Medical Scheduler
Medical administrative specialist job in Columbus, OH
Customer Care Advocate
Hybrid - Columbus, OH (Training onsite)
2-Month Contract to Hire
Qualifications:
· High school diploma or equivalent required
· Two years of customer service experience over the phone or in person
· Passion for providing excellent customer service
· High level of interpersonal skills with ability to handle sensitive, confidential situations and built trust with patients calling in
· High proficiency with technology and using multiple computer-based systems with ability to learn new programs
Responsibilities:
· Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications
· Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing
· Work with callers to resolve complex problems by gaining understanding of large-scale operational processes
· Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences
· Utilize software systems to facilitate patient interactions
· Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient
· Help promote a culture of positivity and teamwork across your team
ABOUT EIGHT ELEVEN:
At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We're your trusted partner for IT hiring, recruiting and staffing needs.
For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it's contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That's the Eight Eleven promise.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Maternity Care Authorization Specialist (Hybrid Potential)
Remote medical administrative specialist job
This role plays a key part in ensuring maternity care bills are processed accurately and members receive timely support during an important season of life. The specialist serves as a detail-oriented professional who upholds CHM's commitment to excellence, compassion, and integrity.
WHAT WE OFFER
Compensation based on experience.
Faith and purpose-based career opportunity!
Fully paid health benefits
Retirement and Life Insurance
12 paid holidays PLUS birthday
Lunch is provided DAILY.
Professional Development
Paid Training
ESSENTIAL JOB FUNCTIONS
Compile, verify, and organize information according to priorities to prepare data for entry
Check for duplicate records before processing
Accurately enter medical billing information into the company's software system
Research and correct documents submitted with incomplete or inaccurate details
Verify member information such as enrollment date, participation level, coverage status, and date of service before processing medical bills
Review data for accuracy and completeness
Uphold the values and culture of the organization
Follow company policies, procedures, and guidelines
Verify eligibility in accordance with established policies and definitions
Identify and escalate concerns to leadership as appropriate
Maintain daily productivity standards
Demonstrate eagerness and initiative to learn and take on a variety of tasks
Support the overall mission and culture of the organization
Perform other duties as assigned by management
SKILLS & COMPETENCIES
Core strengths like problem-solving, attention to detail, adaptability, collaboration, and time management.
Soft skills such as empathy (especially important in maternity care), professionalism, and being able to handle sensitive information with care.
EXPERIENCE REQUIREMENTS
Required: High school diploma or passage of a high school equivalency exam
Medical background preferred but not required.
Capacity to maintain confidentiality.
Ability to recognize, research and maintain accuracy.
Excellent communication skills both written and verbal.
Able to operate a PC, including working with information systems/applications.
Previous experience with Microsoft Office programs (I.e., Outlook, Word, Excel & Access)
Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)
About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.
Office Administration Specialist (Bilingual - English/Spanish)
Medical administrative specialist job in Columbus, OH
ABOUT US
We are a fast-growing field operations and labor services company serving the construction sectors across the state of Ohio. Our field teams move fast, our clients expect accuracy, and our internal operations depend on organization, structure, and consistent follow-through. We are not a slow-paced administrative office. We are an operations-driven business where clarity, discipline, and accountability matter every single day.
POSITION SUMMARY
The Office Administration Specialist is the central administrative force that holds the back-of-house operations together. This role keeps the administrative side of the business running smoothly, organized, and fully aligned with the owner's direction. You will serve as the unifying link across all core administrative lanes - ensuring information flows clearly, action items are tracked, and the office environment remains structured, efficient, and ready to support day-to-day operations.
This role spans all major administrative functions, including HR support, vendor coordination, scheduling assistance, compliance tracking, supply management, office organization, and the maintenance of accurate documentation and internal workflows. You are the person who ensures nothing falls through the cracks - the one who keeps the different administrative segments (finance, legal coordination, general office operations, HR support, scheduling, and documentation) aligned with the same goals, timelines, and expectations.
This is a hands-on role for someone who is naturally organized, highly tech-savvy, and capable of managing multiple workflows simultaneously. The ideal candidate is self-sufficient, takes initiative without needing constant direction, and thrives when given a set of priorities to run with independently. A project-management mindset - meaning you can break down work, keep tasks on track, follow timelines, and see processes through from start to finish - is essential. An operations mindset is also important: you should understand how systems, people, and processes connect across the business.
You will help ensure all three Polanko offices remain organized, supplied, and fully functional by maintaining structure, order, and readiness. In addition to general administrative tasks, you will support key HR-related functions such as recruiting coordination, onboarding and offboarding, maintaining accurate and updated personnel files, and assisting with training and development documentation as the company continues to grow.
This role requires a calm, steady, detail-focused individual who enjoys being the operational backbone behind the scenes. If you take pride in being reliable, resourceful, self-motivated, and the person who keeps every moving part aligned, this position will be an excellent fit.
KEY RESPONSIBILITIES
Administrative Operations
Maintain organized office systems, digital files, and physical documentation
Track daily, weekly, and monthly action items for internal teams and external partners
Support purchasing, supply management, and vendor coordination
Maintain logs, checklists, and compliance documentation
Assist leadership with administrative projects and operational tasks
Monitor and update internal technologies, software tools, and office systems
HR Support Functions
Coordinate recruiting activities (candidate communication, scheduling, follow-up)
Support onboarding and offboarding processes (paperwork, digital files, checklists)
Maintain accurate personnel files and compliance documentation
Assist with training and development materials as the company grows
Help manage documentation related to attendance, write-ups, or personnel changes as directed
Operations Support
Assist with scheduling coordination and timekeeping reviews
Track equipment assignments, office inventory, and supply levels
Ensure all three offices remain organized, supplied, and operationally ready
Support leadership with communication between administrative teams and field operations
Maintain structure and readiness across all administrative workflows
WHAT SUCCESS LOOKS LIKE
The right person for this role will:
Keep administrative systems organized, up to date, and easy to navigate
Maintain clean, accurate, timely documentation
Follow direction clearly and take initiative to complete tasks independently
Anticipate needs and maintain office readiness
Support HR, operations, and administrative functions without being micromanaged
Communicate clearly, professionally, and calmly
Serve as a steady, grounding presence in the office
Bring order, structure, and alignment to a fast-paced environment
PERSONALITY & WORK-STYLE FIT
We're looking for someone who is:
calm, steady, and grounded
reliable and consistent
organized and detail-oriented
proactive and self-motivated
respectful and professional
mature and able to handle fast-paced environments
comfortable with structure, systems, and deadlines
drama-free, ego-free, and solution-focused
Medical Secretary III (Remote) - Nephrology
Remote medical administrative specialist job
Scheduled Hours 40 Position performs advanced secretarial duties such as typing medical dictation requiring substantial use of medical terminology and maintains physician's schedules. Job Description Primary Duties & Responsibilities: * Transcribes medical documents, such as physician's letters, correspondence, nurse's notes and manuscripts; if order entry in the electronic medical record is part of the job function, completes requisitions/orders per Washington University guidelines.
