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  • Network Technician

    Brightspeed

    Technical support engineer job in Piggott, AR

    At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for an experienced Network Technician to join our team! As a Brightspeed Network Technician you will be responsible for all aspects of working in the physical Central Office as well as in the field. As a Network Technician you will be required to work overtime and weekends as outages occur. As Network Technician your responsibilities will include: Supporting and maintaining all switching equipment in Central Offices as well as in the field Keeping all backup generators in optimum condition Installing, supporting, and maintaining special circuits and being capable of working within the TIRKS system Monitoring and supporting all switch alarm activity Installing, supporting, and maintaining fiber and copper networks Supporting and maintaining transport networks and central office power Qualifications WHAT IT TAKES TO CATCH OUR EYE: Familiarity with both inside and outside plant cabling practices 3 to 5 years experience as a switch technician Self-motivated and able to drive issues to resolution Ability to promote and sell Brightspeed services Knowledge of safety rules and regulations Ability to work well with both customers and fellow peers Ability to work outside in all weather conditions Ability to work all shifts as assigned including nights, weekends, and holidays depending on business needs This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a)requiredto join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free tochoosewhetherto join the union, but if you do join the union you would beobligatedto pay union dues #LI-GF1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belongingare at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice Videos To Watch***************************
    $50k-70k yearly est. 2d ago
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  • IT Help Desk Support I

    Kagome USA 4.3company rating

    Technical support engineer job in Osceola, AR

    JOB TITLE: IT Help Desk Support I To support, assist and coordinate activities in computer operations by performing the following duties and responsibilities. Support the review, understanding and compliance of all programs, policies and procedures contained in the Master Food Safety and Quality Management System. DUTIES AND RESPONSIBILITIES % OF ITEM TIME JOB FUNCTIONS * 25% Provide basic help desk support by troubleshooting issues with end user desktop/laptop, printer, copiers, and software. When needed, open tickets with software/hardware support companies to assist with specific user issues. Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. This includes providing remote assistance whenever needed to remote users, as well as other facilities when needed. 2. 20% Setup and configure all new workstations for users, making sure to move all required data from the old workstation to the new one. Once completed, verify that all required applications are in working order for the end user. 3. 20% Administer, desktop computers, printers, copiers, security updates and patches. Adjust hours of work, priorities, and assignments to ensure efficient operation, based on work load. Meets with users to determine quality of service and identify needs. 4. 20% Open tickets and document all troubleshooting procedures taken and resolution of the issue. Provide end users with timely written and oral updates regarding their support issue. Take action to prevent the issue from occurring. 5. 10% Assist with evaluating new software and hardware to determine usefulness and compatibility with existing software and hardware. As well as assisting with evaluating proposed data processing projects to assess adequacy of existing hardware, and recommends purchase of equipment. 6. 5% Perform other duties as needed or assigned by supervisor. _______________________________________ TOTAL 100% POSITION DIMENSIONS AND QUALIFICATIONS Internal Contacts: Corporate Management, Management Team in all departments, employees and network users External Contacts: Vendors, customers and contractors. Education Level and Focus: High school or equivalent. Technical or Vocational School Certification in Computer Science or related highly desired; A combination of years of experience and education will be acceptable. Years and Type of Related Experience Required: Basic troubleshooting of computers/networks. Manufacturing experience preferred. Excellent communication skills. SKILLS AND ABILITIES Interpersonal and Communication: Must have excellent oral and written communication skills. Possess the ability to convey technical applications to non-technical personnel. Exercise good judgment in problem solving situations. Must be personable and self-motivated and conduct themselves in professional manners. Technical and Analytical: Must have excellent organizational skills. Requires great attention to detail. Reliable and punctual with reports and presentations. Possess good safety habits. Physical Demands: Physical and mental demands, including standing for long periods of time, mix of office and plant work. Must be able to work extended hours on occasion and be willing to travel up to 10% of the time. May need to install or repair cables with the use of proper safety gear in high locations using a scissor lift. This is a Safety Sensitive position. Work Environment: Food plant, cold, hot and humid conditions, wet floors, high noise levels, forklift and pedestrian traffic. This is a Safety Sensitive Position. Special Equipment Used: Computers, hardware and software
    $38k-56k yearly est. 60d+ ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support engineer job in Jonesboro, AR

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $53k-72k yearly est. 12d ago
  • IT Support Specialist- Jonesboro, AR

