Technical support technician jobs in Rome, GA

Distribution Support Representative provides administrative support to the Metro West Distribution Area Job Responsibilities include: Answer phone calls in a professional and responsive manner, accurately assessing the relative urgency and priority of each call and follow through to ensure the customer is appropriately handled Onboard New Employees utilizing I9 procedure Point of contact for building maintenance and housekeeping Support Management team Serves as the timekeeping administrator Coordinate meetings by scheduling conference rooms, handling catering requests, reserving audiovisual equipment, etc. Help sort and distribute incoming mail Maintain a high level of customer service by coordinating internal and external customer requests Handle iExpense for the group (expense statements, mileage, procurement card charges) Order office supplies Maintain confidential information including archiving of business records Update on call information in ARCOS Support SERP activities by assisting with manpower tracking, logistics, and other duties as assigned with potential for overnight travel Support Region SERP activities by assisting the Storm Center with the creation of Storm Teams in Manpower Tracking and other support duties Be able to coordinate supervisor on call schedule - work with engineering supervisors and team leads Maintain NJUNS system Candidate must be available to work overtime during storm duty - this could include evenings, weekends and/or holidays. Job Qualifications Education High School diploma or equivalent required College coursework and/or degree are a plus. Certification as an administrative professional is a plus. Job Experience At least 2 years of administrative/secretarial experience supporting multiple managers and staff in a business setting preferred. Prior data entry and reporting experience. Previous experience using an online time recording system/software preferred. Expense reporting knowledge a plus. Experience working with a diverse group with multiple needs preferred. Suitable years of experience working within dispatching and systems support is a plus. Knowledge, Skills & Abilities Candidate must successfully qualify on the EEI SASS test. Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Outlook) Knowledge of Oracle HCM, ARCOS, MAXIMO, JETS, CAMP, GRITS desired Experience with CSS preferred. NJUNS GA 811 Locate tracking Effective communication skills Excellent customer service skills Organizational skills-maintaining calendars, scheduling/coordinating meetings Ability to prioritize tasks Ability to solve problems in a timely manner Team player by assisting in other areas when necessary Ability to adapt to a changing environment Flexible, multitask oriented, ability to meet deadlines, work with minimum supervision Knowledge of Company operations, policies and procedures

Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: As a Help Desk Technician your main focus is to assist employees with technical support and troubleshooting for their computer hardware and software issues. You will also maintain user accounts, complete new computer set ups and install/configure/maintain different hardware (PC, tablet, phone, printer, etc) and software/operating systems. There will also be times where you will assist with network and service maintenance. Primary Responsibilities: Respond to end user requests via phone, email, ticketing system, or in person Installs, configures, and maintains hardware (PC, tablet, phone, printer, scanner, fax, copier, etc) Installs, configures, and maintains software and operating systems Administers workstation assets by tracking computer equipment and installed software End user training as required Create/Update/Delete user accounts Assists Network Administrator with network and server maintenance Monitors and maintains applications and hardware Monitors and maintain server and network backups Gather and respond to feedback from end user surveys Document procedures for IT and end users Document work orders and keep users up-to-date on their cases Generate reports on tickets, assets, accounts, etc. as required Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you should have a working knowledge of TCP/IP networks, PC's and their components, Active Directory, group policy, NTFS security, and common software applications. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work with minimal supervision is required for this position as well. Education/Experience: High school diploma or equivalent preferred. Required Qualifications/Skills: Excellent verbal and written communication skills for technical and non-technical audiences Excellent customer services skills Excellent technical problem solving skills and the ability to understand complex and abstract concepts A general knowledge of common software applications such as Word, Excel, PowerPoint, Outlook, Ghost, Symantec Endpoint Protection, etc. A good working knowledge of voice and data cables, jacks, and patch panels A good general knowledge of TCP/IP networks and basic services used such as DNS, DHCP, SMB, FTP, etc. Working knowledge of Active Directory, group policy, NTFS security Working knowledge of PC's and their components. Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable. Ability to analyze problems and solve them through your own research and by drawing your own conclusions. Excellent judgement within given parameters. For example, when to recommend repairing a PC instead of replacing a PC. Ability to manage multiple tasks and establish priorities Ability to function effectively as a team member within IT as well as other areas of the organization. Ability to lift up to 60 lbs to a height of 4 ft regularly Ability to diagnose and repair software problems remotely Ability to work well under moderate pressure Good working knowledge of the Windows command line Ability to script installs and administrative tasks is preferred, but not required Must carry a cell phone during business hours and on-call rotations. Must be able to respond to calls in 30 minutes or less when on call, 24 hours per day. Must be able to travel 15% of the time to other branches in Georgia. (Albany, Augusta, Brunswick, Savannah, and Valdosta are the most distant branches) Attention to detail Preferred Qualifications/Skills: Bachelors' degree preferred, but not required Values: At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer: Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Competitive Pay Individual Bonus Opportunities Available Technician Tool Allowance 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Medical, Vision, Dental Insurance Prescription Drug Coverage Flexible Spending Accounts Short & Long Term Disability Group Life Insurance Personal Time Off Paid Holidays Paid Sick Leave Career Development Tuition Reimbursement Ongoing Training Advancement Opportunities