* Maintains physician's daily appointment schedule and calendar, schedules meetings, arranges conference calls, reserves catering services, makes travel arrangements and completes travel expense reports.
* Schedules appointments and procedures for patients.
* Prepares patient charts, including delivering workups.
* Greets visitors, answers telephone, takes messages and screens patient inquiries, providing information according to departmental procedures and policies.
* Serves as a liaison between patients, physicians and staff, providing routine information to patient inquiries.
* Assists administrative/clinical staff during peak times, vacations/illnesses.
* Assists with retrieval and delivery of reports, films, etc.
* Other duties as assigned.
Working Conditions:
* Normal office environment.
* Patient care setting.
Physical Effort:
* Typically sitting at desk or table.
Equipment:
* Office equipment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Education:
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications/Professional Licenses:
No specific certification/professional license is required for this position.
Work Experience:
Medical Office Setting (3 Years)
Skills:
Not Applicable
Driver's License:
A driver's license is not required for this position.
More About This Job
WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.
Preferred Qualifications
Education:
Associate degree
Certifications/Professional Licenses:
No additional certification/professional licenses unless stated elsewhere in the job posting.
Work Experience:
No additional work experience unless stated elsewhere in the job posting.
Skills:
Communication, Decision Making, Medical Terminology, Microsoft Office, Software Packages, Working Independently
Grade
G07-H
Salary Range
$19.29 - $29.91 / Hourly
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal
* Up to 22 days of vacation, 10 recognized holidays, and sick time.
* Competitive health insurance packages with priority appointments and lower copays/coinsurance.
* Take advantage of our free Metro transit U-Pass for eligible employees.
* WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
* Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
* We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
* WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: ******************************
EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
Auto-ApplyScheduling Specialist - Remote after training
Remote medical administrative specialist job
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.
This is a full-time position, working 11:30am to 8pm.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and staff
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)
(10%) Insurance
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Completes other tasks as assigned
Remote Medical Biller
Remote medical administrative specialist job
Practice Resources, LLC (PRL) is seeking a remote Medical Biller. Responsibilities:
Review and entry of daily charges, modifiers and services
Processing and posting of payments, research and follow up on unresolved payment issues
Communicate with offices through calls, e-mails and visits to review billing concerns and provide technical support/training
Receive and initiate patient calls to resolve billing or payment concerns
Research, review and communicate with insurance carriers regarding open accounts receivables
Review HCFAs, C4s electronic edits for submission to insurance companies
Review, research and initiate collection procedures
Qualifications:
All potential candidates must have a high school diploma or GED equivalency required, along with strong communication, organizational and computer skills. Knowledge of Medent, Xifin, NextGen and Epic preferred. One year of experience in Medical Billing preferred.
Practice Resources, LLC offers a competitive salary and benefits package including health, dental, vision, disability and life insurance, 401K/Roth 401K options, PTO and flex spending. This is a remote position that allows you to manage a healthy work-life balance. This position's pay range is: $15.00-$24.00 per hour.
Authorization Specialist (Remote)
Remote medical administrative specialist job
At Lingraphica, we are dedicated to improving lives by helping individuals with speech and language challenges communicate more effectively, regain independence, and enhance their quality of life. Since our start more than 35 years ago, we've combined compassionate support with advanced augmentative and alternative communication (AAC) devices, software and community-based services to serve people with aphasia, brain injury, autism and other communication needs, as well as their families, care partners and clinicians. Grounded in our core values of Action, Empowerment, Improvement and Integrity, we strive to create an inclusive, supportive workplace where innovation meets genuine empathy and every team member has the opportunity to make a meaningful impact.
Job Description
Purpose:
The Authorization Specialist's main function is to secure funding approvals for our customers whether it be from private insurances, State funding, or any other type of funding source. This position serves as the liaison between many other teams and provides excellent customer service to employees as well as customers using their knowledge of how insurance verifications, medical policies, and insurance requirements/guidelines work. The Authorization Specialist is also responsible for maintaining accurate records of policies and insurances for employees to view and reference as needed.
Essential Duties & Responsibilities:
Initiates prior authorizations, pre-determinations, and out-of-network gap exceptions.
Initiates and follows through with authorization appeals.
Follows up on all authorization requests in a timely manner and reports on progress to internal teams.
Applies to and follows up on applications for funding through Government programs.
Negotiates and obtains agreements with insurance companies for individual cases when necessary.
Communicates internally and externally regarding authorizations, appeals, and exceptions.
Assists in eligibility and benefits inquiries when necessary.
Determines the authorization requirements of each health plan and keeps detailed records of the medical policies and requirements.
Maintains accurate and complete documentation of all inquiries.
Proactively communicates with team members regarding identified potential issues and concerns.
Tracks patterns and trends of authorization issues from payers to eliminate future delays in authorization processing.
Exhibits strong problem-solving skills through both verbal and written communications.
Assists reimbursement team in authorization related corrections on rejected or denied claims.
Answers in-bound calls and assists customers.
Exercises the above with discretion and independent judgement.
Performs other duties and works on special projects related to authorization.
Qualifications
Education & Experience:
Bachelor's Degree or equivalent combination of education and experience
Familiarity with entire revenue cycle and terminology.
Experience with insurance portals such as NaviNet and Availity.
Experience with DME/Home Medical Equipment.
Experience with healthcare claims (e.g. authorization, billing, collections).
Knowledge, Skills & Abilities:
Experience with prior authorizations, pre-determinations, and out-of-network gap exceptions.
Proficient understanding of healthcare provider environment.
Excellent problem-solving skills and attention to detail.
Excellent customer service skills and professionalism.
Ability to comfortably interface with various users across the organization.
Proficiency with MS Outlook, Word, Excel, Adobe.
Knowledge of insurance requirements regarding face-to-face documentation.
Additional Information
Work Environment & Physical Demands:
Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access. Must be able to operate a computer with or without a reasonable accommodation.
Travel:
Travel may be required on occasion, up to 2 - 4x / year
Accommodations:
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/ or ability abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To learn more about Lingraphica, visit: ********************
Lingraphica and Pay Transparency
At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $50,000 and $55,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.
Paid Time Off (sick, personal, and vacation)
Paid Company Holidays
401(k) Retirement Plan and Contribution
Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options
Employer Paid Life Insurance
Voluntary benefits such as Short- and Long-Term Disability, Critical Illness, Hospital Indemnity and AD & D insurance
Stipends for health and wellness, home office setup and professional development
Paid Family Leave
Annual bonus program
Annual merit increases
Year-Round Flex Friday's
Discounts on travel, entertainment, home/pet/car insurance
To learn more about Lingraphica, visit: ******************** To learn more about our benefits offerings, click here!
This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.
