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Customer service representative jobs in Waco, TX

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  • Customer Service Specialist

    Prokatchers LLC

    Customer service representative job in Temple, TX

    Job Title: Customer Service Specialist Duration: 03+ months contract (Possible extension ) Shift I: 7:00 AM and 7:00 PM, Monday-Friday Shift II: 2:00 PM - 10:30 PM, Friday - Tuesday (Wed-Thurs Off) Job Description: Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan. Must adhere to call handling goals of 80% of calls answered within 30 seconds. Helps and adheres to call abandonment rate of less than five percent (5%) with average hold time not to exceed 2 minutes based on regulatory requirements. Within 60 days of employment on the floor, must meet monthly quality goal of ninety-two percent (92%) or greater based on two percent (2%) of calls monitored.
    $26k-34k yearly est. 4d ago
  • Call Center Rep - In Office

    The Briggs Agencies 4.4company rating

    Customer service representative job in Waco, TX

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 6d ago
  • Customer Accounts Advisor

    Aarons 4.2company rating

    Customer service representative job in Hillsboro, TX

    The hourly range for this position is $12.75 to $13.50. This position is also eligible for incentive pay based on performance. Customer Accounts Advisor Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on full-time and part-time employment status.
    $12.8-13.5 hourly 2d ago
  • Customer Rep/Station Attendant

    Tornado Bus Company 3.9company rating

    Customer service representative job in Waco, TX

    Job Description Tornado Bus Company is currently looking for a Customer Service Rep/ Station Attendant Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties. JOB SPECIFIC RESPONSIBILITIES: Provide an exceptional customer experience. Call customers to advise about changes or cancellations of scheduled runs. Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service. Responsible for cash management and compliance. Operates cash register and/or credit card equipment. Sells and processes ticket orders via telephone, internet, and over the counter. Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box. Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see. Assist customers with luggage ID tag and transfer to luggage compartment. Provides exceptional customer service by assisting passengers with luggage as needed and loading/unloading luggage into the cargo bay. Maintains cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, etc.) and stocking necessary supplies Maintains cleanliness of bathrooms (i.e., sweep/mop floors, sanitize sinks and toilets, restock bathroom tissue/multifold napkins) Stock necessary restroom supplies (bathroom tissue, sanitizer foam, trash bags) in vehicles Assist with cleanliness of Driver dorms (certain locations) Other duties assigned by Manager EXPERIENCE: 2 years of job-related experience Bilingual (English/Spanish) PHYSICAL DEMANDS: Heavy - Exerting 60-100 lbs. frequently, 25-60 lbs. occasionally, or up to 10-20 constantly. We offer benefits: Medical Insurance Dental Insurance Vision Insurnace Life Insurance Aflac 401k And many more!!!!!!!
    $31k-49k yearly est. 25d ago
  • Customer Service Expert

    Palm Beach Tan-LST Austin I, Ltd.

    Customer service representative job in Killeen, TX

    Job DescriptionBenefits: Employee discounts Flexible schedule Training & development At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon. Responsibilities Maintains salon cleanliness Sanitizing equipment after each use Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms Setting up tanning rooms for next customer according to Palm Beach Tan standards Assisting customers as needed Qualifications Must be at least 18 years of age Reliable transportation, and flexibility including nights and weekends Attention to detail Ability to stand, bed, walk for up to 7 hours per day We offer a flexible work environment, free tanning and product discounts. LST Austin, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.
    $54k-123k yearly est. 18d ago
  • Customer Service Executive

