Information systems technician jobs in Lexington Park, MD - 875 jobs

Requirements Current active Secret clearance. Bachelor's degree in a related technical field. Experience administering SharePoint Online or SharePoint 2019+ environments. Proficiency with Power BI, including data modeling, DAX, and visual dashboard creation. 2+ years of experience with 3D animation software (e.g., Blender, Maya, 3ds Max, Cinema 4D, or equivalent). Ability to work collaboratively with both technical and non-technical stakeholders to meet visual and informational goals. Preferred Qualifications Experience supporting a DoD or federal environment, especially in a warfare center or weapons systems context. Familiarity with LRMP or similar Navy long-range weapons programs. Working knowledge of post-production tools such as Adobe Premiere, After Effects, or DaVinci Resolve. Understanding of 3D asset pipelines and rendering optimization for video.

Client First Technologies is currently seeking a Technical Support Specialist to support an upcoming contract. The Technical Support Specialist provides Tier I and Tier II technical support services to ensure reliable and secure operation of IT systems. This role supports end users through troubleshooting, system access management, and service request fulfillment. This is a full-time, on-site position in multiple locations including: Dahlgren, VA; Norfolk, VA; San Diego, CA; and Great Lakes, IL. CFT offers a competitive benefit package and collaborative work environment with a strong company culture. Veterans and military spouses are encouraged to apply. Employment is contingent upon award. Requirements Responsibilities Respond to, diagnose, and resolve user-reported incidents and service requests Provide technical support for desktops, laptops, peripherals, and network connectivity Support identity and access management processes Document incidents, resolutions, and procedures in ticketing systems Assist with development of SOPs and user training materials Provide customer-focused support in accordance with service-level agreements Qualifications Minimum of two (2) years of experience providing IT or Help Desk support Familiarity with networking fundamentals, operating systems, and troubleshooting tools Knowledge of cybersecurity principles and information protection requirements Experience using service management and ticketing systems Strong communication and customer service skills Meets DoD 8570 IAT I requirements (for example, certifications such as: A+, CCNA) Preferred Qualifications Meets DoD 8570 IAT II requirements (for example, certifications such as: Security+, CySA+) Physical Demands Must be able to sit and stand for long periods of time Occasional travel and overtime may be required Required Clearances and Screenings This position is subject to a government background investigation (BI) and must meet eligibility for access to classified information. Candidates must have a current, in-scope Tier 3 (T3) BI. CFT is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Discrimination and harassment are not tolerated.

Client Solution Architects (CSA) is currently seeking a Customer Technical to support a program at Dahlgren Naval Base. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent upon award. How Role will make an impact: * Support using help desk tool such as BMC's Remedy and ServiceNow Requirements What you'll need to have to join our award-winning team: * Clearance: Must possess and maintain an active Secret Clearance * Two (2) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC's Remedy and ServiceNow. * This position is required to be designated as IAT II level

Customer Technical Support Specialist (Help Desk) Dahlgren, VA Active Secret Clearance @Orchard is supporting a growing Federal contract with proven capabilities in cybersecurity. We are seeking a skilled Technical Customer Support Specialist to be part of the proposal effort for a new project supporting the Navy. This role will be based out of Dahlgren, VA and will be responsible for supporting all Help Desk activities to ensure the customer is taken care of. If awarded, this could be a fantastic opportunity to grow your career with a company that has built strong relationships within Defense and Intelligence. If selected, you will be asked to sign a letter of intent to join the team upon program award. As the Senior Customer Technical Support Specialist (Help Desk), you will: Operate, maintain, and provide Unified Helpdesk with all required staff to provide effective coverage and support services available to Customer community; meet evolving needs in response to changing and future requirements and optional surge support requirements. Oversee helpdesk staff, providing all required expertise and support to perform Helpdesk functions and activities including but not limited to: Managing Helpdesk processes. Incident management and resolution. Problem management and resolution. Service request management and fulfillment. Monitoring and event management. Customer relationship management. Knowledge management. Disseminating information regarding planned outages or incidents impacting production services. Providing information to users regarding status and closure of service requests. Soliciting user feedback regarding quality of service provided by Helpdesk. Working with Customer to resolve system access issues. Continual improvement. Providing customers and other stakeholders with assistance and end-user training. Resolving and managing trouble calls. Improving customer IT experience. Maintain database of important ITSM information such as incidents, changes, user requests, assistance, and resolutions in Customer-provided ITSM Tool; use tool to provide metrics and reports to inform Customer. Employ multiple bidirectional channels to communicate with customers and stakeholders; complete all incident resolutions and service requests within established service and operational level agreements; enable and continually improve effective, efficient, and convenient communications between Helpdesk and users while enabling effective integration of user communications into value streams. Employ various sources of information including but not limited to industry best practices, customer satisfaction surveys, and humancentric IT Experience surveys and other collected experience data to implement, staff, and operate unified Help Desk as single point-of-contact that is suitable to meet needs of customers and stakeholders. Contact each customer prior to on-site visit to arrange for appointment and acquire additional information needed to resolve incident/problem or fulfill request; provide means to collect customer feedback. Collect data for efficient resolution of service requests and incidents; proactively suggest improvements for ITSM Tool. Manage Help Desk processes including capture, routing, tracking, closing, and reporting of service requests and reported incidents. Escalate Incidents or Service Requests outside scope of responsibility to appropriate work group. Provide digital signage life-cycle support services including design, professional installation, seamless content management, and ongoing maintenance ensuring displays are operational and provide important and timely notices and information. Qualifications: 2 years of professional experience in Industry, Federal, or DoD Help Desk Support using help desk tools such as BMC's Remedy or ServiceNow. Must be designated as IAT II level with a T3. Bachelor's degree preferred. Active Secret clearance