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit

Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR tl YqjWQxyp

Job Schedule: Full-time Education Requirement: AA degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training. Sponsorship: No Sign on bonus eligible up to $10,000 Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation We are currently looking for a ASE Master Tech - Techline Support Specialist 1 to join our team in Smyrna, TN. The role of the Techline Support Specialist replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by engineering staff. A Day in the Life: * Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair. * Provides support consistent with brand values, profitability and cost reduction goals. * Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports. * Analyzes decisions from the customer's viewpoint and recommends actions with the customer needs and values in mind. * Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments. * Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements. * As necessary, performs other related duties of which the above are representative. * Ability to perform work onsite at Field Quality Center - Smyrna, TN. Who We're Looking for: Required: * Education: AA degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training. Certification as an ASE Master Technician or equivalent preferred. * Experience: Three or more years of automotive experience, plus one or more years of directly related professional level experience. * Job Knowledge and Skill: Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills. * Computer Skills: Knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats. Typing speed of 30wpm or better. What You'll Look Forward to at Nissan: Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization. Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide. Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws. It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility. NISSAN FOR EVERYONE People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base. Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included. Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products. Join us as we carry our commitment to diversity and inclusion into the future. Smyrna Tennessee United States of America

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

JOIN A LEADING HEALTHCARE TEAM Do you want to join a leading healthcare team focused on nurturing long-term patient and caregiver relationships? Do you want to be a part of a company that is committed to hiring the best people and using the best technology and tools to deliver improved health outcomes for patients and partners? If so, take a look at the available career opportunities at Curant Health. Curant Health is searching for an IT Support Specialist to join its team in Smyrna, GA. The IT Support Specialist is responsible for providing support to internal employees and all corporate infrastructures. This includes all our Servers, Office 365, Software application, and all other IT related peripherals. This individual will be responsible for answering technical questions, troubleshooting, resolving users' issues, creating user accounts, and maintaining all servers. This individual should have experience in meeting and exceeding customer service SLAs. This role requires flexibility to be available for on-call rotational support. Responsibilities The IT Support Specialist is responsible for designing, organizing, modifying, and supporting the computer and network infrastructure. This includes provisioning, installation/configuration, operation, and maintenance of systems hardware and software, website maintenance tasks, employee setup and maintenance, desktop support, and telecommunication services for employees in all locations. This individual should have a high level of initiative and will assume responsibility for helpdesk support services, as well as perform hardware, software, and network troubleshooting in a timely and effective manner. Guiding the implementation of facilities infrastructure from the ground up with minimal supervision. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Perform regular security monitoring to identify any possible security breach. Create, change, and delete user accounts per request. Setup and support employee workstations and conference rooms. Install technology devices and equipment with the use of power tools. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Monitor a database for all ticketed items and ensure that the service tickets are resolved in timely manner. Keep IT workspaces, including server rooms, clean and organized. Service, maintain, troubleshoot, and configure network printers. Provide an excellent level of customer support for employees, vendors, and clients of Curant Health. Provide guidance of systems and hardware with our employees. Create documentation for technology functions. Support information technology initiatives that link directly with our overall strategic business objectives as an organization. Research new technologies that could assist Curant Health in reducing costs and/or improve productivity as requested. Research and recommend innovative, and where possible automated approaches for system administration tasks. Maintain IT inventory system. Develop and maintain installation and configuration procedures. Plays key roles in ensuring that employees stay abreast of technology changes that are made to support our business needs. Acts as a change agent, and communicator. Qualifications Requires 3+ years' experience of relevant work experience in a related position in an IT environment that delivers service to internal customers. Bachelor's degree in Information Technology preferred. Candidates with degrees in other fields must have significant compensating experience. Why Work for Us? We offer competitive pay, paid holidays, benefits, paid time off and a work/life balance. Not only that, but we also offer paid parental leave, recognition programs, promotion opportunities, a comprehensive training program to enhance your career, and employee prescription discounts. Our Core Values consist of ICARE; Integrity, Communication, Accountability, Relationships and Excellence, and we take pride in you embodying those traits. Curant Health is an equal opportunity employer.

