IT Field Service Technician
Technical support technician job in Billings, MT
Role:
Hemmersbach is seeking a highly motivated and customer-oriented Field Technician to join our team. As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers, and enterprises, in a timely and efficient manner. The ideal candidate will have experience working with HP servers, data centers, printers, and PCs. This role requires a high level of customer service skills, as you will be the face of Hemmersbach in our clients' locations. You must be comfortable with long-distance driving, as this is a high-demand role that may vary depending on location.
Responsibilities:
Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided. This includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client's needs and the project's scope.
Performing equipment installations, upgrades, and repairs for clients' printers, PCs/Data Centers, servers, and other IT equipment.
Providing technical support for HP servers and data center equipment, including installation, configuration, and troubleshooting of hardware, software, and network issues. This includes diagnosing and resolving server and data center-related issues, ensuring client satisfaction by delivering exceptional customer service.
Collaborating with other members of the team, including dispatch, project managers, engineers, and other technicians, to ensure seamless delivery of support services.
Managing and maintaining inventory of spare parts and equipment, providing accurate and timely updates to clients and management regarding the status of technical issues, while adhering to safety and quality procedures at all times.
Requirements:
Minimum of 2 - 3 years of experience in IT support (printers, HP servers, data centers, and enterprise-level projects).
Willingness to commute long distances between customer sites and must have a valid driver's license.
Experience in technical support or a similar role, with experience in troubleshooting hardware, software, and networking issues.
Excellent time management skill
Ability to lift and carry equipment up to 50+ lbs.
Available to work a rotational 24/7 on-call; scheduled shift.
Benefits:
Buddy program
Dental insurance
Health/ Medical insurance
Internal career development program
International job opportunities
Onboarding program
Sick leave payments
Unlimited employment contract
Be part of Us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
On-Call IT Field Technician - Great Falls, MT - Hiring Now
Technical support technician job in Vaughn, MT
Job DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support
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ā ļø Important Note
This is an on-call, 1099 independent contractor role with no guaranteed hours.
You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept.
About Geeks on Site
Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more.
About the Role
We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers.
This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700).
You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally.
Key Responsibilities
Diagnose and repair hardware/software issues on Windows and mac OS systems
Resolve boot errors, OS issues, and login problems
Set up or troubleshoot Wi-Fi and wired internet connections
Replace or upgrade hardware (HDD, RAM, cooling fans, etc.)
Configure or connect printers and scanners (Canon, HP, Brother, etc.)
Address common printer error codes (e.g., ink absorber, paper feed, connectivity)
Perform general maintenance on multifunction printers (MFPs)
Reinstall operating systems using bootable USBs or recovery media
Install remote tools or shortcuts as requested
Communicate clearly with customers and provide basic post-service support
Document service visits and escalate complex issues as needed
Requirements
2+ years of field IT support experience, including computer and printer work
Familiarity with Canon, HP, and other common printer brands
Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts)
Experience with both Windows (10/11) and mac OS troubleshooting
Must have personal tools (bootable USB, screwdriver set, etc.)
Reliable vehicle and valid driver's license
Smartphone with camera and data for documentation and communication
Ability to work independently and maintain a professional demeanor
Benefits
Compensation
$35 per hour for on-site time
Flexible scheduling - accept only the jobs that match your route and availability
National brand recognition and continuous job offers
Dispatch and tech support team available to assist remotely
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What to Expect After You Apply
???? Intro Call - A recruiter will contact you for a quick chat
???? Onboarding - Complete paperwork and tax forms electronically
???? Background Check - Mandatory before activation
???? Set Your Availability - You enter your availability in our tech portal
???? Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills
Join Our Technician Network
If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
Dynamic PC Support
Technical support technician job in Kalispell, MT
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
Now Hiring IT and Telecom Field Technicians
Technical support technician job in Great Falls, MT
Benefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid driver's license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $18.00 - $25.00 per hour
About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start.
The Road This Far
Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.
Auto-ApplyComputer Support Specialist
Technical support technician job in Great Falls, MT
D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients' financial well-being, we also work to strengthen local communities-and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report.
Summary/Function:
Use knowledge and skills obtained through education and job experience to continuously support users from multiple business groups within DA Davidson. The position will adhere to ITIL principals and be responsible for the resolution and/or escalation of various hardware and software issues, both in-person and remotely.
Requirements/Qualifications:
* Working knowledge of a Service Desk including ticketing systems, phone system, supporting business applications, workflows and processes
* Proficient knowledge of basic computer hardware
* Bachelor's degree in field of specialty or equivalent IT Support experience
* Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems
* Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone to people with a wide variety of technical expertise
* Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels
* Familiar with department policies, processes and procedures
* Consistently treat others with respect and maintain professional attitude and behavior
* Ability to work a variety of shifts
* Ability to safely lift and carry as much as 35 pounds
* Experience working in a team-oriented, collaborative environment
* Highly self-motivated and self-directed
* Organized and detail oriented
* Ability to work in a fast-paced, regulatory, and time sensitive environment
* Ability to triage and identify when escalation is necessary
* Problem solving skills and critical thinking
* Maintain or ability to obtain ITIL foundation certification within 1 year of start date
Duties:
* Respond, resolve, and escalate incidents or requests, both in person and over the phone, in a timely manner
* Attain performance goals set by management for resolving incidents and requests.
