IT Technical Support Specialist
Technical support technician job in Clearfield, UT
ES3 is hiring Technical Support Specialists to join our IT Help Desk team. This role offers hands-on experience supporting a wide range of computer, network, and communication systems in a dynamic engineering environment. You'll work directly with end-users across multiple ES3 locations, gaining exposure to modern technologies and professional IT workflows.
Position Highlights
Support Windows, Mac, and Linux client operating systems and hardware
Assist / support O365 applications (Outlook, Teams, Word, Excel, PowerPoint, etc.)
Monitor and respond to antivirus and malware alerts
Provide support for VPN and ZTNA applications
Adobe Acrobat, Engineering Applications and Software, Internal ERP System
Work with virtual machine hosts and clients
Troubleshot and support VOIP communications and web-enabled conferencing systems
Maintain and support print services across the organization
Collaborate with over 200 engineers, scientists, and technicians across ES3's facilities
Coordinate resolution of help desk tickets and escalate complex issues to senior IT staff
Operate from a private office in a modern work facility with access to current technologies
Participate in limited travel opportunities as needed
This position is based on site at ES3's Layton Engineering Office and supports staff across all ES3 locations, including facilities in San Diego, CA; Warner Robins, GA; Midwest City, OK; Jacksonville, FL; Abilene, TX; and Clearfield, UT.
Required Education and Availability
Demonstrated educational path in IT, Information Systems, or Software Development
Ability to work either morning (6:30-11:30 AM) or afternoon (12:30-5:30 PM), Monday-Friday
Helpful Experience and Skills
Previous help desk or customer service experience
IT-related education, certifications, or training
Additional Requirements
Must be a U.S. Citizen
Must be able to participate in a background investigation and qualify for a U.S. Government Security Clearance
Key Competencies
Effective communication and a positive disposition with staff at all levels
Openness to learning new technologies
Flexibility in adapting to changing priorities
Strong work ethic, integrity, and motivation for excellence
Respect for confidentiality and sensitive information
Dependability and reliability
Attention to detail and strong organizational skills
Compensation and Benefits
ES3 offers an enriching and rewarding environment for part-time staff, including:
Competitive paid-time-off (PTO) accrual
Dollar-for-dollar employer matching 401(k) contribution up to 6%, plus up to 2% profit sharing
We've found that staff who participate in our retirement plan are more engaged and aligned with our company culture. ES3 is committed to helping our employees retire with dignity.
Technical Services 5S Support
Technical support technician job in Lewiston, UT
Join Reynolds Consumer Products…and Drive Your Career across a world of opportunities! We provide amazing job opportunities for growth with competitive hourly pay and benefits in an exciting, dynamic, fast-paced, and high-performance organization. If you are looking to build a strong career, we have an opportunity for you! We currently have an opportunity for Technical Services 5S Support located at our manufacturing facility in Lewiston, UT.
HIRING IMMEDIATELY!!
GREAT PAY! GREAT BENEFITS! GREAT CAREERS!
Pay: $25.91/Hourly
Responsibilities
Your Role:
You will have the opportunity to Make Great Things Happen!
Assist with daily training of new employees or new to the job team members.
Work safely in a manner that protects and promotes the health and wellbeing of the individual and the environment.
Maintain the area in a clean/safe state.
All housekeeping and 5S activities in the assigned area.
Train and perform all tasks according to SWI.
Responsible for meeting the scheduled maintenance of 5S standards for all buildings and grounds such as scheduled painting, sealing, and cleaning of walls and floors.
Work independently and prioritize multiple work tasks.
Effectively procure resources and information as necessary to perform 5S activities.
Assist with snow removal/salting by all plant exits and employee walkways during normal shift hours after every snow fall. This includes access to recycling bins and resin silos.
Provide assistance to the TPM team members in TPM tasks as assigned.
Other miscellaneous duties as assigned.
Assist with accident and near miss reporting and investigation.
Responsible for complying with the GMP practices and programs to ensure safe food packaging product and to report food safety problems to those with authority to act.
You will love it here if…
You put safety first, always
You listen, learn, and evolve
You are passionate about collaboration, teamwork, and achieving shared goals
You treat all people with respect, operating ethically, and embrace inclusivity
You are committed to improving our impact on local communities
Requirements
We need you to have:
High School diploma or equivalent.