    Arisa Health

    Technical support engineer job in Jonesboro, AR

    Arisa Health is seeking a IT Support specialist to join our team in Jonesboro, AR. This is a great opportunity for candidates who are tech-savvy, curious, and ready to grow their skills in a supportive environment. Prior IT experience is helpful, but not required. Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. Formed by the affiliation of 4 long-standing Arkansas community mental health centers, Arisa Health leads with exceptional care that nurtures health and well-being for all. Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling, intensive children services, intensive adult services, medical services, and residential services in 41 Arkansas counties. This position is classified as full- time, non- exempt (hourly) and reports to the Sr. Director of Programs and Reporting. Work hours: Monday - Friday; 8:00 a.m. to 5:00 p.m. What you will do as a IT Support Specialist at Arisa Health: Support the IT Help Desk including NetSmart connection support Assist with user account management and NIAM access setup Troubleshoot issues related to NetSmart and MyAvatar Complete billing corrections for non-billable services What we look for in a IT Support candidate: Effective written and verbal communication skills Familiarity with Microsoft applications such as Word and Excel General knowledge of internet navigation, basic technical support The ability to work independently and as part of a team What we offer our team members: A mission driven company dedicated to transforming communities one life at a time. A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts. Ongoing training throughout your employment Paid Time Off and Holidays throughout the year to recharge. Company sponsored Whole Health programs designed to recharge our teams. Arisa Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability. Arisa Health aspires to lead with exceptional care that nurtures health and well-being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse. We desire a workforce that represents the communities we serve. As such, we aim to make a difference by building a trustworthy culture that advances opportunities for growth while also encouraging excellence, innovation, and collaboration. At Arisa Health, we endeavor to work and live with passion as we strive to transform community's one life at a time.
    $32k-52k yearly est. 20d ago
  • IT Area Support Specialist

    Methodist Family Health 3.9company rating

    Technical support engineer job in Jonesboro, AR

    Responsibilities Assist staff to resolve computing issues as needed, on location and in person. Monitor help desk for tickets needing attention, returning email, and speaking on the phone. Create and/or address work tickets submitted directly by staff or via automation Installation and configuration of new and refurbished company desktop and mobile equipment Maintains the operation on-site technology at multiple locations to include but not limited to telephones, surveillance cameras, printing and scanning equipment. Will be briefly introducing and demonstrating IT systems and technology processes to new hire employees at bi-weekly orientation. Source and contact when needed, local tech repair businesses to visit remote users on behalf of MFH Performs other related tasks as assigned by the Director of Technology Services or other applicable personnel in charge. Qualifications Prior experience in a Service Desk, Help Desk, or direct customer service/technical support role in an unscripted call-center environment, or experience with IT/IS in a clinical environment helpful. Good working knowledge of desktop hardware and software, Microsoft Office applications, cloud-based internet applications such as Office 365, Microsoft Windows operating systems and remote support tools. Must have basic computer networking skills including some experience with switches, routers and network cabling, wired and wireless. Experience with computer peripherals such as scanners, signature pads and network copier/printers. Strong customer service and verbal communication skills, and the ability to speak in front of a group. Willingness to work 40 hours per week, within the hours of 12am and 1159pm US CST TIME. Must be aware of and agree to work off-hours including the possibility of holidays. Must be able to work unsupervised, have a courteous and helpful attitude and a willingness to learn. Must have reliable transportation to facilitate job duties at other MFH locations in the area. Requires the strength and stamina to perform duties. Must be physically capable of receiving and following verbal and written directions. Must be physically capable of sitting and/or standing for several hours at a time. Must have good auditory, visual, and olfactory ability. Ability to use hands and fingers to handle or feel objects, tools, or controls. Must be able to maintain effective audio, visual discrimination and perception needed for making observations, communicating with others, reading and writing, and operating office equipment and other treatment equipment. Must be able to use a telephone to communicate verbally and a computer to communicate through written means, to review information and enter/retrieve data, to see and read characters on a computer screen, chart, or other treatment items. Must be willing and able to work with all employees of Methodist Family Health. Flu shot is mandatory and required for all positions (subject only to qualified exemptions). Eligibility and continued eligibility for this position requires the hired candidate have and maintain personal primary residence within reasonable driving distance (less than 45 minutes) of assigned location while employed with MFH s are not intended, nor should be construed, to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary. PHI Access Level One - Full Access: Ongoing regular access to PHI of all forms while the employee is on duty and performing within the scope of his or her job as defined by the employee's job description, and Policy and Procedure. Such access must be for cause, consistent with job responsibilities and related to patients, claims, audits, reviews and other legitimate business purposes. (e.g. Physicians, nurses and other clinicians)
    $30k-55k yearly est. 6d ago
  • IT Support Technician