* Be logged into the support queue defined hours; provide escalation support and satisfactory customer service
* Troubleshoot and assist D.A. Davidson Companies' employees with using their computer and computer peripherals, applications and security credentials
* Evaluate workload and capacity of computers and computer system to determine feasibility of expanding or enhancing capabilities or performance; recommend improvements to IT management
* Assist in the support of business applications to include but not limited to: patching, testing, software licensing tracking, installing, upgrading, receiving application training, attending internal and external meetings, providing end user training, monitoring application performance, working with vendor support and sales, budgeting and creating documentation to end users and IT staff
* Assist in the support of computer life-cycle and office technology to include but not limited to: patching, imaging, deploying, transferring user profiles, evaluating, securing, receiving training on computer O/S and hardware, maintain inventory, manage printer support agreements, work with vendor support and sales, provide documentation to end users and IT staff and help resolve incidents with computer related to the O/S, core applications or hardware that has been escalated from the Service Desk
* Work with management to improve personal technical proficiency, support and customer service skills; identify and complete technical training and certifications; develop other work or career goals where progress can be tracked and discussed
* Learn and adhere to all D. A. Davidson Companies' policies and procedures; attend scheduled meetings or training sessions around existing or new policies and/or procedures; recommend change to IT procedures to improve productivity and/or reduce costs
* Adhere to and educate users of our defined cybersecurity best practices, which include credential management, phishing and malicious vigilance, and physical security measures.
* Manage time to adhere to SLAs while maintaining service excellence
* Use ITSM tools and ticketing systems for tracking and contributing to a shared knowledge base
* Utilize ITIL best practices
* Use and improve upon existing tools, services, and procedures
* Other duties as assigned
What we offer:
Competitive salary plus excellent benefits and perks including, but not limited to:
* Medical, Dental and Vision
* Company 401(k)and ESOP contribution
* Generous sick, vacation, and maternity/parental leave
* Paid holidays
* Professional Development Opportunities
* Tuition Reimbursement ($15,000 lifetime cap)
* Charitable gift-matching program
* Davidson Day of Giving - Our tradition of positively impacting communities in which we live and work.
D.A. Davidson has been in business for 90 years! As an employee-owned company, our success is driven by our high standards of business ethics, integrity and the belief that our Associates are our most important assets. We hope you will consider joining us!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
At D.A. Davidson, we are committed to fostering a diverse environment that supports the development and inclusivity of all employees.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Please answer all questions carefully: incomplete or inaccurate answers may impact your potential employment. By clicking Submit Application, you declare that all statements in this application are truthful to the best of your knowledge. California applicants please see D.A. Davidson's California Resident Privacy Policy.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
IT Support Specialist
Technical support technician job in Whitefish, MT
General Purpose The City of Whitefish is actively recruiting for an IT Support Specialist to join our Finance Department. We welcome your inquiries and encourage you to apply! If you have a passion for serving the public sector, this may be the perfect fit for you.
One of the fastest growing cities in Montana, Whitefish is consistently rated one of the best small towns in America and was named one of the top 25 ski towns in the world by National Geographic. It is located on the shores of Whitefish Lake and the base of Big Mountain - home to Whitefish Mountain Resort. Whitefish also boasts over 36 miles of natural surface single-track mountain biking and hiking trails with 10 trailheads, golfing, world class dining, two professional live theater companies, and is only thirty minutes from Glacier National Park.
This position is part-time and will be working 20 hours per week, 4 hours per day, 5 days per week.
Benefits of working for the City of Whitefish include:
* Health, Dental, Orthodontic, and Vision Insurance - Employer/employee contribution to monthly premium will be at a prorated amount.
* Generous employer contribution toward Health Savings Accounts (HSA) for those who choose the High Deductible Health Plan (HDHP)
* Free annual biometric screening - Employee and spouse/partner can earn up to $200 incentive for participation
* City Wellness Program - City pays $30 per month to employees to use toward wellness
* Corporate rate membership to The Wave health club (billed to City and deducted through payroll)
* Montana Public Employees Retirement System (PERS) - includes employer and employee contributions
* Paid leave (vacation, sick, holidays, personal day)
* $25,000 employer paid Life and Accidental Death & Dismemberment Life Insurance Policy for employee and $5,000 for spouse/dependents
* 125 Cafeteria Plans - Optional Pre-Tax Flexible Spending Account (FSA) and Dependent Care Account (DCA)
* Free Employee Assistance Program - 6 free counseling sessions per issue, per person in household
* Optional Deferred Compensation Plan (457) - Pretax and Roth Available
* Optional Aflac Plans including Accident, Short-Term Disability, Cancer, Hospital and Critical Illness
* May be eligible for Public Service Student Loan Forgiveness under the Public Service Loan Forgiveness Plan (PSLF) - click here to learn more and to understand your eligibility
* City paid continuing education, training and development (as approved by supervisor and City Manager)
* FMLA -up to 12 weeks of unpaid, job-protected leave per year (rolling calendar year) available after working 1250 hours within previous 12 months and employed for 12 months for qualifying events. Accrued leave utilized concurrently.
* Bereavement Leave - up to 5 paid days off for death of immediate family member
* Jury & Witness Duty Leave
* Military Leave
* Eligible to earn Compensatory Time (additional paid leave of 1.5 hours earned for each hour worked in a qualified and approved OT event)
* 15% -20% discount on Verizon voice plans and select data plans
* T-Mobile exclusive offers with Work Perks - 15% off the Go5G Plusor Go5G Next rate plans
* AT&T discounts also available
* Parks & Recreation After School and Summer Day Camp services provided at no cost to employees
* Whitefish Workforce Assistance Program - designed to help full-time, part-time and seasonal equivalent employees to successfully live and work in the Whitefish area by providing rental assistance - click here to learn more and understand your eligibility.
APPLY BY: Applicants are required to submit a cover letter and resume with their online application. For assistance with online application process, please contact the Human Resources Department at ************ or email **********************.
EOE-AA-M/F-VET-DISABILITY
GENERAL PURPOSE
Performs a variety of administrative and technical functions to assist City departments with IT (Information Technology) support.