Prior experience using both sit down and stand-up forklifts with the ability to obtain your forklift certification.
Ability to perform basic math such as addition, subtraction, multiplication, and division.
Availability to work a flexible schedule with some nights and weekends.
Ability to work overtime as needed.
Must maintain appropriate physical conditioning to meet normal job requirements such as standing, sitting, walking, kneeling, bending and lifting.
Must be able to lift 50 pounds on a regular basis.
Must possess a valid drive license.
Must be able to obtain mobile equipment license for forklifts, bobcat, and aerial lifts.
Must be able to work at heights, stairs on roof, and silos.
Must be able to read and write at a high school level or above.
Ability to stand/walk 80-90% of scheduled workday.
Ability to meet plant attendance expectations.
Icing on the cake:
Previous experience at a manufacturing facility.
Mobile Equipment operation.
Two years related work experience such as construction and painting.
Basic math skills.
Basic written and verbal skills.
Ability to learn computer entry.
Want to know more? Check out our website or connect with us on LinkedIn!
Apply today to join a fast-growing innovative company!
Not a good fit but know someone who is? Please refer them!
Local candidates only, no relocation assistance available
Join Reynolds Consumer Products and Drive Your Career across a world of opportunities!
For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process, you may request assistance by emailing us at ******************************.
No recruiter calls or emails please.
RCP affords equal employment opportunities to applicants without regard to race, color, religion, age, disability status, sex, marital status, protected veteran status, pregnancy, national origin, genetics, genetic information, parental status, or any other characteristic protected by federal, state or local law. RCP conforms to the spirit as well as to the letter of all applicable laws and regulations.
Pay Range USD $25.91 - USD $25.91 /H
Auto-ApplyIT Service Desk Technician - On-Site
Technical support technician job in South Ogden, UT
Under the direct supervision of the Information Technology Service Desk Supervisor, the Service Desk Technician is responsible for 1st-3rd tier support of 1500+ end-users in a Microsoft Desktop environment. This position is also responsible for installation, relocation, and maintenance of computers, software, and equipment.
The Service Desk Technician also provides support to management, providers, and staff in relation to usage of computer, network, and peripheral equipment.
Essential job functions include:
1. Analyze, install, configure, troubleshoot, maintain, and repair computer workstations (wired and
wireless), printers, scanners, mobile devices, and other associated peripherals.
2. Set-up new equipment and relocate existing equipment.
3. Configure and install new desktop systems and peripherals.
4. Install and maintain authorized software.
5. Provide front-line support to management, providers, and staff in relation to usage of computer,
network, and peripheral equipment.
6. Using the Service Desk system, perform cradle-to-grave management of service requests, incidents,
and problems using the ITIL methodology.
7. Manage user account provisioning and related tasks.
8. Provide excellent, professional technical support to end-users both in person and on the phone.
9. Evaluate each phone call and on-site visit to determine appropriateness of response and referral of IT
staff based on need and severity.
10. Remain on-call in a rotating system, prioritizing each call and escalating calls based on importance.
11. Available to work occasional night and/or weekends.
Technical Support Specialist
Technical support technician job in Ogden, UT
Required Qualifications High School diploma or equivalent. Preferred Qualifications Prefer past customer service experience and computer troubleshooting skills
Help Desk Technician I
Technical support technician job in Ogden, UT
About Us
At Better Being we empower and inspire individuals to feel better and live healthier lives by providing the most trustworthy, pure, and innovative natural wellness solutions. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow and do your best work, Better Being is the right place for you. Come build with us and be part of an award-winning company that's helping create meaningful and lasting change in the healthcare industry.
Job Summary
Provides front-line technical support for hardware, software, and network issues. Handles help desk requests, installs and configures workstations, documents routine procedures, and coordinates basic repairs to keep systems running smoothly.
Essential Functions
Provide general technical support and perform routine processes required to insure proper completion and monitoring of tasks and provided services.
Accurately document instances of software or hardware failure, repair, installation, and removal, and other work requests.
Performs Help Desk support to all users in the organization, properly records, and dispatches technicians to resolve reported issues.