RiVidium Inc. is seeking a Technical Support Specialist to support a U.S. Navy client by providing on-site helpdesk and technical support for current and future IT hardware and software configurations across domain networks. The selected candidate will be responsible for troubleshooting and resolving technical issues encountered by domain users, installing, configuring, and maintaining hardware and software, and providing user training based on customer needs. The role supports U.S. and International Program Training Networks as well as standalone, non-NMCI assets. Additional responsibilities include supporting electronic classroom deployments, managing user accounts, and documenting all activities within the ServiceNow ITSM ticketing system. Key Responsibilities Provide Tier I/Tier II helpdesk support for domain users Troubleshoot and remediate hardware, software, and network issues Install, configure, and maintain IT hardware and software Support electronic classroom deployment and technical setup Perform account management activities (creation, modification, troubleshooting) Monitor system performance and availability Utilize and update trouble tickets within ServiceNow Follow and contribute to Standard Operating Procedures (SOPs) Deliver excellent customer service and technical communication Support cybersecurity and incident management processes Minimum Qualifications Minimum 2 years of experience in industry, federal, or DoD IT / Help Desk Support Active DoD Secret Security Clearance Must possess DoD 8140.3 / IAT Level I certification (or higher) Examples: CompTIA A+, Network+ Required Technical Proficiency Support & Service Delivery Incident analysis and trend identification Service desk best practices Customer service and communication skills Trouble ticket documentation (incident, problem, event management) SOP development and maintenance Technical Skills Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Remote access technologies System administration fundamentals Common network tools (ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) OS command-line tools (ipconfig, netstat, etc.) Security Awareness Cybersecurity principles, threats, and vulnerabilities Information classification and handling Incident management and compromise procedures Preferred Qualifications 4+ years of Service Desk / Help Desk experience Experience with user account management and Tier I support Familiarity with ITSM tools, preferably ServiceNow Training / Certifications DoD 8140.3 IAT Level I Certification (or higher) Examples: CompTIA A+, Network+

Job DescriptionBoarhog will be hiring a Technical Support Specialist in Dahlgren VA to support the Surface Combat Systems Training Command (SCSTC) which requires Network Administrative Support, including Information Management, Computer and Local Area Network (LAN) Administration, Cyber Security, System Assessment and Authorization (A&A), Functional Area Needs Analysis/Research, Technical Documentation, and Technical Helpdesk Support. SCSTC consists of the Command and Staff located in Dahlgren, Virginia, as well as SCSTC Units, Sites, and Detachments worldwide. Travel may be required to locations such as Mayport FL, Pearly Harbor HI, Everett WA, Norfolk VA, Rota Spain, and Yokosuka Japan. The use of overtime is authorized when necessary to cope with emergencies, to perform tests, or conduct operations that are continuous in nature and cannot reasonably be interrupted or completed otherwise. The Boarhog headquarters is in San Diego CA with the Boarhog Program Manager for this contract operating out of Boarhog's Richmond VA office. REQUIRED SKILLS and KNOWLEDGE:(1) Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS) (2) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes (3) Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance EXPERIENCE:Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/HelpDesk support. CERTIFICATION:IAT Level I (e.g. CompTIA A+ CE, Network+ CE, Linux+) CLEARANCE:All Contractor personnel shall possess, at a minimum, at the time of Task Order award a current SECRET clearancebased on a Tier 3 (T3)/Tier 3 Reinvestigation (T3R) completed within the last 10 years. OTHER HIRING CONSIDERATIONS:Preference is given to candidates who reside in a Historically Underutilized Business Zone (HUBZone) as determined by the Small Business Administration (see SBA website) BOARHOG BENEFITS:Boarhog has over 13 years of Maritime Industrial Base (MIB) steady, controlled growth and profitability, offering our full-time associates a remarkable compensation package, including: Competitive salary and opportunities for additional compensation. Greater Self-Determination Medical / Dental / Vision Health Benefits. Generous 401K retirement plan after six months of full-time employment, with pre-tax/post-tax options and company matching with immediate vesting to boost retirement savings Vacation. Health savings account. Stipend for residing in a HUBZone location Relocation or small signing bonus, and earned a performance bonus. We thrive in a welcoming culture within a completely flat organization, with a demonstrated vested interest in our associates' personal and professional goals and aspirations, taking pride in the resulting exceedingly low associate turnover rate. As a successful and respected SBA Certified Service Disabled Veteran Owned (SDVO) and Historically Underutilized Business Zone (HUBZone) small business, there is no fat on the Boarhog, promoting a great degree of self-determination... nobody with Boarhog has ever and will never make a living watching other associates do work. The company Chief Executive Managing Member and Owner actively engages in the day-to-day operations and growth objectives, and also periodically performs direct on government and commercial contracts. Pigs in the breakfast... skin-in-the-game, and the story behind our logo. Come join us! E04JI800rmcl408d39i

SGP Recruiting provides both operations and strategic support to Tribal 8(a) and commercial organizations. Our client is a family of SBA-certified Native American Tribal 8(a) and multi-certified companies delivering IT, management consulting, and general construction solutions to the Federal Government and commercial sector. They are seeking Help Desk Customer Service Support Specialists to join them on a proposal effort. The Customer Technical Support Specialist (Help Desk) provides Tier I/II support using tools such as BMC Remedy and ServiceNow. Responsibilities include troubleshooting user issues, tracking incidents, resolving trouble tickets, and escalating complex issues as necessary. Work Location: On-site; not remote: Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA. Employment would begin upon contract award Requirements: · Two years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC's Remedy and ServiceNow · Clearance: Active Secret · Certification: IAT II level with a T3 investigation. · Must sign a Letter of Intent. Our client provides a variety of benefits including company-paid health, dental & vision insurance coverage, as well as additional employee-paid health insurance options; company-paid life and disability insurance; 401k retirement savings plan with employer match; 11 company paid holidays per year, and paid time off. Our client is committed to hiring and retaining a diverse workforce. They are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. They are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We are also committed to providing accommodations for persons with disabilities.

CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (RDTE) Bowhead has a job opening for a Customer Technical Support Specialist (NEN) in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). **Responsibilities** + Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues. + Assist users with data migrations whenever the user's system is Tech Refreshed. + Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance. + Provide public folder management support (e.g., permission and administrator roles). + Provide share drive management including administrative responsibilities, training content managers, and configuration management duties. + Maintain and develop IT related procedures required to support the organization. + Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO). + Provide input for the preparation of a monthly progress and status report. **Qualifications** + Requires a minimum of two (2) years of experience. + High School Diploma required. Bachelors Degree preferred. + Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills. + Must demonstrate the ability to multi-task and work with others to resolve IT related issues. + Requires an understanding of current Microsoft supported Windows operating systems. + A high level of competency in both written and oral communications skills is strongly desired. + Must be DoD 8570 IAT level II compliant (e.g., Security+) at time of hire. + Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment is a plus; but not required. + Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is a plus; but not required. + A working knowledge of Windows Active Directory and current NMCI policies and procedures are strongly desired. + Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint. + Ability to communicate effectively with all levels of employees and outside contacts. + Strong interpersonal skills and good judgment with the ability to work alone or as part of a team. Physical Demands: + Must be able to lift up to 10-15 pounds + Must be able to stand and walk for prolonged amounts of time + Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain/maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location. \#LI-JR1 Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification. Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes. UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCPhere (******************************************* . All candidates must apply online at ***************** , and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance *****************/careers/recruitment/ . The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs. **Join our Talent Community!** Join our Talent Community (************************************************************************ to receive updates on new opportunities and future events. **ID** _2025-24291_ **Category** _Information Technology_ **Location : Location** _US-VA-Dahlgren_ **Minimum Clearance Required** _Secret_ **Travel Requirement** _N/A_

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Relocation bonus Vision insurance Position Summary The IT & Systems Support Specialist will be responsible for maintaining and improving the stores technical infrastructure, including point-of-sale (POS) systems, inventory management tools, network hardware, and employee technology resources. This role is ideal for someone with a computer science background who enjoys practical, hands-on problem-solving in a dynamic retail environment. Key Responsibilities Provide technical support for POS systems, printers, scanners, and other store hardware Troubleshoot software and network issues to minimize downtime Maintain inventory and pricing databases; assist with system updates Monitor network performance and support basic cybersecurity practices Collaborate with store managers to streamline digital workflows and improve operations Install and configure new hardware and software Document technical procedures and maintain accurate system logs Qualifications Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience) Experience with hardware troubleshooting and basic networking Familiarity with retail systems (POS, inventory management) is a plus Strong communication skills and customer-service mindset Ability to work independently and in fast-paced environments Basic knowledge of database concepts and operating systems (Windows/Linux)

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Apply SUPERVISORY IT CYBERSECURITY SPECIALIST (INFOSEC) Department of Defense Defense Threat Reduction Agency Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply This position may be filled using Direct Hire Authority: Z5CAV/Direct-Hire Authority (Certain DoD Personnel) PL 118-31, Sec 125OB (i)(2), 12/22/2023. This position is being filled under the memorandum from the Under Secretary of Defense for Personnel and Readiness (USD(P&R)) "Expansion of Direct Hire Authority for Certain Personnel of the Department of Defense," dated August 12,2024. This position is part of the Defense Threat Reduction Agency. Summary This position may be filled using Direct Hire Authority: Z5CAV/Direct-Hire Authority (Certain DoD Personnel) PL 118-31, Sec 125OB (i)(2), 12/22/2023. This position is being filled under the memorandum from the Under Secretary of Defense for Personnel and Readiness (USD(P&R)) "Expansion of Direct Hire Authority for Certain Personnel of the Department of Defense," dated August 12,2024. This position is part of the Defense Threat Reduction Agency. Overview Help Accepting applications Open & closing dates 12/23/2025 to 01/12/2026 Salary $167,603 to - $195,200 per year Pay scale & grade GS 15 Location 1 vacancy in the following location: Fort Belvoir, VA Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 15 Job family (Series) * 2210 Information Technology Management Supervisory status Yes Security clearance Sensitive Compartmented Information Drug test Yes Position sensitivity and risk Special-Sensitive (SS)/High Risk Trust determination process * National security Financial disclosure Yes Bargaining unit status No Announcement number DTRA-25-12851760-DH Control number 853138100 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Military spouses Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty. National Guard and reserves Current members, those who want to join or transitioning military members. Clarification from the agency This announcement is open to All U.S. Citizens, and is being filled under the Direct Hire Authority (DHA) for Certain Personnel of the Department of Defense. Appointment of Military Spouses (5 CFR 315.612)(NonComp Mil Sp), Retained Grade Preference (RGP), and Military Reserve and National Guard Technician eligibles may also apply. Duties Help As a SUPERVISORY IT CYBERSECURITY SPECIALIST (INFOSEC) at the GS-2210-15 some of your typical work assignments may include: * Serves as a supervisor/senior IT Cyber workforce manager as the Chief of the Cyber Security Department. Incumbent is the principal authority and manager responsible for establishing and maintaining the Agency's cyber security posture capable of detecting and defeating cyber-attacks across the Agency's global IT networks. * Responsible for supervising team lead(s), senior and mid-level personnel of IT Cybersecurity Specialists. Specifically, supervises the Defensive Cyber Operations, CSSP