10 Most Exciting Jobs For Former Customer Service Representatives

By Chris Kolmar - Dec. 1, 2017

Find a Job You Really Want In

It’s tough to be a customer service representative nowadays, and more and more of them are losing confidence in their own profession.

While the amount of people majoring in courses preparing people for a job as a customer service representative isn’t necessarily dropping, fewer and fewer people are applying to become customer service representatives in the first place and the workforce itself is looking grim.

With so many customer service representatives no longer sticking around, this begs the question:

What are they all doing now?

We were curious, so we looked through the resumes of former customer service representatives to see what kind of jobs they were moving into after leaving the field. There were thousands of answers, so we made the cutoff at the top 100 jobs.

The full list of those jobs can be found below.

Here’s a quick look at the top ten most common jobs for former customer service representatives :

  1. Administrative Assistant Jobs (Overview)

  2. Sales Associate Jobs (Overview)

  3. Cashier Jobs (Overview)

  4. Assistant Manager Jobs (Overview)

  5. Office Manager Jobs (Overview)

  6. Sales Representative Jobs (Overview)

  7. Customer Service Trainer Jobs (Overview)

  8. Server Jobs (Overview)

  9. Receptionist Jobs (Overview)

  10. Office Assistant Jobs (Overview)

These are all good jobs, all of them either utilizing some skill that a customer service representative would have or being a stepping stone to a different career.

Here’s the thing about these jobs though — as a list, they’re kind of boring as hell. They’re pretty much exactly what you’d expect a lot of former customer service representatives to do.

But given that there are some very surprising and interesting items on this list, we’ve decided to highlight a few of those instead.

Here are some of the most interesting jobs of former customer service representatives:

  1. Technical Support Technician Jobs (Overview)

  2. Data Entry Clerk Jobs (Overview)

  3. Agent Jobs (Overview)

  4. Front Desk Receptionist Jobs (Overview)

  5. Data Entry Associate Jobs (Overview)

  6. Dispatcher Jobs (Overview)

  7. Accounts Receivable Specialist Jobs (Overview)

  8. Claim Processor Jobs (Overview)

  9. Office Administrator Jobs (Overview)

  10. Processor Jobs (Overview)

Some of these items are admittedly more attractive than one another as far as actually working the job goes, but one way or another, you’ve got to admit they’re eye-catching.

How We Determined the Most Common Jobs of Former CUSTOMER SERVICE REPRESENTATIVES

Using resume information from our database of over 7 million resumes, we looked at all resumes that listed customer service representative under their work history. Then we looked at which jobs showed up on their work histories following their stints as a customer service representative, sorting them by their most frequent.

That’s how we made the initial ranked list.

To make our list of most interesting jobs, we looked through the ranked list to see if any positions:

  • Showed up in fewer than 1% of all new jobs
  • And, were not part of the 100 most common jobs in our database

That’s all for how we did it — below you’ll find the full ranked list of the most common jobs of former customer service representatives.

Detailed Ranking of the Most Common Jobs of Former CUSTOMER SERVICE REPRESENTATIVES

Rank Job Title %
1 Administrative Assistant 2.25%
2 Sales Associate 1.91%
3 Cashier 1.8%
4 Assistant Manager 0.96%
5 Office Manager 0.93%
6 Sales Representative 0.91%
7 Customer Service Trainer 0.81%
8 Server 0.67%
9 Receptionist 0.63%
10 Office Assistant 0.61%
11 Manager 0.57%
12 Billing Specialist 0.55%
13 Certified Nursing Assistant 0.54%
14 Internship 0.51%
15 Service Representative 0.5%
16 Substitute Teacher 0.46%
17 Account Manager 0.45%
18 Team Leader 0.45%
19 Customer Service Associate 0.45%
20 Teller 0.44%
21 Pharmacist Technician 0.44%
22 Specialist 0.43%
23 Customer Service Specialist 0.43%
24 Security Officer 0.42%
25 Supervisor 0.42%
26 Home Health Aid 0.39%
27 Customer Care Representative 0.39%
28 Medical Assistant 0.37%
29 Teacher 0.37%
30 Store Manager 0.35%
31 Volunteer 0.33%
32 Technical Support Specialist 0.32%
33 Technical Support Representative 0.32%
34 Associate 0.31%
35 Technical Support Technician 0.31%
36 Technician 0.29%
37 Data Entry Clerk 0.29%
38 Customer Service Manager 0.29%
39 Warehouse Associate 0.29%
40 Member Service Representative 0.27%
41 Operations Manager 0.27%
42 Customer Service Agent 0.27%
43 Agent 0.26%
44 Accounts Payable Clerk 0.26%
45 Front Desk Receptionist 0.25%
46 Sales Associate And Customer Service 0.25%
47 Machine Operator 0.25%
48 Owner 0.25%
49 Representative 0.25%
50 Data Entry Associate 0.24%
51 Human Resources Coordinator 0.24%
52 Call Center Representative 0.24%
53 Coordinator 0.24%
54 Crew Member 0.24%
55 Account Executive 0.24%
56 Dispatcher 0.24%
57 Customer Account Executive 0.24%
58 Clerk 0.23%
59 Sales Consultant 0.23%
60 Accounts Receivable Specialist 0.22%
61 Customer Service Supervisor 0.21%
62 Project Manager 0.21%
63 Case Manager 0.21%
64 Senior Customer Service Representative 0.21%
65 Teacher Assistant 0.2%
66 Claim Processor 0.2%
67 Assistant 0.2%
68 Driver 0.2%
69 Customer Sales Representative 0.19%
70 Warehouse Worker 0.19%
71 Customer Care Specialist 0.19%
72 Material Handler 0.19%
73 Office Administrator 0.18%
74 Analyst 0.18%
75 Assistant Store Manager 0.18%
76 Processor 0.17%
77 Executive Assistant 0.17%
78 Owner/operator 0.17%
79 Patient Service Representative 0.17%
80 Legal Assistant 0.17%
81 General Manager 0.17%
82 Secretary 0.16%
83 Support Specialist 0.16%
84 Consultant 0.16%
85 Customer Support Specialist 0.16%
86 Delivery Driver 0.16%
87 Operations Specialist 0.16%
88 Sales Manager 0.16%
89 Recruiter 0.16%
90 Business Analyst 0.16%
91 Inside Sales Representative 0.16%
92 Collections Representative 0.15%
93 Waitress 0.15%
94 Registered Nurse 0.15%
95 Collector 0.15%
96 Accounting Clerk 0.15%
97 Account Representative 0.15%
98 Benefit Specialist 0.14%
99 Shift Manager 0.14%
100 Patient Access Representative 0.14%

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Author

Chris Kolmar

Chris Kolmar is a co-founder of Zippia and the editor-in-chief of the Zippia career advice blog. He has hired over 50 people in his career, been hired five times, and wants to help you land your next job. His research has been featured on the New York Times, Thrillist, VOX, The Atlantic, and a host of local news. More recently, he's been quoted on USA Today, BusinessInsider, and CNBC.

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