Documents routine procedures and routinely reviews this documentation for accuracy.
Performs initial software install and configuration on client workstations.
Performs basic network wiring support for occasional additions or changes to network drops.
Images and installs software on new computers and prepares them for assignment to users in the organization.
Provides general assistance in coordinating repairs and warranty handling of computer hardware.
Additional Responsibilities
Support of and involvement in company, department, and/or safety policies, procedures, programs and activities.
Maintenance of a clean and orderly work area.
Other duties as assigned.
Job Qualifications
Pursuing a degree in Information Systems or Computer Science from an accredited University or College preferred.
Excellent clerical skills with demonstrated attention to detail in organizing and maintaining information.
Adept at reading and interpreting technical documentation and procedure manuals.
Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.
Experience working in a team-oriented, collaborative environment.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Good verbal and written communication skills are necessary.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Requirements
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
The employee must exert up to 30 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
Specific vision abilities required by this job include near acuity, far acuity, depth perception, accommodation, color vision, and field of vision.
Our Benefits
Join our team and enjoy a comprehensive package of competitive benefits and perks designed to support your well-being and professional growth. Our offerings include:
Access to our Employee Health Clinic for your medical needs.
Comprehensive Medical, Dental, and Vision Insurance coverage.
Participation in our Family First Program, emphasizing work-life balance.
401(K) plan with generous employer match to help you plan for the future.
Educational Reimbursement opportunities to support your continued learning and development.
Wellness Incentives to promote a healthy lifestyle.
Substantial product discounts, because we value our team members as customers too.
Generous Paid Time Off and Paid Holidays, ensuring you have time to rest and recharge.
For more information, check out our website Better Being Careers and join us in experiencing a workplace where your well-being and success are our top priorities.
This description is not intended to be an exhaustive list of responsibilities and qualifications. The position, duties, and qualifications are subject to change at any time.
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Auto-ApplyIT Field Support Technician_Salt Lake City
Technical support technician job in Morgan, UT
Job Description
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.
Benefits:
$40 per call/$5 per call per diem
Responsibilities and Skills
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Requirements
Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and or move various computer equipment up to 50 lbs.
Valid driver's license
Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
Must own a basic repair tool kit
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Computer Field Technician
Technical support technician job in Roy, UT
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
COMSEC Support Systems Administrator II
Technical support technician job in Clearfield, UT
COMSEC Support position will support COMSEC Management for all cryptographic activities including managing the Cryptographic Access Program (CAP); train, manage, audit and inventory base and tenant units' COMSEC user material holdings at required intervals. The candidate requires experience in and will be required for:
- Developing and implementing COMSEC criteria and requirements for inclusion in mobility, contingency, and exercise plans for the warfighter.
- Conducting in depth analysis and oversight of the accountability of sensitive cryptographic materials and related COMSEC information.
- Overseeing issuance of COMSEC materials.
- Developing and implementing processes to maintain COMSEC inventories within the KMl program
- Analyzing and supporting the preparation of written plans for emergency actions and responsibilities to ensure personnel and supported organizations are fully qualified in the execution of plans
- Investigating, researching, and providing analytical analysis of COMSEC security incidents to determine the possibility of compromise to COMSEC materials and ensures documentation and reporting to appropriate channels is completed
- Overseeing and verifying the destruction, receiving, issuing, transferring, and inspecting COMSEC material within stated timelines
- Conducting inbound/outbound and install/storage inventories of all KOV assets.
- Conducting simple, full, and annual re-keys of all F-22 aircraft cryptographic systems.
- Ensuring proper handling and security of all cryptographic keying material used during the re-key process
- Performing TEKDF process and KOV inventories for the F-35 aircraft
General Requirements
The Security Manager II plans, implements, upgrades, or monitors security measures for the protection of computer networks and information. Maintains access control, processes security information and personnel requirements, processes visit requests. Assesses system vulnerabilities for security risks and propose and implement risk mitigation strategies. May ensure appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure. May respond to computer security breaches and viruses.
Applies fundamental concepts, processes, practices, and procedures on assignments. Performs work that requires practical experience and training. Work is performed under supervision.