    Sembcorp Industries

    Customer service representative job in West, TX

    About Sembcorp Sembcorp is a leading energyand urban solutions provider headquartered in Singapore. Led by its purpose to drive energy transition, Sembcorp delivers sustainable energy solutions and urban developments by leveraging its sector expertise and global track record. Join The Singapore Mint As a wholly-owned subsidiary of Sembcorp Industries, The Singapore Mint produces high-quality coins and medallions, blending advanced technology with skilled craftsmanship. Founded in 1968 and globally recognised through multiple accolades, it also offers a range of currency-related gifts and collectibles. Key Responsibilities: * Customer Interaction & Enquiry Management: Manage inbound/outbound calls, emails, live chat, and digital channels. Ensure all interactions are logged in relevant CRM systems. * Complaints Handling & Resolution: Oversee complaint resolution processes and escalate issues when necessary. Track Voice of Customer (VOC) feedback. * Training and Development: Coach and support retail agents. Conduct training sessions and maintain SOPs and onboarding materials. * Reporting & Performance Monitoring: Track KPIs (e.g., CSAT, average handling time). Prepare performance reports and use insights to improve service. * Data & Compliance Management: Ensure compliance with PDPA and internal privacy policies. Maintain accurate records and support audits. Requirements * Diploma/Degree * Preferably with 3 years' experience in Customer Service * Excellent interpersonal skills with a pleasant personality * Able to communicate with English and one other language Our Culture at Sembcorp At Sembcorp, our culture is shaped by a strong set of shared behaviours that guide the way we work and uphold our commitment to driving the energy transition. We foster an institution-first mindset, where the success of Sembcorp takes precedence over individual interests. Collaboration is at the heart of what we do, as we work seamlessly across markets, businesses, and functions to achieve our goals together. Accountability is a core principle, ensuring that we take ownership of our commitments and deliver on them with integrity and excellence. These values define who we are and create a workplace where our people can thrive while making a meaningful impact on driving energy transition. Join us in making a real impact!
    $40k-81k yearly est. 60d+ ago
  • Multiple positions_Local to Waco TX_Call Center Rep(Outbound calls exp)

    360 It Professionals 3.6company rating

    Customer service representative job in Waco, TX

    360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description We are looking to fill multiple positions for call center representatives in Waco TX. Outbound Sales Representative - Uses sales lead generator to make outbound sales calls. Follows up with current customers for additional sales. Meets monthly sales quotas. Ensures that customers receive the best service possible through positive interactions via various communication channels such as voice, email, internet chat and social media to ensure orders are processed correctly whether in a call center or non-call center customer service environment. Maintains regular contact with customers to process orders, answer questions on and guide customers through product choices and options, provide information on pricing, status of order, address any quality or service concerns, handle complaints or technical questions, and ensure order is completed and shipped on time. Work is transnational and highly service orientated with a relatively short sales cycle. Representatives are typically expected to make suggestions to customer on other products and/or services. Representative may be assigned to take/process orders and provide support for a specific customer group, account or company. All levels / roles within this position have frequent, regular interaction with customers. Promotes good will, uses skills to assess customer needs and educate customer on available product/services. Qualifications Person should have experience working as a call center specialist in the past as well. Additional Information Local candidate's are acceptable since in person interview is required for this position.
    $27k-33k yearly est. 60d+ ago
  • SEASONAL CUSTOMER SERVICE POSITIONS

    Knight Arthur Promotions

    Customer service representative job in Hewitt, TX

    Knight Arthur Promotions Inc. is a inside marketing firm that offers long term career opportunities, business development, and opportunities for growth. We are looking for energetic and motivated individuals to add to our team. Job Description SEASONAL, FULL TIME, PART TIME with the opportunity for LONG TERM employment and unlimited growth opportunities! Brand Management Firm seeks individuals who are ready to start during our busiest and most profitable time of year! Are you self-motivated and outgoing? Are you looking for a sales position where you can make a bigger paycheck? We are back on the hunt for a few energetic and motivated sales reps to join our team! We've had some crazy growth in 2016 and we need to grow our sales force to keep up! We have opened FIVE offices this year alone and we will be opening three more before years end! As a customer care specialist you will be on the front lines of our business, advising customers on electronic and home theater selection that best fit their needs. You will be a part of a team that values determination, focus, and execution. You'll develop your professional skills, learn a ton, and make a direct impact on our company's growth. You'll be part of a team of sharp, energetic, focused people who will only encourage you to crush your numbers. You'll get to know them well via regular company parties and team nights. Oh yeah, and we also have uncapped commission on top of a base salary and room to advance into Sales Management positions. We offer: - Professional sales, product, and management training - Warm Leads only -- NO outside sales or cold calling - Competitive base plus uncapped commissions/bonuses (top earners make over $1200 weekly) - Advancement opportunities - Fun team oriented office culture with weekly team nights! Compensation: We offer a weekly salary plus commission. You will get paid every Friday. This is a true base plus commission position -- NO DRAW! Desired Strengths: - Sales background preferred, but we are willing to train the right candidate - Coachable and a fast learner - Reliable and committed to working with integrity - Attractive personality that can establish rapport with our customers and mesh with our office culture Take some of the stress out of the holidays with a new career, extra $, and a jump start on those new years' resolutions Additional Information We are a premier brand management and advertising firm that offers its clients the ability to increase their consumer base and provide BRAND AWARENESS with cost-effective marketing strategies, including face to face sales. We create these campaigns, convey them to each respective target market, and ensure results. If you feel that you are the right candidate, apply today to secure an interview with the Management Director. Website: knightarthurpromotionsinc.com Or give us a call at **************!
    $1.2k weekly 9h ago
  • Customer Support Associate- Waco, TX