JOB TITLE: Junior / Level 1 Help Desk Technician SALARY RANGE: $45,000 - $50,000 + Benefits HOURS OF WORK: 40 hours per week LEAVE ENTITLEMENT: 15 days per year RESPONSIBLE TO: Service Desk Manager Overview The number one goal of everyone on our team is to make our Clients exceptionally happy. The Junior Help Desk Technician plays an important role in making sure that happens. The Junior Help Desk Technician handles the first level support requests that come in from our Clients. They are the first to touch a help desk ticket and make sure that the issue is handled quickly and the Client is informed of what to expect every step of the way. When help is needed the Junior Help Desk Technician can get help from or escalate issues to other members in Service Delivery Team. RESPONSIBILITIES & TASKS Customer service Providing a first point of contact for customers through our help desk via phone, email or ticket Delight our Clients with a Friendly, Quick and Helpful Experience Provide the Client with basic remote troubleshooting Use of our Ticketing System Use our Ticketing System to work on and resolve Help desk Tickets & Service Requests Managing and recording all work though our Ticketing System Make sure that Client Documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren't “stale” throughout the process Use of our Monitoring & Management Tool Review RMM dashboard and apply remediation actions as indicated by our Processes Review regularly scheduled/automated actions as indicated by our Processes Project Work From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Junior / L1 Technician may be required to help with project delivery Communication, Reporting & Risk Escalate tickets that require Senior Help desk Engineer support Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Submit Time sheets & Expense reports as indicated on their SOPs Identify, Communicate and Mitigate potential risks to the Service Desk Manager and Clients Team Work Follow the schedule provided by the Service Desk Manager or Service Coordinator / Dispatcher Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues Identify opportunities for improvement and make constructive suggestions for change Contribute to the process of innovative change effectively Undertake other duties as required by the Service Desk Manager Skills and Attributes Desired A love of (and ability to) Solve Problems & Challenges Great Communications skills, founded in being a good listener An understanding of support tools, techniques and how technology is used to provide services Strong understanding of operating systems, business applications, printing systems and network systems Must be able to type quickly and accurately while talking on the phone A deep desire to deliver an amazing Client Experience Knowledge of IT Applications, Software & Hardware The ability to speak both Geek and human Great Communications skills, founded in being a good listener IT literate - Advanced user level A deep desire to deliver an amazing Client Experience Driver's license The ability to keep up with & adapt to the fast-paced IT world Nice to Have Experience using a Ticketing system / RMM Tool and PSA software Experience providing support via remote tools Experience handling Technical Service Tickets Experience and knowledge of working with the Microsoft 365 Platform Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. Client Experience Certifications such as Help desk Habits, etc. Experience working either on a Help desk or for a Managed Service Provider (MSP) / IT Support Business. Required Education/Certification 4-year degree from an accredited institution Physical Demands While performing the duties of this position the employee is regularly required to sit and talk and listen. The employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee is required to stand, walk, and drive or ride in a motor vehicle. The employee must occasionally lift and/or move up to 50 lbs. Must have the ability to travel within the Atlanta Metro area, sometimes with short notice, and be able to provide after-hours support and weekend implementation as needed. Supervisory Responsibilities This position has no supervisory responsibilities. CAREER GROWTH For someone looking to progress their role, the Junior Help Desk Technician naturally leads into roles such as: the Senior Help desk Technician, Network Engineer, Account Manager, Virtual CIO, CTO or Service Delivery Manager. Job Type: Full-time Pay: $45,000.00 - $50,000.00 per year Benefits: 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Retirement plan Vision insurance Schedule: Monday to Friday On call Experience: Help Desk: 1 year (Required) Ability to Commute: Smyrna, GA 30080 (Required) Ability to Relocate: Smyrna, GA 30080: Relocate before starting work (Required) Work Location: In person