Years of experience: 2-6
Location:
- Hill Air Force Base, (Davis County, Utah) (1 FTE)
Requirements
- Top Secret/Sensitive Compartmented Information (TS/SCI) clearance
- Security Plus (Sec +) Certificate
- Key Management Infrastructure (KMI) Operating Account Manager (KOAM) Certified
8140 Requirements
Technician, Field Network
Technical support technician job in Kaysville, UT
is filled.
Rise Broadband is seeking a highly motivated Field Network Technician to join our team. The successful candidate will be responsible for the maintenance, installation, and repair of telecommunications towers and related equipment. The technician will work with a team to ensure that all towers are in good working condition, meet safety standards, and are operating at maximum efficiency.
Essential Duties/Responsibilities
Perform routine maintenance on telecommunications towers and related equipment, including replacing or repairing parts as needed
Conduct inspections of towers and equipment to ensure compliance with safety regulations and industry standards
Install new telecommunications equipment on towers, including antennas, cables, and related hardware
Work with a team to troubleshoot and diagnose problems with tower equipment and systems
Use specialized tools and equipment, such as hand tools, power tools, and electronic testing equipment, to complete assigned tasks
Climb towers to access equipment and perform maintenance and repair work
Adhere to all safety protocols and guidelines when working at heights and in potentially hazardous environments
Complete all required paperwork and documentation related to job duties
Job Requirements
High school diploma or equivalent required
Previous experience working in telecommunications tower maintenance, repair, or installation preferred
Ability to work at heights up to 400 feet and in potentially hazardous environments required
Comfort with climbing ladders, towers, and other elevated structures required
Ability to work with equipment that has a weight limit of 260 lbs or less required.
Ability to read and interpret technical documents and schematics required
Excellent problem-solving and troubleshooting skills required
Strong communication and interpersonal skills required
Ability to work independently or as part of a team required
Valid driver's license and reliable transportation required
Working Conditions
Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must possess physical conditioning and stamina to climb heights up to 400 feet and perform physically demanding tasks at such heights. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close up, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.
Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.
Daily travel within the Company's geographical footprint is required.
Disclaimer
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.
Please feel free to review our Benefits at the following link: **********************************************
Auto-ApplyDesktop Support Technician
Technical support technician job in Clearfield, UT
MetroSys is seeking a Desktop Support Technician for a 6-month contract based in Clearfield, UT with coverage of surrounding regions. This is a field-based role supporting various end-user environments. The ideal candidate will be experienced in resolving hardware and software issues, customer-service oriented, and able to work independently while traveling to nearby sites.
Key Responsibilities:
Provide Tier 1 and Tier 2 support for desktops, laptops, printers, and related hardware.
Install, configure, and troubleshoot software applications including Windows OS and Office 365.
Conduct site visits for hardware repair, replacement, and technical upgrades.
Collaborate with remote IT teams for escalated support and issue resolution.
Document service calls, resolutions, and maintain accurate asset records.
Ensure prompt and professional support, maintaining high end-user satisfaction.
Requirements:
Minimum 2 years of desktop or end-user support experience.
Strong knowledge of Windows 10/11, Active Directory, and basic networking (IP, DNS, DHCP).
Excellent customer service and communication skills.
Willingness to travel regularly within Las Vegas and surrounding areas (mileage reimbursed).
Ability to manage tasks independently with minimal supervision.
Valid driver's license and reliable vehicle required.
Preferred Qualifications:
Industry certifications such as CompTIA A+, Network+, or Microsoft equivalents.
Experience supporting remote office locations or mobile workforces.
Familiarity with IT ticketing systems and endpoint management tools.
Auto-ApplyClient Support/Recovery Support Tech
Technical support technician job in Morgan, UT
Job DescriptionSalary: $15.00+/hr Depending on Experience
Reprieve Recovery is a Women's Residential Recovery house in Mtn. Green, UT 84050. We are innovative and challenging and help people in finding their path to recovery.
Our work environment includes:
On-the-job training
Casual work attire
Food provided
Regular social events
Relaxed atmosphere
This person will be responsible for overseeing the graveyard shift of operations & support staff responsibilities. This will include the supervision and monitoring of residents. Must be able to hold strong boundaries, be self-motivated, and have compassion for the community that we serve.