Patient Appointment Scheduling Specialist (U.S. Based, Remote)
Remote medical administrative specialist job
Job DescriptionAbout the Role
We're looking for a detail-oriented, empathetic, and proactive Patient Scheduling Agent to support our mission of connecting patients with the care they need. In this role, you'll be on the front lines of patient communication-scheduling appointments, answering questions, and ensuring every interaction is professional, compassionate, and efficient.
This role is all about turning daily call volume into meaningful patient outcomes. You'll follow scripts, document conversations, and hit scheduling KPIs, all while helping refine messaging and workflows as the program grows. As part of a collaborative, fast-moving team, you'll play a key role in improving access to care and shaping a patient experience that's seamless, supportive, and impactful.
What You'll Do
Schedule patient appointments by phone using approved scripts-clearly explain the purpose/importance of visits, answer basic questions, and confirm time, location, and prep steps.
Hit daily KPIs (call volume and success rate) while maintaining quality, empathy, and professionalism.
Document every interaction accurately in the daily spreadsheet or dashboard (final tool confirmed before training).
Follow scripts-and improve them: use the provided call guides, gather feedback from calls, and suggest wording tweaks that increase conversions.
Collaborate in Slack with your manager and teammates for updates, coaching, and fast issue resolution.
Place/receive calls, manage dispositions, and escalate when needed.
Protect patient privacy and follow company policies and applicable regulations (e.g., HIPAA-aligned practices).
Be reliable and adaptable: show up for scheduled shifts, adjust to timezone coverage needs (EST/MT), and handle changes in process as we scale.
What We're Looking For
U.S.-based and authorized to work in the U.S.; reliable home setup (quiet space, stable internet).
Phone-first communicator with a warm, professional tone and strong active-listening skills; comfortable explaining the importance of appointments.
Call center, patient access, or appointment-setting experience (healthcare a plus).
Tech-comfortable: quick with RingCentral (or similar cloud phone systems), Slack, and Google Sheets/Excel for daily work.
Process discipline: follows scripts, captures accurate notes, updates statuses, and meets daily KPI targets.
Adaptability & growth mindset: willing to iterate messaging as feedback comes in and the program scales.
Nice-to-haves
Prior healthcare scheduling or EMR/PM familiarity.
Bilingual skills (e.g., Spanish/English) are a bonus but not required.
Why Bold
100% remote work set-up and work-life balance
Competitive pay
A dynamic and fast-growing recruiting environment with clear growth opportunities
Direct impact on company growth and hiring success
Supportive team and leadership: comprehensive training, continuous support, and career development
About Bold Business:
Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.
Bold Business recruiters always use a "@boldbusiness.com" email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.
Patient Resource Representative ( Remote)
Remote medical administrative specialist job
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.
This salary range may be inclusive of several career levels at Valley Medical Center and will be narrowed during the interview process based on several factors, including (but not limited to) the candidate's experience, qualifications, location, and internal equity.
TITLE: Patient Resource Representative
JOB OVERVIEW: The Patient Resource Representative position is responsible for scheduling, pre-registration, insurance verification, estimates, collecting payments over the phone, and inbound and outbound call handling for Primary and Specialty Clinics supported by the Patient Resource Center. This includes call handling for specialized access programs: Accountable Care Network Contracts Hotline Call Handling, MyChart Scheduling, and Outbound dialing for Referral Epic Workqueues.
DEPARTMNT: Patient Resource Center
WORK HOURS: As assigned
REPORTSTO: Supervisor, Patient Resource Center
PREREQUISITES:
* High School Graduate or equivalent (G.E.D.) preferred.
* Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time.
* Demonstrates basic skills in keyboarding (35 wpm)
* Computer experience in a windows-based environment.
* Excellent communication skills including verbal, written, and listening.
* Excellent customer service skills.
* Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred.
QUALIFICATIONS:
* Ability to function effectively and interact positively with patients, peers and providers at all times.
* Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines.
* Ability to provide verbal and written instructions.
* Demonstrates understanding and adherence to compliance standards.
* Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff:
* Ability to communicate effectively in verbal and written form.
* Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs.
* Ability to maintain a calm and professional demeanor during every interaction.
* Ability to interact tactfully and show empathy.
* Ability to communicate and work effectively with the physical and emotional development of all age groups.
* Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line.
* Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers.
* Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility.
* Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent
* Ability to organize and prioritize work.
* Ability to multitask while successfully utilizing varying computer tools and software packages, including:
* Utilize multiple monitors in facilitation of workflow management.
* Scanning and electronic faxing capabilities
* Electronic Medical Records
* Telephone software systems
* Microsoft Office Programs
* Ability to successfully navigate and utilize the Microsoft office suite programs.
* Ability to work in a fast-paced environment while handling a high volume of inbound calls.
* Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace.
* Ability to speak, spell and utilize appropriate grammar and sentence structure.
UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS:
See Generic for Administrative Partner.
PERFORMANCE RESPONSIBILITIES:
* Generic Job Functions: See Generic Job Description for Administrative Partner.
* Essential Responsibilities and Competencies:
* In-depth knowledge of VMC's mission, vision, and service offerings.
* Demonstrates all expectations outlined in the VMC Caregiver Commitment throughout every interaction with patients, customers, and staff.
* Delivers excellent customer service throughout each interaction:
* Provides first call resolution, whenever possible.
* Acknowledge if patient is upset and de-escalate using key words and providing options for resolution.
* Identify and assess patients' needs to determine the best action for each patient. This is done through active listening and asking questions to determine the best path forward.
* A knowledgeable resource for patient/customers that works to build confidence and trust in the VMC health care system.
* Schedules appointments in Epic by following scheduling guidelines and utilizing tools and resources to accurately appoint patient.
* Generates patient estimates and follows Point of Service (POS) Collection Guidelines to determine patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid.
* Strives to meet patients access needs for timeliness and provider, whenever possible.
* Applies VMC registration standards to ensure patient records are accurate and up to date.
* Ensures accurate and complete insurance registration through the scheduling process, including verifies insurance eligibility or updates that may be needed.
* Reviews registration work queue for incomplete work and resolves errors prior to patient arrival at the clinic.
* Utilizes protocols to identify when clinical escalation is needed based on the symptoms that patients report when calling.
* Takes accurate and complete messages for clinic providers, staff, and management.
* Relays information in alignment with protocols and provides guidance in alignment with patient's needs.
* Routes calls to appropriate clinics, support services, or community resource when needed.
* Coordinates resources when needed for patients, such as interpreter services, transportation or connecting with other resources needed for our patient to be successful in obtaining the care they need.
* Identifies, researches, and resolves patient questions and inquiries about their care and VMC.
* Inbound call handling for our specialized access programs
* A.C.N. Hotline Call handling
* Knowledge of contractual requirements for VMC's Accountable Care Network contracts and facilitates care in a way that meets contractual obligations.
* Applies all workflows and protocols when scheduling for patients that call the A.C.N. Hotline
* Completes scheduling patients for all departments the PRC supports.
* Facilitates scheduling for all clinics not supported by the PRC.
