ML data pipelines and automation scripts using Python
Collaborate on designing and implementing a Retrieval-Augmented Generation (RAG) pipeline and AI agents to automate business workflows
Ensure system reliability, performance, monitoring, and continuous improvements
Requirements
Bachelor's degree in Computer Science, Electrical/Computer Engineering, or related field
4+ years of Systems Engineering, DevOps, or MLOps experience
Strong expertise in Linux server administration
Hands-on experience with GPU-accelerated compute environments
Proficiency in Python for automation, orchestration, and ML workflows
Experience deploying LLMs or generative AI models in production
Working knowledge of vector databases, embeddings, and RAG architectures
Recruiting Technology Analyst [164341]
Technical support engineer job in Utica, MI
At A-Line Staffing Solutions, we believe people are the heart of every great organization. Since our founding, we've grown into a national leader in staffing by staying true to one core value:
take exceptional care of our people: employees, clients, and candidates alike.
We pride ourselves on delivering high-touch service, building genuine relationships, and leveraging innovative technology to create a seamless experience across every step of the talent journey.
As part of our team, you'll join a collaborative, growth-minded environment where your ideas are valued, your development is supported, and your work directly contributes to helping thousands of people find meaningful careers.
About the Role
We're looking for a tech-forward, process-driven Recruiting Technology Analyst to help elevate the tools that power our national recruiting operations. This role ensures our teams have the technology, training, and support they need to deliver the exceptional service A-Line is known for.
You'll collaborate across HR, IT, and Talent Acquisition to optimize our ATS, streamline workflows, enhance automations, and implement innovative solutions, including AI-driven processes, to improve recruiter and candidate experiences. If you enjoy solving problems, building better systems, and empowering teams through technology, you'll thrive here.
What You'll Do
Analyze recruitment technology platforms and identify opportunities for improvement.
Build and maintain a comprehensive recruiting resource library, including guides and quick-reference materials.
Implement, configure, and customize recruiting software to meet business needs.
Partner with HR, IT, and Talent Acquisition to integrate tools and streamline end-to-end processes.
Troubleshoot and resolve technical issues across systems and platforms.
Develop and deliver training that helps teams confidently use all recruiting technologies.
Provide ongoing system support, updates, and best-practice coaching.
Monitor platform performance and maintain data accuracy across tools.
Create and analyze reporting to track recruiting metrics and technology effectiveness.
Stay up-to-date on recruiting trends, emerging tools, and innovative solutions.
Build and update automations, AI prompts, and workflow enhancements.
Take on additional responsibilities as needed to support A-Line's growth.
What We're Looking For
Experience with applicant tracking systems (ATS), CRMs, HRIS or recruitment technology.
Strong analytical skills with the ability to deliver insights and recommendations.
Excellent problem-solving skills and meticulous attention to detail.
Clear communication skills and the ability to collaborate across departments.
Experience delivering training programs (preferred).
Technical proficiency with HRIS/ATS/CRM systems and related tools.
Understanding of AI workflow design and prompt writing.
Familiarity with current recruiting practices and trends.
Why You'll Love Working at A-Line
Growing, innovative organization where your ideas truly make an impact.
Leadership that invests in your success and supports professional development.
Mission-driven work that helps connect people with life-changing career opportunities.
Work Environment
On-site role with occasional travel for trainings, meetings, or conferences.
COURT IT TECHNICIAN II (IT)
Technical support engineer job in Flint, MI
Starting Pay: $33.7048 Hourly ($70,106) Step A: $34.8404 Hourly ($72,468) Step B: $36.5529 Hourly ($76,030) Step C: $39.3077 Hourly ($81,760) Step D: $41.7870 Hourly ($86,917) MINIMUM QUALIFICATIONS:
At least one of the following:
Associate degree (Bachelor's preferred) in the field of computer science, information sciences or related field;
* OR-
Three (3) years IT work experience within the last five (5) years, with at least one year working in a court environment supporting the specific systems in use.
MINIMUM CERTIFICATION
Possess and maintain an Advanced level Microsoft certification or obtain within six (6) months of employment
* OR-
Possess and maintain an equivalent manufacturer or third-party certification supporting, configuring and administering other major technologies in use as determined by the Court such as Comp TIA+ or obtain within six (6) months of employment.
* Candidates possessing OnBase Administrator or Workflow Certifications, or with documented experience with OnBase or similar Enterprise Content Management (ECM) are encouraged to apply.