SUPERVISION RECEIVED
Works under the direct supervision of the IT Administrator or designated supervisor.
SUPERVISION EXERCISED
May exercise project specific supervision over consultants or support staff as needed and assigned.
Job Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by the IT Support Specialist. The following duties are typical for this classification and are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
This position serves an important role in the operations of the City and requires a consistent and dependable presence during assigned hours of work. It is expected that every employee should be on time, fully prepared, every day that the employee is scheduled to work.
Provides general helpdesk computer, printer, multi-function device, network, and phone system support for various departments as needed.
Installs and upgrades desktop hardware, software and peripheral equipment and configures system for optimum operations following best practices.
Analyzes and/or resolves hardware, software, and applications problems for network and stand-alone computer systems and network resources.
Coordinates the resolution of network hardware, software and applications problems between technical, support and customer personnel.
Maintains IT asset inventory; schedules and maintains upgrade/replacement schedule.
Reports hardware failures to appropriate vendors via telephone or on-line systems.
Evaluates user hardware and software needs and assists with acquisition of approved equipment and software.
Researches and acquires knowledge of computer hardware and software available to users.
Ensures data/media recoverability with a schedule of backups and archive operations.
Administers email; maintains email system, user management, discovery and hold, retention policies and data loss prevention.
Monitors network performance; troubleshoots network problems; collaborating with network design engineer on network optimization.
Provides for network security by establishing and enforcing policies; defining and monitoring access.
Assists with City rules for information technology projects and business objectives, processes and environment.
Performs all duties in conformance to appropriate industry safety and security standards.
Performs other duties consistent with the scope, role, and function of this classification.
PERIPHERAL DUTIES
Must be available to respond to emergencies after hours, weekends and/or holidays as necessary and requested.
Desired Minimum Qualifications
Education and Experience:
1. Bachelor's degree or Associate of Arts degree at a technical or vocational school in information technology, or engineering.
* AND-
2. Two years of experience providing user support in the operation, maintenance, and implementation of applications programs on multiple platforms including mainframe, midrange, client/server, desktop computer and networks.
* OR-
3. Any equivalent combination of education and experience.
Necessary Knowledge, Skills and Abilities:
1. Principles of and current trends in information technology including systems software and hardware technologies for mainframe, server, personal computer and client server environment.
2. Information technology security methods.
3. Currently available commercial off-the-shelf software.
4. Disaster planning and recovery methods.
5. General computer architecture including application life cycle, central processing unit, memory allocation, peripheral devices and input/output methodologies.
6. Various hardware platforms and multiple desktop software including electronic mail systems, spreadsheets, word processors, database, presentation graphics, client/server applications, emulators, communications protocols and intranet/internet.
7. Personal computer and local-area-network troubleshooting techniques, configurations, specifications and requirements.
8. Problem tracking software tools, security and quality assurance policies and procedures, document workflow processes, and remote access software and techniques of connectivity.
9. Technical documents protocols including manuals, schematics, procedures and specifications.
10. Communications protocols, telecommunications and information processing environments.
11. Backup and recovery methods, wiring capacities and limitations, intranet and internet technologies.
SPECIAL REQUIREMENTS
Must possess a valid Montana State driver's license or have the ability to obtain one within sixty days of employment. Must pass background check.
Supplemental Information
TOOLS AND EQUIPMENT USED
Server computing; including physical and virtual environments. Operating systems; including Microsoft Windows, Servers. Personal computing; including programs such as Microsoft Word, Excel, Access, PowerPoint, and Outlook. Microsoft Office 365 administration; including User Portal, Exchange, SharePoint, and OneDrive. Smart phone; mobile radio, motor vehicle, copy and fax machine.
Network devices, including switches, routers, hubs, firewalls and radio mesh.
Network testing devices; network cable crimper/cutter.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to use hands to finger, handle, feel or operate objects, tools, or controls, reach with hands and arms, stand, sit and talk or hear. The employee is regularly required to stoop, kneel, crouch and crawl. The employee is occasionally required to walk, climb, balance and smell.
Hand-eye coordination is necessary to operate drafting instruments, computers and various pieces of office equipment.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is a professional office and the noise level is usually moderately quiet. Some exposure to outdoor work is required in the inspection of various land use developments, construction sites, or public works facilities. May occasionally be subjected to wet, cold and/or icy conditions.
SELECTION GUIDELINES
Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Whitefish is an Equal Opportunity Employer. In compliance with the American with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The City of Whitefish does not discriminate on the basis of disability, race, color, religion, creed, political idea, sex, age, marital status, physical or mental disability, national origin, sexual orientation, or gender identity and/or expression in its hiring or employment practices.
Computer Field Technician
Technical support technician job in Bozeman, MT
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Peer Support Technician - PACT (Kalispell, MT)
Technical support technician job in Kalispell, MT
Requirements
Talents, skills, and abilities:
A High School Diploma or HSE is required, along with past employment experience.
It is preferable that the individual's lived experience of mental health challenges includes experience with psychosis during his or her youth. However, personal experience with psychosis is not required.
Ideally the Peer Specialist is a young adult; however, a Peer Specialist of any age may be considered for the position, if he or she relates well to young people.
As much as possible, the Peer Specialist should understand the community in which the team is based with an awareness of available community resources.
The Peer Specialist should also be someone who possesses the fundamental skills to meet the job requirements.
The Peer Specialist should demonstrate good interpersonal communications skills and the ability to empathize with, relate to and effectively work with participants of mental health services.
The individual should have two years of active participation in mental health self-help activities, peer support or peer advocacy programs, or participant run organizations or similar experiences or programs.
They must possess the ability/ willingness to disclose their recovery story (where appropriate) for the purposes of empowerment.