    Instructure 4.3company rating

    Technical support engineer job in Manila, AR

    At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We are seeking a highly motivated and customer-focused IT Helpdesk Technician to provide exceptional technical support to our employees. The ideal candidate will be a proactive problem-solver with a strong understanding of IT fundamentals and a passion for delivering excellent service. You will be the first point of contact for IT-related issues, ensuring timely and effective resolutions to keep our employees productive. What you'll do: * Provide First-Level Technical Support: Respond to and resolve IT support requests via phone, email, ticketing system, and in person. * Troubleshoot Hardware and Software Issues: Diagnose and resolve issues related to desktops, laptops, printers, peripherals, operating systems (Windows, mac OS), and common software applications. * User Account Management: Create, modify, and disable user accounts in Active Directory and other relevant systems. * Network Support: Assist with basic network troubleshooting, including connectivity issues and VPN support. * Software Installation and Configuration: Install, configure, and update software applications as needed. * Hardware Maintenance: Perform basic hardware maintenance and repairs, and coordinate with vendors for more complex issues. * Documentation: Maintain accurate records of support requests, resolutions, and IT inventory. Create and update knowledge base articles and user guides. * Escalation: Escalate complex issues to higher-level support teams as necessary. * Customer Service: Provide excellent customer service and maintain a professional and positive attitude. * Remote Support: Provide remote support to users in various locations. * Adhere to IT Policies: Follow company IT policies and procedures to ensure security and compliance. * Onboarding/Offboarding: Assist with the IT aspects of employee onboarding and offboarding. What you will need to know/have: * Minimum of 1-3 years of experience in an IT helpdesk or technical support role. * Strong understanding of Windows and mac OS operating systems. * Proficiency in troubleshooting hardware and software issues. * Experience with Active Directory and user account management. * Basic understanding of networking concepts (TCP/IP, DNS, DHCP). * Experience with ticketing systems (e.g., Jira Service Management, ServiceNow). * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work independently and as part of a team. * Customer-focused with a strong commitment to providing excellent service. * Ability to prioritize and manage multiple tasks effectively. * Fluent in English, both written and verbal. * Willingness to learn and adapt to new technologies. It would be a bonus if you also had: * IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional). * Experience with cloud-based applications (e.g., Google Workspace, Microsoft 365). * Experience with video conferencing systems (e.g., Google Meet, Zoom, Microsoft Teams). * Experience with MDM solutions (e.g., Jamf, Intune) We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification.
    $45k-60k yearly est. 4d ago
  • Network and Support Administrator

    Cavenaugh Auto Group

    Technical support engineer job in Walnut Ridge, AR

    The Network and Support Administrator works under the supervision of the IT Manager and is responsible for assisting the IT Manager in supporting the IT infrastructure and serves as the Lead Support Technician. Responsibilities Serve as the lead for all technical support for all end users. Supervise the workflow and performance of the Computer Support Technicians. Provide support for hardware, software, web based applications, and communications to end users. Evaluate and make recommendations for IT infrastructure design and operation. Provide recommendations on the purchasing of hardware/software. Maintain and install hardware and software (including but not limited to PCs, laptops, printers and other peripherals, phones, and wiring.) Monitor and maintain the security of the network (including but not limited to stored data and end user devices.) Maintain and update systems on the network (including but not limited to firewalls, wireless, email, endpoint protection, and servers) keeping downtime to a minimum. Develop and maintain current expertise in software, operating systems, network equipment, etc. Knowledge, Abilities and Skills Knowledge of server and network infrastructure Understanding of local and wide area networks including subnets and routing Knowledge of general PC maintenance with the ability to evaluate, diagnose and correct software/hardware problems Knowledge of common networking concepts: TCP/IP, DNS, DHCP, VPN, web/email servers, wireless networks, etc. Efficient with Windows Operating Systems and Microsoft Office Understanding of Linux Experience with telephone systems Education / Experience Three to Five years in computer applications or related area; Bachelor's degree in Computer Science or related field is recommended.
    $41k-65k yearly est. 60d+ ago
  • Outside Serv Tech-OTR

    Boom Country Tire

    Technical support engineer job in Osceola, AR

    Full-time Description Boom Country Tire is currently seeking an Outside Service Technician to perform general service and repairs for off road and earthmover tires and contribute to the profitable growth of the company. Boom Country Tire offers a competitive salary and benefit packages. As an Outside Service Technician, you will play a key role in the service operations of Boom Country Tire , and be expected to perform all functions of the role in a professional and appropriate manner. Job Responsibilities • Service customers onsite as part of an ongoing service contract • Operate and maintain tire manipulators, boom trucks and service trucks efficiently and safely • Obtain all required licenses and certificates to perform work on customer sites • Maintain knowledge of OSHA and MSHA regulations and standards • Dismount, balance and mount off road and earthmover tires at any location using a service vehicle • Use hydraulic jacks, impact wrenches and other heavy hand tools to perform service • Inspect tires and identify any repairable issues and perform the repairs needed • Accurately complete work orders, invoices, etc. to document all work performed • Complete a daily vehicle inspection report • May require work to be performed in an underground stone mine • Additional duties assigned by supervisor Requirements • High School Diploma or GED equivalent• Valid driver's license and proof of acceptable driving record• Class B CDL driver's license or intent to obtain permit/license within 60 days • Valid medical card• Pass a TIA 200/300 level industry training program• Ability to operate machinery with moving parts• Knowledge on how to properly load, unload and secure cargo• Exceptional communication skills when working with customers and co workers• Ability to apply basic math, reading and writing skills• Ability to lift/maneuver 75 lbs on a regular basis and 100 lbs on an occasional basis• Ability to pass the vision and physical components of the State driving exam• Ability to sit and stand throughout the work day• Must be able to squat, bend, twist, push, pull and reach on a regular basis• Pre-employment drug test and random drug tests required per DOT regulation Boom Country Tire is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
    $35k-59k yearly est. 60d+ ago
  • Manager of Technical Support

    Eroad Ltd.