    Atmos Energy 4.7company rating

    Customer service representative job in Waco, TX

    At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. Benefits offered include: Medical & Prescription Drug Coverage 401K/Retirement Savings Plan Dental Insurance Vision Insurance Basic Life Insurance Short- and Long-Term Disability Employee Assistance Program Company Holidays & Paid Time Off Flexible Spending Account (FSA) Health Savings Account (HSA) Educational Assistance LifeLock Identity Theft Protection Paid Training LinkedIn Learning Bilingual ( Spanish-English ) Differential Pay upon completion of training and a bilingual assessment-Additional $2.00 per hour. The shift is Monday through Friday 9:15 am to 6:15 pm. Atmos Energy is seeking Customer Support Associates for our Customer Contact Centers in Amarillo and Waco. Top Employer Recognition America's Best Employers - Forbes Magazine The 100 Most Trustworthy Companies In America - Forbes Magazine Top Places to Work - Dallas Morning News Best Places to Work - Mississippi Business Journal Best Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD) The Successful Candidate: Responsible for performing basic customer support activities including billing review and adjustment, service order creation and emergency call handling. Maintains working knowledge of Atmos Energy customer service policies, procedures, and systems. 1. Responds to current and/or prospective customers regarding service connections, disconnections, marketing programs, billing questions and payment arrangements. This contact is primarily by phone but may also include other forms of communication. (20%) 2. Receives and processes transactions and requests based on designated level of authority. Forwards other issues to appropriate level of responsibility. (20%) 3. Analyzes, evaluates, and addresses customer issues utilizing current company policy. (20%) 4. Reviews, analyzes and corrects errors on customer accounts to ensure accuracy using an online Customer Information System. Communicates correct information to customers in a timely manner. (20%) 5. Research potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required. (10%) 6. Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes. (10%) Minimum Requirements Educational/Experience Level: A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED); and successful completion of the Customer Service Assessment, demonstrating communication and customer service skills. Communication Skills: Requires excellent verbal and written communication skills. Numeric Skills: Requires the ability to perform basic addition, subtraction, multiplication, and division. Computer Skills: Requires intermediate computer skills for data entry, reference and/or retrieval tasks. Previous experience with a Customer Information System is a plus. Work Conditions: Works in an indoor environment. Occasionally requires performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting. May require sitting for long periods of time. Other Requirements: As a safety-sensitive position, pre and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation and Pipeline Hazardous Material Safety Administration are required. THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. About Us Atmos Energy Corporation, an S&P 500 company headquartered in Dallas, is the country's largest natural gas-only distributor. We safely deliver reliable, affordable, efficient, and abundant natural gas to more than 3 million distribution customers in over 1,400 communities across eight states located primarily in the South. As part of our vision to be the safest provider of natural gas services, we are modernizing our business and infrastructure while continuing to invest in safety, innovation, environmental sustainability, and our communities. Atmos Energy manages proprietary pipeline and storage assets, including one of the largest intrastate natural gas pipeline systems in Texas. Job Family: Customer Service
    $33k-38k yearly est. Auto-Apply 7d ago
  • Call Center Rep - In Office

    Sellors Agencies

    Customer service representative job in Lott, TX

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 10d ago
  • AMTEX INSURANCE CUSTOMER REPRESENTATIVE

    Constitution General Agency LLC

    Customer service representative job in Waco, TX

    At Amtex Insurance , we prioritize providing outstanding experiences for our customers and employees alike. As we continue to grow, we actively seek experienced talented individuals from both within and outside our organization, offering them a nurturing and collaborative environment. Whether you have experience or not, every employee receives thorough training about our mission, vision, and the essential role they play in our success. Join us on this exciting journey of growth and be a valued part of our thriving team! Team Member Responsibilities: Building effective relationships with clients Selling policies to effectively meet the needs of our clients and explaining policy coverages Strong and effective phone communication with customers and sales representative Providing consistent, accurate and timely communication with clients in person, over the phone, etc. Qualifications: Ability to communicate with team members and clients Ability to analyze, negotiate and compile customer renewals Must be bilingual
    $32k-51k yearly est. 29d ago
  • Multiple positions_Local to Waco TX_Call Center Rep(Outbound calls exp)