The Peer Support Technician must obtain required certification (Peer Support Specialist Case Manager, complete within 6 months of hire date) as follows:
Complete 40 total hours of training.
An assessment completed no longer than 90 days prior to sending in the application.
PST will be assessed by AWARE's LCSW, LCPC, LMFT, LAC, physician, psychologist, or an advanced practice registered nurse until they reach mastery level in certain areas;
Once the 40 hours online training and the assessment (which takes place after the 40 hours) is complete, then the PST submits the noted PST Case Manager Application;
Once application is approved, PST will complete and pass required test;
PST Case Manager must maintain credential.
Benefits:
AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security.
AWARE's benefits include:
Annual Raises
Tuition Reimbursement
Health Insurance
Dental/Vision Insurance
401(k) with company match
Life Insurance
Wellness programs
Generous paid time off
DailyPay
We are proud to be an equal opportunity employer.
IT Technician
Technical support technician job in Great Falls, MT
Who are we?
Univision Computers provides Managed Information Technology services to clients. We work for an awesome group of customers that rely on us to be their IT Department. Univision was founded in 1989 and is headquartered in a beautiful, new 2-story office building located in Missoula and has remote branches across the amazing states of Montana and Washington.
Teamwork is not just a buzzword at Univision, it is a core value. We have a very collaborative work environment where we all have each other's backs. We also believe in accountability and trust. Taking care of the work assigned to you and doing what you say earns you a lot of flexibility. We have a very relaxed but fast-paced work environment. We have regular company sponsored events and many employees do activities outside of work together. We pride ourselves in placing the right people for the right seat, and hope you are that individual we're seeking for this position.
What is it like as an IT Technician at Univision?
IT technicians are many times the first point of contact with customers reporting problems or requesting service. Customers having great customer service experience is critical, so you must be great with people on the phone and via electronic means.
Technicians start their journey at Univision with a detailed onboarding process.
During this time, you shadow and are shadowed by experienced teammates that show you the ropes. We believe in progressive responsibility based on ability. The more you learn the more you can do. Initially you will be identifying/triaging problems and working on lower-level issues. As your skills increase, you will be given more advanced problems to work on
NOTE: We are currently looking for applicants who can work in an in a hybrid environment servicing our clients in the Great Falls, MT area.
Duties/Responsibilities:
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions from customers to the appropriate internal team.
Identify and suggest possible improvements to procedures.
Effectively work in the Great Falls area.
Qualification/Requirements:
Knowledge of computers and networking.
Ability to build and repair computers.
Proven ability to provide clear and concise customer service to clients verbally and electronically.
Valid Drivers License as may need to drive to client locations.
Understanding of Microsoft Operating Systems, Office 365, and other software skills.
Any IT Experience is desirable including working on friends and family's computers.
Formal IT training is desirable but not required - College, Certifications etc.
Some of the excellent benefits you will receive:
Competitive Base Salary (DOE)
Medical, Dental, Vision Insurance available
Retirement Plan with a Company Match after one year of employment
Flexible Work Hours
Remote-work friendly environment
Dog friendly office environment
Note:
All employees are subject to a Criminal Background Check. Univision also employs a pre-employment screening process that you will be required to complete if offered a position.
We are interested in every qualified candidate who is eligible to work in the United States, however, we are unable to accommodate scholastic or employment visas currently.
Helpful Associate Choteau - Fairfield
Technical support technician job in Great Falls, MT
Ace Hardware wants to add to our team. There are exciting things happening around here and we are hoping you would be a great fit to be part of it all! We want individuals who truly LIKE people, want to be around people, and be part of making a persons day just a bit better! If you have a specialty area you have knowledge in... awesome! If you don't have a
specialty area but are eager to learn... we want to educate!
* Both locations have opportunities available.
About Choteau and Fairfield Ace Hardware
This is a local, family business known for its amazing customer service.
General Summary
The Helpful Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service:
* Provide a positive representation of Great Falls Ace Hardware.
* Proactively assist customers in solving problems.
* Greet customers entering and throughout the store. Thank them after interactions.
* Possess a friendly outgoing demeanor; work well with customers as well as associates.
* Ensure all pages and calls are answered promptly, courteously and effectively.
* Forward any customer complaint that cannot be handled to a member of management.
* Possess strong product knowledge and knowledge of store layout and location of products.
* Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations
* Assist in creating a positive, professional and safe work environment.
* Assist with receiving, checking in and stocking of merchandise throughout the store.
* Assist with maintaining back stock levels.
* Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
* Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
* Assist with merchandise resets through the store.
* Provide assistance to Department Specialists, i.e. price changes, special orders.
* Ensure signage is current throughout the store.
* Communicate any Store Support Center issue to General Manager for follow up.
* Communicate any merchandising, cost control or sales idea to General Manager.
* Participate in store meetings.
* Be professional in appearance and actions.
* Perform all other duties as assigned.
Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.
Company Introduction
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.
Auto-ApplyDesktop support technician
Technical support technician job in Great Falls, MT
Desktop support technician
Duration : Contract
JOB DESCRIPTION:
For Desktop support technician:
Minimum of 2 years' technical experience in providing Field Support which includes:
PC hardware repair (Dell/HP)
Windows system support
OS X Support (10% of techs should have this skill)
Software installation/troubleshooting
Performing Tech Refresh
Mobile device support (iOS/iPhone/iPads) - excluding warranty hardware repair
Networking
Asset tracking
Stock room management
Basic support in Video conferencing equipment
General Core Competencies to be considered when hiring:
Customer focused - Customer is #1 Attitude
Personal accountability for results
Detail oriented
Strong analytical and troubleshooting skills
High integrity
A minimum of two confirmed references is preferred.