MISSION Our mission is to enhance well-being by connecting individuals with vital health resources through a compassionate workforce that embodies the spirit of neighbors helping neighbors. VALUES HealthOne is guided by a cultural framework that embodies our values and drives our decisions. As a company our PURPOSE is to care for people by connecting them to resources that help protect them in health related situations. We fulfill our purpose by filtering our decisions through a PRIORITIES lens of asking, “Is what we are about to do ethical, empathetic, economical, and efficient?”. By caring for PEOPLE, we are welcoming, authentic, truthful, consistent and humble. We are continuously looking for ways to improve our PROCESS and how we get things done. HealthOne seeks individuals with integrity and heart to embody our values. Whether you're starting your career or looking to develop additional skills to reach your full potential, HealthOne provides the means to help you achieve your goals. JOB PURPOSE The IT Support Analyst I is responsible for providing Help Desk triage and support. Troubleshoot problems at desktop level and advise on the appropriate action. This person will identify, research, and resolve technical problems and respond to telephone calls, emails, and personnel requests for technical support. ESSENTIAL JOB DUTIES • Provides first line technical and end-user support • Receives, identifies, prioritizes, and assigns incoming Help Desk tickets • Troubleshoots, resolves, and/or escalates Help Desk tickets as appropriate and in a timely manner • Assists with onboarding of new users • Informs management of recurring problems • Understands and adheres to established service level agreements • Identifies and communicates operational issues to appropriate personnel • Administers email and end user network accounts • Evaluates documented resolutions and analyzes trends for ways to prevent future problems • Identifies and learns how to use software and hardware supported by the organization • Assists with maintenance of Company inventory • Assists with IT related projects as needed • Designs, produces and maintains Help Desk reports • Maintains regular and predictable attendance • Consistently demonstrates compliance with HIPAA regulations, professional conduct, and ethical practice • Works to encourage and promote Company culture throughout the organization • Other duties as may be assigned QUALIFICATIONS • High school graduate or equivalent • College experience preferred in IT related field • Good working knowledge of PC usage and typical end user problems • 2+ years of related experience with computers and providing customer service in a technological environment preferred PHYSICAL REQUIREMENTS Moderate amount of walking, sitting, and writing. Occasional lifting of up to 50 lbs. Moderate to significant amount of stress in meeting deadlines and dealing with day-to-day events in the execution of job duties. Need for flexibility and adaptability to change. Candidate must be self-disciplined and a self-starter and able to work independently with a flexible work schedule. BENEFITS 401K (4% Match, Immediate Vesting) Accident insurance Competitive salary Critical Illness Insurance Dental Insurance Employee Assistance Program Flexible Spending Account Health & Wellness Program Health Savings Account Life & AD&D Insurance Long Term Disability Medical Insurance Paid Time Off Pet Insurance Short Term Disability Vision Insurance PRE-EMPLOYMENT SCREENING Drug Screen and Background Check Required HEALTHONE IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

About Us Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU! Location (Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060. Department Information DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES: 1. Candidates will work with system administrators and technical staff to provide faculty and students with technical support within academic applications. Some of these platforms include learning management systems, audio-video platforms, content management systems, the campus survey platform, and plagiarism detection software. DEPARTMENT SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES*: Perform testing, documentation, project, and procedural-related tasks. Provides technical customer service assistance while following established procedures to resolve user technical issues and appropriately escalate incidents. Job Summary Provides technical assistance and works closely with other technical staff to develop and

Full-time Description Shift: Monday - Friday, 8:00 AM - 5:00 PM Join our dynamic team as a Tier 1 Help Desk Technician, where you'll provide essential support for customer IT issues, escalate as needed, and ensure top-notch service delivery. This role is ideal for someone who thrives in a fast-paced environment, values collaboration, and is committed to delivering excellent technical solutions. Responsibilities: Serve as the first point of contact for technical support requests and escalate complex issues appropriately. Provide remote support for client systems, including desktop, server, and network environments. Document customer interactions, issue resolution, and knowledge-sharing processes. Address client tickets with accountability and urgency while adhering to company protocols. Maintain proactive communication with clients, management, and team members. Support Microsoft Windows Server, Active Directory, and network configurations. Assist with security solutions, including malware remediation and endpoint management. Manage basic VMware, Hyper-V, and MacOS systems. Requirements Experience: 2+ years with Microsoft Desktop OS (Windows 7-11). 2+ years with Microsoft Windows Server (2008-2016) and Active Directory. 2+ years in network support: TCP/IP, VLAN, Site-to-Site VPNs, etc. Familiarity with Microsoft Exchange Server/Online and G Suite. Basic MacOS knowledge. Skills: Understanding of IT security principles and tools. Strong troubleshooting and communication abilities. Proficiency in VMware and Hyper-V. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Salary Description $20-$23 per hour (based on experience)