    Us It Solutions 3.9company rating

    Customer service representative job in Waco, TX

    We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing . We work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirements. Job Description We are looking to fill multiple positions for call center representatives in Waco TX. Outbound Sales Representative - Uses sales lead generator to make outbound sales calls. Follows up with current customers for additional sales. Meets monthly sales quotas. Ensures that customers receive the best service possible through positive interactions via various communication channels such as voice, email, internet chat and social media to ensure orders are processed correctly whether in a call center or non-call center customer service environment. Maintains regular contact with customers to process orders, answer questions on and guide customers through product choices and options, provide information on pricing, status of order, address any quality or service concerns, handle complaints or technical questions, and ensure order is completed and shipped on time. Work is transnational and highly service orientated with a relatively short sales cycle. Representatives are typically expected to make suggestions to customer on other products and/or services. Representative may be assigned to take/process orders and provide support for a specific customer group, account or company. All levels / roles within this position have frequent, regular interaction with customers. Promotes good will, uses skills to assess customer needs and educate customer on available product/services. Qualifications Person should have experience working as a call center specialist in the past as well. Additional Information Local candidate's are acceptable since in person interview is required for this position.
    $27k-31k yearly est. 9h ago
  • Management Customer Service

    Glad Solutions 3.5company rating

    Customer service representative job in Harker Heights, TX

    Job Description Glad Solutions is actively recruiting and accepting competitive, team-oriented individuals to join our team. This is an entry level position, meaning we will provide full product education to the right candidates. Experience wanted but not required from the following areas: Customer Service Retail Sales Restaurant and Hospitality Call Center Or General Labor We provide excellent earning potential and the chance to develop marketing, communications, management, and customer service skills that will benefit you long-term. Our company has a competitive, yet supportive culture based on trust and integrity that has allowed us to grow over the years. Requirements: Full-time, flexible schedule Must be over 18 years of age. Professional demeanor Communication skills Team player and goal orientated. Apply Today and Schedule your Interview!
    $30k-35k yearly est. 9d ago
  • Inbound Sales Representative

    Onemci

    Customer service representative job in Killeen, TX

    At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Inbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will take inbound calls from prospective customers and upsell existing ones while providing customers information on client products and services. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Handle inbound and outbound contacts in a courteous, timely, and professional manner. Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services. Listen to customers, understand their needs, and resolve customer issues. Research systems to find missing information; coordinate with other departments to resolve issues as applicable Utilize systems and technology to complete account management tasks. Accurately document and process customer orders in appropriate systems. Follow all required scripts, policies, and procedures. Comply with requirements surrounding confidential information and personal information. Escalate customer issues to the appropriate staff and managers for resolution as needed. Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes. Adhere to all attendance and work schedule requirements. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. ................ The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
    $41k-70k yearly est. Auto-Apply 60d+ ago
  • Customer Care Specialist - WFH

    Spade Recruiting

    Customer service representative job in Waco, TX

    About Us We're not your traditional insurance agency. Our team is built around people, purpose, and progress. We help working families protect what matters most while giving our team members the tools and freedom to design a career that fits their life. We believe success is built on flexibility, growth, and community. With advanced technology, hands-on mentorship, and a culture that rewards ambition, we provide the perfect environment for those ready to take control of their future. The Role In this position, you'll be the frontline of client care. You'll guide families through benefit options, answer important questions, and ensure every client feels confident and supported. This isn't just about managing policies-it's about empowering people, simplifying complex information, and becoming a trusted partner families can rely on for years to come. What You'll Do Build long-term client relationships through ongoing service and support Walk policyholders through benefit details, updates, and claims Translate coverage into clear, easy-to-understand explanations Collaborate with leadership to improve onboarding and client experience Act as the go-to resource for all client service needs Take part in training and leadership programs designed for career growth What We're Looking For Strong communication skills and a people-first mindset Comfortable with digital tools and remote collaboration Organized, proactive, and self-driven Customer service or insurance experience is helpful (but not required) Legally eligible to work in the U.S. or Canada What You'll Gain Remote-first flexibility-work from anywhere with adaptable hours Weekly pay plus performance-based bonuses Structured training and hands-on mentorship to help you succeed Rapid advancement opportunities with clear leadership pathways A supportive, mission-driven team that puts people before profits The chance to make a real difference in your community
    $27k-34k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative - Patient Registration