The following educational/technical certifications are preferred:
Technical degree (i.e. Associates, Bachelors, etc.) or equivalent in years of experience in Field Support
Dell/HP hardware certifications
Technical certifications (e.g. A+, MCDST, MCP, MCSA, etc.).
Candidate has a professional appearance (i.e. grooming, clothing, etc.).
Roles and Responsibilities:
Desk Side Engineer
Accurately test, identify, repair, resolve and document end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys and basic printer support.
Anthem owned equipment
Apple support - Smart hands and feet, also coordination w Anthem Apple team.
Questions about nonstandard equipment should be brought to HCL management's attention
Troubleshoot and resolve software issues. Ability to install, configure, reconfigure or reinstall software including remote support
Update the tickets in ITSM & work on tickets within the defined service levels
Appropriate notes required
HOLD reason notes required
Missed schedule date notes required
Ticket transfer reason notes required
Identify tickets that should be project and provide info to the Project Management team
Update TAMIT (SNOW) Asset Database for each hardware interaction.
While at an associates desk, check other assets at the desk and update asset database
100% compliance required
Asset salvage runs scheduled by the Stockroom Tech/FST.
Reimaging computers/hard drives in accordance with customer standards
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Support Technician - Tier I
Technical support technician job in Montana
Columbia Falls School District 6 is seeking an IT Support Technician to provide internal technology support for staff and educators. The ideal candidate will have a strong blend of technical expertise (Ideally in Google administration and general PC support) along with customer service skills, with a passion for both technology and helping others.
This position involves supporting a wide range of software and hardware across the district. Key responsibilities include:
Administering and maintaining CFSD6's IT infrastructure
Supporting both installed and cloud-based software systems
Assist in asset management tracking system
Managing user authentication and access
Assisting with the setup and integration of general EDU/learning technologies
Advising departments on general technology-related needs
Providing front-line technical support during (occasional) high-volume periods
The technician will primarily work from the district's central IT office, with regular travel to schools throughout the district to support end users and conduct training. A valid driver's license is required.
TERMS OF EMPLOYMENT: 12 months/year
HOURS: 8 hours/day, 8:00 a.m. - 4:30 p.m. Monday - Friday
POSITION CLOSES: Open until filled
BENEFITS:
Competitive healthcare package
Voluntary vision and dental insurance
3 weeks paid vacation leave
Paid sick leave
11 paid holidays, including 5 days from Christmas Day to New Year's Day
Employee Assistance Program
Montana Public Employees' Retirement System
Life Insurance (employer paid)
Reports To: Director of IT
ESSENTIAL FUNCTIONS:
Perform hardware and software troubleshooting for Chromebooks/ChromeOS devices
Perform hardware and software troubleshooting on Windows devices
Perform other various hardware and software troubleshooting
Perform hardware and software troubleshooting on iOS devices
Assist in IT inventory maintenance
Machine imaging &/ deployment
Application maintenance/deployment in Google Admin Center & JAMF
Resolve printer related issues, assist in printer setup & deployment.
Basic network troubleshooting
Basic anti-virus troubleshooting/maintenance
Basic email troubleshooting
Basic phone/VOIP troubleshooting
Ability to remotely (familiarity of use of RMM) & in person assist in technical issues.
Excellent bedside manner/approach (especially when assisting clients who are less technically advanced)
Positive, can-do demeanor amongst occasionally stressful situations
Ability to be a team player at all times
Ability to maintain regular and acceptable attendance levels.
Ability to maintain confidentiality of district data.
Only minimum duties are listed. Other functions may be required as given or assigned.
DESIRED QUALIFICATIONS:
Familiarity with the below products:
Sophos
AssetTiger
Atera
Remote Desktop
Macrium Reflect
Google Admin Center
JAMF
Active Directory
Interest/passion in technology
2+ years of experience in a technology support role
Completion/Ability to complete any applicable certifications
Experience in education technology.
EQUIPMENT USED:
A variety of electronic and technology devices, copier/printer, telephone/voice mail, fax.
WORK ENVIRONMENT:
While performing the duties of this job, the employee regularly works inside, but will travel to different buildings within the District. The employee must be able to meet deadlines with time constraints.
The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is frequently required to sit for long periods of time in front of a computer; occasionally walk and stand; twist at neck, bend at waist; kneel; stoop; and crawl. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. The employee is required to be able to hear conversations in school environments. May be required to lift or move up to 50 pounds.
MENTAL/MOTOR DEMANDS:
While performing the duties of this job, the employee rarely performs routine work. The employee frequently exercises flexibility (ability to shift from one task to another). Guidance and reinforcement are usually available. The employee frequently works within time constraints and maintains attentiveness intensity.
The physical demands, work-environment characteristics, and mental/motor demands described within this are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For those classified employees employed under a written contract for a specified term, nothing contained in this job description shall create a property right beyond the specified duration of the employment contract.
APPLICATION REQUIREMENTS
An application is considered complete when all of the items listed below are received on or before the closing date. Only complete applications are eligible for screening. Supplemental documents, such as those listed below, can be uploaded in the attachment page of the application, and MUST be in a pdf format.
Cover letter.
Current resume.
Three (3) letters of recommendation, within the past three years and preferably from previous employers. Please attach all letters of recommendation in one document.
Driving Record - Copy of your current driving record from the Department of Motor Vehicles (********************************
If hired, applicant will need to complete the following:
Fingerprinting - This district requires final candidates to pay for their own background check. Fingerprinting is done by appointment only; please call Karla Therrien at **************, ext. 1421. The cost is $30.00, payable by cash or check only, at the time of service.
MMR immunization records - If born after December 31, 1956, you will need to provide proof of immunity (titer test) or medical records verifying that your Measles, Mumps, and Rubella (MMR) vaccinations are up-to-date before the first day of work.