PHYSICAL REQUIREMENTS:
* Must be able to perform Essential Job Duties and Functions with or without reasonable accommodations.
JOB SUMMARY: Performs technical tasks that include computer support and technology training for court end users; including training these users with the efficient and effective operation of technology tools, hardware, software and systems. Assists with the development of training plans and materials for court-related technology systems, including the District, Probate and Circuit Court recording systems installed in courtrooms and hearing rooms. In addition, assists in supporting the video conferencing systems utilized by all county courts. Manages and supports software programs and hardware systems unique to court operations. Works closely with the Court IT Director to evaluate emerging technologies and makes application related recommendations to the Court Administrator and other administrative staff for all Courts. Works under the direct supervision of the Court IT Director; performs related duties as required.
ESSENTIAL JOB DUTIES AND FUNCTIONS:
* Coordinates with judicial offices and hearing rooms to ensure that required maintenance of hardware and software components for the digital recording systems is scheduled to ensure operational integrity as required;
* Serves as a member of the court technology team that is available to assist the judicial offices in responding to time sensitive requests by deliberating juries for playback of selected trail proceedings during jury deliberations;
* Serves as a member of the court technology team that responds to requests to view or purchase archived recordings of court proceedings;
* Archives digital court recordings to be in compliance with applicable statutes and court rules;
* Serves as a member of the court technology team that ensures operational maintenance of all on site court video conferencing equipment.
* Serves as the coordinator and liaison to off-site connections including prisons under the jurisdiction of the Michigan Department of Corrections, Genesee County Jail, Genesee County Juvenile Justice Center, various hospitals, institutions and other District, Probate and Circuit Courts both in and outside of the State of Michigan.
* Primary court IT technician for on-site operations at the Circuit Courthouse and Genesee County Juvenile Justice Center.
* Ensures that daily docket information is timely extracted from the court case management systems for all local courts, to be displayed on ADA compliant public monitors in multiple court locations.
* Performs troubleshooting and formatting as needed for court-related document preparation.
* Uploads various time sensitive mandatory reports to Michigan Court Application Portal (MCAP) including caseload and collection data.
* Verifies the completion and accuracy of several automated system tasks including electronic workflow [Onbase] and other proprietary systems utilized by the court.
* Facilitates distance learning connectivity for judicial and court staff.
* Repairs, upgrades, and installs computer hardware within authorized guidelines.
* Provides support and maintenance associated with court case management systems and end user requirements.
* Works closely with both technical and non-technical staff to resolve, document and support a variety of issues and service.
* Assists the administrative staff for all of the courts in developing and improving automations for systems management.
* Assists the Courts in strategic planning for the implementation of e-filing, e-storage and other system upgrades for the future court environment.
* Promptly resolves all issues and requests.
Please see the attached job description for more details.","
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Technical support engineer job in Southfield, MI
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Senior Analyst, Finance Operations- Pricing Support
Technical support engineer job in Lansing, MI
**_What Finance Operations contributes to Cardinal Health_** Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets.
Finance Operations is responsible for the oversight and overall performance of the following core financial processes. This includes pricing administration, rebates, cash application, chargebacks, billing, accounts payable and employee travel & expense.
Pharma Supplier Contracts is responsible for processing notifications via EDI, or e-mail from our Suppliers to create a contract, add products or customers, delete products or customers, update contract pricing or adjust effective dates of the contracts. This team looks to prevent and detect process errors which lead to customers receiving incorrect pricing which could result in a Credit and rebill.
**_Responsibilities_**
+ Creating processes, systems and tools, related to contract pricing, to improve the customer and supplier experience
+ Use and facilitate development of tools to enable proactive review of contract pricing, from a customer or supplier lens, to improve VOC (Voice of Customer), VOS (Voice of Sales) and First Time Pricing Accuracy scores
+ Build relationships with select key suppliers and select key customers with the goal of improving VOM (Voice of Manufacturer) and VOS (Voice of Sales) scores
+ Helps direct team members to solve complex pricing inquiries and projects. The goal of this is around being proactive rather than reactive
+ Develop strong supplier relationships to drive effectiveness and value against the planned strategies; facilitate supplier reviews; generate continuous improvement ideas
+ Partners with other finance ops teams to identify root cause and ensure a pricing dispute in that realm is systematically eliminated
+ Follows all process gaps to the finish line to validate the correct training has been implemented and all team members are engaged on how a discrepancy occurred
+ Helps review any FTPA (First Time Pricing Accuracy) findings to determine scope and accountability
+ Troubleshooting pricing discrepancies that arise and ensuring knowledge is shared, documented and communicated to onshore and offshore resources
+ Actively engage in updating processes and SOPs
+ Service multiple suppliers and/or processes in a fast paced and highly analytical environment.