Job Type: Full-time
Salary: $14.00 - $16.00 per hour
Schedule:
Overnight shift
Weekends as needed
Application Question(s):
Applicants must be drug and alcohol-free.
Education:
High school or equivalent (Required)
Shift availability:
Overnight Shift (Preferred)
Night Shift (Required)
Work Location: In person
Helpdesk Specialist
Technical support technician job in Ogden, UT
Delaware Nation Industries is dedicated to providing comprehensive support to the U.S. Air Force at Hill Air Force Base, UT. Our Helpdesk Specialists are essential in ensuring the efficient operation of IT systems that support various research programs and initiatives within the organization.
Responsibilities:
Resolve and satisfy communications and IT issues and requirements to include support for all base users and/or devices.
Respond to all customer calls and tickets for support with the objective of resolving 75% or more of the calls/tickets on first contact.
Respond to NIPR and SIPR customer support requests in a professional and courteous manner.
Create tickets (incident and/or work orders) for NIPR and SIPR issues received via telephone, web portal, and/or email and document tickets in detail through the Automated Information System (AIS).
Use Government provided remote-support software tools to access customer end devices to resolve and/or complete customer tickets.
Participate in the development, administration, and maintenance of a knowledge database work management support tool by writing and verifying knowledge articles, as required.
Analyze and determine software and/or hardware configurations.
Identify trends, create mater tickets for outages, and ensure the Communications Focal Point (CFP) has situational awareness.
Other duties assigned by supervisor/manager or the contract.
Requirements
2+ years of relevant experience in IT support or helpdesk roles.
Active Security clearance (Secret or higher).
Possession of a current Security+ certification (or 8570 equivalent).
Benefits
Benefits Include:
Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
Matching 401K
Short- and Long-Term Disability
Pet Insurance
Professional Development/Education Reimbursement
Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
IT Support Technician
Technical support technician job in Ogden, UT
Assist faculty, staff, & students experiencing technology issues of a wide variety. Configure, deploy, and maintain Mac, PC, mobile devices, and peripherals. Maintain classroom multimedia technology. Required Qualifications Current or recent coursework pursuant to a degree related to digital technology. This position is 50/50 eligible, student must be enrolled full-time and have at least a 2.0 GPA in order to qualify.
Preferred Qualifications
Strong familiarity with mac OS and Windows operating systems, computer hardware, peripherals, and application functionality. Basic understanding of mobile devices systems including iPads, Chromebook, iOS and Android devices.
Background Check? No
Posting Detail Information
Job Open Date 12/01/2025 Review Date 12/03/2025 Job Close Date 12/15/2025 Open Until Filled Quick Link for Direct Access to Posting ************************************ Notes to Applicant
To apply, complete the online application, attach a resume. The contact information for three references, and a cover letter are optional.
If you are hired, please keep in mind that you will need to complete the appropriate Payroll and HR documents prior to beginning work.
The screening of applicants will begin immediately.
Due to the Affordable Care Act (ACA), individuals who have worked in a salaried capacity for Weber State University are ineligible to be hired as an hourly or adjunct employee at Weber State for six months.
ADA Essential Job Function
ADA Essential Job Function
Physical Activity of this position Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles. , Moving about on hands and knees or hands and feet. , Operate, activate, use, prepare, inspect, place, detect, or position. , Grasping. Applying pressure to an object with the fingers and palm. , Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance., Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Physical Requirements of this position Light work. Exerting up to 20 lbs of force occasionally and/or up to 10 lbs of force frequently and/or a negligible amount of force constantly to move objects. Use of arm and/or leg controls exerting forces greater than that for sedentary work. Visual Acuity Requirements including color, depth perception and field of vision. Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading. The conditions the worker will be subject to in this position. None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
AISR NOC Technician
Technical support technician job in Clearfield, UT
AISR NOC Technician
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Rotating
Potential for Telework: No
Required:
Active Secret Security Clearance
U.S. Citizenship
DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) at start date
Job Description:
Our customer is the Defense Information Systems Agency (DISA), located at Hill AFB, Utah, and acts as the provider of GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).