All employment offers are contingent upon providing complete MMR records, satisfactory results of the background check, and Board approval.
Tier II Help Desk Technician - Journeyman
Technical support technician job in Helena, MT
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting.
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands.
**Job Responsibilities**
+ Assists users with logged IT-related incidents when called upon.
+ Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support.
+ When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support.
+ Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
+ Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Analyzes system performance indicators and recommends improvement actions.
**Minimum Qualifications**
+ US citizen and fluent English speaker
+ Current, active DoD Secret Security Clearance
+ Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Excellent customer service and communications skills
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project)..
**Other Job Specific Skills**
+ Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Exceptional customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology.
+ Understanding of ITIL Foundation
+ AWS Cloud Practitioner
+ CompTIA A+ CompTIA Cloud **Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$28.51 - $41.35
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Perioperative Support Technician | PRN status
Technical support technician job in Kalispell, MT
Ready to be the unsung hero of the operating room? At Logan Health, we're looking for a Perioperative Support Technician to join our dedicated team of healthcare professionals. This is your chance to work behind the scenes and make a real impact in delivering exceptional patient care-while keeping the OR running like a well-oiled machine.
Our Mission: Quality, compassionate care for all.
Our Vision: Reimagine health care through connection, service and innovation.
Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.
Why You'll Love This Role
Be the glue of the surgical team: From preparing the OR with instruments and supplies to safely transporting equipment and specimens, you'll help ensure every procedure runs smoothly.
A day that's never dull: No two days are the same as you assist with equipment setup, turnover, and cleaning-all while keeping infection control top of mind.
Work with a team that cares: Collaborate with amazing coworkers who share your passion for precision, safety, and patient care.
What You'll Do
Prepare OR rooms with all the essentials: instruments, supplies, and equipment.
Assist with the safe transport of patients and equipment.
Perform turnover and terminal cleaning of OR suites, ensuring every detail is spotless.
Support the surgical team during procedures, keeping everything running seamlessly.
Check and stock anesthesia carts and maintain surgical equipment.
Contribute to infection control and quality improvement processes to keep patients safe.
Who You Are
A self-starter with excellent organizational skills and attention to detail.
A team player who thrives in a fast-paced, collaborative environment.
Confident and calm under pressure, with exceptional communication skills.
Passionate about maintaining a safe, clean, and efficient operating room.
What You Bring
Experience: Two years of Surgical Aide experience preferred (or equivalent combination of education and experience).
Skills: Knowledge of cleaning equipment and surgical tools is a plus.
Certifications: Current HS AED CPR required.
Tech-Savvy: Proficiency in Microsoft Office and the ability to learn new software.
What We Offer
A supportive, dynamic work environment where your contributions truly matter.
Opportunities for growth and learning in the exciting field of perioperative services.
Competitive pay and benefits designed to support your well-being.
Are you ready to step into the heartbeat of healthcare? Apply today and start making a difference, one procedure at a time!
Qualifications:
Minimum of two (2) years' Surgical Aide experience preferred. Other combinations of education and experience may be considered.
Current HS AED CPR required.
Previous working knowledge of the correct use of cleaning equipment and devices, such as mops, vacuums, scrubbers and polishing machines required. Previous experience with surgical equipment preferred.
Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
Commitment to working in a team environment and maintaining confidentiality as needed.
Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.
Job Specific Duties:
Exhibits an excellent working knowledge of aseptic techniques and Universal Precautions and applies to phases of OR operations.
Performs turnover of the OR Suite by removing all contaminated materials and properly cleaning all appropriate surfaces. Assists in performing terminal cleaning and completes all assigned tasks in a timely and professional manner.
Prepares OR rooms with appropriate instruments, sutures, supplies, and equipment. Follows aseptic technique in opening sterile supplies and proper set up for procedures.
Collaborates with appropriate stakeholders to ensure the cleanliness of the entire operating room (OR) area, Post-Anesthesia Care Unit (PACU), Same Day Surgery, and Endoscopy.
Remains calm and professional in all interactions and consistently exhibits effective communication, customer service, and team building skills.
Assists in the safe transport of patients to and from stretchers, beds and the appropriate location(s).
Assists the surgical team during operative procedures per department procedures.
Assists with anesthesia checking and stocking of carts/machines.
Exhibits knowledge of infection control plan and quality improvement processes. Maintains a safe and orderly environment and cleans equipment, etc. per department protocol.
Responds to and accepts responsibilities for calls in a timely and appropriate manner.
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Maintains regular and consistent attendance as scheduled by department leadership.
Shift:
Variable (United States of America)
Schedule: PRN as needed, variable shifts and hours.
Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
PRN positions (also referred to as Casual, As Needed, or Per Diem) at Logan Health offer flexibility and are designed to provide coverage during busy periods, employee absences, and vacations, making them an excellent opportunity to support the team as needed. PRN employees can participate in a matching 401(k) plan and have access to the Employee Assistance Program. Additionally, they may qualify for hourly differential pay for certain shifts or hours, offering extra compensation based on department-specific scheduling needs.
Pay rates and scheduling practices may vary by department.
Notice of Pre-Employment Screening Requirements
If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:
Criminal background check
Reference checks
Drug Screening
Health and Immunizations Screening
Physical Demand Review/Screening
Equal Opportunity Employer
Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.