+ Act as a liaison with internal and external key stakeholders to solve for issues within the processing of the contracts.
**_Qualifications_**
+ Bachelor's degree in related field, or equivalent work experience, preferred
+ 2-4 years of experience, preferred
+ Proficient in Microsoft Office, especially in Excel and Access, preferred
+ Excellent communication and interpersonal skills
+ Sense of urgency, attention to detail and accountability needed
+ Ability to build strong collaborative relationships and communicates effectively
+ Strong organizational skills
**_What is expected of you and others at this level_**
+ Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
+ Works on projects of moderate scope and complexity
+ Identifies possible solutions to a variety of technical problems and takes action to resolve
+ Applies judgment within defined parameters
+ Receives general guidance and may receive more detailed instruction on new projects
+ Work reviewed for sound reasoning and accuracy
**Anticipated salary range:** $57,000-$73,440
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 12/19/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
\#LI-Remote
\#SP-1
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Customer Technical Support Specialist - Electrical Power Systems
Technical support engineer job in Troy, MI
Trystar's team members are our most important asset, and this position plays a critical role in achieving our strategic objectives. As a Customer Technical Support Specialist, you will serve as the primary technical support interface between customers and Trystar. Supporting the Customer Experience and Sales teams, you will be responsible for receiving, evaluating, and responding to customer technical inquiries. For both the Customer Experience and Sales team, you will act as an escalation point to resolve customer technical inquiries for products that are currently in the field and determine when a field service technician is needed to be dispatched to resolve a customer issue. You will have the opportunity to support all product lines that Trystar offers and grow your knowledge as our product offerings expand. This is a fantastic opportunity for a talented and motivated individual who is eager to share their knowledge with others and take the next step in their career.
We are looking for people who believe in our guiding principles and values of:
Safety - We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
Integrity - We're honest, transparent, and committed to doing what's right.
Customer focus - We have relentless focus on our customers and their success.
Right with speed - We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
Play for each other - We're a team. We show up for each other and we know that through teamwork we achieve greatness.
Champion change - We know adaptation and improvement are requirements to survive and to thrive.
Enjoy the journey - We create an environment where our team feels appreciated and has fun along the way.
In this role you will get to:
Receive and respond to calls, web submissions, and emails regarding technical questions on Trystar's products
Manage field services for commissioning, start-up, preventive maintenance, troubleshooting, and repair
Work directly with customers on replacement part identification, quoting and ordering
Work directly with customers to respond to service calls and determine best path to resolve customer issue
Coordinate with both direct and 3
rd
party technicians to schedule and coordinate execution of field service calls
Provide real-time support for customers, installers, and technicians in the field via phone or video calls
Intake, update and respond to customer inquiries via a case management system, such as SalesForce
Enter and manage Quotes, Sales Orders, RMA, and Service Tickets within the company ERP system, such as Epicor
Coordinate RMA activities
Gather technician test reports, checklists, and site feedback, used to close out service tickets and sales orders
Support the technical training of both direct and 3
rd
party technicians and internal customer facing team members
Develop FAQ's for technical inquiries
Maintain up to date technical data on all products and offerings
Collect and analyze customer request data to identify opportunities for continuous improvement
Occasionally support customers or technicians after hours or on weekends due to site access limitations
Job Requirements:
Basic Qualifications
5+ years of experience in related electrical product, back-up power, or power distribution industries
Experience working directly with customers in a technical support role
Basic electrical power systems working knowledge
Basic understanding of equipment start-up processes, Preventive Maintenance, and troubleshooting
Ability to use digital tools to capture and respond to customer requests
Ability to become familiar with the rectifier, power inverter, power conditioners and UPS product series
Self-starter mentality with strong technical, analytical, and problem-solving skills
Preferred Qualifications
Highly motivated, passionate, with exceptional written and verbal communications skills
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
High comfort level establishing and growing relationships with customers, partners and internally
Continuous improvement mindset
Auto-ApplyIT Governance
Technical support engineer job in Lansing, MI
Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.
our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.