We are seeking a Network Technician to support the Airborne Intelligence, Surveillance, and Reconnaissance (AISR) Operations Support Cell and the Global Solutions Management Operations II (GSMO-II) program.
Primary Responsibilities
Create and update tickets utilizing SNOW.
Independently triages and manages ticket queue in respective technology, and provides feedback and guidance for tickets of concern
Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
Incident Correlation and Fault Analysis:
Proactively analyze alarms
Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information
Identifying the fault condition and its impacts
Isolating root causes
Coordinating correction of fault situations regardless of the fault in the infrastructure.
Assist in developing and maintaining a centralized, known error database containing defects, failures, causes, and repair actions including workarounds taken to resolve these failures in support of incident and problem resolution.
Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
Incident Analysis (Fault Isolation):
Support the fault isolation process
Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs
Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment
Support all customers to include providing global situational awareness support.
Fault Correction:
Correct/replace faulty network elements, coordinating with other service providers as necessary.
Verify that service has been restored upon resolution of all customer-initiated tickets.
Network/Service Restoration:
Restore networks and service to full operation
Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
Identify failures that are attributable to a different causes and impacts
Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).
Reroute routine circuits within 24 hours of notification
Documenting reroute in the configuration management database (CMDB).
Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
Works directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities.
Incident Escalation:
Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
Evaluates and provides feedback for training, standard operating procedures, and tools.
Assist in monitoring training Network controllers within O&M.
Assist in training junior-level Network controllers within O&M.
Effectively communicates with the O&M team, the customer and outside leadership to obtain or provide information on significant events or changes within the DISN.
Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers to assist in resolution of complex issues.
Demonstrates comprehensive understanding of and ability to apply principles, theories, and concepts of networking and has a broad understanding of other related specialty areas.
Provide advanced level technical support of the DISN customer.
Independently works on projects or assignments for future operations within O&M and impacting the DISN
Resolve multi-layer complex issues that cross several NOC or domain within O&M
Demonstrate extensive proficiency in specialized functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.
Basic Qualifications:
Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
High school and 3-5 years of experience.
Ability to work in a 24/7 operation.
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
Advanced Knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
General understanding of network topologies, both transport and IP.
Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.
SATCOM IP Network Support Specialist
Technical support technician job in Clearfield, UT
Minimum Clearance Required Secret Responsibilities I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country. We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states. Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers.
I2X Technologies is seeking a SATCOM IP Network Support Specialist to support ongoing activities for a customer at Scott AFB, IL. This position will be onsite and will require an active Top Secret Clearance.
* Create and update tickets utilizing DISA ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our clients Baseband, IF and RF communications.
* Monitor network events and element management failures in real-time on a 24x7x365 basis.
* Perform IP network support to include configuration of routers, switches, firewalls and voice equipment.
* Perform IP satellite modem support to include configuration and issue of option/boot/RSP files.
* Remotely access and de-access customers into the IP/SATCOM networks
* Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
* Verify equipment is operating in the baseline configuration.
* Remotely provide global equipment configurations at DoD SATCOM Gateways utilizing the Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).
Qualifications
* Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
* Ability to work in a 24/7 operations environment.
* Moderate experience with one or more of the following: Utilization of SAA/GAAs as a source documentation for network configuration.
* Moderate understanding and experience with the operation and configuration of MILSATCOM encryption devices.
* Moderate understanding and experience with Satellite Communications (SATCOM) architecture and signal flow.
* Currently possess an active Secret security clearance.
* Ability to manage IP over SATCOM networks using iDirect/Linkway/EBEM or equivalent FM-TDMA hubs
Required Education and Experience:
* High school diploma and 2-4 years of experience.
Essential Requirements:
US Citizenship is required.
Top Secret Clearance
I2X Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected Veteran status, or disability status.
In compliance with Colorado's Equal Pay for Equal Work Act, the annual base salary range for this position is listed . Please note that the salary information is a general guideline only. I2X Technologies considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.
While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.
I2X Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. I2X offers a competitive compensation program and comprehensive benefits package to our employees.
Auto-ApplyJourneyman Network Specialist
Technical support technician job in Clearfield, UT
Job Description
Provides technical guidance for directing and monitoring information systems operations.