    R1 Revenue Cycle Management

    Customer service representative job in Waco, TX

    Shift Hours: Full Time, 7:00 AM - 7:00 PM, Rotating Days, Weekends, and Holidays. R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions. To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire. Here's what you can expect working in Patient Registration (Customer Service): * Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care. * Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time. * Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job. * A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc. Requirements: * High School Diploma or GED * Excellent customer service experience For this US-based position, the base pay range is $14.00 - $18.24 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook
    $14-18.2 hourly Auto-Apply 10d ago
  • Customer Service Rep(09264) - 10424 IH-10 Ste. 600

    Domino's Franchise

    Customer service representative job in Lott, TX

    Job Description ABOUT THE JOB We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has a lot of ways for you to gr4ow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza company in the world requires execptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years or older. Have an outgoing personality. GENERAL JOB DUTIES FOR ALL TEAM MEMBERS Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare all products. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility on a daily basis. COMMUNICATION SKILLS Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. ESSENTIAL FUNCTIONS?SKILLS Ability to add, subtract, multiply, and divide accurately ang quickley (may use a calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Navigational skills to read a map, locate addresses within designated delivery area. Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.Additional Information All your information will be kept confidential according to EEO guidelines.
    $26k-34k yearly est. 4d ago
  • TPWD - Customer Service Representative II

    Capps

    Customer service representative job in Waco, TX

    TPWD - Customer Service Representative II (00054785) Organization: PARKS AND WILDLIFE DEPARTMENT Primary Location: Texas-Waco Work Locations: DW-Waco Regional Office 1601 East Crest Dr Waco 76705 Job: Office and Administrative Support Employee Status: Regular Schedule: Full-time Standard Hours Per Week: 40. 00 Travel: Yes, 5 % of the Time State Job Code: 0134 Salary Admin Plan: A Grade: 13 Salary (Pay Basis): 3,582. 26 - 3,582. 26 (Monthly) Number of Openings: 1 Overtime Status: Non-exempt Job Posting: Dec 11, 2025, 11:52:36 PM Closing Date: Dec 30, 2025, 11:29:00 AM Description TPWD MISSIONTo manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. EXCELLENT BENEFITS:Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. PLEASE NOTE: All applications must contain complete job histories in the WORK HISTORY SECTION to include Job TitleDates of employment (month/year) Hours worked per week Name of Employer, Name of Supervisor and Phone NumberDescription of duties performed Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. Omission of data can be the basis for disqualification; you may state ‘unknown' for any incomplete fields. College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application. Work In Texas (WIT) Applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit. IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE. NEED HELP? Watch our VIDEO ON HOW TO APPLY FOR JOBS MILITARY OCCUPATIONAL SPECIALTY CODES:CLASSIFICATION STAFF NOTE - PLEASE REMOVE THIS HIGHLIGHTED PORTION PRIOR TO POSTING:Insert Data from spreadsheet located on WILDnet for the specific classification series associated with the classification title: **************** tpwd. state. tx. us/divisions/human-resources/compensation-classification-recruitment/job_postingsJob ClassificationServiceMilitary SpecialtyCustomer Service Representative I-VArmy15P, 42A, 56M, 68G, 420ACustomer Service Representative I-VNavyRS, SN, YN, YNS, 741XCustomer Service Representative I-VCoast GuardYN, PERSCustomer Service Representative I-VMarine Corps0100, 0111, 4133, 0170Customer Service Representative I-VAir Force3F1X1, 3F5X1Customer Service Representative I-VSpace ForceNo Military Crosswalk. Qualified veterans are encouraged to apply. *More information on military occupational specialty codes can be found below:************ onetonline. org/crosswalk/MOC/*********** sao. texas. gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide. pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at ************* texas. gov/jobs/veterans/. Required forms that will need to be attached with application for Military Employment Preference:Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation). Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. HIRING CONTACT: Captain Craig Hernandez, **************PHYSICAL WORK ADDRESS: Law Enforcement Region 7 District 5, Waco, 1601 East Crest Dr. , Waco, TX 76705 GENERAL DESCRIPTIONThis position is responsible for performing complex journey-level customer service and administrative support work for the Law Enforcement Division Regional or District Office. Work involves providing customer service support and receiving and responding to public inquiries for information regarding hunting & fishing licenses, boat titling & registration and other services. Prepares, interprets, and disseminates information concerning rules, regulations and policies. Responsible for entering information into databases, receiving payments for state services and maintaining records related to citations, dispositions, vehicle and monthly reports. Works under general supervision, with limited latitude for initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications MINIMUM QUALIFICATIONSEducation:Graduation from High School or GED. Experience:Four years experience in customer service, clerical or administrative support work. Licensure:Applicant must possess a valid State driver's license. KNOWLEDGE, SKILLS AND ABILITIESKnowledge of general office administration and administrative support practices;Knowledge of Agency, Division and Regional policies, procedures and programs;Knowledge of Agency, Division and Regional organization and operations;Knowledge of filing and records management systems, forms design principles, and other office procedures and terminology;Skill in effective verbal and written communication;Skill in providing quality customer service in a courteous and professional manner;Skill in using professional telephone etiquette;Skill in establishing and maintaining effective work relationships with co-workers and work- related contacts;Skill in using standard office equipment and software;Skill in using MS Word, Excel and Outlook;Skill in using agency computer software including: BRITS, LES, MCI/TLC and Oracle;Skill in organizing workloads and changing priorities;Skill in managing several projects simultaneously Skill in meeting deadlines;Skill in problem solving;Skill in identifying, researching and compiling information;Ability to work as a member of a team;Ability to work independently with little or no supervision;Ability to maintain strict confidentiality;Ability to accurately follow instructions;Ability to work under stressful conditions;Ability to interpret and explain TPWD, Law Enforcement Division and regional policies, procedures and programs to customers and constituent groups;Ability to multi-task, organize workloads, adjust to changing priorities and work under tight deadlines;Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;Ability to develop and present training material;Ability to train others;Ability to accurately handle cash and account for revenue collected;Ability to format documents and use correct spelling, punctuation, proofreading techniques, and grammar;Ability to perform manual labor including, lifting supplies and materials up to 20 lbs. ;Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONSRequired to work from 8:00 a. m. to 5:00 p. m. , Monday through Friday;Required to work overtime as necessary;Required to pass a national fingerprint-based background check to maintain employment;Required to perform manual labor including, lifting supplies and materials up to 20 lbs. ;Required to travel 5% with possible overnight stays;May be required to operate a State vehicle;Non-smoking environment in State buildings and vehicles. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBSTPWD IS AN EQUAL OPPORTUNITY EMPLOYER
    $26k-34k yearly est. Auto-Apply 5h ago
  • Customer Service Representative