Premier Managed IT Service Company that delivers IT products and services to small businesses in the New York metro and Georgia area, is looking to add a triage technician in our Atlanta office. We are looking for the best and brightest; a hardworking and dedicated individual to join our growing team. This position will provide growth opportunities to other senior technical client-facing roles of our firm. We demand people who: · Care about our clients · Are passionate about what they do · Are team players, and willing to help other team members · Believe in doing things right the first time · Are dedicated to continual improvement · Embody positivity Everyday Duties Provide and maintain superior customer experience through effective ongoing communication, with clients, vendors, and our technical support staff Respond to incoming phone calls and email help-desk requests using our ticketing system Triage incoming help desk requests by defining proper ticket details including contact and location information, type of request, issue severity, impact, and urgency, etc. Identify and learn appropriate software and hardware being used and supported by our clients Liaise with our remote help desk support team to dispatch on-site field engineers to client sites for issue resolution, and other IT field assignments. Communicate with vendors on open tickets on behalf of our clients and engineers Maintain CRM and ticketing system Research questions, issues, and concerns as directed by management Provide thorough follow-up on tickets to ensure satisfactory completion Qualifications Superior communication skills Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills Highly self-motivated and directed Ability to effectively prioritize and execute tasks Good understanding of the organization's goals and objectives Experience working in a team-oriented, collaborative environment Ability to absorb and retain information quickly Ability to present ideas in user-friendly language Proven analytical and problem-solving abilities Customer service orientation (Previous customer service experience a plus) Education Requirements: Bachelor's degree preferred --- Students welcome A +, Network +, or ITIL certifications a plus Job Type: Full-time Salary + Benefits: $30,000.00 - $32,000.00 /year Some of Our Benefits include Paid Time Off (PTO) Matching 401K Subsidized individual & family health, dental, and vision insurance plans Ongoing company-funded professional development & education allowances Much more! #ZR

Crane Currency has an opportunity for an IT or Computer Science college student to gain hands-on experience in our IT Department. This part time role is onsite and based out of Dalton, Massachusetts. This position will start in early 2026 and continue through the Fall of 2026. Who we are: Crane Currency is a premier industrial technology company and a pioneer in currency manufacturing and advanced micro-optics technology for securing physical products. Yes, chances are you have our product in your wallet right now! Over the past few years our internship and co-op program has welcomed over 100 students. Our sophisticated equipment and software leverage proprietary core capabilities with detection and sensing technologies. Around the world, our customers trust us to anticipate their needs with innovative, reliable, and high-quality currency & authentication solutions and services-just as they have for generations. Our Early Career Professionals Program (ECP): Paid Opportunity - We believe in paid opportunities, so you don't have to make the decision between a part time job or taking this position. Pay = $25/hour for ~ 24 hours / Up to 40 hours during school breaks. Gain Industry Experience - We design each opportunity so you can apply your education to real life business needs and give you tangible result-driven opportunities you can add to your resume. Career path insights - Your manager is invested in providing you with career insights and helping you learn about different avenues you might be able to take your degree in. Personal Development - The work you'll experience will give you the chance to enhance current skills and develop new ones that are in line with your degree as well as prepare you for future opportunities. Professional Network - You'll participate in networking events, lunch and learns and a presentation to senior leadership, all with the purpose of helping you build a network of global professionals. How you will make an impact: Our program is designed to give you the chance to make a true impact on the business. You will have a direct effect by means of the following work: * Delivery of key initiatives, goals, and objectives assigned to the Client Services Team. * You will assist with Desktop Support tasks, including the deployment and remediation of hardware and software requests within the Crane Currency environment. * Your role will involve troubleshooting technical issues, ensuring that end-users have the necessary tools to perform their jobs efficiently. * Your contributions will be essential in enhancing the overall productivity and effectiveness of the IT Client Services Team. Knowledge and expertise that matter most for this role Required: * In pursuit of an Associate, Bachelor or Graduate degree at an accredited institution in Computer Science, Information Systems/Technology, Engineering, or Mathematics; and you must be a student for the duration of the assignment which is Aug or Sept of 2026. * Must be efficient in Microsoft Office Programs including, but not limited to: Word, Excel, PowerPoint and Outlook. * Experience configuring and troubleshooting computers and mobile devices * Strong interpersonal skills, analytical/problem-solving abilities and organization * Self-motivated, independent, detail oriented, responsible team-player * Superior written & verbal communication skills * Ability to work in a fast-paced environment and adhere to deadlines * Must be a U.S. Citizen with an ability to demonstrate and maintain suitability for employment in a position of Public Trust consistent with our US Government contract requirements. Where we are: Your role is in Dalton, Massachusetts, a 45-mile drive to Albany, NY or Springfield, MA. Check out what makes Dalton a great place to live and work here: ********************************************************************************************************************** What drives our team: We are a passionate team of 1,200 creators and problem solvers, united by our purpose, we give people confidence every day in moments that matter. This comes to life through our Shared Values: * People Matter * Do the Right Thing * Trusted Partner * Innovate for Growth * Always Improving People are at the center of all that we do, from our employees to our customers and our communities. We empower our teams to help shape the Crane Currency experience, embracing and celebrating our unique perspectives and differences to learn from each other and grow stronger together. To learn more about life at Crane Currency, visit ********************** Crane Currency is a drug free workplace. SUITABILITY AND BACKGROUND INVESTIGATION REQUIREMENTS: The final offer of employment will be subject to the applicant's successful completion of a background investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for disqualification in the hiring process. The background investigation process conducted by Crane and our U.S. Government Agency customers is very thorough. Therefore, it is imperative that applicants exercise candor and honesty when answering background questionnaires, especially as it relates to arrest, employment, education, finances, illegal drug use, and/or other criminal history. Falsification discovered in security documents or during the background investigation process may result in an immediate negative suitability determination. Crane NXT is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under applicable federal, state, or local law. #CCY #cranecurrency, #ONSITE #opentowork, #jobsearch, #hireme, #jobhunt, #jobseeker, #hiring, #recruitment, #jobsearching, #employment, #careers, #nowhiring #DaltonMA #studentjob #Internship