* Completes registration and transfer call to clinic staff to schedule.
* Completes the MyChart Scheduling process for appointment requests and direct scheduled appointments.
* Utilizes and applies protocols as outlined for MyChart scheduling
* Meet defined targets for MyChart message turnaround time.
* Outbound dialing for patient worklists
* Utilizes patient worklists to identify patients that require outbound dialing.
* Outbound dialing for referral work queues.
* Utilizes referral work queue to identify patients that have an active/authorized referral in the system and reaches out to complete scheduling process.
* Schedules per department protocols
* Updates the referral in alignment with the defined workflow.
* Receives, distributes, and responds to mail for work area.
* Monitor office supplies and equipment, keeping person responsible for ordering updated.
* Other duties as assigned.
Created: 1/25
Grade: OPEIUC
FLSA: NE
CC: 8318
#LI-Remote
Job Qualifications:
PREREQUISITES:
1. High School Graduate or equivalent (G.E.D.) preferred.
2. Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time.
3. Demonstrates basic skills in keyboarding (35 wpm)
4. Computer experience in a windows-based environment.
5. Excellent communication skills including verbal, written, and listening.
6. Excellent customer service skills.
7. Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred.
QUALIFICATIONS:
1. Ability to function effectively and interact positively with patients, peers and providers at all times.
2. Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines.
3. Ability to provide verbal and written instructions.
4. Demonstrates understanding and adherence to compliance standards.
5. Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff:
a. Ability to communicate effectively in verbal and written form.
b. Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs.
c. Ability to maintain a calm and professional demeanor during every interaction.
d. Ability to interact tactfully and show empathy.
e. Ability to communicate and work effectively with the physical and emotional development of all age groups.
6. Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line.
7. Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers.
8. Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility.
9. Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent
10. Ability to organize and prioritize work.
11. Ability to multitask while successfully utilizing varying computer tools and software packages, including:
a. Utilize multiple monitors in facilitation of workflow management.
b. Scanning and electronic faxing capabilities
c. Electronic Medical Records
d. Telephone software systems
e. Microsoft Office Programs
12. Ability to successfully navigate and utilize the Microsoft office suite programs.
13. Ability to work in a fast-paced environment while handling a high volume of inbound calls.
14. Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace.
15. Ability to speak, spell and utilize appropriate grammar and sentence structure.
Administrative Specialist - Schneider Lab
Remote medical administrative specialist job
(5 to 15 hours a week) and is fully remote. Under close supervision, the Administrative Specialist I provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute's mission. The Administrative Specialist I uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist I may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards.
This position provides a variety of administrative and research program support functions for the Thoracic Translational and Clinical Research Program and the Schneider Laboratory. The individual would be expected to dedicate 5-10 hours per week with no more than 15 hours per week. The individual in this role will support general office operations as well as key laboratory infrastructure activities including assistance with lab reagent and supply management, IACUC mouse protocol preparation/updates, lab website updates, onboarding of new lab personnel, and general administrative tasks. This role requires strong organizational skills, attention to detail, and the ability to collaborate effectively with scientists, clinicians, and administrative staff across Dana-Farber and affiliated institutions.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Responsibilities
Under close supervision, will perform the following:
* Provide administrative support for the department, clinicians, and/or faculty.
* Perform administrative duties that may include, but not limited to, answering phones, maintaining office supplies, incoming and outgoing mail management, managing resource calendars, and submitting work orders for maintenance issues.
* Manage meeting planning and schedules for individuals and teams within assigned department group.
* May liaise between patient and clinical staff to provide scheduling support.
* Draft communications for members of the department or individuals that the position is supporting for review.
* May be responsible for data entry.
* Provide email and phone communication with internal and external teams or collaborators.
* May serve as onsite representative for external groups, visitors, or collaborators.
* Prepare general correspondence, letters of recommendation, Excel spreadsheets, presentation preparation and editing.
* Financial responsibilities including P-Card charge review and reconciliation, expense report processing, vendor payments, invoice creation or general office supply ordering.
* Coordinate travel arrangements as required/needed by department staff.
* Maintain high level of professionalism, discretion, and confidentiality regarding a variety of highly sensitive topics.
* • Assists with onboarding of new team members, including systems access requests, scheduling orientation, and coordinating welcome activities.
* • Assists with preparation, updates, and maintenance of IACUC animal protocols and related compliance documentation.• Oversees ordering of laboratory supplies, reagents, and vendor accounts; maintains inventory and tracks routine restocking needs.• Coordinates shared lab equipment scheduling, service calls, and preventative maintenance logs.
* Other duties as assigned.
Qualifications
* High school diploma required.
* Bachelor's degree preferred.
* 1 year of relevant experience.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
* Good written and oral communication skills.
* Basic knowledge of computer applications including Microsoft Office Suite, Google Suite, Zoom, and Adobe.
* Exceptional customer service skills and the ability to interact professionally with peers, leadership, and external contacts.
* Must possess the ability to identify and work to resolve problems, maintain confidentiality, and pay attention to detail.
* Ability to organize, multi-task, prioritize, and follow-through.
Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA)
$24.07/hr - $29.20/hr
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
EEOC Poster
Auto-ApplyV102- Reception and Scheduling Specialist
Remote medical administrative specialist job
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!
Job Description:
Job Duck is seeking a professional and personable Receptionist and Scheduling Specialist to support a solo law practitioner specializing in residential construction defect cases.
In this remote role, you'll be the welcoming voice and first impression for callers, ensuring every interaction is handled with care, clarity, and efficiency. You'll manage incoming calls, direct inquiries appropriately, and assist with appointment scheduling, helping the firm maintain a high standard of client service.
This position is ideal for someone who is organized, responsive, and enjoys creating a warm and professional experience for every caller.
You'll play a key role in reducing bottlenecks and supporting the firm's growth.
Monthly Compensation: 1015 USD to 1100 USD
Responsibilities include, but are not limited to:
Assist with basic intake and caller vetting when needed
Schedule appointments and manage calendar entries
Provide a warm and professional first impression to callers
Use DialPad to manage call flow and ensure timely responses
Answer and route incoming calls across two phone lines
Help reduce bottlenecks by managing call volume efficiently
Maintain accurate records in Lawmatics
Requirements:
Software required:
•Lawmatics (CRM)
•DialPad (VOIP)
Work Shift:
8:00 AM - 5:00 PM [MST][MDT] (United States of America)
Languages:
English
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Auto-ApplyRegistration Management Specialist - Scheduler
Remote medical administrative specialist job
Position Description Position TitleRegistration Management Specialist Secondary Title SchedulerGroup / Grade6 ClassificationClassifiedWork LocationAll CampusesOvertime EligibleNon-ExemptDivisionStudent Learning & SuccessDifferentialsBilingualDepartmentEnrollment ServicesReports ToAssistant RegistrarSupervision Received Works under the supervision of the Assistant Registrar and Registrar.Supervisory Responsibility Supervision is not a responsibility of this position. May oversee student employees Provides college-wide coordination for academic course and room scheduling and supports core enrollment operations. Ensures accurate term schedules and student records through data stewardship, compliance, and cross-department collaboration. Serves as a primary point of contact for scheduling and registration processes and provides training, guidance, and customer service to faculty, staff, and students. Works with minimal supervision to prioritize deadlines, resolve issues, and safeguard confidential information.