    Genpt

    Customer service representative job in Waco, TX

    Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • Partners with Account Representatives to ensure customer satisfaction. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • May handle customer returns. • Performs other duties as assigned. EDUCATION & EXPERIENCE: Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES: • Reliability, organization, and attention to detail required. • Strong communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. • Product knowledge is preferred. COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
    $26k-34k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative (Bilingual) - Onsite

    Intelogix

    Customer service representative job in Waco, TX

    Pay rate: $16/hr Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What's the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills? What's in it for YOU? Paid Training Medical, Dental, and Vision Insurance Paid Time Off Employee Discounts Full-time, non-seasonal Career Advancement Responsibilities Serve as the primary point of contact for customers via phone Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions Maintain a thorough understanding of products, services and policies to effectively assist customers Accurately document customer interactions and transactions across all tools/platforms Collaborate with other departments to resolve customer issues and escalate complex problems as necessary Strive to exceed customer satisfaction goals and performance metrics Continuously seek opportunities to improve the customer experience and streamline processes Stay updated on product knowledge and industry trends to better assist customers Ability to work within the defined hours of operation with flexibility needed on weekends and holidays What We Look for in a Candidate: Must be 18 years of age or older High School Diploma or equivalent Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone Typing Assessment required Schedules vary based on job related factors Superb attendance, so you can be there when our customers need us All job offers are contingent upon completion of drug screen and completion of background check.
    $16 hourly Auto-Apply 13d ago

Learn more about customer service representative jobs

How much does a customer service representative earn in Waco, TX?

The average customer service representative in Waco, TX earns between $23,000 and $38,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average customer service representative salary in Waco, TX

$29,000

What are the biggest employers of Customer Service Representatives in Waco, TX?

The biggest employers of Customer Service Representatives in Waco, TX are:
  1. Domino's Pizza
  2. Community Choice Financial
  3. Circle K
  4. Pizza Hut
  5. Knight Arthur Promotions
  6. R1 Revenue Cycle Management
  7. Cavco Industries
  8. TMX Finance Holdings Inc
  9. R1 RCM
  10. Domino's Franchise
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