Job Description:
Works within the Office of the CTO to provide oversight, direction and guidance/consultation for IT projects from project request submission through project close-out and post-implementation review. As a liaison, works with project teams, agency partners, clients, etc. to ensure project are receiving the appropriate level of executive support and direction. Ensures issues are evaluated and resolved, escalates risk and directs corrective actions in any area where performance falls below objectives.
Ensure projects/programs have adequate executive support and strives to enable the success of the projects/programs. Verifies and validates project status reports and communicates key items to IT leadership. Reviews and contributes to project documentation including project initiation documents such as the project charter, budget, schedule, cost benefit analysis, etc. throughout the project lifecycle until the end of the project including the project closeout report. Recommends approval of documents to the appropriate sponsors and executive oversight committees. Attends project review and steering committee meetings for all projects for which he or she is governance liaison. Initial consulting focus will be centered on data center migration optimization and hybrid cloud architecture with supporting operational process development
Acts in a consulting role, supporting the Office of the CTO. Attends meetings with or on behalf of the CTO and manages action items and issues logs that require attention. Takes on small work requests and tasks for the Office of the CTO. Creates progress dashboards and metrics as part of an overall governance support role. Recommends process improvements and efficiency steps to overall benefit the department.
Assist in the preparation of reports and materials for regularly scheduled project and program portfolio reviews with IT leadership.
Qualifications
LOCAL preferred first
Additional Information
Best Regards
Alka Bhatia
IT Support Specialist
Technical support engineer job in Shelby, MI
Job DescriptionAre you the go-to problem solver when technology hits a snag? Do you love helping people, digging into technical challenges, and keeping systems running smoothly? If so, this IT Support Specialist role is perfect for you!APEX Placement and Consulting has partnered with a growing manufacturing company in Shelby Township looking to add an IT Support Specialist to their dynamic team. This role plays a key part in keeping hardware, software, and ERP systems operating efficiently while supporting users across the facility. Keep reading for more details!
What's in it for you:
Competitive pay (based on experience)
Direct Hire position - you'll be hired directly with our client
Full benefits package once hired:
Medical, Dental, Vision
401(k) plan
Paid time off
Opportunity to support a fast-paced manufacturing environment and work on a variety of IT systems
Growth potential as the company continues to expand
What your day will look like:
Provide daily IT support to staff, troubleshooting hardware and software issues
Work closely with managers and departments to meet technology needs
Train end-users on hardware, software, and system functionality
Resolve helpdesk tickets and logged errors quickly and effectively
Monitor system performance across hardware, software, and networks
Update software, perform hardware upgrades, and maintain IT equipment
Maintain databases and ensure system security
Document procedures, perform diagnostic testing, and track performance metrics
Stay current with IT trends and emerging technologies
Develop Power Apps to automate repetitive tasks (SQL and Power BI experience a plus)
Maintain and administer the PLEX ERP system
Perform additional duties as assigned
What we are looking for:
Bachelor's degree in Computer Science, Information Technology, or related field
3-5 years of IT support experience
Strong communication and interpersonal skills
Excellent troubleshooting abilities and a customer-service mindset
Solid understanding of hardware, software, and networking
Experience with IT helpdesk/ticketing systems
Knowledge of database maintenance and system security
Ability to train users and prioritize tasks in a fast-paced environment
Power Apps, SQL, or Power BI experience is a major advantage
PLEX ERP experience preferred
Manufacturing or automotive industry experience is highly valued
IT certifications (CompTIA A+, Microsoft) are a plus
Ability to pass pre-employment screenings
At Apex, we actively encourage applications from underrepresented groups.
Your unique background and perspective matter to us. Even if you don't meet every single qualification, we encourage you to apply if you believe you can excel in this role. We're excited to see what you can bring to the team!
Operational Technology (OT) Systems Engineer
Technical support engineer job in Southfield, MI
Description Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 3,900 people worldwide. We are currently searching for an Operational Technology (OT) Systems Engineer to join our global IT team. The OT Systems Engineer position can be located at any of our North America plants and will be determined based on the successful candidate's location. Operational technology is hardware and software that detects or causes a change, through the direct monitoring and/or control of physical devices, processes and events. For Auria, this includes industrial control devices (ICS), supervisory control and data acquisition (SCADA) systems, programmable logic controllers (PLCs), and human-machine interfaces (HMIs) in our manufacturing facilities. This role will focus on enhancing OT device data acquisition, management, and operational processes while bringing enterprise IT and cybersecurity best practices to the shop floor. The ideal candidate will bring strong technical leadership experience in industrial environments with a deep understanding of IT/OT convergence in a manufacturing environment.