Primary Responsibilities 1.Scheduling
* Coordinate term course and room scheduling; maintain course, schedule, and student files.
* Manage 25Live Pro and Publisher; approve events and ensure accurate room and resource data.
* Liaise with department chairs, Curriculum Office, and instructional partners (e.g., SOU, OHSU) to align schedules and room assignments.
* Extract data and produce reports related to scheduling, enrollment, financial aid, audits, accreditation, and space utilization.
* Provide training and guidance on scheduling policies, systems (25Live Pro, my Rogue), and procedures.
2.Enrollment and Registrar Operations
* Process registration, grading, and academic-standing workflows.
* Maintain student records, registration communications, and term calendars.
* Handle student record updates, reactivations, demographic changes, and compliance checks.
* Administer system access and FERPA training for staff and student employees.
* Support the Assistant Registrar and Registrar with data integrity, OCCURS reporting, and student record compliance.
3.Textbook Acquisitions
* Serve as the primary contact for faculty textbook adoptions in eCampus-FAST.
* Coordinate adoption windows, send reminders, and track completio
* Resolve adoption changes or issues and update records in collaboration with faculty and the vendor.
* ·Provide training and support to faculty and administrative assistants on textbook adoption processes.
4.Administrative & Other Duties
* Serve as liaison for cross-department operational matters (Marketing, IT, Facilities).
* Participate in college committees as assigned (e.g., Commencement, catalog/calendar groups, student success committees).
* Maintain office SOPs, desk manuals, and administrative documentation.
* ·Assist with special projects involving Enrollment Services, Curriculum, and Scheduling.
* ·Performs other duties as assigned.
Institutional Expectations
* Demonstrates our core values of integrity, collaboration, diversity, equity, and inclusion, sustainability, and courage.
* Actively contributes to a culture of respect and inclusivity by collaborating effectively with students, colleagues, and the public from diverse cultural, social, economic, and educational backgrounds.
* Participates in recruitment and retention of students at an individual and institutional level in promotion of student success.
* Embraces and leverages appropriate technology to accomplish job functions.
* Provides high quality, effective service through learning and continuous improvement.
Qualifications & Additional Position Information1.Minimum Qualifications
* Education - A Bachelor's degree in business, information systems, education administration, or a related field is required.
* Experience - A minimum of three years of progressively responsible experience in student records, academic scheduling, registrar/enrollment operations, data management, or closely related administrative work. A high degree of technical aptitude is required.
Only degrees received from an accredited institution will be accepted: accreditation must be recognized by the office of degree authorization, US Department of Education, as required by ORS 348.609. Final candidate will be required to provide official transcripts for required degree.
Any satisfactory equivalent combination of education and experience which ensures the ability to perform the essential functions of the position may substitute for the requirement(s). Please see our Applicant Guide for more information on education/experience equivalency guidelines. 2.Preferred Qualifications
* Experience in a community college or academic setting.
* This position is designated as preferring bilingual fluency in Spanish. Proficiency will be determined by a college-approved certification professional. Proficiency is defined by the ability to express yourself over a broad range of topics at a normal speed. You may have a noticeable accent and will make grammatical errors, for example with advanced tenses, but the errors will not cause misunderstanding to a native speaker. It is the responsibility of the employee to maintain bilingual skills throughout the duration of employment. A bilingual pay differential may apply to this role upon certification.
3.Essential Knowledge, Skills, & Abilities (Core Competencies)
* Knowledge - Must possess thorough knowledge of federal student financial aid regulations and the Family Educational Rights and Privacy Act (FERPA); office procedures and archival requirements; networked databases and data management practices; and the use of computer applications, including Microsoft Office Suite. The position requires understanding of basic mathematics, human relations, and customer service principles, as well as familiarity with college instructional and registration policies.
* Skills - Strong skills in customer service, organization, and multitasking are essential, along with excellent verbal and written communication abilities. The incumbent must demonstrate proficiency in current computer applications, data accuracy, and problem-solving in a fast-paced environment while maintaining a high degree of confidentiality.
* Abilities - Ability to operate standard office equipment, utilize networked databases, and interpret and apply complex student records and financial aid regulations is required. The incumbent must be able to learn and apply detail-oriented, cross-functional policies and practices; manage multiple priorities in a high-traffic setting; think proactively; and communicate clearly and professionally with diverse audiences. The position requires flexibility to work at other campuses as needed, occasional evening or weekend hours during peak periods, and a high level of accuracy in verbal, written, and numerical data tasks. Proficiency in conversational Spanish is preferred.
4.Other Requirements
* For assignments requiring operation of a motor vehicle, possession of a valid Oregon Driver's License or the ability to obtain one within 30-days of employment, and maintenance of an acceptable driving record are required.
5.Remote Work Options (see AP 7239 Working Remotely for more details)
* This position functions as an in-person work arrangement, working on-campus with either a set schedule or flexibility depending on operational needs.
6.Physical Demands
The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
* Manual dexterity and coordination are required for over half of the daily work period (about 90%), which is spent sitting while operating office equipment such as computers, keyboards, 10-key, telephones, and scanners. While performing the duties of this position, the employee is frequently required to stand, walk, reach, bend, kneel, stoop, twist, crouch, climb, balance, see, talk, hear, and manipulate objects. The position requires some mobility, including the ability to move materials less than 5 pounds occasionally, and 5-25 pounds seldomly. This position requires both verbal and written communication abilities.
7.Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this position, the employee is primarily working indoors in an office environment. The employee is not exposed to hazardous conditions. The noise level in the work environment is usually moderate, and the lighting is adequate.
This is a Full-time Classified, 40-hour-per-week (100%) position in the Enrollment Services department. Starting compensation is entry level for Group 6 on the 2025-26 Classified Wage Schedule.
Position will remain open until filled, with screening scheduled to begin 11/11/2025. Applications received after the screening date are not guaranteed review. Documents required for submission include a cover letter and resume. Applications missing any of the listed required documents may be considered incomplete and ineligible for further review.
Candidates with disabilities requiring accommodation and/or assistance during the hiring process may contact Human Resources at ************. Only finalists will be interviewed. All applicants will be notified by email after final selection is made. Final candidate will be required to show proof of eligibility to work in the United States. For position with a degree required, only degrees received from an accredited institution will be accepted; accreditation must be recognized by the Office of Degree Authorization, US Department of Education, as required by ORS 348.609.
Public Service Loan Forgiveness
Rogue Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions regarding your loan eligibility should be directed to your loan servicer or to the US Department of Education.