Designs, builds, and implements network systems. Directs compilation of records and reports concerning network operations and maintenance.
Troubleshoots network performance issues. Analyzes network traffic and provides capacity planning solutions.
Monitors and responds to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.
Manages the purchase, testing, installation, and support of network communications, including LAN/MAN/WAN systems.
Performs system-level design and configuration of products including determination of hardware, OS, and other platform specifications.
Plans large-scale systems projects through vendor comparison and cost studies.
Performs a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment.
Provides quality assurance review and the evaluation of new and existing software products.
, Required Skills
At least 3 years of experience is required.
At least one of the following certifications are required: Cisco Certified Network Associate, CompTIA Network+, or Cisco Certified Design Associate
, Additional Details
Salary range: $64,000-70,000
, About NetServices
We are dedicated to serving the mission-critical needs of the Defense community and understand the unique challenges to ensure security within these organizations. As a trusted partner to the Intelligence community, we provide unparalleled support and cutting-edge solutions to empower the agencies with strategic objectives. When it comes to serving Civilian agencies, we offer a wide array of services designed to address the specific needs of your organization. Whether it's streamlining operations or modernizing technology infrastructure, our team is ready to deliver exceptional results.
Network Specialist
Technical support technician job in Clearfield, UT
MANTECH seeks a motivated, career and customer-oriented **Network Specialist** to join our Air Force / Space team at **Hill AFB** . The Network Specialist's primary function is to support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract.
**Responsibilities include, but are not limited to:**
+ Researching and developing solutions to issues that arise as part of daily operations.
+ Assisting with developing new solutions to keep the network evolving and forward looking.
+ Provide Tier 2 and 3 supports for network testing and operations.
+ Managing network local test environment including, routers, switches, firewalls, servers, CUCM, and VOIP phones.
+ Creating documentation and diagrams for all projects as well as changes made to the network.
+ Working in a Hyper-V environment to help maintain servers related to network management.
+ Working with datacenter network technology including Nexus switches and vPC.
+ Maintaining and developing changes involving firewalls, routers, switches, TACLANES, Solarwinds, GEM One, and Hyper-V.
**Minimum Qualifications:**
+ Bachelor's degree in related discipline from an accredited college or university. 2 additional years of experience may be substituted for a degree.
+ 4+ years direct/related experience
+ Active / valid DoD 8570.01-M IAT-II or higher certification
+ Working knowledge of CISCO network and switching and virtualization technologies
+ Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies
+ Working knowledge communication security (COMSEC) policies and integration
+ Working knowledge of Risk Management Framework, Common Criteria, and System Security Policy as they relate to assessments and authorization
+ Working knowledge and current relevant experience with PL2 and PL3 network environments/systems
+ Must be familiar with DoD policy as it applies to implementing and executing system and network administration
**Security Clearance:**
+ Current Top-Secret Clearance
+ Must be able to obtain and maintain a DoD TS/SCI-eligible clearance (i.e. DCID 6/4 eligibility)
+ Eligibility for access to Special Access Program Information
+ Willingness to submit to a Polygraph.
**Physical Requirements:**
+ The person in this position must be able to remain in a stationary position 50% of the time.
+ Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations."
+ Must be able to regularly lift up to 50 lbs
MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at ******************* and provide your name and contact information.
Network/System Administrator
Technical support technician job in Clearfield, UT
Job Description We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward thinking candidates that have strong experience in operational support and can help take to the next level in a pro-active stance.
Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U. S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within.
We offer a Full Benefits package including:
Competitive Employee Health Insurance options including dental
100% company paid vision plan
401K plan with generous company match and no vesting period
100% company paid Life insurance
100% company paid long and short-term disability insurance
Training allowance
PTO and more
The Position:
Chameleon Integrated Services is currently looking for a Network/Systems Administrator to support one of our federal clients at Hill AFB
This position requires a Secret Security Clearance with Top Secret eligibility
Overview:
This position will support the network/servers/AV/LRA at DGOC-W. This position will provide technical support for network management, maintenance, upgrades of the PON LAN and the ancillary networks that support our mission to ensure 24x& availability, building and configuring network infrastructure devices, hardware lifecycle replacement, property accountability, network service management (access controls, 802.1x, SolarWinds, etc.), vulnerability mitigation and documentation, attend weekly teleconferences, incident escalation, and tracking trouble tickets via GTMS and/or ITSM. Local Registration Authority (Cutting NIPR and SIPR tokens for end users) and facilitating AV events.