    Technical support engineer job in Manila, AR

    The Manager, Technical Support reports to and works closely with the Director of Global Technical Support to ensure that EROAD's customers in New Zealand and Australia receive best-in-class technical support, their issues are resolved quickly, and that we gather and track relevant insights to enable us to focus on continuous improvements across our support organization. What we're looking for: This role has direct responsibility for transforming and growing our Technical Support function into a regional service model, with a goal of closer alignment of Tier 1 and 2 staff with both Tier 3 and Technical Account Management teams. It also has functional and technical oversight across all tiers of technical support to ensure consistency of service, increase of technical knowledge, and alignment of processes across all tiers, particularly those relating to compliance. The role will guide, coach, and mentor those around you to increase their skill levels. Key Responsibilities: The Manager of Technical Support will continue to drive a true 'customer success' culture within the teams, driving adoption of new technology, best-in-class technical support for our customers, working hand in hand as needed with our sales teams. An innovative thinker who brings an agile approach to their work and can assist in building and maintaining a team that breathes success into EROAD's future. Customer and Operational * Provide Technical Account Management support as required for some of our more complex products and hardware. * Provide an inspirational service experience to customers and ensure the ease of dealing with EROAD is front of mind for all agents. * Ensuring that agents are resolving cases and calls to the required quality and within the expected timeframes and ensuring that the query is resolved. * Dealing with escalations across L1/L2 and L2/L3 from customers and Sales Representatives. * Establish best practice in the support team to ensure operational excellence and continued improvement. * Ensure that a balance between accuracy and efficiency is met at all stages. * Imbedding Agile based methodology in our business unit. People * Empower and coach a team of Technical Support staff to make key decisions and take accountability, building a confident, engaged team who enjoy their work. * Direct responsibility for all activities within our Tier 1 and 2 technical support team. * Increasing knowledge and skillsets of the Support team members to enable handoff and alignment with Tier 3 teams and Technical Account Management team, transforming this team into highly skilled individuals. * Focusing on the increase in technical knowledge across all team members and a focus on first call resolution. * Completing regular 1:1's with agents to help learning, performance, and development of the team as well as give regular feedback. * Training and coaching of team processes, procedures, and maintaining a high level of product knowledge. Reporting and Process * Reporting on operational and call metrics. Ensuring visibility of SLA adherence * Monitoring and ensuring SLA compliance measures are adhered to. * Gather information around what drives our Technical Calls, capture customer sentiment that would be helpful for our Integrated Business planning, look for ways to automate processes, increase efficiency in the way that we deal with Technical Calls as well as improve Customer Experience. * Able to support the Continuous Improvement of our end-to-end Tech Support Experience. Skills and Experience: * Technical or operational manager, with 3+ years of leadership experience in a SAAS & hardware environment. * Proven knowledge of a technical support centre including operational, call, and case management best practice. * Background in engineering or product and working knowledge of programming languages, APIs, and hardware. * Exposure to an agile working environment. * Track record of managing a high performing team that you helped transform the ways of working to focus on the customer outcome. * Highly organised, with an eye for critical details coupled with a sense of urgency. * Strong time management and project planning skills, able to multi-task efficiently under time pressure. * Confidence in handling customer escalations and the ability to handle tough situations over the phone as well as incident retrospectives. Why you'll love working at EROAD: EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012, we are represented on the NZX and ASX, and continue to grow rapidly across NZ, Australia, and the USA. At EROAD, we value diversity and are a multicultural company with employees from all over the world. We are committed to investing in our people, demonstrated through our funded medical insurance plans, recognition programs, EAP offerings, and more. EROAD fosters a sense of community and belonging through fun and collaborative workplace initiatives. Join EROAD and be part of an organisation in growth mode. Your skills and expertise will make a significant impact. We are going places, and we would love you to join us. We can't wait to hear from you!
    $66k-102k yearly est. Auto-Apply 35d ago
  • French Bilingual IT Support Associate