RCC is committed to a culture of civility, respect, and inclusivity. We are an equal opportunity employer actively seeking to recruit and retain members of historically underrepresented groups and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. Rogue Community College does not discriminate in any programs, activities, or employment practices on the basis of race, color, religion, ethnicity, use of native language, national origin, sex, sexual orientation, gender identity, marital status, veteran status, disability, age, pregnancy, or any other status protected under applicable federal, state, or local laws. For further policy information and for a full list of regulatory specific contact persons visit the following webpage: **********************************
Remote Medical Receptionist / Patient Scheduler
Remote medical administrative specialist job
Remote
Remote Medical Receptionist / Patient Scheduler
Evolution Sports Group is a leading provider of sports medicine and rehabilitation services. We are dedicated to helping athletes of all levels achieve their full potential through personalized treatment plans and innovative techniques. As a remote medical receptionist and patient scheduler for Evolution Sports Group, you will play a crucial role in ensuring our patients receive the highest quality care and support.
Position Overview:
We are seeking a highly organized and detail-oriented individual to join our team as a Remote Medical Receptionist / Patient Scheduler. In this role, you will be responsible for managing the scheduling of patient appointments, maintaining accurate patient records, and providing exceptional customer service to our patients.
Key Responsibilities:
- Schedule patient appointments and coordinate with healthcare providers to ensure efficient and timely scheduling
- Answer incoming calls and respond to patient inquiries in a professional and timely manner
- Maintain accurate and up-to-date patient records in our electronic medical records system
- Verify patient insurance information and assist with insurance claims as needed
- Collaborate with other team members to ensure smooth and efficient patient flow
- Follow HIPAA guidelines to ensure patient privacy and confidentiality
- Provide exceptional customer service and address patient concerns or issues in a timely and professional manner
- Assist with other administrative tasks as needed to support the overall operations of the company
Qualifications:
- High school diploma or equivalent, some college coursework preferred
- 1-2 years of experience in a medical receptionist or scheduling role
- Experience with electronic medical records systems preferred
- Excellent communication and customer service skills
- Strong organizational and time-management skills
- Ability to work independently and in a team environment
- Knowledge of HIPAA regulations and patient privacy requirements
- Proficiency in Microsoft Office and other computer applications
Benefits:
- Competitive salary
- Comprehensive benefits package including medical, dental, and vision insurance
- Paid time off and holidays
- Remote work flexibility
- Opportunities for professional development and growth within the company
If you are a motivated and detail-oriented individual with a passion for providing exceptional patient care, we encourage you to apply for our Remote Medical Receptionist / Patient Scheduler position at Evolution Sports Group. Join our team and help us make a difference in the lives of athletes everywhere.
Package Details
Pay Rate: $35-50 per hour, depending on experience
Training Pay: $30 per hour (1-week paid training)
Training Bonus: $700 incentive upon completion
Work Schedule: Flexible - Full-time (30-40 hrs/week) or Part-time (20 hrs/week)
Work Type: 100% Remote (U.S.-based only)
Benefits: Paid Time Off, Health, Dental & Vision Coverage
Home Office Setup: Company-provided workstation and equipment
Growth Opportunities: Internal promotion and career development support
Patient Services Specialist *Remote*
Remote medical administrative specialist job
Providence is calling for Patient Services Specialist - Remote The Care Access Liaisons provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics. As they do so, they foster and nurture relationships with existing patients and those seeking treatment. Care Access includes 'find a physician' navigation within a health network, scheduling appointments and classes, providing tier 1 technical support with patient health applications, and functioning as an entry point and informational resource for patients into the health system. This position is part of the Patient Engagement Center (PEC) team, which provides high-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks.
Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required qualifications:
+ 2 years of Customer service experience, preferably in a healthcare environment.
+ 2 years of experience interacting with and engaging customers virtually over the phone.
Preferred qualifications:
+ 1 year of Technical support experience.
Salary Range by Location:
+ AK: Anchorage: Min:$19.40, Max: $29.07
+ AK: Kodiak, Seward, Valdez: Min:$20.22, Max: $30.31
+ California: Humboldt: Min:$20.22, Max: $30.31
+ California: Northern California - Except Humboldt: Min:$22.69, Max: $34.00
+ California: Southern California: Min:$20.22, Max: $30.31
+ Montana: Except Great Falls: Min:$15.62, Max: $23.41
+ Montana: Great Falls: Min:$14.80, Max: $22.18
+ Oregon: Non-Portland Service Area: Min:$18.08, Max: $27.10
+ Oregon: Portland Service Area: Min:$19.40, Max: $29.07
+ Washington: Western: Min:$20.22, Max: $30.31
+ Washington: Southwest - Olympia, Centralia: Min:$19.40, Max: $29.07
+ Washington: Clark County: Min:$19.40, Max: $29.07
+ Washington: Eastern: Min:$17.26, Max: $25.87
+ Washington: South Eastern: Min:$18.08, Max: $27.10
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
About Providence
At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act."
About the Team
Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
Requsition ID: 403704
Company: Providence Jobs
Job Category: Patient Access
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Multiple shifts available
Career Track: Admin Support
Department: 4007 SS CC PATIENT ENGMT
Address: WA Vancouver 315 SE Stonemill Dr
Work Location: Vancouver Medical Plaza-Vancouver
Workplace Type: Remote
Pay Range: $See Posting - $See Posting
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Auto-ApplyPatient Success Representative (Remote)
Remote medical administrative specialist job
Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD).
When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software.
The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day.
Working in a call center now? Tired of coming to an office? Brightree by ResMed is hiring motivated callers ready for a change and eager to work for a growing, innovative company with great pay and benefits. Our fully remote positions offer competitive pay, and medical, dental, 401K and employee stock purchase plan. Equipment is also provided. Pay is $17 hourly.
Start date: January 12, 2026
Let's talk about the team and you:
We are currently looking for full-time remote (U.S.) Customer Service Specialists in the Resupply space. The Customer Service Specialist will make and receive follow-up calls to and from medical equipment patients. Calls are patient follow ups for solicitation of resupply of existing products. Candidates must have experience providing customer service via phone, strong attention to detail and the ability to utilize multiple computer applications while providing best in class customer service. A successful candidate must be able to convey information to patients in a clear and concise manner and be able to navigate simple software programs.
In this role you can expect to work a 40-hour work week with shifts on Monday to Friday, between the hours of 7 am and 9 pm CST (8 hr. shift per day). Your schedule will include 2 paid 15-minute breaks as well as 30 minutes unpaid lunch
Key accountabilities and decision ownership:
Managing inbound and outbound phone calls, responding to follow-up emails, and engaging in chat support.
Serving as the primary contact for order placements and general inquiries.
Completing tasks accurately and within established timelines.
Collaborating with internal and external teams to resolve issues effectively.
Proactively monitoring key performance indicators to meet departmental goals.
Achieving quality assurance standards.
Maintaining service levels and adhering to scheduled commitments.