Department: Office of Accreditation, Certification, and Partnership Initiatives Work Hours: 8:00 a.m. - 4:30 p.m. Monday-Friday, some evenings and weekends required Start Date: October 1, 2025 Job Summary: The Accreditation, Assessment & Technical Support Coordinator provides guidance and support to the certification office as well as assisting students by providing information and answering questions. The certification coordinator serves as the secondary point of contact for students seeking guidance for certification pathways and navigating complex certification procedures. The certification coordinator maintains up-to-date knowledge of certification standards, regulations, and state codes. Duties and Responsibilities: Collect data and reports for assessment and accreditation and program assessment purposes utilizing Watermark and other data management systems. Assist in organizing and cleaning datasets that can be used for more complex statistical analyses. Generate reports based on large datasets, organize, and disseminate reports as requested by the supervisor. Assists efforts to identify, compile, and analyze program and student learning outcomes assessment data for inclusion in compliance reporting. Maintain documentation and records related to assessment and accreditation processes. Support undergraduate and graduate faculty, staff, and administration in accessing relevant program data as needed. Assists in maintaining an overall master calendar to track accreditation and due dates for program reports, self-studies, site visits, follow-up compliance reports, and additional compliance activities. Gather evidence and artifacts required for assessment and accreditation processes. Assist with accreditation site visits. Provide support across a range of activities in the work of accreditation. Assist with workflows for all accreditations. Work closely with (all areas) to support institution, college, and program-level assessment and accreditation efforts. Assist with gathering, reviewing, and presenting information for institutional and programmatic accreditation, including writing reports and developing materials to support accreditation efforts. Develop and produce dashboards, key performance indicators, and other recognized metrics to monitor and report organizational performance. Support leadership by researching and providing summaries of best practices of peer institutions. Develop and maintain an online repository of accreditation reports and unit documentation. Maintaining documentation related to work processes and procedures and support areas in developing SOPs. Attend meetings and serve on committees. Collaborate with Data Manager to ensure processes and deadlines are completed. Assist in the clinical placement process as needed. Serve as Liaison and Lead Administrator for Watermark and other data collection programs, overseeing all technical aspects. Assist with ed TPA submissions via Watermark SL&L Assist with administrative assistant responsibilities as needed Performs other duties as assigned. Required Minimum Qualifications: Bachelor's degree in Counseling, Student Personnel, or Psychology, or closely related field Minimum of two (2) years' related experience in the university environment, including extensive student contact Experience in higher education administration working with students Required Documents: Cover Letter Resume Unofficial transcripts (official required upon hire) Employee Benefits: JSU strives to provide great quality of life to our employees through an attractive, competitive benefits package for our full-time faculty and staff. These benefits enhance your salary as a JSU employee and are part of your total compensation package. Benefits include: Retirement Plans Alabama Teacher's Retirement System (TRS) RSA-1 Deferred Compensation 403-B Retirement Annuity (TIAA) Health Insurance Medical (PEEHIP) Optional plans: vision, dental, flexible spending plan, dependent care, cancer, and hospital indemnity Long-term disability and life insurance Tuition assistance Paid and unpaid leave Employee Assistance Program Prescription assistance For additional information regarding benefits, please visit our website. Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, ******************************************************* the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: ***************************************************** Equal Employment Opportunity: Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job DescriptionWho We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: As a Help Desk Technician your main focus is to assist employees with technical support and troubleshooting for their computer hardware and software issues. You will also maintain user accounts, complete new computer set ups and install/configure/maintain different hardware (PC, tablet, phone, printer, etc) and software/operating systems. There will also be times where you will assist with network and service maintenance. Primary Responsibilities: Respond to end user requests via phone, email, ticketing system, or in person Installs, configures, and maintains hardware (PC, tablet, phone, printer, scanner, fax, copier, etc) Installs, configures, and maintains software and operating systems Administers workstation assets by tracking computer equipment and installed software End user training as required Create/Update/Delete user accounts Assists Network Administrator with network and server maintenance Monitors and maintains applications and hardware Monitors and maintain server and network backups Gather and respond to feedback from end user surveys Document procedures for IT and end users Document work orders and keep users up-to-date on their cases Generate reports on tickets, assets, accounts, etc. as required Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you should have a working knowledge of TCP/IP networks, PC's and their components, Active Directory, group policy, NTFS security, and common software applications. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work with minimal supervision is required for this position as well. Education/Experience: High school diploma or equivalent preferred. Required Qualifications/Skills: Excellent verbal and written communication skills for technical and non-technical audiences Excellent customer services skills Excellent technical problem solving skills and the ability to understand complex and abstract concepts A general knowledge of common software applications such as Word, Excel, PowerPoint, Outlook, Ghost, Symantec Endpoint Protection, etc. A good working knowledge of voice and data cables, jacks, and patch panels A good general knowledge of TCP/IP networks and basic services used such as DNS, DHCP, SMB, FTP, etc. Working knowledge of Active Directory, group policy, NTFS security Working knowledge of PC's and their components. Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable. Ability to analyze problems and solve them through your own research and by drawing your own conclusions. Excellent judgement within given parameters. For example, when to recommend repairing a PC instead of replacing a PC. Ability to manage multiple tasks and establish priorities Ability to function effectively as a team member within IT as well as other areas of the organization. Ability to lift up to 60 lbs to a height of 4 ft regularly Ability to diagnose and repair software problems remotely Ability to work well under moderate pressure Good working knowledge of the Windows command line Ability to script installs and administrative tasks is preferred, but not required Must carry a cell phone during business hours and on-call rotations. Must be able to respond to calls in 30 minutes or less when on call, 24 hours per day. Must be able to travel 15% of the time to other branches in Georgia. (Albany, Augusta, Brunswick, Savannah, and Valdosta are the most distant branches) Attention to detail Preferred Qualifications/Skills: Bachelors' degree preferred, but not required Values: At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer: Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Competitive Pay Individual Bonus Opportunities Available Technician Tool Allowance 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Medical, Vision, Dental Insurance Prescription Drug Coverage Flexible Spending Accounts Short & Long Term Disability Group Life Insurance Personal Time Off Paid Holidays Paid Sick Leave Career Development Tuition Reimbursement Ongoing Training Advancement Opportunities