    Compass Experience Labs

    Technical support engineer job in Manila, AR

    MEET COMPASS We are a full service BPO that partners with brands to power growth through exceptional customer experience Our founders were trailblazers in the eComm industry When they couldnt find a customer service partner that was as innovative as they were they built it Many companies view their customer care as a cost center but we believe it can be so much more If you delight the customer listen to their feedback and use their insights to gather data about products and offerings customer care can have a strategic role in growing a business Role Expectations Act as the primary point of contact for US based employees of a Quick Service Mexican Grill providing technical support for store devices POS systems hardware printers scanners network troubleshooting and all company systems Perform remote troubleshooting through diagnostic techniques and pertinent questions Documents incidents and resolutions and provides updates to the knowledge base where applicable Provide excellent customer service to internal team members inbound voice calls & backoffice offline work while troubleshooting & resolving issues within scope & procedures Qualifications 1 2 years of at least Tech Level 2 experience within BPO setting IT service desk experience is a plus Strong technical proficiency in hardware and networking Good understanding of security best practices in a regulated business Experience with network troubleshooting tools such as Prisma Fusion New Era PuTTY Switch IP Calculator CMC etc is highly preferred Experience in POS troubleshooting is an edge ALOHA experience is a plus Ability to speak read and write in both French and English Must have at least 1 year work experience as French Bilingual in BPO or customer service industry Language proficiency is B2 For non native speakers a valid language certification is required For foreign nationals Permanent Residence Identification PR ID is required Exceptional English communication skills written and spoken Technology Requirements A licensed Windows computer with a serial number is the only computer we will accept for this position We do not allow customized or jailbroken homemade devices Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam All agents must have a working camera to be used during training sessions and 11 conversation Agents must have a working headset with a microphone speakers are not permitted for us while on calls Agents must be willing to have Crowdstrike be installed in their personal computerlaptop All agents will be required to install third party software in order to run the screen capture module Screen Capture Module l Microsoft Windows Installer 20 or later l Microsoft Visual C 2019 Redistributable 32 bit l Microsoft NET Framework 462or 47x All agents will be required to download DUO Mobile on their mobile phones for multi factor authentication Download and upload speed must be at least 25 MBPS with latency RTT of
    $34k-58k yearly est. 30d ago
  • People Technology Specialist

    Aurecon

    Technical support engineer job in Manila, AR

    Just imagine your future with us… At Aurecon we see the future through a very different lens. Do you? Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future? Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are. Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity. The People Technology Specialist contributes to the successful execution of assigned tasks in HR system projects and continuous improvement activities. They support documentation, testing, and day-to-day technical enablement. What will you do? We know the work we do is vital in assisting Aurecon's business globally. Here are the key things you will do to 'bring ideas to life'. Strategy & Leadership: * Execute assigned tasks that align with team and project goals. Continuous Improvement: * Stay informed about emerging trends and best practices in People technology and continuous improvement methodologies. * Project Management: Support system testing, documentation, and release rollouts. Stakeholder Collaboration: * Respond to stakeholder queries and assist with training and support. UAT & Testing: * Execute test scripts, document defects, and assist in solution validation. Automation & AI: * Execute and support automation efforts Knowledge Management: * Supports documentation Risk & Compliance Supports compliance checks. Technology Enablement: * Administer and enhance existing Workday configurations, ensuring they align with current business processes and HR requirements Firstly, strong sense of responsibility, flexibility, and adaptability to varying request. Demonstrate excellent time management and organizational skills. And as part of a new team, you will have the opportunity to shape this role and have input into how we evolve it over time to WOW our employees and make an even bigger impact on the world. You will also need the following capabilities: Qualifications (Required) * 2+ years of experience supporting HR systems, ideally with hands on exposure to Workday. * Experience supporting or coordinating system testing, UAT, and release activities. * Exposure to HR processes and policies, preferably in a corporate or enterprise environment. * Prior involvement in automation or digital process improvement initiatives is beneficial. * Experience working with cross-functional teams, including HR, IT, and vendors. * Strong attention to detail and collaboration skills. Essential Skills and Experience * Proficient understanding of HR processes. * Good Workday functional knowledge. * Hands-on experience with HR systems and data management. * Experience in UAT execution. * Familiarity with data privacy. * Ability to follow structured workflows and SOPs. * Strong attention to detail and accuracy. * Workday certification or equivalent training (desirable) * Experience in handling data update in Workday. * Documentation skills process for user guides (desirable) At Aurecon, we know every career adventure is unique. That's why our benefits are designed to support you and your family - at every stage. * Flexibility - 1x every fortnight reporting in the office * Wellbeing - we priorities your health * Recognition - your impact matters * Family - support for modern families and carers * Community - give back through volunteering days * Career development - learn, lead and shape your career Our Aurecon Attributes describe the types of people we bring together for clients. We don't expect you to have all eight of the attributes, but one that is unique to you. Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you? About us We've re-imagined engineering. Aurecon is an engineering and infrastructure advisory company, but not as you know it! For a start, our clients' ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world's most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future. We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can't. Think engineering. Think again. Want to know more? You can learn more about what it's like to work at Aurecon by visiting the careers section of our website. If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!
    $58k-93k yearly est. Auto-Apply 60d+ ago
  • Network Support Specialist