Working independently while following departmental procedures.
Meeting minimum internet speed requirements and ensuring a HIPAA-compliant environment.
Providing exceptional customer service.
Effectively multitasking and managing multiple accounts or clients.
You will be expected to engage in phone-based communication daily on a set schedule with minimal flexibility for the entirety of your shift.
Skills, experience, technical/professional qualifications:
Must have:
High school education required
1 year of customer service experience
1 year of sales experience required
Must have access in the remote working environment where you can hard-wire ethernet connection that runs an 20 upload and 30 download speed. As part of the interview process, you will be required to demonstrate that you meet this requirement
Must be a self-starter who can troubleshoot challenges on the fly
Strong communication skills on the telephone
Excellent written communication skills
Ability to multi-task in a fast-paced environment
Ability to work independently
Ability to make twenty to twenty-five calls per hour
Preferred:
Associates Degree and/or college coursework preferred
Call center experience preferred
Bilingual Spanish speaking is a plus
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $17.00 USD Hourly. For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills.
Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
Auto-ApplySecurities Registrations Specialist (Remote - US)
Remote medical administrative specialist job
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Securities Registrations Specialist in the United States.
In this fully remote role, you will manage the end-to-end registration process for individuals affiliated with U.S. broker-dealers, ensuring compliance with securities, commodities, municipal advisor, and investment advisor regulations. You will handle license applications, updates, and terminations while maintaining accurate registration databases and coordinating with regulatory bodies such as FINRA, NFA, and state authorities. Your work will support regulatory adherence across multiple business lines, enable smooth onboarding of new hires, and contribute to the integrity of compliance reporting. This position offers an opportunity to build expertise in financial regulations, data accuracy, and interdepartmental collaboration while working in a dynamic, highly regulated environment.
Accountabilities:
Prepare and submit initial applications for securities, investment advisor, municipal advisor, and commodities licenses.
Coordinate branch and entity registration forms, and process terminations as required.
Manage consent and disclosure checks for potential new hires.
Process Form U4, U5, and 8R filings, including updates for name changes, address changes, and disclosures.
Communicate with FINRA, NFA, and state regulators to resolve registration matters.
Maintain and reconcile registration databases, track regulatory continuing education, and generate reporting.
Research and correct licensing deficiencies, ensuring employees remain appropriately licensed.
Requirements
Bachelor's degree or equivalent work experience.
2-4 years of experience in banking or financial services, preferably in compliance or registration roles.
Familiarity with MS Office applications (Word, Excel, PowerPoint).
Knowledge of regulatory systems such as FINRA Gateway, Form ADV, MSRB/Edgar, and NFA ORS is a plus.
Strong interpersonal and communication skills with the ability to handle escalations professionally.
Problem-solving orientation, attention to detail, and commitment to regulatory compliance.
Benefits
Competitive salary with potential performance-based incentives ($45,000-$85,000 depending on experience and registration status).
Comprehensive healthcare coverage including medical, dental, and vision plans.
401(k) program with company-matching contributions.
Paid time off and holidays, including volunteering opportunities.
Professional development support, including tuition reimbursement and coaching.
Flexible, fully remote work environment.
Opportunities to make a meaningful impact and work in a collaborative, high-performing team.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job's core requirements and past success factors to determine your match score.
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🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias - focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
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Auto-ApplyAdministrative Specialist
Medical administrative specialist job in Columbus, OH
Necco has an opportunity for a career as Administrative Specialist. This role will provide value to the company by supporting the activities of the team and being a liaison to the finance department.
You should be accurately described as
A happy warrior who thrives on leading from the front with strategic thinking. A solid communicator in search of decisions that deliver real results. A courageous mutant; a problem-solver, financial steward, and one who excels at collaboration. A passionate pragmatist about the company's success, growth, and program quality.
The candidate selected will be responsible for the following:
Data Entry/Systems
Accurately and promptly enter data into applicable systems (e.g., intakes, respites, moves, discharges) within 24 hours
Provide feedback to team members regarding the presence and absence of documentation through generated reports, if applicable
Maintain and track all referrals through applicable databases, if applicable
Complete all state-specific database requirements
Fiscal and Medicaid Service Management
Serve as a liaison to the Finance Team regarding issues related to billing and payments to the office and programs
Verify insurance for Integrated Services Behavioral Health clients at entry and on an ongoing basis, if applicable
Review reports to ensure accuracy of billing and foster parent payments and coordinate changes through Billing Specialist in corporate Finance Department
Serve as a liaison amongst the Program Director, direct service staff, shared service staff (i.e. Finance and HR), and others as appropriate
Provide current and accurate information to the team regarding per diems and any other missing/needed financial data
Process and submit expenses to the state or other entities for reimbursement, if applicable
Pay invoices in Certify, as required
Electronic File Management
Maintain electronic employee files and ensure their accuracy
Notify employees of upcoming documents needed for Electronic File Management (EFM) and escalate to Program Director as needed
Team Responsibilities
Oversee external office communications (e.g., phone, fax, mail, front desk, and email) and arrange and ensure coverage as needed
Work with the Facilities Manager to ensure a well-maintained and clutter-free office space, addressing issues as they arise
Assists with ensuring office space is maintained to meet required COA, State and Federal safety standards
Submit quarterly office checks/audits to Safety and Risk, as applicable
Attend and participate in Necco meeting structure, administrative specialist conference calls and activities
Communicate in a responsible, courteous and professional manner with stakeholders
Ensure the confidentiality of client records and office environment
Accept additional tasks from self-directed work team as appropriate
Understand and Execute our Corporate Culture Principles and Strategy
Participate in achieving our mission of We Build Families
Participate & Take Ownership of the Individual Performance Scorecard
Position Qualifications
Minimum of 21 Years of Age
High School Education (Degree Preferred)
Valid Driver's License
Minimum of 3 Years' experience in office, data entry and/or billing
Valid driver's license
25/50 to 100/300 Auto Insurance Coverage depending on role and responsibilities
Training and Travel willingness
Excellent organizational and technological skills
Excellent written and oral communication skills
Successful completion of all required criminal background checks
Must possess the skills to navigate and execute software programs (i.e Microsoft Office, Database, Electronic Health Record, Dashboard)
Must have the ability to identify issues and willingness to discuss with appropriate teammates
Must have the ability to enter timely and accurate data
Must have the ability to adhere to scheduled and unplanned deadlines
At Necco, we value diversity and are committed to creating an inclusive and equitable work environment. We embrace individuals of diverse backgrounds, experiences, and perspectives. We believe that a diverse team fosters innovation and creativity, and we actively seek candidates from all races, ethnicities, religions, genders, sexual orientations, abilities, and ages to join our organization. We are dedicated to providing equal opportunities for employment and advancement to all qualified individuals, and we encourage applicants of all backgrounds to apply.