Division (IT-CSD) responsible for initiating and coordinating 24X7 cyber-related monitoring, alerting, reporting, and response actions to specific or potential threats and in support of operational priorities for network management and information dissemination functions. DTRA's Cyber Security Service Provider (CSSP) is a Tier 2 (Component Level Computer Network Defense) and oversees performance of subordinate Tier 3 (Enclave Level Computer Network Defense) level entities. Ensures CSSP protects, detects, and responds to DTRA and other DoD-customer network or cyber security events. Advises highest levels of DTRA leadership, including the Agency Director on cyber security issues and integrating cyber security with other Agency programs and initiatives. * Advises other IT experts within DTRA and other DoD Components on development and integration of new or novel cyber security processes, standards or solutions to meet both Departmental and Agency mission requirements. Maintains contact with the DTRA Director, DTRA Deputy Director, Chief Information Officer/Director of the J6 Directorate, and DTRA Chief Information Security Officer, as well as other senior-level managers within DoD (i.e. CYBERCOM and Department of Defense Cyber Defense Command) and other Defense Agencies. Contacts require exercise of a high degree of tact, diplomacy, and discretion and require critical evaluations and recommendations based upon an understanding of DTRA-wide mission objectives and higher echelon DoD or Federal mandates. * Operates in complex environment requiring extensive cyber security technical knowledge and decision-making abilities. Decision-making accounts for diverse organizational needs across many different mission and business functional areas. High levels of analytical and evaluative abilities are needed for these complex decisions in order to develop new concepts, theories, or information-based approaches towards problems heretofore resistant to solution. * Oversees overall planning, direction and timely execution of DTRA's cyber security activities, including the establishment of overall objectives, development of plans and work assignments across the J6 organization. Makes decisions on work issues, and provides advice to subordinates on strategies, priorities, plans, best practices, general approaches, and methodologies; executes administrative and personnel management responsibilities for accomplishment of assigned mission by promoting sound position management principles and programs, developing work performance standards for subordinates and rating same, and by providing advice, counsel, and instruction to employees. Complies with and supports Equal Opportunity and Special Emphasis Programs. Recommends awards or other recognition, and changes in position classification. Effects disciplinary measures and recommends other actions in the more serious cases. Identifies developmental and training needs of employees and provides or arranges for needed development or training. Work often involves the delegation, review and acceptance of products of extreme complexity, sensitivity, or other comparable demands, frequently due to requests from the highest level of Agency management or interest from external DoD sources. Provides broadly defined administrative and policy direction and provides major recommendations which have a direct and substantial effect on the Agency/Center's cyber security. * Possesses breadth of understanding sufficient to coordinate numerous Governmental actions and organizationally sustain exceptionally intense levels of effort, while concurrently synchronizing and integrating other ongoing information-based initiatives or activities supporting the Agency and its external customer base. Requirements Help Conditions of employment * Must be a U.S. Citizen * Occasional Travel * Work Schedule: Full-time * Males born after 12-31-59 must be registered for Selective Service * Suitable for Federal employment, determined by a background investigation * May be required to successfully complete a probationary period * Overtime: Occasionally * Tour of Duty: Flexible * Recruitment Incentives: May be Authorized * Fair Labor Standards Act (FLSA): Exempt * Financial Disclosure: Required * Telework Eligibility: This position is telework eligible * Upon entering this position, you must maintain 8140 compliance by qualifying foundationally within 9 months, and residentially within 12 months, as referenced in DoDM 8140.03. Qualifications You may qualify at the GS 15 , if you fulfill the following qualifications: A. One year of specialized experience equivalent to the GS-14 grade level in the Federal service as listed below: * Demonstrated expertise in Cybersecurity principles, concepts, methods, standards and technical skills necessary for practical application to secure the agency's cyber operational environment and defend the DoDIN. * Supervising or Leading subordinates and/or cybersecurity personnel responsible for overseeing computer network defense and conducting technical security assessment of information technology (IT) systems and projects through information gathering and use of IT security tools. * Overseeing and managing subject matter experts; providing technical security guidance to system owners for system change requests and engineering projects and communicates security information to senior leadership and agency officials; developing security policies, standard operating procedures, and implementation plans. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. In addition to meeting qualifications, your application package must reflect the applicable experience to meet the Individual Occupational Requirements for the , series as listed below: * Attention to Detail - Is thorough when performing work and conscientious about attending to detail. * Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. * Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. * Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional information Other Notes: Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements: Special Hiring Authority for Certain Military Spouses RE-EMPLOYED ANNUITANT: This position DOES NOT meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at: ********************************************************************************* All applicants must meet qualifications and eligibility criteria by the closing date of the announcement. Males born after 12-31-59 must be registered or exempt from Selective Service (see Who Needs to Register | Selective Service System : Selective Service System (sss.gov)) Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. We will review your resume and supporting documents, to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and evaluate your relevant work experiences as it relates to fundamental competencies, identified below, required for this position. Traditional rating and ranking of applications does not apply to this vacancy. Your application (resume and supporting documentation) will be evaluated to determine if you meet the minimum qualifications required as listed on the announcement under qualification requirements. Veterans Preference: If you are entitled to veterans preference, you should indicate the type of veterans' preference you are claiming on your resume. Your veterans' preference entitlement will be verified by the employing agency. For information on entitlement see ************************************************** Priority Placement Program (PPP) DoD Retained Grade Preference(RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming MSP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc.). Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. The following documents are REQUIRED 1. Your resume: * IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. * Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. 2. SF50: * All current and former civilian Federal employees must submit a copy of your MOST RECENT SF50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. This is also a requirement to verify your Time in Grade (TIG). 3. Veteran's Documents: * If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents: DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty. PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility: ************************************************************************************************************ If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration. * To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. * You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. NOTE: Resumes up to a total of two pages will be accepted. Resumes exceeding two pages will be removed from consideration. * You will receive an email notification when your application has been received for the announcement. * To verify the status of your application, log into your USAJOBS account, ************************ select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process. To preview the questionnaire, please go to ******************************************************** Please review the General Application Information and Definitions at: ************************************************************************************************************************** Agency contact information DTRA Servicing Team Phone ************ Fax ************** Email ******************** Address Defense Threat Reduction Agency 8725 JOHN J KINGMAN ROAD MSC 6201 FT BELVOIR, VA 22060-6201 US Next steps A list of qualified applicants will be created and sent to the selecting official. All applicants reviewed and/or referred will receive a notification letter. The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision. REGARDING INTERVIEWS: Interviews may be required for this position. Accommodations may be made to conduct telephonic interviews to preclude travel hardships for applicants. The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision. NOTE: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy. NOTE: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy. This announcement may be used to fill additional vacancies. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc.). Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. The following documents are REQUIRED 1. Your resume: * IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. * Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. 2. SF50: * All current and former civilian Federal employees must submit a copy of your MOST RECENT SF50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. This is also a requirement to verify your Time in Grade (TIG). 3. Veteran's Documents: * If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents: DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty. PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility: ************************************************************************************************************ If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Help Desk Software, Remote Support, Technical Issues Certifications: CompTIA Security+ CE | CompTIA - CompTIA Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: HELP DESK TECHNICIAN IV Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND PERSONAL IMPACT Core Responsibilities ● Respond to user inquiries via phone, email, chat, or ticketing systems. ● Log and track support requests using help desk ticketing system. ● Diagnose and resolve basic technical issues related to hardware, software, and network connectivity. ● Provide step-by-step guidance to users for troubleshooting common problems. ● Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system. ● Provide guidance to less experienced professionals mentoring new hires and trainees when necessary. Technical Support Tasks ● Install, configure, and update software on user devices. ● Assist with password resets, account lockouts, and access issues. ● Support basic printer, scanner, and peripheral troubleshooting. ● Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories). Documentation & Reporting ● Document and report solutions and procedures for recurring issues for leadership review. ● Maintain and report accurate records/tickets of support interactions and resolutions. ● Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions. ● Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken. Customer Service & Communication ● Maintain a professional and empathetic tone when dealing with users and co-workers. ● Communicate technical information clearly to non-technical users. ● Document and reply provide updates on ticket status and possible resolutions. ● Actively participate in team environment assisting co-workers when needed. Compliance & Security ● Ensure adherence to all IT and departmental policies and procedures. ● Report potential security incidents or breaches to appropriate teams or team leaders WHAT YOU'LL NEED TO SUCCEED Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must have: ● Education: Associates of Arts/Associates of Science ● Experience: 5+ years of related experience ● Required Technical Skills: Installs, modifies, and repairs computer hardware and software using remote access tools ● Security Clearance Level: TS/SCI w/Poly ● Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned ● Location: On-Site in Annapolis Junction, MD ● US Citizenship Required ● Required: CompTIA Security+ certification is required within 3 months of start date ● Shift: Monday - Friday 3pm - 11pm GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. #GREENWAY The likely hourly rate for this position is between $34.00 - $46.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA MD Annapolis Junction Additional Work Locations: USA TX San Antonio Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Watershed Security, is a Veteran Owned Small Business with over 20 years' Cybersecurity and Government Contracting experiencing. Watershed is looking for a Customer Technical Support Specialist (Help Desk) to support Naval Surface Warfare Center Dahlgren, VA. Must have Two (2) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC's Remedy and ServiceNow. This position is required to be designated as IAT II level with a Secret Clearance. REQUIRED QUALIFICATIONS High School Diploma or GED IAT II, must have one of the following or higher CCNA Security; CySA+, GICSP, GSEC, Security+CE, SSCP 2 years of professional experience in Industry, Federal or DoD Help Desk Support Clearance Level: Active Secret Clearance or higher Ability to work on-site in Dahlgren, VA Ability to travel up to 10% BMC's Remedy or ServiceNow Excellent communication and interpersonal skills *Contingent upon award* PAY RANGE Final salary is influenced by factors such as location, contract labor categories, experience, skills, education, and certifications. Watershed offers competitive compensation, medical and dental benefits, educational reimbursement, 401K plans with matching, 15 days of PTO to start and 11 paid holidays per year. The proposed salary range for this position is: $52,000.00 - $62,000.00 USD. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Welcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company, but a dynamic community driven by the shared vision of redefining excellence. At Interclypse, you will find more than a career - you will discover a vibrant ecosystem where your talents are celebrated, your ideas are embraced, and your potential is achieved. Every Interclypse team member can benefit based on their efforts and collectively benefit through the overall company's success. Join our mission to positively impact society, community, industry, and individuals by always “Doing What is Right”. Together, let's pioneer a future where greatness is achieved and exceeded. To actualize this vision, Interclypse employs a growth mindset culture that empowers employees to rise in their careers by providing them with tools, mentorship, and a supportive environment to ensure long-term success. Interclypse is supporting several Maryland state agencies in the modernization and sustainment of critical systems. This exciting opportunity provides candidates with the ability to contribute to the long-term health and success of the state while continuing to learn and grow professionally within Interclypse's growth mindset culture. All positions are required to be onsite at various locations in Maryland. Make a difference. Join our team by applying today! Responsibilities: Provides telephone and in-person support to users in the areas of directories, standard Windows desktop applications, and applications developed under this Contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems. Answer service desk calls and log each one into the IT service desk system (presently IBM Maximo). If current technology is replaced during the contract period, the TO Contractor Personnel shall adhere to the new application. Respond to emails in the service desk mailbox and log into the IT Service Desk system (presently IBM Maximo). If current technology is replaced during the contract period, the TO Contractor Personnel shall adhere to the new application. Review call history, assess the problem, resolve the problems, and document in the IT Service Desk system. Ensure that all workstations (laptop and desktops) have current drivers, patches, and security\ updates. Create/restore workstation (laptop and desktop) images. Troubleshoot workstation (laptop and desktop) network (LAN and WLAN) connectivity issues. Set up new workstations (laptop and desktop) and printers to access the network. Deploy new state procured equipment and software to the existing network. Replace existing hardware/software and remove the hardware/software and transport to a specified location. Document moves/adds/changes in accordance with MDTA inventory and Department of General Services (DGS) policies/procedures. Troubleshoot issues regarding all hardware and software stated above. Install software/hardware on workstations. Work in cooperation with the current contractors as well as other MDTA staff. Attend internal MDTA staff meetings as requested. Update Service Desk requests daily. Assist in the development of installation instructions/standard operating procedures for applications. Perform other related duties as assigned by MDTA Division of Information Technology management. Requirements Required Qualifications Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. Five (5) years of experience in business IT environments, with emphasis on PC hardware and applications. General experience includes information systems development, work in the client/server field, or related fields. Two (2) years of comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to communicate orally and in writing and to have a positive customer service attitude. Desired Qualifications Three (3) years' experience in each of the following: Providing Tier 1 and Tier 2 IT support to customers in a Service Desk environment Troubleshooting PC hardware and software in a Microsoft networked environment Microsoft Active Directory user and device management Repairing, installing, upgrading, and reconfiguring: PCs, Laptops, Stand-alone and networked printers, Stand-alone and networked scanners, and Modems Installing and configuring: PC operating systems (at a minimum Microsoft Windows 10), Server operating systems (at a minimum Microsoft Windows Server 2012 or greater), Standard MDOT software (at a minimum all of the following): Microsoft O365, Microsoft Office 2016 Productivity Suite, Microsoft Outlook 2016 Email Client, Microsoft Windows Defender, Microsoft BitLocker, and Adobe Acrobat Reader Information Technology (IT) Systems Operations, Maintenance and Support, Service Desk software (any of the following): Maximo Service Desk, Remedy, or equivalent, Remote Desktop software (at a minimum, all of the following): Microsoft Remote Desktop, LogMeIn Rescue or equivalent. Why You Will Love Interclypse You want to work for an adaptive company that moves at your speed. You want a healthy work-life balance. You want to work with a passionate team on an important mission. You want to work for an organization that values and appreciates you. You want to work for an organization that invests in your growth. You want the option for career mentorship, both in technology and in business. You value a company with a strong culture of growth and support. Employee Impact Program Every employee has the opportunity to be rewarded for the contributions they can make toward the long-term health of the company, our customers, and employees. This program in combination with our comprehensive benefits, time off and leave programs allow you to design a career and compensation program that enables unmatched flexibility while ensuring company, customer, and employee health and prosperity. Benefits Personal Time Off (PTO) for vacations, holidays, illnesses Parental Leave Bereavement Leave Jury Duty Leave Retirement: Unlimited 401K match up to 8% of your salary up to the federal maximum Financial education and planning support Health Insurance (Medical, Dental, Vision) Health Savings Account (HSA) Medical and Dependent Care Flexible Spending Accounts (FSA) Employee Assistance Program Life Insurance Accidental Death and Dismemberment Insurance Disability: Short-term and long-term disability coverage Educational support Company apparel Social events: Holiday Party, Spring Picnic, Fall Picnic, happy hours and more. Access to group rates for voluntary benefits such as Accident, Hospital Indemnity, Critical Illness, Pet Insurance, and Identity Theft Protection EOE AA M/F/Vet/Disability: Interclypse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. The base salary range provided is not adjusted for geographic differences associated with where the work is being performed. Actual salaries will vary depending on factors including but not limited to location, candidate's experience and education/training, internal peer equity, and market and business consideration.