Auto-ApplyTransportation Revenue System Specialist
Technical support technician job in Great Falls, MT
Works with and leads multi-disciplinary teams to help our customers design, test, implement, and oversee solutions for transportation revenue collection. The position will focus on design, procurement, development, testing, launch, operations, and oversight of road usage charging (RUC) and tolling pilots and programs, as well as emerging solutions such as integrated RUC and tolling systems, integrated in-vehicle and infrastructure-based technologies for revenue collection, and innovative business models for solution delivery. RUC systems include design, testing, training, and operations oversight for odometer data collection, automated vehicle-based data collection, back-office accounting and vehicle registry transaction systems, and customer support operations. Tolling systems include commercial back-office and customer back-end transaction processing for high-volume, interoperable toll collection systems. Examples of specific work tasks include:
-Creating system designs and corresponding documentation for innovative transportation revenue collection systems, including pilot and operational RUC and tolling programs
-Creating system requirements, business rules,s and use cases for transportation revenue systems procurement documentation
-Overseeing vendor design, development, and implementation of revenue collection systems on behalf of client agencies
-Supporting client procurements of system solutions.
-Designing and overseeing testing and evaluation of revenue system solutions
-Crafting and proposing policy and technical solutions to address client and stakeholder objectives and constraints
-Authoring papers and memoranda that frame technical issues, including alternative solutions, trade-offs, and considerations
-Managing tasks and projects, including scope, schedule, budget, and resource identification
-Presenting findings and recommendations to working groups, task forces, legislative committees, other public bodies, and the public
-Mentoring junior and mid-level staff in revenue collection systems
-Supporting business development efforts and proposals in areas related to the above
-Managing RUC and/or tolling projects
**Job Title:**
Transportation Revenue System Specialist
**Group:**
TSO
**Employment Type:**
Regular
**Minimum Qualifications:**
Bachelor's degree. 10 years of related experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.
**Preferred Qualifications:**
-Direct experience designing, operating, or otherwise supporting innovative transportation revenue collection systems
-Working understanding of top transportation public policy challenges facing U.S. federal, state, and local governments, including funding, technology, and energy
-Excellent analytical skills, including stakeholder and political awareness, especially as relates to revenue collection systems
-Fluency with financial analysis, including cost analysis of revenue collection systems
-Understanding of transportation technology and innovation trends
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
United States - Nationwide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
10%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Pay Range Minimum:**
$104,229
**Pay Range Maximum:**
$182,374
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Hybrid Work Options may be considered for successful candidate.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Network Operations Center (NOC) Technician II
Technical support technician job in Great Falls, MT
Job Title: Network Operations Center (NOC) Technician II
Department: Network Operations Center
Reports to: NOC Manager
Employment Type: Full-Time, Non-Exempt
Job Overview: The selected candidate will play a crucial role in monitoring, maintaining, and troubleshooting Vision Net's carrier and enterprise network infrastructure to ensure continuous, uninterrupted service for our clients.
Core Job Duties:
Obsessive Customer Service: First call support to Wholesale and Enterprise customers that places the customer's needs at the center of your performance is a requirement.
Network Monitoring & Troubleshooting: Continuously monitor and manage network systems, servers, applications for performance, availability, and security.
Incident Management: Identify, document, escalate, and resolve network incidents and outages targeting first call resolution. Perform troubleshooting and root cause analyses.
Ticket Management: Process service orders, trouble tickets, work orders and maintenance requests with attention to accuracy and record detail.
Network Configuration & Support: Assist in the setup, configuration, and provisioning of network elements (routers, switches, firewalls) and continuous audit of network circuits and equipment to ensure records accuracy.
Requirements:
Experience: 2+ years of experience in a Network Operations Center or similar role.
Technical Skills and Knowledge: Proficiency in network monitoring tools, understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, BGP).
Accurately and completely enter and maintain network records and tickets.
Implement after hours service migrations and maintenance activities.
Knowledge of security monitoring and threat detection tools.
A working knowledge of the MS-Office suite and the ability to multi-task between multiple software programs simultaneously.
ITSM/ITIL knowledge and certification highly desired.
Demonstrated attitude of continuous quality improvement
Adhere to all training requirements, company policies and procedures.
Required Qualifications:
Education: Associate or bachelor's degree in information technology, Network Engineering, or a related field is required.
Certifications: At least (1) relevant certification such as CCNA, JNCIA, JNCIS, MCSE is required.
Any combination of the above requirements or equivalent education will be considered
Working Conditions:
A 24x7x365 Network Operations Center office environment
Full-time, rotating shifts (weekends, evenings, overnights, holidays).
Sitting or standing for extended periods of time.
Reasonable accommodation for individuals with disabilities will be made.
Auto-ApplyNetwork Specialist - OSP Construction
Technical support technician job in Great Falls, MT
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
Our Network Services team has an exciting opportunity for a Network Specialist - OSP Construction to join us in our Great Falls, Montana market! In this role, you'll be responsible for coordinating, planning, and supervising outside plant field construction and splicing operations in multiple locations. Depending upon workload you may be required to supervise consulting resources in the engineering and/or construction phase of the projects. You will be expected to work independently with representatives from network operations, associate managers, consultants, design engineers and construction contractors for TDS Telecom Network Services to ensure that the needs of the company are being met. You will be responsible for the implementation of fiber networks while conforming to existing TDS Outside Plant (OSP) guidelines and TDS OSP standards established for the Telecom Network Services. You'll be expected to stay current with National Electrical Safety Code (NESC) and ensure our construction is always in compliance with NESC standards. Depending on the area, you may be required to assist in the engineering of the OSP projects. This involves, among other things, creating the labor, material, and overhead project
estimates.
As a Network Specialist - OSP Construction you'll be expected to oversee numerous construction projects, possibly located in multiple locations. You will continually monitor costs and job progress to ensure that construction projects are completed on time and within budget. You'll also be responsible for ongoing communication with various governmental agencies to protect the TDS OSP network from being jeopardized by proposed road improvements and may be required to negotiate with municipalities or other utility companies from a network and a legal perspective for the purchase, lease and/or sale of inner ducts, fiber and/or complete fiber networks.