Bilingual Remote Patient Representative (Full-Time)
Remote medical administrative specialist job
Diana Health is a network of modern women's health practices working in partnership with hospitals to reimagine the maternity and women's healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good for providers. We do that by combining a tech-enabled, wellness-focused care program that women love with a clinical system that helps us drive continuous quality improvement and ensure work-life balance for our care team. We work with clients across all life stages to empower and support them to live happier, healthier, more fulfilling lives. With strong collaborative care teams;
passionate administrators and a significant investment in operational support, Diana Health providers are well-supported to bring their very best to the work they love.
We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us!
Role Description
We are looking for a full-time remote Patient Representative excited about creating a high quality patient experience and contributing to the smooth operations of multiple busy women's health practices. This individual is outgoing and detail-oriented, and has strong problem-solving skills to tackle challenges with empathy and creativity.
What you'll do:
Serve as overflow support to multiple practices by, answering and working incoming calls
and messages
Answer and triage incoming phone calls and app messages from our current
patients
Act as the second line of call for incoming calls from new patients
Answer incoming phone calls from other stakeholders (e.g., external medical
provider offices, start incoming referral requests)
Check and respond to voicemail and after hours messages
Support patient scheduling:
Schedule patients from incoming phone calls
Conduct no show and cancelation follow-up
Support schedule re-shuffles (e.g., when provider is called out)
Work through appointment ticklers
Support central communications intake and follow up through various mediums
Other duties as assigned
Work Schedule (Eastern Standard Time Zone):
● Must be available Monday through Friday, hours between 9:00a-6:00p
Experience / Qualifications:
● Minimum of two years of medical receptionist or customer service experience and/or training
● Excellent communication skills
● Ability to solve practical problems in various situations
● Must have the ability to multitask
Benefits
● Competitive compensation
● Health; dental & vision, with an HSA/FSA option
● 401(k) with employer match
● Paid time off
● Paid parental leave
Diana Health Culture
● Having a growth mindset and striving for continuous learning and improvement
● Positive, can do / how can I help attitude
● Empathy for our team and our clients
● Taking ownership and driving to results
● Being scrappy and resourceful
Auto-ApplyPatient Communications Representative (Self-Pay)
Remote medical administrative specialist job
About Us:
Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.
We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.
JOB SUMMARY:
The Patient Communications Representative is responsible for performing customer service activities to service and collect patient accounts receivables for medical accounts. Patient Communications Specialists will locate and communicate with patients via the telephone, email, chat, text, etc. to obtain repayment in full or to establish acceptable payment arrangements. Additionally, Patient Communications Specialists will resolve issues of a non-routine nature as necessary as well as answer patient's questions and research account changes when necessary and contract observance functions to ensure compliance of all company, client, and federal and state regulations.
Hourly rate starts at $16.50/hr.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member's performance objectives as outlined by the Team Member's immediate Leadership Team Member.
ESSENTIAL JOB FUNCTIONS:
Communicate with patients regarding the repayment of their medical debt.
Achieve assigned goals (resolutions, call quality, productivity standards - specified by line of business)
Provide customer service to patients resolving medical account balances.
Profile patients and obtain financial information. Update demographic and financial information on each call.
Negotiate the best possible arrangements.
Proficiency with company telephone system while placing outbound calls and accepting inbound calls.
Perform account research and route accounts through appropriate client workflows
Use job aids and crosswalks to answer patient questions and resolve accounts in an efficient manner.
Perform account research and document findings.
Effectively communicate with patients and client to obtain necessary account information.
Ensure strong communication skills to convey intricate account information.
Ensure all accounts are worked within client standards and Federal Regulations.
Maintain high quality account handling per client standards.
Work within FDCPA, state regulations, department/division & all Compliance Policies.
Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications.
Maintain continuing education, training in industry career development
Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls, patient contacts, and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc.
Attend training sessions as directed by management.
Integrate information obtained through training sessions and policy changes immediately into daily routine.
EDUCATION: High School or Equivalent
EXPERIENCE - Minimum of six months work experience in a call center environment preferred.
MUST HAVE:
PC experience in a windows environment
Basic keyboarding skills
Previous sales or customer service experience
KNOWLEDGE, SKILLS and ABILITIES -
Effective written and verbal communication skills
Strong listening skills, ability to follow written and/or verbal instructions
Good mathematical skills including calculator skills
Goal Oriented, and seeks to consistently meet daily, weekly, and monthly production and quality goals
Strong organizational skills and the ability to meet tight deadlines
Negotiation, counseling, and problem-solving skills
Reliable, ability to work flexible day, evening and weekend hours as required
Ability to learn company collections computer system and phone system
Persistent, ability to overcome objections, ability to remove barriers
Team player
Bi-lingual (Spanish) a plus
PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A is only intended as a guideline and is only part of the Team Member's function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Auto-ApplyPatient Representative - Quality Assurance Team Remote
Remote medical administrative specialist job
Job DescriptionDescription:
About the Role:
The Representative for the Quality Assurance Team plays a crucial role in ensuring that our patients receive the highest level of service and satisfaction. This position involves monitoring and evaluating order processes to identify areas for improvement and to uphold our quality standards. The representative will collaborate closely with team members to develop and implement strategies that enhance customer experience and operational efficiency. By analyzing feedback and performance metrics, this role contributes to the continuous improvement of our service processes. Ultimately, the goal is to ensure the timely release of held patient orders to foster a customer-centric culture that drives loyalty and supports the overall customer satisfaction.
HIRING REMOTE IN THE FOLLOWING STATES: AL,FL, GA, IN, KY, LA, MS, NC, SC, TN, TX, VA, & WV
FULL TIME, GREAT BENEFITS, PTO, HOLIDAY PAY & MORE!
Essential Functions:
• Research held DME orders finding and resolving root causes.
• May require rework of expired prescriptions, changes in patients' insurance
• Verification of changes in patients plans to ensure supplies ship timely.
• Obtain Prior Authorizations, need for an AOB or other discrepancies.
• QA team will notify and work through order issues with other teams.
• Electronic Data Interchange (EDI) file formats 835 & 837 ERA's changes and corrections.
• Notes, comments or other relevant information into HDMS system.
• Inform Team Support or Sr. Team Leader if there are unusual issues or matters requiring attention or intervention.
Position Type:
This is an hourly position, business hours, M-F. Occasional OT, early mornings, evening and weekend work may be required as workload demands.
***** EQUIPMENT IS NOT PROVIDED, YOU MUST HAVE YOUR OWN COMPUTER EQUIPMENT
Requirements:
Preferred Education and Experience:
• 2+ years of experience in a fast-paced customer service role requiring good judgement and proven problem-solving skills in Healthcare, Medical and or Insurance.
• 1+ years of experience in a Medical Billing role requiring patient insurance verification and account setup.
• 1+ years of medical billing coding experience
• High school diploma or GED diploma
• Medical Billing education is a PLUS!
• Previous experience demonstrated the ability to follow multi-step procedures and apply attention to detail.
• Strong ability to handle multiple tasks at various stages of completion.