Full-time Description NexGen Data Systems is seeking an IT Support Specialist to help cover planning and delivery of customer support services including installation, troubleshooting, user assistance and training. Roles & Responsibilities: Functions may include diagnosing and resolving problems in response to customer reported incidents. Planning and analysis of work processes. Researching and reporting trends and patterns of problems. Developing training materials and performing computing/information system training sessions. Developing and maintaining problem tracking databases. Installing, troubleshooting, and maintaining hardware and software. Performing backup and recovery operations. Consulting with users to identify needs and requirements. Conducting feasibility studies and trade-off analyses. Preparing business cases and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements Desired/Required Skills: Active Department of Defense Secret (SSBI) level security clearance required. 8570.01-M Baseline Certification: One of the following Google Cloud Platform: Google Associate Cloud Engineer or Google Professional Cloud Architect required One of the following certifications required: AWS Certified Cloud Practitioner AWS Certified Security - Specialty, AWS Certified Solutions Architect - Associate, AWS Certified Solutions Architect - Professional, AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified Azure Security Engineer Associate, Oracle Cloud Infrastructure Cloud Operations, Red Hat Certified Engineer, or Red Hat Certified System Administrator. Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware. Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions. Experience administering Windows and Linux operating systems in large enterprise environments. Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions. Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner. About the Company: NexGen Data Systems is an emerging technologies focused company providing expert systems and network engineering solutions to the Department of Defense. NexGen Data Systems promotes a culture of knowledge and career advancement through continued learning, keeping our team current on the latest advances in systems and networking, and enabling our team to provide the best available solutions to our clients. Benefits: Company covers 100% of premiums for the employee's medical, dental, and vision insurance and subsidizes premiums for spouse and dependents. Company provides short and long term disability plans. 401(k) match up to 10% of the employee's salary contributions to 401(K) plan. Comprehensive training and development program. 11 paid holidays and paid time off (PTO) accrual level starts at 15 days annually. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. NOTE: US Citizens and those authorized to work in the US are encouraged to apply. In order to be qualified for this position, you must be able to obtain and maintain a United States Department of Defense (DoD) security clearance. We are unable to sponsor Visas at this time. NexGen Data Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Overview Help Accepting applications Open & closing dates 12/22/2025 to 12/21/2026 Salary $52,727 to - $139,684 per year Pay scale & grade GS 9 - 14 Locations Few vacancies in the following locations: Eielson AFB, AK Elmendorf AFB, AK Little Rock AFB, AR Davis Monthan AFB, AZ Show morefewer locations (65) Luke AFB, AZ Beale AFB, CA Edwards AFB, CA Los Angeles, CA March AFB, CA Travis AFB, CA Vandenberg AFB, CA Cheyenne Mountain AFB, CO Colorado Springs, CO Peterson AFB, CO Dover AFB, DE Cape Canaveral, FL Cape Canaveral AFS, FL Eglin AFB, FL Homestead AFB, FL Hurlburt Field, FL Patrick AFB, FL Tyndall AFB, FL Dobbins AFB, GA Moody AFB, GA Robins AFB, GA Camp H.M. Smith Marine Corp Base, HI Hickam AFB, HI Mountain Home AFB, ID Scott AFB, IL Barksdale AFB, LA Hanscom AFB, MA Andrews AFB, MD Linthicum Heights, MD Selfridge ANG Base, MI Whiteman AFB, MO Columbus AFB, MS Minot AFB, ND Offutt AFB, NE New Boston, NH McGuire AFB, NJ Cannon AFB, NM Kirtland AFB, NM Nellis AFB, NV Niagara Falls, NY Wright-Patterson AFB, OH Youngstown, OH Youngstown, OH Norman, OK Tinker AFB, OK Charleston, SC Shaw AFB, SC Arnold AFB, TN Dyess AFB, TX Fort Sam Houston, TX Goodfellow AFB, TX Kelly AFB, TX Lackland AFB, TX Laughlin AFB, TX Randolph AFB, TX Hill AFB, UT Alexandria, VA Arlington, VA Dahlgren, VA Fort Eustis, VA Langley AFB, VA Pentagon, Arlington, VA Fairchild AFB, WA McChord AFB, WA Warren AFB, WY Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive Promotion potential 14 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No Announcement number AFPCDHA-12857027-GS2210 Control number 852981200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency This public notice is to gather applications that may or may not result in a referral or selection. Duties Help * Duties and responsibilities vary and may increase according to grade level * Utilize knowledge of IT principles, methods and security regulations and policies to carry out established base-wide policy to administer the INFOSEC (also known as COMPUSEC) program. * Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes. * Administer the Communications Security (COMSEC) program. Control and protect all cryptographic material and administer the Cryptographic Access Program (CAP). * Conduct semi-annual functional reviews of all COMSEC user accounts, inspecting COMSEC facilities, reviewing procedures, and auditing all cryptographic holdings. * Administer the COMPUSEC Program and protect Information Technology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data. Requirements Help Conditions of employment * Please read this Public Notice in its entirety prior to submitting your application for consideration. * U.S. Citizenship is required * Males must be registered for Selective Service, see *********** * Total salary varies depending on location of position * If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: ***************************************** * Recruitment incentives may be authorized * Position may be subject to random drug testing * Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays * Shift work and emergency overtime may be required * Employee must maintain current certifications * A security clearance may be required * Disclosure of Political Appointments * Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount. Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for Information Technology (IT) Management Series, 2210 (Alternative A). BASIC REQUIREMENTS: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-09: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR For grade levels 9 through 14, your resume must reflect information technology related experience in the federal service or private or public sector demonstrating the following four competencies: a) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; b) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; c) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately AND d) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE: In additional to the basic requirements above, applicants for the GS-9 and above must meet the one year of specialized experience listed below. For GS-9: One year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. For GS-11: One year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment. For GS-12: One year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used. For GS-13: One year of specialized experience equivalent to the GS-12 that demonstrated experience in providing technical expertise on architecture, acquisition, certification and accreditation, systems tailoring for an organization mission; planning, organizing and managing the IT requirements and assessing long and short-term IT integration and migration capabilities; planning current and future system architecture requirements. For GS-14: One year of specialized experience equivalent to the GS-13 that demonstrated experience in serving as senior IT specialist and consultant to senior management in support of organization wide IT policy, budget and plans for systems development, acquisition, installation, operation and maintenance; planning, organizing, and overseeing the activities of the IT organization and reviewing policies, procedures, mission objectives and organization design for the staff; serving as the recognized authority in the analysis and direction of IT programs and issues; and in researching, interpreting, analyzing and applying operations and security guidance. Click on the following link to view occupational requirements for this position: ************************************************************************************************************************************************************************************ KNOWLEDGE, SKILLS AND ABILITIES (KSAs): 1. Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities. 2. Ability to assess and advise on a variety of sources and procedures and methods for systems and applications. 3. Knowledge of system requirements and techniques for planning current and future system architecture requirements. 4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information For Direct Hire (DHA) Positions: This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application. Interagency Career Transition Assistance Program (ICTAP): For information on

Abacus Technology is seeking a Help Desk Technician to provide technical support for the US Air Force Office of Special Investigations (AFOSI) in Quantico, VA. This is a full-time position. Responsibilities Serve as the primary point of contact for end users to provide ongoing support, monitoring, and lifecycle management of incident tickets. Provide Service Desk customer support for all AFOSI computer networks and systems with an emphasis on customer services and call/ticket resolution at all classification levels. Deliver comprehensive, end-to-end customer IT support to include transitioning, operating, maintaining, tracking, restoring, protecting, and backups. Resolve customers' administrative and technical communications problems and install, configure, and operate client/server devices. Document all troubleshooting and customer interaction in the Information Technology Service Management (ITSM) System. Recognize application and technical problem trends and provide mitigation plans to avoid future occurrence. Notify customers when there is a change in ticket status or priority or when necessary to ensure good customer service. Support password resets, imaging of workstations, running cables from the user workstation to the LAN/Unified Communications Center junction box, coordination with the Navy on a range of trouble ticket issues to include VoIP phones. Monitor tickets for trends and patterns indicating a significant outage or event and ensure affected customers are notified early and are updated regularly. Perform the installation of equipment, connection of peripherals, and the installing/deleting of client level software and ensure all documentation is in accordance with AF and DoD policies, guidance, and directives. Implement client workstation software patches, security fixes, and service releases according to local instructions. Support administration of user account creations/deletions, configuring devices, device policy creation/management, troubleshooting/resolving problems users have with their devices, and issuing new/replacement hardware. Support customer requests and troubleshoot including administrative and technical assistance for all aspects and types of workstations, mobile devices, VPN, laptops, and tier one troubleshooting of VTC/Global Video System (GVS) issues prior to escalation. Qualifications 3+ years experience in a help desk or technical support role. Must be certified at IAT Level II (Security+ or other certification satisfying DoD 8140 certification requirements). Experience managing ticket resolution ITSM, such as Remedy or ServiceNow. Strong desktop application administration experience to include Microsoft Office, web browsers, and anti-virus applications. Experience with Active Directory. Experience imaging of workstations. Experience with mobile device management, issuing devices, administering accounts, and troubleshooting mobile devices. Experience with iPhone mobile devices and Purebred software for mobile device management. Experience with Intune devices and Intune software on mobile devices. Must be able to provide courteous, timely and professional treatment of all customers when a problem is reported through necessary troubleshooting, elevations, collaboration and resolution. Must have outstanding customer service and communications skills and the ability to interact professionally within all levels of an organization. Must be a US citizen and hold a current Top Secret clearance with SCI access (TS/SCI). Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information. EOE/M/F/Vet/Disabled