Skills & Abilities:
Windows Server 2019 experience
Enterprise Classified Voice Over Internet Protocol (ECVOIP) devices/accounts
Knowledge of 802.1x comply to connect
Solid understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS.
Solid understanding of the OSI or TCP/IP model.
Solid understanding of Passive Optical Networks
Understanding of technical environments in order to create and document processes and procedures.
Cabling (copper and fiber).
Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures
Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes
Ability to follow & enforce established processes and security guidelines and effectively communicate them to users
Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative, executive staff and clinical systems users.
Candidate must be reliable, on-time and able to complete tasks by target dates
Maintain a professional work ethic & demeanor
Excellent organization & time management skills
Candidate must be self-motivated, driven to learn with a focus on continuous improvement
Lift 50+ pounds of equipment
Responsibilities:
Provide input to deliverables as required.
Provide Network/Server/AV/LRA support to the user community.
Build and configure network infrastructure devices.
Perform hardware lifecycle replacement.
Maintain property accountability.
Facilitate Command Level AV events.
Setup end user desks.
Provide NIPR and SIPR tokens/cards to the user community.
Perform network service management.
Manage Enterprise Classified Voice Over Internet Protocol (ECVOIP) devices/accounts, and maintain the following: access controls, firewalls, Cisco ISE.
Perform vulnerability mitigation and documentation via Security Technical Implementation Guides (STIGS), and network security investigations/forensics.
Attend bi-weekly Change Advisory Board participation, weekly teleconferences, and incident escalation.
Maintain a complete set of network drawings and diagrams that depict an accurate representation of the configuration of the local infrastructure. Drawings and plans shall be provided to COR every six months and after each update. Maintain a complete set of drawings and a cabling/wiring plan identifying all in-house wiring, cable, and customer premises equipment and ensure it is always kept current.
Maintain all existing fiber and copper cabling from the circuit entering the facility to the end-users desk and provide fiber and copper cabling to the Node Site Coordinator upon request.
Make and install fiber and copper cables for any new requirements within the facility. All supplies will be provided. May bring in own tools.
On-site hours for this job are 0600-1600, Monday through Friday. On-call hours are 1601-0559, Monday through Friday, as well as on-call 24 hours per day during weekends and holidays.
Certs Required:
Security+ (or 8570 equivalent), CCNA (preferred)
Clearance:
Secret Clearance needed with Top Secret eligibility
The Location: Hill AFB, Ogden, UT
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status”
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Mid-Level Computer Network Support Specialist
Technical support technician job in Ogden, UT
We are seeking experienced Mid-Level Computer Network Support Specialists to join our team in providing on-site network engineering and operations support for a large, mission-critical enterprise environment. This position will be performed on the customer site and will require close coordination with both technical and operational teams to ensure high availability, security, and performance of complex IT infrastructure.
Work Location: Ogden, UT, Full-time on-site
Summary: Provides local Tier 2/3 support, preventive maintenance, and incident resolution.
Key Duties:
Troubleshoot and resolve network incidents.
Perform on-site preventive maintenance and DR testing.
Support hardware replacement and configuration updates.
Coordinate with HQ engineers on major projects.
Education/Certifications: Associate's + 6 yrs experience or Bachelor's + 3 yrs; CompTIA Security+ and CCNA. Active Public Trust required; IRS MBI preferred.
Technical Support Specialist and Programmer
Technical support technician job in Ogden, UT
Required Qualifications Must be a current Weber State University student. C# Programing experience (Classroom or Professional) Computer setup and maintenance experience Requires skill programming in C# and SQL , some computer experience, and the ability to learn from written and oral instructions. Also requires good customer service and communication skills as well as the ability to troubleshoot a variety of computer and account issues. Web page creation and design is desired.
Preferred Qualifications
-Visual Studio Experience -C# Programming Experience -Past customer service experience and excellent computer troubleshooting skills. -Graphic design experience. -Database Programming knowledge