    Ritter Communications 3.5company rating

    Technical support engineer job in Jonesboro, AR

    Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 197 communities and more than 60,000 customers in Arkansas, Tennessee, Texas, Missouri, Kentucky and Louisiana. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. We are looking for an experienced Network Support Specialist to join our team. General Summary: The Network Support Specialist is a part of the Ritter Network Operations team responsible for providing overall operational support to Ritter's Enterprise customers, to include provisioning enterprise services, move/add/change and disconnect orders. The role may also serve as a POC for Field Operations. Success in this role is highly reliant on the ability to adapt to rapidly changing environments, networks, learn new technologies and processes quickly, and the ability to work both independently and in a team environment. Essential Job Functions: * Provisions new service, disconnects service, suspends, and reconnects, facility changes, feature changes, CPE activation, and/or fulfilling other service delivery requests; * Interdepartmental coordination of complex order assignment and fulfillment; * Responsible for fulfilling orders requiring new assignment, facility changes and completions; * Responsible for record keeping such as: maintaining cut sheets, updating facility records, and updating trouble records; * Manages directory number portability requests; * Troubleshoot and test customer service delivery; * Activates voice, video and data services across copper, fiber and Ethernet platforms; * Troubleshoots virtualization services; * Participates in a team environment; providing valuable input and suggestions; * Interacts with Engineering, Field Operations, NOC, and end-customers; * Performs all other related duties as assigned. Knowledge, Skills, and Abilities: * Strong customer service focus; * Foundational knowledge and understanding of routers and networks; * Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, Wi-Fi, VLAN, TCP/IP, Routing, Switching, ACL, and SD WAN; * Demonstrated understanding of the OSI model; * Demonstrated understanding of VOIP; * Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark; * Skill in commonly used software such as Visio, Excel, Word, and Power Point; * Ability to function and work well individually and in a team environment; * Skill in oral and written communication; * Skill in reading and interpreting technical documents and information; * Skill in maintaining a high level of customer focus. Education and Experience: Relevant technical field experience or Bachelor's Degree in Computer Science, Networking, or a similar field required. Cisco CCNA, Nokia NRS, CompTIA, or similar certifications preferred. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!
    $54k-72k yearly est. 14d ago
  • Technologist-Echo Student

    Baptist Anderson and Meridian

    Technical support engineer job in Jonesboro, AR

    Job Code 22286 FLSA Status Job Family RADIOLOGY Job Summary Performs imaging procedures/treatments according to Cardiology practice standards in order to aid in the diagnosis and/or treatment of disease. Performs other duties as assigned. Job Responsibilities Job Responsibilities Demonstrates a thorough understanding of Cardiology principals/theory and utilizes the most appropriate technique and positioning for optimal procedures/treatments, as demonstrated by procedure/treatment results. Works under the supervision of a registered Cardiac sonographer. Develops appropriate procedure/treatment plan. Implements procedure/treatment plan utilizing established hospital protocols/guidelines. Completes documentation as required to comply with hospital policies and procedures. Maintains equipment, procedure/treatment rooms, and work areas in a neat and safe condition to ensure the safety of patients and staff. Participates in hospital and departmental Performance Improvement activities to ensure that patient care is consistent with established standards. Completes assigned goals. Specifications Experience Description Minimum Required Preferred/Desired Education Description Minimum Required Preferred/Desired Enrolled in an approved/accredited Ultrasound/Cardiology Program. Training Description Minimum Required Preferred/Desired Special Skills Description Minimum Required Preferred/Desired Basic computer literacy skills. Licensure Description Minimum Required Preferred/Desired BLS CERTIFICATION WITHIN 14 DAYS OF HIRE Reporting Relationships Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager. Reporting Relationships Work Environment Functional Demands Label Short Description Full Description Sedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart Light Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher) Medium High energy level Lift and carry 40-50lbs. Push/pull +/- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient) Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer. Functional Demands Rating Activity Level Throughout Workday Physical Activity Requirements - Sitting Physical Activity Requirements - Standing Physical Activity Requirements - Walking Physical Activity Requirements - Climbing (e.g., stairs or ladders) Physical Activity Requirements - Carry objects Physical Activity Requirements - Push/Pull Physical Activity Requirements - Twisting Physical Activity Requirements - Bending Physical Activity Requirements - Reaching Forward Physical Activity Requirements - Reaching Overhead Physical Activity Requirements - Squat/Kneel/Crawl Physical Activity Requirements - Wrist position deviation Physical Activity Requirements - Pinching/fine motor activities Physical Activity Requirements - Keyboard use/repetitive motion Physical Activity Requirements - Taste or smell Physical Activity Requirements - Talk or hear Sensory Requirements Color Discrimination Near Vision Far Vision Depth Perception Hearing Environmental Requirements - Blood-Borne Pathogens Environmental Requirements - Chemical Environmental Requirements - Airborne Communicable Diseases Environmental Requirements - Extreme Temperatures Environmental Requirements - Radiation Environmental Requirements - Uneven Surfaces or Elevations Environmental Requirements - Extreme Noise Levels Environmental Requirements - Dust/Particular Matter Environmental Requirements - Other
    $16k-28k yearly est. Auto-Apply 60d+ ago
  • Technologist-Echo Student