Job description JOB TITLE: Junior / Level 1 Help Desk Technician SALARY RANGE: $45,000 - $50,000 + Benefits HOURS OF WORK: 40 hours per week LEAVE ENTITLEMENT: 15 days per year RESPONSIBLE TO: Service Desk Manager Overview The number one goal of everyone on our team is to make our Clients exceptionally happy. The Junior Help Desk Technician plays an important role in making sure that happens. The Junior Help Desk Technician handles the first level support requests that come in from our Clients. They are the first to touch a help desk ticket and make sure that the issue is handled quickly and the Client is informed of what to expect every step of the way. When help is needed the Junior Help Desk Technician can get help from or escalate issues to other members in Service Delivery Team. RESPONSIBILITIES & TASKS Customer service Providing a first point of contact for customers through our help desk via phone, email or ticket Delight our Clients with a Friendly, Quick and Helpful Experience Provide the Client with basic remote troubleshooting Use of our Ticketing System Use our Ticketing System to work on and resolve Help desk Tickets & Service Requests Managing and recording all work though our Ticketing System Make sure that Client Documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren't “stale” throughout the process Use of our Monitoring & Management Tool Review RMM dashboard and apply remediation actions as indicated by our Processes Review regularly scheduled/automated actions as indicated by our Processes Project Work From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Junior / L1 Technician may be required to help with project delivery Communication, Reporting & Risk Escalate tickets that require Senior Help desk Engineer support Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Submit Time sheets & Expense reports as indicated on their SOPs Identify, Communicate and Mitigate potential risks to the Service Desk Manager and Clients Team Work Follow the schedule provided by the Service Desk Manager or Service Coordinator / Dispatcher Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues Identify opportunities for improvement and make constructive suggestions for change Contribute to the process of innovative change effectively Undertake other duties as required by the Service Desk Manager Skills and Attributes Desired A love of (and ability to) Solve Problems & Challenges Great Communications skills, founded in being a good listener An understanding of support tools, techniques and how technology is used to provide services Strong understanding of operating systems, business applications, printing systems and network systems Must be able to type quickly and accurately while talking on the phone A deep desire to deliver an amazing Client Experience Knowledge of IT Applications, Software & Hardware The ability to speak both Geek and human Great Communications skills, founded in being a good listener IT literate - Advanced user level A deep desire to deliver an amazing Client Experience Driver's license The ability to keep up with & adapt to the fast-paced IT world Nice to Have Experience using a Ticketing system / RMM Tool and PSA software Experience providing support via remote tools Experience handling Technical Service Tickets Experience and knowledge of working with the Microsoft 365 Platform Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. Client Experience Certifications such as Help desk Habits, etc. Experience working either on a Help desk or for a Managed Service Provider (MSP) / IT Support Business. Required Education/Certification 4-year degree from an accredited institution Physical Demands While performing the duties of this position the employee is regularly required to sit and talk and listen. The employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee is required to stand, walk, and drive or ride in a motor vehicle. The employee must occasionally lift and/or move up to 50 lbs. Must have the ability to travel within the Atlanta Metro area, sometimes with short notice, and be able to provide after-hours support and weekend implementation as needed. Supervisory Responsibilities This position has no supervisory responsibilities. CAREER GROWTH For someone looking to progress their role, the Junior Help Desk Technician naturally leads into roles such as: the Senior Help desk Technician, Network Engineer, Account Manager, Virtual CIO, CTO or Service Delivery Manager. Job Type: Full-time Pay: $45,000.00 - $50,000.00 per year Benefits: 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Retirement plan Vision insurance Schedule: Monday to Friday On call Experience: Help Desk: 1 year (Required) Ability to Commute: Smyrna, GA 30080 (Required) Ability to Relocate: Smyrna, GA 30080: Relocate before starting work (Required) Work Location: In person Powered by JazzHR AtbaD2QQc8