The ideal candidate will reside within 30 miles of Great Falls, Montana in order to be available for in-market support and travel.
This position can be hired at either a Network Specialist - OSP Construction (2025-28431) or Network Specialist I - OSP Construction (2025-28433) level depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each job posting for the minimum qualifications required and submit an application for each level that you are both interested in and qualified for.
Responsibilities
Responsible for the coordination of OSP projects and/or supervision of consultants who are responsible for coordinating outside plant field construction and splicing operations in multiple locations and states. Provide technical support for special request projects such as major road moves or potential on-net builds. The successful candidate must work with Finance to ensure proper accounting of facilities placed and interact with the legal department to ensure that the company is not at risk in any asset transfers. If needed, assist in the engineering phase of projects. This involves creating labor, material, and overheads project cost estimates.
Provide audits of OSP projects and coach consultants and/or contractors to ensure accuracy and consistency. The audits will ensure compliance with NESC standards and current TDS OSP standards.
Review all required reports from field personnel and contractor invoicing for accuracy. Manage construction projects by reviewing quality of work, clean up resolution, proper maintenance of
project documentation and continual review of project progress.
Ensure that the TDS OSP group complies with Sarbanes-Oxley guidelines and other departments such as Network Operations, Network Planning, Rights-of-Way and Contract Administration. This position requires the conducting of pre-staking, pre-bid and pre-construction meetings as required. The successful candidate must verify that proper right-of-way, easements, and permits
are obtained and designs for proper cable sizing and facility routing. Making sure that proper close.
Verify that all documentation required to complete projects successfully, including bid jobs, build orders, job start agreements, VMOPs and close out documentation is complete.
Adapt quickly in an ever-changing environment to new GIS based construction tracking methods, new construction methods and rapidly changing architecture types.
Qualifications
Required Qualifications
Associate Degree (or higher) -OR- 2+ years of professional work experience
2+ years of experience in Voice, Data, or Video networking -OR- 6+ months TDS Telecom technical internship experience.
Must have and maintain a valid driver's license, reliable transportation, and insurance
Other Qualifications
Fiber optic implementation experience
Excellent leadership, customer relations and communications skills
Self-directed and ability to work independently
ESRI ArcGIS, AGOL, Spatial analysis or other GIS experience
Proficient working in a digital environment
Understanding of Telecommunications industry and principals
Ability to manage multiple priorities simultaneously
Project Management experience
Excellent written and oral communications skills
PC database, spreadsheet, and word processing skills
Working knowledge of NESC construction practices and engineering standards
Ability to work in a cooperative and courteous manner with diverse work groups
Understanding of Fiber to The Home (FTTH) design and construction techniques
Ability to read and understand FTTH construction prints
Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!
Benefits
We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!
Associates scheduled to work 20 or more hours per week have access to:
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Associates working 30 or more hours per week additionally have access to:
Short-Term & Long-Term Disability
TDS Service Discounts
Education Assistance
Paid Volunteer Time
In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.
Who is TDS Telecom?
TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency
The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.
Pay Range (Hr./Yr.) $60,100.00/Yr. - $97,600.00/Yr.
Auto-ApplyTemporary Retail Sales Support
Technical support technician job in Missoula, MT
Brand Overview:As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values.Ready to apply? We currently have an opportunity for a Temporary Retail Sales Support to join our team located at our Store 0145-Southgate Mall-maurices-Missoula, MT 59801.
Ready to help bring feel good fashion for real life⢠to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today!
Position Overview:
Looking to work in a fast-paced environment? Join our team for the holiday season and earn some extra cash and a 40% discount. You'll get to help our customers find gifts for family and friends as well as dress themselves for all their holiday events! As a member of our team, you'll provide excellent service to our customers and make sure the store looks great! And we'll make sure you have fun while doing it! Apply today if you are people focused, goal oriented, have a flexible schedule. The above information has been designed to indicate the general nature and level of work performed by employees within this classification.
Location:
Store 0145-Southgate Mall-maurices-Missoula, MT 59801
Position Type:Temporary (Fixed Term)/Part time
Benefits Overview:
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Equal Employment Opportunity
The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.
The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.
Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.
Auto-ApplyField Technician
Technical support technician job in Great Falls, MT
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
* Install and service DISH equipment and smart home products in customers' homes
* Teach customers how to use their tech and offer additional services when helpful
* Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
* Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
* Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
* Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
* Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
* Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
* Clear, step-by-step guidance for installations and service
* Smart home tech knowledge to support and educate customers
* Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
* Valid Driver's License: Clean record required
* Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
* Physical Ability:
* Climb ladders (up to 40 ft)
* Lift up to 70 lbs
* Must meet and maintain 335 lb weight limit
* Customer Focus: Build trust and create a great experience
* Problem-Solving: Tackle a variety of challenges on the spot
* Determination: Work in tight spaces and all kinds of weather
* Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
#T2LC
Salary Ranges
Compensation: $24.50/Hour
Easy ApplyTier II Help Desk Technician - Journeyman
Technical support technician job in Helena, MT
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting.
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer
support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands.
**Job Responsibilities**
+ Assists users with logged IT-related incidents when called upon.
+ Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support.
+ When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support.
+ Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
+ Plans and implements complex changes on production systems.
+ Analyzes and assesses the impact and risk of complex risk changes on production systems.
+ Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes.
+ Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Performs major upgrades of systems and associated products/software solutions.
**Minimum Qualifications**
+ US citizen and fluent English speaker
+ Current, active DoD Secret Security Clearance
+ Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Excellent customer service and communications skills
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).
**Other Job Specific Skills**
+ Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Exceptional customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology.
+ ITIL Foundations
+ AWS Cloud Practitioner
+ CompTIA A+ CompTIA Cloud **Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$28.51 - $41.35
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.