    Baptist Memorial Health Care 4.7company rating

    Technical support engineer job in Jonesboro, AR

    Job Code22286 FLSA Status Job FamilyRADIOLOGY Performs imaging procedures/treatments according to Cardiology practice standards in order to aid in the diagnosis and/or treatment of disease. Performs other duties as assigned. Job Responsibilities Job Responsibilities Demonstrates a thorough understanding of Cardiology principals/theory and utilizes the most appropriate technique and positioning for optimal procedures/treatments, as demonstrated by procedure/treatment results. Works under the supervision of a registered Cardiac sonographer. Develops appropriate procedure/treatment plan. Implements procedure/treatment plan utilizing established hospital protocols/guidelines. Completes documentation as required to comply with hospital policies and procedures. Maintains equipment, procedure/treatment rooms, and work areas in a neat and safe condition to ensure the safety of patients and staff. Participates in hospital and departmental Performance Improvement activities to ensure that patient care is consistent with established standards. Completes assigned goals. Specifications Experience Description Minimum Required Preferred/Desired Education Description Minimum Required Preferred/Desired Enrolled in an approved/accredited Ultrasound/Cardiology Program. Training Description Minimum Required Preferred/Desired Special Skills Description Minimum Required Preferred/Desired Basic computer literacy skills. Licensure Description Minimum Required Preferred/Desired BLS CERTIFICATION WITHIN 14 DAYS OF HIRE Reporting RelationshipsDoes this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager. Reporting Relationships Work Environment Functional Demands Label Short Description Full Description Sedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart Light Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher) Medium High energy level Lift and carry 40-50lbs. Push/pull +/- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient) Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer. Functional Demands Rating Activity Level Throughout Workday Physical Activity Requirements - Sitting Physical Activity Requirements - Standing Physical Activity Requirements - Walking Physical Activity Requirements - Climbing (e.g., stairs or ladders) Physical Activity Requirements - Carry objects Physical Activity Requirements - Push/Pull Physical Activity Requirements - Twisting Physical Activity Requirements - Bending Physical Activity Requirements - Reaching Forward Physical Activity Requirements - Reaching Overhead Physical Activity Requirements - Squat/Kneel/Crawl Physical Activity Requirements - Wrist position deviation Physical Activity Requirements - Pinching/fine motor activities Physical Activity Requirements - Keyboard use/repetitive motion Physical Activity Requirements - Taste or smell Physical Activity Requirements - Talk or hear Sensory Requirements Color Discrimination Near Vision Far Vision Depth Perception Hearing Environmental Requirements - Blood-Borne Pathogens Environmental Requirements - Chemical Environmental Requirements - Airborne Communicable Diseases Environmental Requirements - Extreme Temperatures Environmental Requirements - Radiation Environmental Requirements - Uneven Surfaces or Elevations Environmental Requirements - Extreme Noise Levels Environmental Requirements - Dust/Particular Matter Environmental Requirements - Other
    $17k-31k yearly est. 60d+ ago
  • Senior Technical Engineer, Customer Support

    Finastra 4.3company rating

    Technical support engineer job in Manila, AR

    Who are we? At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good. What will you contribute? Reporting to the L2 manager, the Technical Client Support is the key interface between Finastra clients on one side and Payments organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Technical Client Support also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client's premises. Responsibilities & Deliverables: Your deliverables as a Technical Client Support will include, but are not limited to, the following: Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client's satisfaction and product quality Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported Validate defects thoroughly by ensuring that the described scenarios are fixed Build and provide simple scripts with the assistance of senior colleagues when necessary Write technical specifications and best practices documentation Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed Required Experience: University degree in Computer Science, Mathematics, Business IT or related major Technical skills : strong knowledge on SQL , UNIX and Windows . basic scripting knowledge , IBM MQ , AMQ , SOAP UI or any API tools and Basic network trouble shooting Domain : Payments domain in Banking industry - Familiar with any rail and payments formatting preferably ISO and SWIFT Tools : SQL developer , Web explorer , JIRA , Jenkins , SNOW , Salesforce We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: * Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. * Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support. * Medical, life & disability insurance, retirement plan, lifestyle and other benefits* * ESG: Benefit from paid time off for volunteering and donation matching. * DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). * Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. * Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. * Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra!
    $82k-107k yearly est. Auto-Apply 60d+ ago
  • Seasonal Operations Support

    Nutrien Ltd.

    Technical support engineer job in Manila, AR

    Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We're guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We're creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity. Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia. For more than 150 years, we have been helping growers achieve the highest yields with the most sustainable solutions possible, offering a wide selection of products, including our proprietary brands: Loveland Products, Inc.; ProvenSeed and Dyna-GroSeed; as well as financial, custom application and precision ag services. Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien and Nutrien Ag Solutions. What You'll Do:
    $38k-74k yearly est. 39d ago
  • Information Technology Professional

    U.S. Navy 4.0company rating

    Technical support engineer job in Jonesboro, AR

    To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
    $51k-72k yearly est. 12d ago
  • Network and Support Administrator