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job DescriptionSalary: $15 per hour Premier Managed IT Service Company that delivers IT products and services to small businesses in the New York metro and Georgia area, is looking to add a triage technician in our Atlanta office. We are looking for the best and brightest; a hardworking and dedicated individual to join our growing team. This position will provide growth opportunities to other senior technical client-facing roles of our firm. We demand people who: Care about our clients Are passionate about what they do Are team players, and willing to help other team members Believe in doing things right the first time Are dedicated to continual improvement Embody positivity Everyday Duties Provide and maintain superior customer experience through effective ongoing communication, with clients, vendors, and our technical support staff Respond to incoming phone calls and email help-desk requests using our ticketing system Triage incoming help desk requests by defining proper ticket details including contact and location information, type of request, issue severity, impact, and urgency, etc. Identify and learn appropriate software and hardware being used and supported by our clients Liaise with our remote help desk support team to dispatch on-site field engineers to client sites for issue resolution, and other IT field assignments. Communicate with vendors on open tickets on behalf of our clients and engineers Maintain CRM and ticketing system Research questions, issues, and concerns as directed by management Provide thorough follow-up on tickets to ensure satisfactory completion Qualifications Superior communication skills Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills Highly self-motivated and directed Ability to effectively prioritize and execute tasks Good understanding of the organization's goals and objectives Experience working in a team-oriented, collaborative environment Ability to absorb and retain information quickly Ability to present ideas in user-friendly language Proven analytical and problem-solving abilities Customer service orientation (Previous customer service experience a plus) Education Requirements: Bachelor's degree preferred --- Students welcome A +, Network +, or ITIL certifications a plus Job Type: Full-time Salary + Benefits: $30,000.00 - $32,000.00 /year Some of Our Benefits include Paid Time Off (PTO) Matching 401K Subsidized individual & family health, dental, and vision insurance plans Ongoing company-funded professional development & education allowances Much more! #ZR