It’s tough to be a customer service representative nowadays, and more and more of them are losing confidence in their own profession.
While the amount of people majoring in courses preparing people for a job as a customer service representative isn’t necessarily dropping, fewer and fewer people are applying to become customer service representatives in the first place and the workforce itself is looking grim.
With so many customer service representatives no longer sticking around, this begs the question:
What are they all doing now?
We were curious, so we looked through the resumes of former customer service representatives to see what kind of jobs they were moving into after leaving the field. There were thousands of answers, so we made the cutoff at the top 100 jobs.
The full list of those jobs can be found below.
Here’s a quick look at the top ten most common jobs for former customer service representatives:
These are all good jobs, all of them either utilizing some skill that a customer service representative would have or being a stepping stone to a different career.
Here’s the thing about these jobs though — as a list, they’re kind of boring as hell. They’re pretty much exactly what you’d expect a lot of former customer service representatives to do.
But given that there are some very surprising and interesting items on this list, we’ve decided to highlight a few of those instead.
Here are some of the most interesting jobs of former customer service representatives:
Some of these items are admittedly more attractive than one another as far as actually working the job goes, but one way or another, you’ve got to admit they’re eye-catching.
Using resume information from our database of over 7 million resumes, we looked at all resumes that listed customer service representative under their work history. Then we looked at which jobs showed up on their work histories following their stints as a customer service representative, sorting them by their most frequent.
That’s how we made the initial ranked list.
To make our list of most interesting jobs, we looked through the ranked list to see if any positions:
That’s all for how we did it — below you’ll find the full ranked list of the most common jobs of former customer service representatives.
|Customer Service Trainer||7||0.81%|
|Certified Nursing Assistant||13||0.54%|
|Customer Service Associate||19||0.45%|
|Customer Service Specialist||23||0.43%|
|Home Health Aid||26||0.39%|
|Customer Care Representative||27||0.39%|
|Technical Support Specialist||32||0.32%|
|Technical Support Representative||33||0.32%|
|Technical Support Technician||35||0.31%|
|Data Entry Clerk||37||0.29%|
|Customer Service Manager||38||0.29%|
|Member Service Representative||40||0.27%|
|Customer Service Agent||42||0.27%|
|Accounts Payable Clerk||44||0.26%|
|Front Desk Receptionist||45||0.25%|
|Sales Associate And Customer Service||46||0.25%|
|Data Entry Associate||50||0.24%|
|Human Resources Coordinator||51||0.24%|
|Call Center Representative||52||0.24%|
|Customer Account Executive||57||0.24%|
|Accounts Receivable Specialist||60||0.22%|
|Customer Service Supervisor||61||0.21%|
|Senior Customer Service Representative||64||0.21%|
|Customer Sales Representative||69||0.19%|
|Customer Care Specialist||71||0.19%|
|Assistant Store Manager||75||0.18%|
|Patient Service Representative||79||0.17%|
|Customer Support Specialist||85||0.16%|
|Inside Sales Representative||91||0.16%|
|Patient Access Representative||100||0.14%|