What you will do:
Technical Leadership:
Plan and execute projects focused on supporting plant staff in integrating shop floor equipment with business systems to improve overall operational effectiveness.
Coordinate with cross-functional technical resources (IT, cybersecurity, maintenance, engineering, operations, and others) to ensure project milestones and goals are achieved.
Stay current with emerging technologies and trends in industrial automation, Industrial IoT (IIot) data analytics, and OT cybersecurity.
System Integration:
Establish and implement data collection frameworks for OT environments, enabling real-time monitoring and historical analysis.
Support predictive maintenance, process optimization, and quality improvement initiatives through data analytics.
Define data inputs and outputs that support AI-driven insights, in collaboration with data management and automation teams.
Coordinate the implementation of AI tools that enhance operational efficiency.
Develop and maintain documentation for system architecture, configurations, and operational procedures.
Information Technology:
Instill enterprise IT best practices in the manufacturing OT environments.
Collaborate with cybersecurity teams to assess risks, implement security controls, and ensure compliance with relevant standards.
Support operations teams in responding to security incidents, vulnerabilities, and anomalies.
Communication & Training:
Serve as the primary liaison between vendors, internal stakeholders, and technical teams.
Develop and deliver training sessions for stakeholders, ensuring technology adoption and operational effectiveness of the integrated systems.
Other duties as assigned.
What you will gain as a part of the Auria Team:
An opportunity to enroll in full medical, dental and vision plan. As well as voluntary benefits.
Fertility Benefits available for those enrolled in our medical plan for financial support of treatment options.
Parental Leave and Adoption and Surrogacy Benefits for salaried employees.
Tuition Reimbursement available for eligible employees to continue education.
Auria matches 50% of your contributions up to 8%, for a maximum Auria match of 4%.
Salary Continuation & Long Term Disability (LTD).
What you will bring:
Bachelor's degree in Engineering, Information Systems, Industrial Technology, or a related field, preferred.
Five (5) or more years of experience in technical leadership within manufacturing, industrial automation, or IT/OT integration.
Minium of ten (10) years in a role focused in IT, OT, and/or control systems.
Proven experience integrating manufacturing OT systems with ERP/MES systems, preferably Plex and Plex MES Automation and Orchestration (Plex A&O, formerly Mach2).
Travel Requirements:
This position will require up to 50% travel to North America plants, including Mexico.
Knowledge, Skills, and Ability:
Exceptional communication, stakeholder management, and organizational skills.
Expertise in global Industrial IoT (IIot) platforms, with PTC Kepware proficiency being highly preferred.
Strong understanding of OT systems, industrial network protocols, and shop floor technologies (e.g., SCADA, PLCs, sensors).
Experience with Industry 4.0, IIoT, and smart manufacturing initiatives.
Familiarity with CMMS/EAM platforms, predictive maintenance strategies, and equipment performance monitoring.
Understanding of how to apply IT best practices to OT environments, to include asset management, change management, disaster recovery planning, and others.
Experience with Zero Trust frameworks and cybersecurity tools (e.g., firewalls, NAC, SIEM).
Hands-on experience with visualization tools (e.g., Power BI, Ignition, or similar).
When applying to Auria positions, you will be taken to our career site (careers.auriasolutions.com) to apply directly with us even through external job boards. Auria utilizes an in depth interview process and will extend offers to successful candidates only at the completion of our process. Auria reminds all candidates that we will never ask for sensitive financial information throughout our process. We remind all candidates to take caution with any position that they are applying or when engaging with recruiters.
Auto-ApplyIT Field Technician
Technical support engineer job in Rochester, MI
Job title: IT Field Technician
Duration: 12+ months
Location: Rochester, MI (Would be traveling to various local hospitals), mileage reimbursement would be paid from hospital to hospital.
Note: Must live within a 30-minute commute to Rochester, MI
Principal Duties and Responsibilities:
Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
The IT Technician performs semi-complex work within technical or paraprofessional area.
Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
Documents and refers complex, unusual problems to other support teams.
Required Skills & Experience:
Must have 2-3+ years of IT Field Support experience (Client/customer facing)
One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required.
Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms.
Preferred Skills & Experience:
Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred.
ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred
Education:
HS Diploma or equivalent.
Preferred education:
Associates degree, bachelor's degree or 2 years of vocational technical training preferred.