    Cavenaugh Auto Group

    Technical support engineer job in Walnut Ridge, AR

    Job DescriptionSalary: Network and Support Administrator The Network and Support Administrator works under the supervision of the IT Manager and is responsible for assisting the IT Manager in supporting the IT infrastructure and serves as the Lead Support Technician. Responsibilities Serve as the lead for all technical support for all end users. Supervise the workflow and performance of the Computer Support Technicians. Provide support for hardware, software, web based applications, and communications to end users. Evaluate and make recommendations for IT infrastructure design and operation. Provide recommendations on the purchasing of hardware/software. Maintain and install hardware and software (including but not limited to PCs, laptops, printers and other peripherals, phones, and wiring.) Monitor and maintain the security of the network (including but not limited to stored data and end user devices.) Maintain and update systems on the network (including but not limited to firewalls, wireless, email, endpoint protection, and servers) keeping downtime to a minimum. Develop and maintain current expertise in software, operating systems, network equipment, etc. Knowledge, Abilities and Skills Knowledge of server and network infrastructure Understanding of local and wide area networks including subnets and routing Knowledge of general PC maintenance with the ability to evaluate, diagnose and correct software/hardware problems Knowledge of common networking concepts: TCP/IP, DNS, DHCP, VPN, web/email servers, wireless networks, etc. Efficient with Windows Operating Systems and Microsoft Office Understanding of Linux Experience with telephone systems Education / Experience Three to Five years in computer applications or related area; Bachelors degree in Computer Science or related field is recommended.
    $41k-65k yearly est. 7d ago
  • Network Support Specialist

    Ritter Communications Holdings, LLC 3.5company rating

    Technical support engineer job in Jonesboro, AR

    Job Description Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 197 communities and more than 60,000 customers in Arkansas, Tennessee, Texas, Missouri, Kentucky and Louisiana. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. We are looking for an experienced Network Support Specialist to join our team. General Summary: The Network Support Specialist is a part of the Ritter Network Operations team responsible for providing overall operational support to Ritter's Enterprise customers, to include provisioning enterprise services, move/add/change and disconnect orders. The role may also serve as a POC for Field Operations. Success in this role is highly reliant on the ability to adapt to rapidly changing environments, networks, learn new technologies and processes quickly, and the ability to work both independently and in a team environment. Essential Job Functions: Provisions new service, disconnects service, suspends, and reconnects, facility changes, feature changes, CPE activation, and/or fulfilling other service delivery requests; Interdepartmental coordination of complex order assignment and fulfillment; Responsible for fulfilling orders requiring new assignment, facility changes and completions; Responsible for record keeping such as: maintaining cut sheets, updating facility records, and updating trouble records; Manages directory number portability requests; Troubleshoot and test customer service delivery; Activates voice, video and data services across copper, fiber and Ethernet platforms; Troubleshoots virtualization services; Participates in a team environment; providing valuable input and suggestions; Interacts with Engineering, Field Operations, NOC, and end-customers; Performs all other related duties as assigned. Knowledge, Skills, and Abilities: Strong customer service focus; Foundational knowledge and understanding of routers and networks; Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, Wi-Fi, VLAN, TCP/IP, Routing, Switching, ACL, and SD WAN; Demonstrated understanding of the OSI model; Demonstrated understanding of VOIP; Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark; Skill in commonly used software such as Visio, Excel, Word, and Power Point; Ability to function and work well individually and in a team environment; Skill in oral and written communication; Skill in reading and interpreting technical documents and information; Skill in maintaining a high level of customer focus. Education and Experience: Relevant technical field experience or Bachelor's Degree in Computer Science, Networking, or a similar field required. Cisco CCNA, Nokia NRS, CompTIA, or similar certifications preferred. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!
    $54k-72k yearly est. 14d ago
  • Network Technician

    Brightspeed LLC

    Technical support engineer job in Piggott, AR

    At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for an experienced Network Technician to join our team! As a Brightspeed Network Technician you will be responsible for all aspects of working in the physical Central Office as well as in the field. As a Network Technician you will be required to work overtime and weekends as outages occur. As Network Technician your responsibilities will include: * Supporting and maintaining all switching equipment in Central Offices as well as in the field * Keeping all backup generators in optimum condition * Installing, supporting, and maintaining special circuits and being capable of working within the TIRKS system * Monitoring and supporting all switch alarm activity * Installing, supporting, and maintaining fiber and copper networks * Supporting and maintaining transport networks and central office power Qualifications WHAT IT TAKES TO CATCH OUR EYE: * Familiarity with both inside and outside plant cabling practices * 3 to 5 years experience as a switch technician * Self-motivated and able to drive issues to resolution * Ability to promote and sell Brightspeed services * Knowledge of safety rules and regulations * Ability to work well with both customers and fellow peers * Ability to work outside in all weather conditions * Ability to work all shifts as assigned including nights, weekends, and holidays depending on business needs This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues #LI-GF1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: * Brightspeed's Privacy Notice for California Residents * Brightspeed's Privacy Notice
    $50k-70k yearly est. 12d ago

Learn more about technical support engineer jobs

How much does a technical support engineer earn in Jonesboro, AR?

The average technical support engineer in Jonesboro, AR earns between $43,000 and $87,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.

Average technical support engineer salary in Jonesboro, AR

$62,000
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